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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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O
12:19 am EDT

Burger King food/stagg

I came to this location around 11:30pm, Wednesday, August 22nd. I ordered my food and was interrupted as I was putting in my order, as well as another order. Each time I said what I wanted to order I was interrupted with "that it?" as if I was an inconvenience. Not "can I get you anything else?". When I pulled up, loud music was being blasted in the back and employees were doing everything but working. I pulled into the parking lot and not only was my food cold, but my friends as well. My food was also not how I asked it. Because the inside was closed, I didn't go back in. I'm not worried about receiving coupons or money back, I'm concerned on how other customers are being treated. It's not a hard job. The staff was incredibly rude. I will not be returning.

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R
7:32 pm EDT
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Burger King service and cold food

Store # 23198
We went thru the drive thru at your Benchwood Rd. Dayton, Ohio store today. We ordered the:
New Family Bundle
no ketchup, no mustard and add mayo on all sandwiches.
1 Salty Carmel Shake

We proceeded to the window, the casher said we don't got any salty carmel and we took it off the bill.
From across the store Ms. Johnson yells something about the shake machine.
I ask if the shake machine was broke or just out of the salty carmel mix. By this time Ms. Johnson has come over to the window and says it's broke and she took it off.
At this point I question the sandwiches and the no ketchup, no mustard add mayo to all sandwiches. To which Ms. Johnson again yells from across the store. They don't have mustard and already have mayo. The cashier says, they ask for mayo on all sandwiches. Ms. Johnson again yells across the store. Sandwiches are already made, we'll put mayo packets in the bad. To which I rolled my eyes, from the passenger side of the van. Ms. Johnson announced to all in ear shot, She rolling her eyes. I ask for her name, I had about as much of her rudeness as I cared for. The cashier and another women (which I found out later was the Asst. Manger) just stood there looking at me. Ms. Johnson comes to the window and proceeded to say, Well you did roll your eyes. I acknowledged that I did indeed roll my eyes and I felt she was very unprofessional by yelling across the whole store and if she had a problem with me for what I did, she should have came to the window and said so. I again ask for her name, she replied while walking away - so I didn't catch the first name. The cashier hands our change out to my husband, who was driving. The Asst. Manager then steps to the window for the first time. Ask for our receipt, which we hadn't recieved. Then prints us one, ask what the problem was. As I said she was standing there the whole time. I explained I was asking for the girls name to file a complaint. The Asst. Manager says, the Manager will be here tomorrow - you can make a complaint then. We have customers behind you and so I'm trying to hurry you on. At this point, we are still waiting on our food. Which brings us back to, if the sandwiches were "already made", why were we still waiting on our food?
The topper on the whole thing was the food wasn't even warm when we arrived home which is approximately 3 1/2 miles from the resteraunt.

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C
5:55 pm EDT

Burger King there were ants in my coke

I recently had purchased a soft drink from the local Burger King in Gardena. I went to the machine and there were little dead bugs in the cup. I am just disgusted by what I found. I asked to speak to a manager. Then when I spoke to her she said, Those are just the ants." What kind of establishment is this? I was so shocked on how she responded as if it was nothing.

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C
2:17 pm EDT

Burger King customer service

I normally don't post bad reviews because I too have been a fast food worker myself and I know what it's like to have a bad day but even on a bad day you still have to conduct yourself with some professionalism but this place is very unwelcoming and even the managers allow it. I was in there on my lunch break and ordered my food to go but I sat down anyway to eat just in case I didn't finish it. An employee who was cleaning the table kept staring at me all crazy and when I finished I was on my phone when she walked over and said "have a good day!" In a sarcastic tone as if she wanted me to leave. And as I was leaving she was cleaning windows and looked at me saying "Go ahead and Go!" I hate when people in customer service don't know how to treat their paying customers it's apart of your job or were you not aware? Customers are doing you a favor by coming in, not the other way around. It will be a while before I come back though. Other than that my lunch was the only good thing I could say about my visit.

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5:55 pm EDT

Burger King service and product

Sad company. I submitted a complaint or comment through the website and no one has yet replied. I refuse to do business with a company that will not take customer concerns seriously. Bottom line when you buy a breakfast menu and sub a drink for coffee Burger will charge you and upgrade charge of a dollar. They must be desperate for money to steel from customs that way. McDonald, Sonic, Jack in the box, taco cabana and more the list can go will not charge you the extra dollar. So a good affordable breakfast menu went from 6 dollars to 7.50 this company must be going bankrupt. I left my personal info and no return call. Sorry excuse of a company.

