Burlington Coat Factory Direct
reviews and complaints

Hello, my name is Jay Wilkerson my email is: [protected]@yahoo.com

Dear Sir or Mam,

Several customers were in line @ your Dublin, California store waiting for service their was only one register open at 3:p.m. so the line exceeded at least six customers. I Jay Wilkerson was the first one in line waiting patiently, and so was the other loyal returning Burlington Coat factory customers like myself. Leetha the manager at the Dublin location let a lady walk ahead of the customers in line who waiting very patiently in line. When I questioned the manager Leetha about it Leetha replied I am the manager and this lady was their first. Yet everyone in line knew this was not true, when several people asked to speak to the manager Leetha said she was the manager, and that she had the final say. When the other customer behind me asked leetha for her full name, and who was above her Leetha replied their was no one above her to complain to. Please do something about this matter, their was no need for Leetha the manager to snowball this the way she did, if she was overwhelmed she could of took a break instead of yelling, and refusing good customer service to loyal customer. Thank you for your time
BEST REGUARDS
JAY WILKERSON

3 month story short: Spent approx 3.5K at this store and they did not hesistate to take our money. Received all our merchandise after hunting around town for all the pieces EXCEPT ONE which was ordered in November 2010 and we still don't have it. We still cannot get anyone to resolve the issue, I have made phone calls to the district manager and their corporate office. The Live Oak Mgr's response: I can't prove any of the conversations and interactions you've had with the Baby Depot Manager ever happened, it's out of my hands, there's is no need to be upset or argue over this, and I have no excuse as to why I haven't followed up with you! Do yourself a huge favor and don't ever buy from Baby Depot much less register at the store or DON'T EVER place a special order...you'll never see it!

Customer service at this store is extremely bad. If you want a display item be prepared to stand around for an hour or two while they look for it only to conclude that they did not have it in the first place. Placing items on order will require(in my experience) at least 6 weeks. There seems to be a management problem with this store in the field of basic organization. Learn to use an inventory system that tells you what is available. Arange the storage area so that employees can quickly locate desired items and please take out display items that you no longer carry.

Omg! Burlington is the worst! Never shop their again in your life. I tried to return my 17 month old daughter's chiffon and velvet dress. The lace came loose from the chiffon material and the baby pulled the rest of the string and it totally unravelled. I tried to return it without my receipt with an even exchanged and they denied me, implying that I tore the dress and it was not defective! I finally had to call the regional office to have them look up my information because I used my bank card. They finally did do it and when I went back to return it the second time, the employees were still running their mouths about taking it back! That store could not pay me to steal from it so they better wise up. So many stores, so little jobs in this economy, Burlington will soon find themselves out of business for sure. I will NEVER EVER NEVER shop there again in my life.I hope anyone reading this won't either.

I had a horrible experience at this store yesterday. This is the store by the metro center mall store number 181 i think. I went in with a friend and got no help from anyone working there. I lost my car key. I went up to the front desks and asked several different employees about the key. All they said was they didnt have it and turned away from me. One lady even just looked at me and said "havnt found it" then turned and started talking to someone. Everyone was SO RUDE. Two other employees who were working and standing and talking by the fitting rooms, one of whom was pregnant. Didnt help at all either. One of them had a horrible attitude and snubbed me and talked to me like a was stupid the whole time. The other pregnant one said "lady its not my fault you lost your key." The only people who actually helped me were the customers shopping! When someone found my key, one of the women by the fitting rooms basically threw the key at my friend and walked away. This was my first experience at that store, and my LAST. Me nor my friends and family will be returning after my horrible customer service experience. All i wanted was help finding my car key. No one working there cared or even tried to help. They basically ignored me the entire time and like i said, talked to me like i was an idiot or just walked away. Horrible.

I recently bought a pair of Via Spiga boots that I have been admiring in that shop for about a year. After purchasing them and wearing them twice, the entire bottom of the boot wore off. I thought a leaf was stuck to the sole, and when I went to scrape it off, noticed that the entire plastic, or vinyl covering on the sole had worn away, as well as the sole under the toes, eaten away. I had not been walking on gravel roads, so I was shocked at the cheapness of the boots. I do not live in the United States and don't know when I will be back, but would welcome any feedback on the manufacturing of these ankle boots. These boots were 100.00USD plus tax, Please let me know where to go from here. Thank you, Linda Campbell

The store receipt says the clothes must have the original tags on them, must be accompanied with the original receipt, and can be returned within 30 days of purchase. Unfortunately there's also a subjective return policy that states that it's at the manager's discretion. Well - I bought 3 children's suits (really only needed one and told the cashier I would be returning the other 2 once my wife decides on the one she likes). I brought them home - my wife liked one of them - I packed the other 2 and took them back to the store. The store examined the 2 suits (still with the tags and everything) and stated they couldn't take them back because there was a spot on each suit. I took my hands and wiped off the spot...them they found another one. I did the same and ultimately they said they can't take it back because it's worn. Keep in mind that these suits had the tags on them - in full view - and I found many other garments on the same rack with similar spots (that could easily be wiped off with a moist cloth).

