Burger King
reviews and complaints

I ordered 2 whopper meals. One with cheese medium size with fries. The other was a regular whopper meal with no onion extra mayo with onion rings. The meal that was medium sized the manager gave me small sized and the other whopper meal only had extra mayo and tomatoes which she gave medium sized everything was wrong and the manager didn't seem to care one bit. This was around 12:35 am which the drive through time said they closed at 2:00 am and she was saying she was closing and just complaining no good customer service at all. It was a horrible experience

On 11/26/17 at about 730am went through drive-thru on 1704 S Pine Ave Ocala, Fl and ordered 4 sausage/egg/ cheese biscuits(order #73). When checked bag top wrapped item was a S/E/C biscuit with 3 more wrapped biscuits but when got home realized other biscuits were plain sausage! I live 30mins away so attempted to call store 3 times but no answer :( !

Ordered 5 Whoppers with cheese and extra mayo and 5 onion rings. Got home and saw every single one had NO cheese and NO mayo at all. Then, I received 5 fries instead of rings. I drove back to the restaurant and the MEAN girl at the window said in order to register a complaint, I HAD TO PHYSICALLY WALK IN. ?! She refused to help otherwise, and also TOOK my receipt and would not give it back. I would like to be given back my money or some type of gift card for this nonsense!

Went thru drive-thru 10 before closing. Was waiting for awhile before I was helped. I had to keep repeating order to girl. Got home and my order totally wrong. I paid for cheese in my burgers and only one had cheese. Asked for xtra mayo(one they forgot to put cheese in)and they put regular mayo. Burger had no onions. The other burger I asked for ketchup and mustard and they put ALOT of mustard no ketchup. I am very unhappy right now. Tried to call but I just get 866 that states it is closed.

We ordered two bundle packs at the counter, the clerk who helped us was very dry not very courteous . When our order was done he forgot to provide the extra fries we were entitled to when we brought it up it seemed to annoy him, he didn't even suggest a apology for forgetting the fries. Also I had asked for ranch and ketchup he basically threw the ranch at me and shoved the ketchup bin at me. The management needs to talk to him he had dark blondish hair and glasses. I didn't catch his name. That to me is not how you treat a customer!

I went to the burger king in towanda, pa today and experienced terrible service. The cashier, Ashley, was very rude. I ordered a milkshake for work, she took the order and made the shake and tossed it on the counter hard enough to tip it over almost spilling the contents everywhere. She just scoffed and stormed off leaving another employee to apologize. This isn't the only time I have received bad service from this individual. This girl has ginger colored hair and a kinda squeaky voice. Thank you

November 25, 2017 at 2:30pm, we went to the Burger King on High Street in Pottstown, Pennsylvania . We chose to consume our meals inside the facility. While the service and the food were adequate the three televisions were tuned to Fox News. We asked if the channel could changed to a non-political station such as The Weather Channel or The Disney Channel but were told that corporate policy forbid local management from changing the channel. The manager attempted to tun one of the televisions off, but it resumed playing Fox News 30 seconds later. It is inappropriate to proselytize or politic in what should be a neutral environment. If it is the policy of Burger King to promote any particular set of religious or political views, you will never again have me or my family as customers.

During our recent visit to Burger King #13398, 163 Madison Street, Worcester MA 01610, we went into order (Order #37 at 4:59pm) which we happily ate and kept to ourselves. In the store we noticed a man without shoes who barely spoke a lick of the english language, while normally I do give to homeless people living on the streets when I encounter them this time was no different, so I went to the counter with my significant other intent on buying the man a meal, not a scrap of one but actual meal. The general manager was there and refused to sell to us because it was for him. At that point I put a huge fuss and he still refused, it wasn't until I mentioned putting a complaint into his district manager that he stepped aside and let someone else do the order. How rude does this man have to be? I can't believe during the holiday season, one day after thanksgiving he could be so rude not only to customers but also someone so down on their luck. It is a disgrace to not only the company but humanity itself. You should be very ashamed of the general manager and the company as a whole. I do hope that this man is removed of his position immediately as he obviously should not be a representative of the company. I will be further expanding this on social media. Have a wonderful day.
The second order was order number #49 which happened on Fri Nov 24th at 5:28pm.
If you have any further questions please contact me at: [protected]. My name is Joanne.

