Burger King
reviews and complaints

Im writing about the Burger King located in Aberdeen, NC. I really like Burger King but I try to avoid this location at all costs. Of course it is my local location. Everytime I order from this restaurant the food is not fresh and the order is never ever correct. We just orders a spicy chicken sandwich. A chicken sandwich with cheese, bacon and no mayo and a whopper. The spicy chicken was regular chicken. The chicken with bacon and cheese and no mayo had no bacon and cheese and had mayo and the whopper had been sitting around for who knows how long. 3 large onion rings were also old. And this was at 3 in the afternoon. This is very typical of this restaurant. I have no interest in going back here. Now that McDonalds has a fresh quarter pounder this will be my lunch of choice from now on. My wife never agrees to go to burger king with my because it is always lousy and I talked her into it today and once again. Lousy. This location doesnt have any business as it is. You would think they would try to keep the customers they have.
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I ordered breakfast from the drive thru this morning and while driving to work my wife took a bite of one of the tater tots/hash brown pieces and she saw a small bug on it. Luckily she did not bite into it. She almost vomited and we both immediately stopped eating. We both felt nauseous. This was such a horrible experience that I will never give my business to Burger King again!

I came into the store to order as I was walking up to the counter I seen and heard the female manager screaming and cussing at the male manager I am very outraged that this company has management treating fellows crew members the way she treated the male manager I am very disgusted he was treated the way he was he asked her to not disrespect him the way she did and she continued to dog him and disrespect him he approached me at the counter and apologized to me for the the way she acted in front of me he was very polite unlike her this company really needs to look hard into this female manager disciplinary action should be taken against her after observing this I will not return to this store again I will take my business to a different burger King

Suppose to be open @6am. Sat in drive thru for 5 min and no one a answered, no one at the window, door still locked at 6:20. 3 other customers came and went. It's like this every morning. Only started recently, under new management. I used to be a regular, not anymore. I'm tired of not get breakfast.
Location is 137th St. and Metcalf ave. Overland Park, Kansas.

I have visited the Burger King on Knapp st and gerritsen ave where I have been denied food and told it was closed when I walk in and the employee that works the overnight has literally just served officers of the law and a security guard and told me he was closed, this has happened mulitple times and I am very highly upset to where I was thinking about taking legal action against the company this is descrimination and I'm really annoyed and upset with how the employees treat me. The address is 2228 Gerritsen Ave.

We went through the drive thru at burger king in ashland wi and ordered 2 bacon king sandwiches only. At the window they made us wait 4mins even tho we were only ones in drive thru and only 2 customers inside. Then we finally got our sandwiches they did not give us our receipt when paid for our burgers. Naturally we made sure there was 2 sandwiches in bag then pulled out. Driving down road I opened my sandwich and our bacon king burgers only had 2 half slices of bacon on each burger. I thought the reason they were called bacon king was to have 8 slices of bacon on them. So we went back to burger king to complain then worst customer service ever! They didn't care for anything that we had to say because we didn't have our receipt. We were just there like 5mins ago. That was the worst experience we have had at any drive thru fast food place. We will not ever be going back plus will be telling our friends and family also not to go there.

I order the 3.79 deal with the 2 cheeseburgers, fries, and a drink. I asked for no mustard or pickles. They put it on the burgers. I went back inside and asked if they would make new ones because they messed it up. The cook that was working said I didn't ask for no mustard or pickles. He then keept making disrespectful remarks. Taking his time. I had to tell him multiple times what I didn't want on the burgers. I told him he needed to hurry up because I had kids in the car. I had been waiting a good 5 to 10 minutes on him fixing my burgers. Then he said I don't care about you and being disrespectful to me.

