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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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N
12:11 pm EDT

Burger King manager name adam in kenosha

The current manager name Adam at 6945 75th St, Kenosha, WI 53142 is the worse manager I've ever seeing in my life. Adam is very rude not only with clients but also his own team member. Please remove the manager by the name Adam from this location. Until them I will make sure my family, friends, neighbors and clients avoid purchasing food from the burger king on that lication.

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K
6:53 am EDT

Burger King service

I placed a simple order at the Burger King located at 195-10 Jamaica Ave Queens, NY. I asked the cashier for a cup of water. The cashier proceeded to hand me a small, open cup of HOT water with pieces of melted ice. I handed it back to her and said no thank you. 15 minutes after leaving I called the manager who refused to give me her name and after I told her what happened she defended the cashier and said I asked for water so I got water. Then hung up on me once I asked for her name. I called back and another employee said we are busy and hung up once again. It is disrespectful to hand someone hot water when you can just say we dont give free water.

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1:33 am EDT

Burger King misbehaving and abusing with customers

I have ordered chicken grilled wings and product has not performed well it's taste was too bad as I complaint to employee he just replied very rudely and also using amusing words I have told him to call the manager he just replied that I m the only manager do whatever u want eat this only or go from here the behavior was too bad so I m going to take the action towards ur company as I m a tourist I have came here for visit I m going to take action or u just take the action and refund my money as soon as possible and the name of team member is Rupinder. you have ot improve and check our emploees communcational skill

I look forward to your reply to my problem.

Lokesh kumar
[protected]

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E
10:50 pm EDT

Burger King customer service

@10:15p.m I went through the drive thru @the Burger King located on Twin City Hwy. In Port Arthur Texas. As I began to place my order I sd can I get a 2 for six and was completely cut off n the Burgerking worker sd NO you may not order that cause I'm out of meat and I sd I wanted the chicken and she said [censored] what else you want [censored]! NEVER ever had I had to complain or be disappointed. As I'm writing this I'm beyond upset its a Completely understatement to have gotten off to ask to speak to the manager and find out it was the manager. They've Completely lost my buisness.

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7:20 pm EDT
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Burger King service

I went to the bugarking at Walmart, in Hoover, Al, 35244
I was on lunch break around 2:44, stood in line for 15 mins, had customers in front getting mad too.
1 at register, 1 burger maker (the manager himself), 1 complain maker, who the guy at the register was looking after.
People started walking out and so did I, didn't have anything to eat cause I was out of time to get back to work .
Real bad service .

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7:09 pm EDT

Burger King associate and my food

My name is Mercedes Russel and on 10/05/18 at 7:35 pm I went to the Burger King store #17371. I ordered a bacon cheeseburger but I needed it plain, no cheese, just the bacon, meat, and the bread. The ones making the sandwich did not read the prompt as I'm watching them make the food. One of the associates puts everything on the burger including ketchup and them bacon on the ketchup side. He then realized he did not read the screen right and takes the bacon off and wipes the ketchup off with his gloves, then they proceeded to wrap the sandwiches up and give them to me. There was a manager that asked what he was doing and I'm not sure what he said. However, I explained to her what happened and they did make me New sandwiches. I was HIGHLY dissatisfied because he showed no remorse.

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5:21 pm EDT
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Burger King whopper jr. and onion rings

I went to burger king at approx. 4:00 to get a whopper jr. With cheese and med. Onion rings to go. There was 2 cars ahead of me so after I ordered the food it took approx. 8 minutes of waiting in line to get my food. After getting my food I drove home (approx. 10 minutes). When I got home my food was ice cold, no cheese on my sandwich and my onions rings looked like they were left over from lunch and kept under the heat lamp too long. They were all dried out. I had to throw it all away!

Do not go to the claremore ok burger king. I learned my lesson.

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2:26 pm EDT
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Burger King manager at newaygo, mi store #9028

Went Thur drive Thur order king meal 2 sandwiches, drink, fries for $3.79. Both sandwich were special order kid did get them right. He said pull up to first window for amount. I sat there for 7 minutes no one came so drove to second window...kid mumbled something and took my card. Brought my card back with recipt with no price or food order on it. I told home I wanted to see others recipt. He did bring it to me. I told him it was wrong because it was $8.14. He walked away an manager came back an asked what the problem was. I told her several time I said I was ordering th king meal, and he just rang it wrong. She explained it was his second day. That ok, but I want what I ordered. She said I can not do that. I ask and your a manager. She said yes. She said I can give you 2 small chicken sandwiches I said no I ordered the king meal for for $3.79not $8.14. I told her to void it out and rearing it up. I was a supervisor at Hardee's back as a teenager. She said I can not do that. I looked at her dumbfounded. I handed her my pop back and said just give me my money back. She said I can't I have only been here 2 months and they have not trained me to void anything yet. I said just give me my money and call a manager who can tell you how to do that she refused. At this point she still did not take pop back. I pushed pop back at her and told her I was going to call corporate, I did that on oct 1 2018 and am still waiting for a call back.. they have my money. I got nothing expect a very rude manger. I tell you I would fire her butt for sure.

