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BusuuCan't cancel Subscription

Review updated:

There are so many language learning sites better than this one. If you get a subscription here - beware it's re-occurring. And when you are ready to cancel it - also beware, as it will not go through. You will think it did and then they will charge you again a month later. Customer service is useless they refuse to refund me for the months not used as well as they keep telling me they can't cancel my account since I have to do it myself. But the website is broken. So I'm still getting charged. Have to get a new credit card now after being charged for 4 months after I emailed them FOUR MONTHS AGO to cancel my subscription. Stay away.

Sh
Jan 18, 2015
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Comments

  • Ma
      Mar 15, 2018

    hi I tried to Cancel subscription to avoid forget it next year! I used submit for a one year plan in many sites and cancel immediately subscription, but SURPRISE!!!

    I CAN'T DO IT!!!

    Probably, they use this trick to get more cash!

    0 Votes
  • Ma
      Jun 16, 2018

    I am so sorry I hadn't read it before I enabled free Premium for a week. Now I cannot cancel the membership. On the Subscription page I see no links, only the text about my subscription. I tried 3 browsers with the same result. I cannot believe that people use such tricks

    -1 Votes
  • Ja
      Aug 05, 2018

    Check the support page. They gave you detailed instructions on how to cancel. If you pay the subscription fee via PayPal or App Store/ Google Plan, you will have to cancel your subscription via those sites, not directly on Busuu. I just successfully canceled mine via Itunes.

    0 Votes

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