Hello, I do not know if you have control over Burger Kings in Cambodia but here is my complaint. The known standard for USD to Khmer Riel is 4000 KHR to 1 USD so a 1000 KHR note is like a quarter to us in the USA. Most business, if something is .50, because USD is widely accepted here, will only take 2000 KHR and forget the proper exchange. Now I do see where some could take advantage of this but my complaint is that Burger King doesn't give the exchange for change back. So basically they use the exchange only for money in not money out. Yesterday I went and bought a soft serve ice cream cone for .50 I gave 2000 KHR and they asked for 100 KHR more basically a penny, and I know pennies add up but, come on.
Today I order a Double Cheeseburger meal and large size it was 5.30 I gave 6.00 USD so change should be .70, they handed me 2, 700 KHR which in real currency exchange is .66485 usd. When they should have given me more like 3000 khr. Burger King in Cambodia is basically, knowingly stealing from people everyday. This should be stopped.

Hello I'm a former employee and they're several reasons why.Let me start off by saying that the assistant manager on Phelan Boulevard in Beaumont, Texas(Monica) is very loud and boisterous.I've worked several restaurants and I've never seen anything like it.You should be setting an example but instead she's been caught taking a shot of liquor from her bottle and smoking a cigarette to try and cover up the smell.I was wrongfully accused of something and was wrongfully terminated.I need my job because I have a family that needs my support.The district manager is very rude and he threatened me.Me personally don't take threats lightly but I just said ok.Several people were terminated because of this same issue and that's why people don't stay employed there long.I really need to speak to someone as soon as possible because when I called my pay card they tell me my card isn't even registered and I bet started working there in October 2017.After I spoke to a representative they said that it may take 24 hours to activate it and I really don't think that's fair at all.

Hi I'm the girlfriend of one of the employees over at the Shelton wa Burger King . These last few months have been just awful started last month when I went into labor with my son had an emergency c section well both of the new managers over at the Shelton wa Burger King wrote him up because he didn't give them enough warning about my emergency contact section. Every day I'm hafting to wait hours after his schedule time off to pick him up because the manager Mary tells me that they don't have a schedule time off there allowed to keep the employees as long as they want or need them. And just today the manager Kelly took his cell phone away from him for 3 hours he wasn't allowed to have his phone back till his break. Yesterday he didn't even get his break till he was off. If I need to get in contact with my boyfriend over an emergency mary says there too busy to let me get in contact with him. Mary and Kelly are both managers over at the Shelton Burger King and are making this just awful I'd like to see some action done here before I go higher up and seek legal counsel please handle this

Please see attached photo.

Very disappointed with my experience at the Burger King Restaurant on Barksdale Blvd in Bossier City, LA.

I was the only customer at the restaurant at the time of my visit, as it was not a peak hour for eating dinner.

Unfortunately, I did not check my order until I had made it home, so I was not able to exchange it for a decently prepared hamburger.

Other than the completely burned bun, I also requested no pickles and no tomatoes.

We stopped at BK (2022 Colusa Ave, YC) for the breakfast sandwich deal. We were order #43 on 11/22/17 09:28 am, we ordered an extra slice of ham on each sandwich and expected to pay extra. Perhaps $1 ea. extra, however, when the total came up at the window, we were charged $4.69 ea! Which means, the sandwiches were $2.00 price and you charged us $2.69 for ONE slice of ham! You charged more for one slice of ham than the total cost of the sandwich! We ended up paying a total of $9.38 for the two sandwiches alone, I could have bought a pre-cooked 5 pound ham for that much! That is ridiculous!

I just ordered lunch from the burger king at 8667 Columbus pike in Lewis center, Ohio. I ordered a chicken sandwich number 9 combo meal with a large coke with no ice, onion rings instead of fries, and no tomato on the sandwich. The coke still had ice in it, and the chicken on the sandwich was mostly cartilage and hard to bite and chew, to the point I didn't even finish eating it. On top of that I specifically ordered lots of zesty sauce for my onion rings and I got no sauce at all in my bag. They only thing they got right was no tomato on the sandwich. This has been an issue every time I go to burger king and in seriously considering just not eating food from there anymore. Please do something about the quality of the food and accuracy of orders at this location as well as the Pickerington Ohio location on hill rd.