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4:55 pm EDT
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Burger King burnt chicken nuggets

I went to the Burger King on 4351 Blue Parkway in Kansas City, Missouri. I ordered a 10 piece nugget with fries--I did have a coupon but there should not have mattered. There is no way for the person to put the nuggets in the bag to not notice the nuggets were Burnt to a Crisp! They were not eatable! I'm at work and could not go back. I tried for at an hour off and on to call the store on my receipt. No answer. This totally unacceptable!

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T
12:58 pm EDT

Burger King service/availability

After several months and I'm sure thousands of dollars to renovate this location, I had high hopes for it. Unfortunately they have already upset and frustrated several customers.
The play room is never open always has a closed for cleaning sign on it no matter what time of day. Employees are rude non attentive and unwilling to answer questions. I hope For the owner's sake that they are able to save this location.

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A
11:04 am EDT

Burger King burger king on blue heron store 4451

Hey my name is Angela Thomas I am a nurse at St Mary's & I came to the Burger King on blue heron for lunch & as I was waiting for my order I seen the Worker LaShaun coughing & sneezing on the burgers & the burger she did it On was mine & I heard her make the comment so it's not like it's my food & also one of the manager Anika was back there she laughed and said "your so funny LaShaun I feel you on that one it isn't my food"

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R
9:09 am EDT

Burger King specific location

I went to this location 2 different times and asked for a whopper to be told both times they don't have anymore whoppers. Then another time they didn't have any more French fries. Then another time went to ask for a milk shake to be told they don't sell any ice cream when they have a whole ice cream menu that should be taken down then. This location everytime they don't have something so the place shouldn't be open or they are not doing there ordering correct. I have to always drive to a further location just to get food that this location close to me doesn't have! Not a happy customer

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C
7:43 am EDT
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Burger King breakfast sourdough king

I just visited the location at 4636 Jonesboro Road in Union City, ga. I order my food and when I got to the window I was asked to wait to the side as soon as another car pulled up behind me as if I were in the way. Ten suddenly since they saw the loo on my face my food was rushed out the window. To my disappointment I got home to discover a grilled sourdough king that was in NO way grilled. It is upsetting when you spend your money to one thing and get something nothing like the what you ordered. If I wanted plain bread I would have ordered something else. Not good. Especially since this seems to be the standard for this location, because this is not the first time this has occurred.

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T
6:40 pm EDT

Burger King cold breakfast sandwich on several occasions

The burger king located at: 2732 blanding blvd middleburg, fl 32068. on more than one occasion I have order my breakfast sandwich and it comes out with cold cheese and ham slapped on the croissant ice cold. when I complained then I received one that was so hot you could no longer see the cheese, really over done since they didn't like that I brought it back. so 2 more times after the 1st time I have received ice cold sandwiches. isn't the croissants supposed to be toasted or at least microwaved for a breakfast sandwich? seriously! I have vowed to not go in there anymore. the burger king is relatively new to the middleburg area and I was so excited it was coming to town. now I am super disappointed!

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K
6:19 pm EDT

Burger King whopper/customer service

8/20/18 5:45 pm (I attempted to call this Burger King, but their phone line is consistently busy.) Because I have a medical condition that forbids me from eating certain foods, i.e. seeds, nuts, corn, I asked the drive thru guy if I could get a whopper with a seedless bun. Instead of just saying yes, he asked me if I wanted two bottom buns. I really didn't want two bottom buns and I could see on the sign that their chicken sandwiches had plain buns so I asked him if I could get one of the seedless buns the chicken sandwiches came on. Again, instead of saying, "yes, we can give you a seedless bun." he said something about a potato bun. I didn't know what that was but I said okay. When I got to the window, I explained to the kid that some people have medical conditions where they can't eat seeds and I thought he should tell his manager. He went into a long explanation of why they couldn't do anything about it and I would have to call their corporate office. I said "so your old slogan 'have it your way' no long applies?" At that point he handed me my whopper and slammed the window shut. He hadn't given me the drink I ordered so I hollered "HEY!" and another kid opened the window, apologized and handed me a drink. This isn't the first time I've had bad customer service at this Burger King and if Whoppers weren't the best fast food burger out there, I would no longer be a Burger King customer. NOTE: I couldn't taste any difference in the two buns. I think Burger King needs to teach their employees to think on their feet to avoid this kind of service. All the kid had to say was "Sure, we can give you a seedless bun!"

