Burlington Coat Factory Direct
reviews and complaints

I'm a part of a group on Facebook and unfortunately I saw a comment online from one of your managers and made me feel very upset.
She's was saying that has to deal with costumers that does not speak English is annoying. I'm a Portuguese speaker also I learn Portuguese by living here. I thought this comment was very racist. I think as a manager she should not being on internet saying those things. Maybe as a manager and she knows that most of the costumer speaks Portuguese and Spanish she should learn the language to give a better costumer service. This made me so upset that I really want to know which store she works so I can guarantee that I don't buy anything from there.

I was at your location in the bronx today.700 exterior st. I was on the line with my two daughters. The line was extremely long, an employee came around telling me and others I can go pay in layaway now because they just change the rules and we can purchase there. So I got off the line and the people at layaway did not let me pay there and they were rude. Did not say I'm sorry but that employee was wrong. They just went on as if I was not even standing there. This was not good customer service.

On 4/21/19 I went to Burlington store # 01037 and purchased a dress and sweater. Once I made it home I was not happy with the fit. On 4/22/19 I returned the items to the store. At first, I was told that I would have to receive a store credit. I informed the associate that this unacceptable especially since the item was purchased on a credit card. She then advised that it was her only option on her screen. (she seemed new) She called for help. 2 other associates came to help her and showed her to simply touch a line on the screen and she was then able to issue a credit card credit...so I thought. Today is 5/3/19, I am still waiting on this refund to my credit card. I have been going back and forth with customer service trying to locate my refund. My bank shows nothing even submitted to be pending. I have sent the refund receipt...still waiting. I will never shop Burlington again.

I brought these sneakers about 3 weeks ago and I am not satisfied with the results. My daughter has an open wound on one foot and a black mark on the other foot that would eventually opened if I'd continued to put the sneakers on her feet. She now has to walk around with a mark on her foot due to a pair of sneakers that are suppose to be designed for comfort. Unfortunately, I can't return them because she wore them. I hope to hear from someone soon concerning this matter.

Best
Ryedeara Langford
[protected]
[protected]@yahoo.com

I am writing concerning order # [protected]. I ordered two dresses for my granddaughter. I was sent two dresses that I didn't order. My granddaughter decided to keep one dress and I tried to return the other. After several attempts of trying to return dress without success, I will keep the second dress and donate it to a charity. I will never shop online with you ever again and if anyone asks me of my shopping experience I will tell them how horrible it was. A word of advice, people in certain areas of the country do not dress the same as others so no one should attempt to second guess a choice and sent a replacement.I would suggest sending an email to see if a replacement would be ok.

Twice I have placed orders with Burlington.com that have been accepted and then followed by a "We are sorry" e-mail notice that claims all the items, over 20 items, are sold out and no longer available.
When I check the website all items are still available. The Customer Serivce claims my cards was declined, which is not true.
What is the real reason they do this?

This incident happened on 3/30/2019 at
4520 Mitchellville Rd, Bowie, MD 20716.
I'm extremely dissatisfied because of my experience with the associate and shift manager Christian B. I was harassed, insulted, and stressed out just because I wanted to exchange an item. I bought a shower post and got home to realize that some parts were missing. I went back to the store for even exchange but couldn't get the same thing. When I got home the handyman that I hired told me that the one I got is too complicated to Install, that I need to get another one (the straight post instead of curved), I was so much in a hurry, tired of having to go back and forth. I got to the store without the receipt and told the person that rang me previously that i wanted to exchange the product, without checking the return item she insisted that the item is missing (I was shocked because I came with whatever i left with), i was asked to speak to the manager, she came with nasty attitude saying the same thing that it's missing a part and she will not be attending to me until I have my receipt. I lost the product in the store, quickly went home to get my receipt. I got to the store with the receipt and was handed to the loss and prevention guy that the camera should be reviewed, I stood there with them looking at the camera. The man pointed out that I left the store with two posts inside the post. I was irate because I didn't know that was what they were referring to as missing part. Mind you; I mentioned that I left the item in the store, went home to pick the receipt. I told the manager to bring me the return item, I opened it right in front of the manager and the security man and pulled out the post to find out that it was two posts as I was trying to pull the post one post slip out of another and fell on the ground. The next thing I heard from the so-called shift manager Christian.B was I would not be accepting this return, and I asked him "for what reason, " she replied, " you just beat the post on the floor, so you will not be getting your money back." I told it was all a joke, but it wasn't. I didn't know what to do, didn't want to start drama.
I left the Item with the manager, went back and purchased another one; I had to pay again. I left the paid return item in the store, and as I was exiting the store, she screamed: "ma'am if you don't take your paid item I will be tossing them in the trash." Very unprofessional. The handyman charged me more. I had to cancel my appointment, waited my time, very stressful, etc. I have lived in Bowie for over 30 years and never had such a terrible experience before. It was miserable that my first time going to that store I had to experience such a thing. This is unacceptable anywhere and needs to be dealt with.
She need to go for management training or never schedule her s a shift manager. i was told by other customer to go after burlignton for harassment, discrimination, and for the fact that she refused to give back my money. i will not be doing that because all i'm seeking for is a corrective action. WORST EXPERIENCE EVER HAD. Very terrible shift manager.

