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1.1 44 Reviews

Buyagift Complaints Summary

1 Resolved
43 Unresolved
Our verdict: If considering services from Buyagift with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Buyagift reviews & complaints 44

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N
9:28 am EDT

Buyagift afternoon tea

bought a voucher for afternoon tea for my husbands birthday. 10 days before the event (having confirmed months in advance) provider changes venue. I complained about this to which provider said i need to request voucher back from buyagift. When trying to get a response from customer services at buyagift i ran into following issues:

- several people responding to my issue and having to repeat myself over and over again
-no coordination/reading previous email - so again having to repeat myself
-i requested (very reasonably i think) as buyagift are company i purchased from and they are promoting unreliable companies changing plans last minute, that they be responsible for finding me an alternative (in under a week) as i do not think it is fair for this to be on me
-no apology
-no reassurance that if i book with another provider on website same thing will not happen again
-gave my mobile in all 16 emails sent back and forth yet never received a call back

so i am writing this email with my afternoon tea which is meant to be next Saturday with no plans, no assurances, confused and really annoyed about service received.

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10:33 am EDT

Buyagift vouchers

Unfortunately this company is not registered with 'resolver'!

We bought a voucher for our son which included a 3 course meal for 2 and a glass of wine plus a theatre ticket. No problem with the theatre but the meal was at zizzi's victoria and they seemed confused with voucher code on the paperwork it did not mention anything about validating the long code on line... It only said take the voucher and email, this put some stress and made the experience less enjoyable. My son took his dad and sister and it ended up with them paying an extra £26 and only having a total of 3 starters and 3 puddings + 2 wines and tap water. Which does not amount to what the voucher said. Zizzi has already apologised and sent a £40 voucher as a goodwill gesture but we feel buyagift has also some responsibility part of guilt in all this as £40 doesn't cover the full original voucher as my son had to pay an extra £26. The voucher did not cover what promised and we would like buyagift to acknowledge and offer a goodwill gesture of their own.

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4:11 am EST

Buyagift Not impressed

Please, be very careful dealing with them.
I and my husband bought a "spa days for two" voucher £119 worth with four treatments and afternoon tea in Carlisle, Cumbria and were planning to use it during new year eve weekends.
However, yesterday I was checking my email and saw a notification that our vouchers were canceled, there was no reason provided. I immediately called them and asked what happened. They had no idea but promised to refund. I didn't ask for it, though. No any other offers, no alternatives. Oh well, looks like someone will stay at home these weekends... :(

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7:05 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Buyagift online scamers

hello
we paid for a Cotswold Castles (60 Minute Flight) cost of £220 and we got all the information by e-mail and then post. but when we arrived in Warwickshire they did not even know of this company so we had to go home w still have not had a refund from them .

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cribmad
Liverpool, GB
Nov 25, 2023 6:52 am EST

i cannot book any dates on the site so its just a waste of money ! paid £35 total for nothing - this firm is just a money making scam firm !

voucher number [protected]

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Anthony New
, US
Aug 09, 2023 7:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Under your item 'Is buyagift legit', you makes several factually incorrect assertions.

There is no address, no phone number, and most users agree the site is a scam.

I can only conclude your website is also a scam, since your observatione diverge so far from reality.

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Chris wynn
whitstable, GB
Jul 29, 2023 11:58 am EDT

I have changed a gift this is the new voucher code I cannot use it at all tried numerous times the site is pretty bad and cannot speak to anyone can someone please get back to me

Christine wynn

Chrissypoos38@hotmail.com

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Company Scam Buster
, US
Jul 17, 2023 5:06 pm EDT

Avoid at all costs

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Andrew Mathers
GLASGOW, GB
Apr 19, 2023 10:33 pm EDT

Responding to Trustpilot response from BUY A Gift on 10/04/23 My Voucher ref is [protected]-BUY11682523 which expires April 2023. My issue is your site says its not recognised therefor I cannot book my excursion.

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QueenieB
Uckfield, GB
Apr 02, 2023 5:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Was given a voucher for four people for paint ball. have activated the voucher but now find that all locations next to me are closed down. I have tried contacting Buy a gift and no one has bothered to respond to me. I have tried contacting by email; twitter and Instagram. This is now beyond a joke. DO NOT BUY VOUCHERS FROM THEM!

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mickpawly
ascot, GB
Mar 19, 2023 11:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have a Voucher for 2 people for this Restuarant.

Tried Ringing many times just get cut off.

Tried E- Mailing them many times as well,NoReply.

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Audrey Johnstone
Blackpool, GB
Feb 20, 2023 9:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

Good afternoon

i was bought this as a gift in 2020 thier was a pandemic and i havent used it want to use it now but it is out off date i get 2 yr to use it . Only really got 1 yr as thier was no where open to use the gift please can you extend this pleaseb with out additional payment .

Thank s

audrey.

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Gilly Goode
Warwick, GB
Jan 16, 2023 8:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i extended 3 vouchers numbers10919897-buy22987079A [protected]-BUY22987079B [protected]-BUY22980779C.you sent 3 e voucher for same voucher the A ONE.I NEED 2 NEW E VOUCHER FOR OTHER 2. PHONE [protected]

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Susanne Windsor
East Sussex, GB
Aug 30, 2022 4:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

After four attempts shop closed due to not having a chef or staff.

Reference no [protected]-Buy [protected]

Complaint from the purchaser S Windsor email Suewindsor7@sky.com

Very disappointed and embarrassed. Persons phoned for opening times nothing was mentioned about shops problems this has happen four times during August this month.

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Phone number

+44 208 275 5220

Website

www.buyagift.co.uk

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