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K
11:40 am EDT

Burger King veggie burger

I visited store #248 on trooper rd and west main st norristown pa Oct 5th 2018 at 12:07 PM. I ordered a veggie burger only ketchup. I recieved a veggie burger with ketchup mayo pickle onion lettuce and tomato! I didn't realize until I had already gotten back to work and couldn't return to have them fix it. My receipt clearly says only ketchup. This is unacceptable. For all they know I could have an allergy to all the things they put on here that I DIDNT want! I took pictures but your site wont let me upload them. My email: [protected]@LIVE.COM

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10:43 am EDT

Burger King the cashier was rude the food and coffee were cold

We went through drive through at 912 am on Friday October 5th 2018. We sat at the window for 5 mins before she even came to get our money she then handed us our coffee we asked for cream and sugar but got none the coffee was bitter and cold. 10 mins later we got our order which was 3 meals they were like warm at best all in all it was a taste of money.

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A
8:56 am EDT

Burger King breakfast burrito / service

I am very appalled this morning. I come to this horrible service burger king often because it is convent for me and my sons travel to work/school. I ordered a breakfast burrito jr and hahsbrown and the jr was so poorly and had NO SAUSAGE at all. I called about 7 times and finally got an answer just for her to tell me i can not get it replaced because they would charge me $2 for sausage and it wouldn't be a whole piece of sausage she would give me half.. FIRST IF IM PAYING $2 YOU WILL NOT JUST GIVE ME A HALF YOU WILL GIVE ME $2 WORTH. SECOND, how can this not be replaced, if the drive thru woman in the back at 8:15 on October 5th with Braids (black and blonde) did not give me a receipt?

highly upset my son did not want to eat and had to eat preschool breakfast. i would like an answer and something!
Autumn
autumn.[protected]@gmail.com

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4:23 pm EDT
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Burger King gwen schlesinger manager at prien lake rd lake charles louisiana

About a month ago I had a horrible experience at this location the and I filmed it and put it on social media within an hour it went viral
The girl in the video gwen schslinger stole money from me refuse to print me a receipt or count down her draw I was very polite about it at 1dt told her I would wait until she got a chance to count her draw down cause it was only 2 ppl in there with her understanding she was busy I proceeded to wait while she had a disgusting [censored] attitude because she made a mistake
Long story short I told her she didn't have to have an attitude because I was asking for my money
She got mad call me a fat [censored], so I told her she's lucky I hint beat her [censored]
She proceeds to threaten me by calling her bf joseph carlton to come and fight me all this is while she's on the clock mind you
When she threaten to call her boyfriend joseph carlton I went got my boyfriend
That when the video occurred I threw a drink at her this is the same video I posted on social media a month ago that day the laws were called me and my bf we're banned from bk and since then haven't been back
We'll yesterday 10-3-18 4pm gwen schshinger and her boyfriend joseph carlton accompanied by 2 other dudes we're on there way to bk on prein when they seen me walking across the st from the store which is right by my house next st over from bk he dropped her to work and circled the block and rolled up on me in her sliver gmc terrain in front of my house saying oh yeah gwen said that was u attempted to try and throw a drink at me and threatened to put there hands on me 3 men once they left I called the cops and reposted the video from the incident a month ago on fb we're not even friends but she stocks on page
Once I posted the video she comment on the clocked I might and laughing like it's funny because u aunt 3 men to attack a woman
I have video screen shoots of her says he had them come follow me
Ppl post video of horrible customer service everyday no one that does [censored] like this should be employed for this comnpay nor any other especially not in a management position i'm contacting the company before things get out of hand she deserves to be terminated

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2:47 pm EDT

Burger King e gift card use

I purchased a Burger King e-gift Card on line in September for $25. I've gone to 2 different Burger Kings 3 times. Each time when I placed my order I gave the Manager the printed e-gift Burger King printed paper that I printed from my home printer. They tried numerous times and each time refused me service saying that their machine isn't set up for that kind of transaction and I'd have to get in touch with you. SO, ... please refund me a $25 regular plastic gift card or a credit or even check. You got my money for the e-gift card, please produce a card that will work at the various Burger King shops. Thank you

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1:05 pm EDT

Burger King I am complaining about the service at burger king

About a month ago or less, I enter the drive-thru at Burger King on W Western Ave, South Bend, IN 46619. But b4 I enter the drive-thru I sat in the parking lot to retrieve my coupon for my family meal. As I continue to the window to order my family their meal I was told by the Burger King cashier that the coupon I was trying to use didn't start until later in the week. I was stung to hear such nonsense. Becuz my coupon didn't have a start date but it did have a expiration date. This is why I sat in the parking lot to look thru the coupons expiration dates, I always do. I left without my family a meal. Later I received a phone call from Burger King District Manager (Michelle) becuz of my complaint and she offered me to come back to that specific Burger King for a free meal. But mother nature step in and I got sick for a while. When I was able I called Burger King to retrieve my family free meal and was told by the STORE MANAGER they don't recall of this happening. My question is if this DIDN'T HAPPEN HOW DID I KNOW THE DISTRICT MANAGER NAME & WHY DIDN'T THE STORE MANAGER FIGURE THAT PART OUT...