I reported her to Jay the store manager on 04-01-19, he apologized for the inconvenience. He did not mention that I should return to the store at my convenient time so that they can give me back my money, instead he wants to find out what she did with the item.

Hello I have been a burlingtion customer for over 20 years and in those years I have seen the mens big and tall section has decreased immensely! I have seen it go from a large selection to only maybe 3 racks! I feel as a bigger person and that bigger people are being discriminated against in the store. The selection for "other"size people has been in touchedand has actually become even bigger and much more of a selection. Bigger people need selection bigger people like to be stylish... Is it a punishment?! It sure feels that way!

I have been calling for three years in order to have name removed from your mailing list The person has not lived in my home since 1998. I get junk mail from Burlington in his name and call to get the mail to stop. I have received apologies and promises by the mail still comes. I have receive to pieces this week. How can such a simple task be so difficult for your company ?

I decided to file a complain with the BBB only to learn you have over 50 complaints already. Obviously service is not a priority.

I consider the junk mail I have been receiving from Burlington to be harassment.

I was a former employee of Burlington Coat Factory and worked there for almost a year then I had a family emergency and had to go straight to Denver for a day to be with family I called my manager ahead of time to let him know and he said he would have to put me down as a no call no show which wasn't right so I ended up quitting my job . I was a very hard worker when I worked at Burlington and was wondering if there is any way I could be rehired at another store . I had great attendance and my other managers had nothing but good things to say about me thank you for your time

I filled out a job app online on 10/9/18 and have not got a call back yet, it was for the new store in lancaster ca . they said they had job opportunities for the Holliday season, and i just wanted to know why they have not called me in for a interview . I just wanted to know why they have not called me in for a interview can you please send me information about the issue please and thank you.

With warm regards
Shaun M Frazier

I went to the store located at 6600 Middle Fiskville Rd on last Saturday October 27, 2018 around 6:00 pm . I was on the line waiting to pay and there was this cashier I believe her name is Sandra she was very rude since the beginning I was about to pay and gave her a $5.00 card discount that they gave me at the store when I took off a layaway and she just told me that I cant use it . I explained her that I'm a frequent customer at the store and always use them she refused with a rude manner . I have to recognize that I over reacted telling her that she didn't have to be so rude at me and said : Why just because I told you that you can not use this card it is my job and you wont use it this time that was her answer . My kids were scared of her because she was in really bad mood and I ask for a manager she was talking back to me and yelling me and I told her that I'm her customer and she said I DONT CARE who you are the manager asked her to calm down but she continued talking back to me and the manager asked me to stay quiet too. After that the manager read what it said in the card and told her that I will be able to use it she just said again that I'm not aloud to use it . The manager was very professional but now my kids are afraid to go to the store because they got very scared of the cashier been so rude at us . Again I don't have anything against the store and the manager but they way that the cashier acted was very disrespectful she supposed to have a best customer service not been rude or yelled to the customers.