Menu
Burn Gym & Spa
Burn Gym & Spa Customer Service Phone, Email, Contacts

Burn Gym & Spa
reviews & complaints

www.burngym.com
www.burngym.com

Learn how the rating is calculated

1.0 4 Reviews

Burn Gym & Spa Complaints Summary

0 Resolved
4 Unresolved
Our verdict: Engaging with Burn Gym & Spa at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Burn Gym & Spa has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Burn Gym & Spa. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Burn Gym & Spa reviews & complaints 4

Sort by:

Newest Burn Gym & Spa reviews & complaints

ComplaintsBoard
T
10:16 am EST

Burn Gym & Spa I want a refund of my fee

I joined in d month of Aug (don't even remember correct date). I went there just for 2 days, then I had severe Cerival . Doc asked me to leave the gym for couple of months. They do freezed by membership. But 3 months passed . Then cos of Covid gym was closed. Now they reopened it and I still can't go or don't want to go and risk it. So I need a refund of my Rs 8000 which I literally wasted as I went there only for 2 days. Kindly help me with the same or else I am going to file a complaint in consumer court.

Read full review of Burn Gym & Spa
Hide full review
ComplaintsBoard
A
10:14 am EDT

Burn Gym & Spa management behavior

This is about burn gym ludhiana branch. Most client use lockers to keep gym equipment safe permanent. Because that time there was no such restrictions for permanent lock. Saturday they put notice "DONT USE LOCKERS AS PERMANENT LOCK".
I was absent in that day. When I entered gym on Monday I got my locker was broken and my equipment was missing. After asking about this to management they behave rudely and said we give notices to everyone after that we broke locker.
This is bad ethics of management. If anything missing from client's articles. they are responsible for this.
Is this right to do by management without asking to telling clients?
Can they fulfill the loss of missing article?
They have any proof what articles was inside of each client's lockers?

Read full review of Burn Gym & Spa
Hide full review
ComplaintsBoard
V
8:00 pm EDT

Burn Gym & Spa Regarding transfer my membership

Sir i joined burn gym in month of oct in Ambala. I want to transfeered my membership to zirakpur as co for which i am working They transferrrd me to chandigarh. So I have to chift their. I requested to Ambala gym coardinot that what is the process of transffer. They said u have to pay transferred charges 3000 rs. This is ridiculous. When we under 1 brnach then why their is transferred charges. Or. When i joined they didnt inform me regarding this . I asked regarding this.

Read full review of Burn Gym & Spa
Hide full review

Is Burn Gym & Spa legit?

Our verdict: Complaints Board's thorough examination reveals Burn Gym & Spa as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Burn Gym & Spa stands out for its commitment to quality and security. Clients considering Burn Gym & Spa should delve into its customer service record to gauge compatibility with their expectations.

Burn Gym & Spa earns 91% level of Trustworthiness

Perfect Trust Endorsement: Burn Gym & Spa achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

A long registered date for burngym.com can be seen as a positive aspect for Burn Gym & Spa as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Burn Gym & Spa's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Burngym.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Burngym.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Burn Gym & Spa and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

ComplaintsBoard
A
3:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burn Gym & Spa Bad services

Burn Gym Mohali Experience

My Burn Gym Mohali Membership Experience

Burn Gym Mohali Membership: Easy to Get, Difficult to Handle.

Been some time since I have been going to the Burn Gym Mohali, & the experience has not been what I or most people might have expected. The things promised were never delivered and asking for them made you feel like you were begging for something you had paid a year’s advance.

This is just my personal opinion, and I am writing out of sheer frustration and if you are already a member and stumble across it, you will agree with most of the things I am going to write.

Here are the reasons I joined this gym for:
Proximity: There were other gyms nearby, but this seemed a better option.
Newly Built: Since it was newly built, the equipment was brand new, the staff seemed enthusiastic too.
Fees: According to the space and equipment being provided, the fee seemed reasonable back then.
Nothing else I can think of

After a few months, I came face to face with the bitter truth. It was a bad decision, but once you have shelled out close to 15, 000 bucks, what else can you do besides sticking around. This is what I think of the Burn Gym Mohali now.

The gym is being managed either by IDIOTS or Over smart people or a mix of both. So why would I say that? Visit the gym today, Visit it a week or two after… you’ll notice that all machines have been moved from their previous locations. Dumbbell racks have been placed in the north corner instead of south or east of the gym. Now what I fail to understand is what these ###s are trying to accomplish by doing this.
The space is same, but stuffing in more people and trying to change the location of weights or racks is just a way to fool themselves or prospective members by creating an illusion of openness.

It’s about time the Burn Gym Management stops filling in more members and starts taking care of the ones present.

Spotter and Trainers Training in Gym Hours. What can be more irritating than this one? You paid for exercising there, & the people who are supposed to be guiding you or training you are busy training themselves, while you wait for your turn… I mean what the hell is happening here? Now the management can plead ignorance in this case, but what about the CCTV cameras that have been placed in all corners of the gym. A person has to be DUMB or BLIND if he is unable to recognize who is using the machines, Members or his STAFF. Also, the service staff loves to make the dust fly with their brooms when members are around. The noise of vacuum cleaner & lousy punjabi songs add to my gymming experience.