I simply took the items to another store where the simply took it back - no questions asked.

The Burlington Coat Factory at North Dekalb Mall in Decatur GA has the dumbest manager out there - Robert. Please do not shop there - this store needs to be shut down for its lack of service and policies.

There was this cs rep who was almost threatening to attack me and my husband. He was so rude and casual about his job. When my husband asked a query he just pointed a finger while chewing gum or something...

He just kept arguing and not being respectful of the fact that customers have to be treated with courtesy..

Burlington Coat Factory has made several advertisement on their new return policy. However, they neglect to include the important details of the policy. In addition, the return policy is posted on the second level of the store, the check out line is on the first level. Yes, it is in the fine print on BACK of the receipt, after you have made your purchase.

I made a purchase on 4/6/08 by electronic check. The funds cleared my account the same day. I then returned half of the total purchase on 4/24/08 only to find out that I could not get a cash refund, I would have to wait an additional 14 days from the return date to have a check mailed to me.

I expressed my dissatisfaction because payment was received via EFT 18 days ago, what is the purpose of having me wait another 14 days for my refund? The only purpose I can see is either they have a very outdated inefficient system, or they are a struggling company trying to hold on to consumer monies as long as possible or attempt not to return the funds at all.

I contacted Customer Service, spoke with Pat after being disconnected twice, and was told "this is the best they can do". I informed Pat, in this age of technology and competition, their best is not good enough. I will never shop at Burlington Coat Factory again.

They advertise their new return policy, but don't ever try to use it. There is a twist to it not in your favor.

I came to get my layaway off for a winter coat and an outfit on Wednesday and instead I got nothing. First I waited for 45 mins just for a man to come from the back to talk to a manager and say he couldn't find it. Then the manager proceeds to ask me how did the cashier find me in the system when I wasn't in it. I told her she looked it up from my phone number and she wrote the rest down. So the manager left for all of 1 min to tell me that it was canceled and there was nothing she could do for me. I asked her how was it canceled if the cashier whose name was Angie found me and never said anything about it the manager then said she didn't know. I am 9 months pregnant and my fiancee had came up to the same Burlington 2 days prior asking could he get my layaway for me because I am suppose to be relaxing right now. The lady that he talked to told him no and he explained the situation to her and still nothing. I am very upset and would like a full apology from someone because on this site and my receipt it clearly says a store voucher and a 5.00 cancellation fee I didn't get either. While I was in that same store I watched this same young man say 3 times including mine that people's layaway wasn't back there so obviously someone needs to step up and take blame for this because that is not how a business should be ran..

I went into Burlington Coat Factory to put some toys for my son on layaway for Christmas. I gave a CASH down payment to the clerk at the time of my purchase. I came back a week later to pick up the items but the store employees were having difficulty finding my items. I stood at the customer service station for over an hour waiting for them to locate the toys..no luck. The store employees were not sympathetic at all...only occasionally acknowledging my presence and saying"they're still looking".

I got tired of waiting for my order so I asked for my money back. The clerk told me that I would have to wait to receive my money back in the form of a check in the mail since they would have to deem it a "Lost Layaway". She said that it should arrive in 7-10 business days.

After about 3 weeks of waiting I called the corporate office to check on the status but the woman said that I would have to wait until the check had been out for 30 days and if I still hadn't received it then I should call back and she would put a stop-payment on the check and issue another one.

It has now been a month since my layaway was lost and I have still not gotten my money back. I called the woman back today and she said that she would do the stop-payment and that my check should go out tomorrow. I asked her if I could have the check sent overnight or Certified Mail so that it would require a signature for delivery, but she simply said "NO". So, basically I have been waiting a month to get a refund on a transaction that was cancelled because thy were unable to locate my layaway and I could potentially wait another month if the check does not come this time.

I WILL NEVER SHOP AT BURLINGTON COAT FACTORY AGAIN!

Burlington sells damaged diamonds. I had an issue over a damaged diamond ring my husband purchased a few years ago, I kept it in a bank safe for years and took it to another jeweler to clean and sell and discovered the diamond was damaged. I wore the ring approximately three months and stored it because it never had the brilliance it should have so I stored in a bank safety deposit box and later decided to sell it. They will not take responsibility for the damaged diamond even though I have all the paper work and receipts management would not exchange or take it back. I can also prove the ring was stored by bank statements and a witness. I feel it was in a bezel setto disguise the flaw so that it was impossible to be seen in tiny opening in the bottom of the mounting.
Something told me to take the ring back after my husband told me where he purchased it but it was a gift and I felt bad to do that. I wore it about three months and decided to store it at the bank and decided to sell it since he assured me it didn't bother him.
I will never purchase another item at Burlington Stores again! I don't trust them and they have cost us a value of approximately $5, 000.00! Oh did I tell you it was 50% off! So we are out about $2700.00 with tax! Thanks, we really can't afford the loss, we were hoping to sell this for a better ring! Now my husband's hard earned money is down the drain and we will never trust another diamond! My advise, buy a fake! They are prettier anyway!