I was in your burger king Aberdeen Washington last week to get a bite and was disgusted at the customer service in general. I was the only customer to served and it took me 10 mins to order . Before I ordered one crew member came in from outside smelling of marijuana and cigarettes it went straight back behind the counter without washing his hands. He was working the drive-thru but I still felt he needed to wash his hands after being outside. This employee caught my eye and my nose. He did not have a name tag on so i talked to a manager and even he looked high. I asked him where at the designated smoking area for employees he said that usually smoke the area that houses the dumpsters. So we have an employee smoking weed by a dumpster coming into your store without washing his hands and then is arguing with what looks to be his Superior about where he is supposed to be. And it sounded like he burned himself on something. Probably because he was high. Meanwhile no one is helping me. The entire situation made me uncomfortable and I subsequently did not eat what I ordered. This communication is just to inform you that in my opinion a number of crew members and at least one manager are smoking marijuana not washing their hands and ignoring customers. Please review your crew at this location. This is a combination for disaster either through personal injury or contamination of food. I'm writing this out of necessity I do not want to see anyone getting sick or an employee being injured because another employee's high off marijuana. Please help

I have had several people talking on FB about the BK in Camilla GA lately. No drink supplies in the machine, some have said they have been out of chicken products for almost 2 weeks. I normally go by at least 3-4 times a week in the morning and purchase a sausage biscuit, large hash brown and orange juice. This morning was the 2nd time in less than 6 weeks they have been out of biscuits. I just left the drive thru without purchasing anything at all. The manager is a nice enough guy and not sure who is responsible for stock but something needs to be done to improve the availability of menu items along with employee training as the normal lady who takes my order is very rude on the speaker. You are going to lose business here in Camilla unless something happens on both of these issues. Thanks.

Tue Nov 21 2017 10:52 pm
Order 2
1933 Town East Blvd. Mesquite Tx 75150
[protected]

My girlfriend and I decided to get a burger at BK last night because it sounded good and noticed hardly no one was there. We pulled up to the drive through and noticed that the speaker and order screen were not in proper working order. After a few moments of explaining on what we were ordering the gentleman worker asked us to pull forward to the window because he himself knew that the order speaker was not in the best condition. He apologized and we confirmed our order again, we paid and waited patiently as we noticed that there were two female workers in there with him that completely ignored us and their jobs causing the male worker that we were speaking to do all the work. One female worker was not dressed properly as if she just came in to the job from home and still in her pajamas, she rolled her eyes at him as he asked her for help completing our order and she said that she was getting no where near the widow complaining that it was 30 degrees outside when it was only 65. she then refused to help him as she poured herself a drink from the soda machine and walked away giving us a dirty glare and with a very bad attitude, she also asked another female worker to go with her and leave it all to the male worker as he kept asking for help. He had to do everything working the window, the cash register, serving the drinks, the cooking and working the order speaker, he apologized multiple times as he told us he had to make everything on our order. We told him it's okay to take his time as he looked and sounded very nervous and embarrassed. My girlfriend and I could not believe our eyes as we watched this poor guy do all the work that a team should do, he came back and apologized once more as he said he just got the fries ready. All the while the other two ladies did nothing but sit in the dining area talking to one another. As he was getting ready to hand us our order we heard him shout out to the two female workers that "Hey I need help there are two more vehicles parking in the drive through" yet we noticed that they never cared to help nor even reply to him as if he was talking to himself. It was sad to watch as he did his job like he was supposed to do and also do their job, as we were driving away we could still see the other two female workers sitting in the dining area trying to hide from him and their work and one looked like she was sleeping at a table with her grey hoodie up hiding her face while the other one was on her phone with her feet up on a table not caring about the poor guy asking for help or the job. It was the first time at this location that we had ever seen such horrible service and employees ever. The reason I am writing this is not because of the Male worker he did nothing wrong it is because of those two lazy, careless, sloppy, unprofessional and irresponsible female workers just getting money while not doing a thing making the burger king company look bad. Please contact the store manager at the location and have them view the camera footage to see the proof of this, this is not right to have one person do all the work while the other employees do nothing and get paid for freely for it! makes The Burger King look bad and the area near a very popular environment!
IT NEEDS TO BE FIXED ASAP along with their speaker order box.
Thank you.

I went to burger king that's located on rt30 off Pennsylvania Ave wasn't to satisfy with service, I went through the drive thru place an order, such as three of 10pc chicken nuggets and medium coffee . The yong man that was at the second window that gives the customer the food wasn't too friendly, unprofessional, was very mouthy and the manager that was taken the orders was very pushy, she was litterality rushing me to place my order wasn't too fast for her, she asked me what type of sauce I wanted, I was checking with my fiancee to see what kind of sauce he wanted that's when I was being rushed.