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12:48 pm EDT

Burger King customer service

I came through the drive thru for a simple double cheeseburger and a Valu fri. I experienced rude service because their card reader was not working. They tried to insist it was my card which has had no issues at any other locations prior to or following the charge for $3.51 I was requested to pay in cash, which I did not have. I told her that she could enter the card in and she insisted that I pull ahead and leave my card in her possession out of my view. When she came out to return my card she again tried to argue with me after she processed my card, instead of apologizing for the inconvenience. I told her she was arguing with me and she said "she remembered me" I have NOT been to this Burger King before and was simply in the area for work! So not only was she rude and argumentative but then she had the audacity to lie to me! When I asked her for her name, she refused to give it to me and walked away. What a horrible reflection of your company!

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K
12:16 am EDT

Burger King food, service, training, questions ignored

on wed oct 3 /2018 i order 2 double bacon cheeseburgers, two whopper juniors and two whopper meals, while at the order speaker i enquired as to the total and to verify my order. I was told to pull up to the window, which i did. when i ot to the window i was asked for $22.35, I asked the girl times to confirm what I had ordered, and was ignored when I asked the th time she handed me a register reciept to look at in the dark i cannot read that. upon pulling away there were no straws in the bag the burgers were not bacon double cheese burgers, now here in regina it is below zero and I am not waiting to complain while food cools . absolutley horrendus training practices obviously have left this location with poorly trained staff .

and to not recieve what we order and to not read back or confirm an order should be considered fraudulent, and is under canadian law

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4:14 pm EDT
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Burger King unsanitary

On 10/3/2018 at approximately 330pm, I place an order at the drive-thru located at 11020 S Kedzie (Burger King 1338). I had specific order details in that my kids prefer their food plain. I ordered 5 items. Two of the items ordered were from the 2 for $6 menu. I ordered a PLAIN crispy chicken sandwich and a PLAIN fish sandwich. Upon receiving my order, I pulled into a parking spot & checked my bag to find the chicken sandwich & the fish sandwich covered in lettuce & mayonnaise. I exited my vehicle & entered the establishment. I told them of the error but knowing that it would take long to get another chicken sandwich, I opted to just exchange the fish sandwich for a PLAIN one. They took the wrong fish sandwich and gave me a plain one. Now mind you, the fish sandwich I had returned was touched by my daughter & by me before returning it to BK. The girl who created my new sandwich, returned to the front of the restaurant with the wrong sandwich and offered it for free to a customer standing in line awaiting his order. It is unsanitary to give food to another customer that has left the restaurant & returned into the restaurant after being manipulated or touched by another customer.

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2:03 pm EDT

Burger King wrong order from drive thru

Store 5434 order # 267209 employee336753 sarah... On 10/3/2018 1:33:34 pm, my order # was 409.. Ordered crispy chicken dinner... Is chicken sandwich, fries & drink...$6.89... Left drive thru, found out order not correct when I return to work, was a cheeseburger on bread... Completely wrong order... I called and talked to manager long, she admitted wrong order given to me and return it to her store, I had gone back to work 7 mile on my break time, I was unable to return it. I would like a voucher sent to me to cover my cost of $6.89. No reimbursement for aggravation and travel expense. I may add the employee who handle my order very unpleasant and acted I was bothering her when I got my wrong first order, the manager was cordial, tho I did not get offer of my return funds! Russ brokaw 3455 purdue st. Cuyahoga falls ohio [protected] I do have a receipt if needed, tho this would be another expense in mailing... Thank you

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1:50 am EDT
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Burger King about replacement of miranda instead of coke

I and my friend had ordered a meal of 179 which included coke and I asked the employee working here (miss HEMA) from Mantri mall location to change Miranda instead of coke as I dislike it. She just rudely told that they don't have anything as replacement for coke. I am so unhappy about this and when compared to other McDonalds they also provide replacement for coke and so on... Please examine the issue asap

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11:01 pm EDT

Burger King service

My husband was told he couldn't use more than one coupon at the drive thru today. He had his appetite set on their rodeo burgers and we were starving so he said forget y'all and pulled away from the order speaker. The worker shouted "[censored] you too!" this is very unprofessional and no matter if there was only one worker at this time, does not constitute her behavior especially while on the clock.

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Chris1977
, US
Oct 04, 2018 1:10 am EDT

I love that Cee Lo Green song.

Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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