Burlington Coat Factory / return policy problem
I am very unhappy with the way your store policy of returns are. If that's the way your going to run things, train your employs to tell all customers that if you want to return an item, there will be a store credit issued. I purchased some draperies on Saturday, not 100% positive on the color, so I asked one of your employees if I had a problem can I return them and they said yes, They didn't say you can return them for credit. I feel like I was robbed out of $77.98 CASH. I am now stuck with a gift card and almost $80.00 in credit that I have no use for. I am on a fixed budget and this is not fair to any customer who shops in your store. You should at least have a 14 day return policy of cash or credit. You should also train your employees in knowing the return policy. I would like you to respond to this poor experience I went through. I would also like to return the gift card for credit to my credit card. You can't have someone buy something and then say oh... we can only give you store credit. one more thing... you should post a sign at every register in BIG BOLD LETTERS about your return policy, and not 12' high above customer service. Bottom line, I would have never bought the curtains under those circumstances. I am so upset with this whole situation. I hope you find a way to resolve this issue. Thanks.... Chris This was the Staten Island store on Travis.
Dear Christopher -
Our Return Policy is posted in the store on a large sign, on smaller ones by the registers, and it is printed on your receipt, as required by law. We have been a credit only operation for over 30 years.
Unfortunately, we are unable to assist you in this matter since the return falls within our guidelines for issuing a store credit.
My response back to them:
I knew you would say it is printed on the receipt. In order for me to see the receipt, I would have had to purchase something. As far as signs on or near the register, I looked and maybe you should have a district manager go in and see for himself there are no signs by the registers. I did see the one posted about 12' in the air after the fact. Your company guidelines are terrible and I can now see why your company will not last in the future. Your not customer friendly....
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I was going to do everything in my power to get my refund.
These few that I posted goes to show you to get with the times in customer service or people will just shop elsewhere.
Thanks for understanding all my points... Also, get better training courses for your employees in which they should know their return policy and not tell me I can return something for cash or credit...
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