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P
1:56 pm EDT

Burger King bacon cheeseburgers

I just came from Burger King on Boston Avenue in Bridgeport CT & as we all know we have the options to have your burger premade or as you call it "Off The Broil" this is the closest Burger King to me so I obviously go there often. I like my burger fresh and EVERYTIME I go and order and say off the broil then continue to give me these dried up burgers like I can't tell because the cheese STIFFER THAN DONALD TRUMP ACCEPTANCE FOR THE MINORITY. Anywho as a regular customer I do not appreciate the carelessness. And might I add someone died in there recently so you'd think you'd be in top of your game. I NEED SOME FREE MEAL COUPONS 🗣

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Philly2019
, US
Aug 20, 2018 5:44 pm EDT
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No, you need to get a life.

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S
9:41 am EDT

Burger King everything

We ate at the Covington, VA Burger King Friday afternoon, and food was cold, cheese wouldn't even melt, restaurant filthy, bathroom disgusting. Staff didn't seem to care. Manager didn't seem to care. The chicken fries were hard like cardboard, you couldn't even chew them. They were out of unsweetened tea, and I was told they would make some but they never did.

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J
1:04 am EDT

Burger King chicken fries

Went to drive through about 10 mins ago, I get back home to take a bite into a hard dark chricken fry. I ordered two and they are both the same. This is the first time I've been unsatisfied to where my moment went. The chicken fries have clearly been sitting all day. I would like to see my options regurding my money back or an actual decently fresh order of chicken fries in which I can return to the strode asap.

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K
11:15 pm EDT

Burger King food not done

My family and I went to burger king on 8/20/18 too get some food I was sick and all we wanted was fresh food but instead we got a half cooked sandwich it was a few mins too closing and we brought our food home to find it barely cooked it tastes horrible I love burger king once in a while to have something small is one thing big deal so what but come on too get not only 1 but 2 half cook sandwiches and we got the chicken meals we had to toss it out thats an issue that can loose someone amd there family not to want to come back again please figure out what happend

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R
9:38 pm EDT
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Burger King slow drive through... takes at least 30 minutes!

What is wrong with your location on S Michigan Ave in Chicago? It takes at least 30 minutes or more for the drive through! Thank God I don't go here during my lunch hour, I waste so much time just waiting on my food and it's ALWAYS cold! What in the world is going on? You need new staff pronto! They are unprofessional and this is not how a drive through is supposed to run. It should not take 30 minutes to get my food, ever. Drive through or not. It's fast food for a reason...30 minutes is not fast.

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A
9:25 am EDT

Burger King management

That white girl manager Amber I think her name.. got a very bad attitude and does not know how to manage a business.. She stay on her phone and got a bad attitude and think she is the [censored] and I heard she is sucking and [censored]ing her way up and thats just not right she aint even from stuttgart and they close at midnight but always still there at 4am she is slow and fat and dont deserve to be a manager

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Dave manners
, US
Aug 19, 2018 11:52 am EDT

Sadly Stuttgart, all too often managers of fast food establishments become tyrants. They pick favorites and often unfairly demote. They make decisions based on their "feelings". Once a toxic manager gets their foot in the door in can often take months to see them go!

If ever I discover my manager is tyrant I usually tolerate them for at least 6 months so when I stand up for myself and they remove me from the schedule I can file for unemployment!

The cool thing about this is that when the store owner discovers good employees get cut they usually fire the corrupt manager! Ha!

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J
12:41 am EDT

Burger King chicken fries

I absolutely love your chicken fries and so I was super excited to find out they are only $1.69 right now. So I get them and they were so dry and tasted like they sat in nasty old oil for hours they were so bad I couldn't even get down my first bite. I'm extremely dissatisfied and I'm pregnant on top of it so now I'm left still hungry having to wait to eat because I only had a few mins to grab something to eat before work. I will never eat there again if I get anything like that again.

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George Reeve
, US
Aug 19, 2018 7:11 pm EDT
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Just think how great those would taste if they offered melted cheese like their commercial advertisements.

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G
7:29 pm EDT
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Burger King usage biscuits

I went to the burgar king in holland mi one by walmart..ask for sausage breakfeast..they just gave me a biscuit with nothing in it..so I took up there explained to them they made a mistake.. the guy was very rude too me..took the biscuit start replying to me he didn't make mistake it was my fault..he didn't even apologize came back with other one tossed at me rolled his eyes. . That was not right of him I workedalot people that was worst experience I had with taking care of customer then girl in back working started talk alot rude. I will never return there denftily let people know my experience had there ...

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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Burger King contacts

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