The place literally stinks! Get on a treadmill, the member next to you is stinking, you can smell it coz the treadmills have been cramped together. The washrooms (so called Spa) stink as well. & sometimes they spray cheap room fresheners which cause sore throat and leave a bad taste in mouth instead of countering the stink..

The equipment has started showing signs of age because of all the WEEKLY SHIFTNG. Barbells are bent in the center and can harm a person more than doing good. Most Dumbbells are loose, & no one bothers to tighten the bolts.

I don’t think writing anymore is going to change anything, so I would prefer to put a full-stop here. I hope someone from Burn Gym Mohali reads this and actually does something about it than conspiring to make the lives of existing members miserable by adding on more members to their TINY gym.
They might get new members, but focus should be on retaining the present members by providing them quality services instead of fooling them with stupid marketing gimmicks. If no one is approaching the management, it doesn't mean they are satisfied, it means they have lost faith in you guys and they know they won't be offered a genuine solution.

Read full review of Burn Gym & Spa and 9 comments
Hide full review
9 comments
Add a comment
T
T
Tav05
Mohali, IN
Jan 27, 2022 10:12 am EST

Thinking to file case against them in Consumer court. They never refund the fee. Paid 8000 for 3 months. Just went there for 2 days. Cos of some health issues couldn’t go further. They freezed my membership for 2 months. But I still can’t go and they are not refunding any amount. I simply wasted my money.

N
N
Neha Rahul Sharma
, US
Dec 25, 2019 5:36 am EST
Verified customer This comment was posted by a verified customer. Learn more

My brother and l are not coming and he recieved call for freezing as we mentioned that we have already taken it. She said not a worry.But when we confirmed by calling them, They simply deny Which was indeed pathetic, Even we planning to cont next session and such act make this doubtful.kindly solve this issue.

B
B
Baldeep Singh 08
, US
Sep 19, 2018 5:08 am EDT

The trainers are very careless...vry unprofessional...the counsellor of burn gym is un tolerable...
Vry bad exerience...

J
J
Janhvi Dureja
, US
Sep 05, 2018 9:04 am EDT

xellnt facilities but studio for fitness classes is running out of space...kindly construct a bigger one asap...

S
S
Shalini Bhardwaj
, IN
Jul 10, 2017 7:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I totally agre to whatever has been said. All that these Burn Gym people want to do is cheat people. They keep forcing us for personal training and the day we refuse to take it. every trainer will be asked to step aside and they will refuse to assist. I have a membership at Burn Gym Sector 8 and these fools do not know how to treat customers. The customer service is poor. Especially the so called Lady Manager, Gaganika Kapoor. No manners, etiquette to talk to members. No wonders people abuse them and shout when they get saturated with unethical and immoral behaviour. All these stupid people want to do is mint money. The worst Gym. Better not be a member here if you value your money and time.

G
G
geet singh
, IN
Apr 12, 2014 5:11 am EDT

I agree on same.

I took annual membership last July. ...went for 3 months...n I got transfered in my company, so 26 sept was my last day of gym there.

I was told by then centre manager Kuldeep (I guess was his name)...that my membership has been freezed till I join again or I find a member whom I can transfer my membership.

Today on 12 Apr I'm getting a callcall that my membership is active since then and only few more months left and they were asking me my feedback of my experience there.

I asked them that whether they have cchecked mymy last day of visit before calling me for my feedback. They were mum.

Then I told them my situation n they sasaid that this is not the case and previous centre head n manager have been fired as they cheated many people.

Lol.

I asked where and I at fault onon this cheat.

They have no answers.

Pathetic

Called the regional manager on this...The was also least concerned to listen and said he will check my issue but he didn't ask me my name or any record...II dnt knw what Iis he going to check...?

Some Mr. Chauhan is regional head there.

Regarding gym issues...always cramped with ppl...long long
queues. ...

Trainers more interested in making more money by making personal trainers. ...n if members not taking personal trainers thenthen they hardly help members.

My contact I'd is Geetsaluja@yahoo.com

MMyMy

H
H
harry1510
, IN
Jun 01, 2013 11:20 am EDT

I agree with you all guys please if you don't mind can y send me your email I'd so that I can contact you all and write a big complaint to iso certification guys who issued then certification to this gyn dear my email is harrys1510.com .

B
B
Blakar Singh
, IN
Apr 30, 2012 9:44 pm EDT

I totally agree.. this has been the worst gymming experience ever ... No one should ever join this Gym...!

Z
Z
Zzz1
, IN
Apr 18, 2012 6:55 pm EDT

Rightly said .. i thought i was d only one who felt this :D

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Burn Gym & Spa customer service

Website

www.burngym.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Burn Gym & Spa?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Burn Gym & Spa Customer Service. Initial Burn Gym & Spa complaints should be directed to their team directly. You can find contact details for Burn Gym & Spa above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Burn Gym & Spa. Discuss the issues you have had with Burn Gym & Spa and work with their customer service team to find a resolution.