My husband and I have stopped going to our local Burger King due to dirty eating conditions; dirty tables, dirty floor, dirty drink area, etc. Why is this allowed when all the staff is either standing around talking or doing nothing when business is slow? Every time we went in we had to ask someone to clean off a table or booth so that we could sit and eat . This should not be, especially when it is a slow time and someone should be out cleaning up things! We have noticed this is in various BK's...is this their format? We have only been in ONE BK that is above standards (it is always clean, always! and the staff is always friendly and cheerful, and that is the one in the Galleria area in Johnstown, Pa.) Otherwise, all the rest have been dirty and staff is unpleasant and decor is dull and boring...maybe they don't really want to work there? I really think BK needs to check their restaurants and do spot unannounced visits to see how things are really being handled! So far the two dirtiest BK's are the one on Scalp Ave., Johnstown, PA and the one on 300 W. Plank Rd. Altoona, Pa.

Hello my name is Ravin Lancaster, on 5/15/2018 at 9:30pm I went in store to order $3.79 king's deal meal. After waiting 7 minutes i question the bagger to ask when will my food will be ready and she continued to say it was coming. After I seen other customers after get their meal i decided to ask for a manager. The manage act if nothing was wrong. He said I'm sorry what do you want me to do i ask what can you do because Ive been waiting her for over 10 minutes. He finally made me a shake which i had request but as i was almost out the door proceeded to talk about where i work which is Walmart and say hey I wait there in line which is 30 minute i was i very shock because i work in customers and that not how you treat your customers. I ordered at 9:30 I didn't leave until 10 o'clock at that location had some one waiting for me in the car this was a very unpleasant visit. My phone number is [protected] I would like a refund of coupons would be okay because i love eating here.

I have stopped at the BK (2800 Hylan Blvd) approximately 6 times in the last year or so on my way home from work. I usually want some French fries and a milk shake. Every single time I was told that their milkshake machine was broken or out of order or they didn't have one. I can only assume at this point that they don't plan on getting it fixed. Just wanted to report it as I have now been going to McDonalds instead and you have lost a customer because of this store.

I went to Burger King on 5/11/2018 and bought two whoppers for $6 (which is an amazing deal). I simply said may I have the 2 for $6 whoppers with extra pickles, simple enough right? Wrong. I waited until I got home which is no more than 2 minutes away to eat them. For beginners, the food was cold. Okay I understand if you don't eat it right then and there it has the potential to get cold so ill take the blame for that. However, when I opened the burgers I was in shock as not only were there not extra pickles but there was hardly anything on my burgers. Sure, go back to the location and complain right? wrong, I handed the woman at the window who didn't care to say a word to me but the total... $6 and $.53 cents and she says, "ten cents." Not please, not a thank you after I said have a great day, nothing. So I figured id write to you in hopes that this matter can be solved.

Thank you.

I have images on my phone and will gladly send them via email as I don't not have my phone handy at the moment.

I received a burnt sourdough breakfast sandwich completely ruining my sandwich and I had also been asked to pull up to a window that was frosted and after I received my food I had to back up to the first window to ask for ketchup. Not a good experience at all and when I went to fill out the survey on BKs site I was told they werent accepting feedback.

My fiancé and I went to the Burger King located on samoset st in Plymouth, Ma. As soon as we got to the counter the cashier decided to go on break. Another was roaming around the store careless to knowledge us there. Explicit music was playing which we found unprofessional. The drink machine was sticky and covered in syrup. Trash was everywhere. The place was filthy and it looked like it wasn't cleaned in weeks. To add to the unpleasant experience my fiancé's chicken sandwich was raw. This has been a consistent issue with this location. We have never had a good experience with this location. Something needs to change IMMEDIATELY or it must be shut down. This is a serious health issue and it must be addressed.

The BK near my house (14504 Memorial Dr, Houston, TX 77079) has had repeated and consistent problems with customer service AND food quality for years. I'm so tired of having to drive to BK locations further away just to avoid this one! No one seems to take my complaints seriously. If you don't believe me, send secret shoppers and see for yourself. I've even witnessed other customers besides myself being mistreated, and when I buy food for friends or family the orders are often wrong, food cold, and the fries... the fries are ALWAYS old. They even refried stale fries once when I complained! It's ridiculous. Please do something about this location!

I called to complain about a Burger King in another location and I got a woman on the phone with a strong Indian accent that for the life of me could not understand. I struggled to understand half the things she was saying. I got so frustrated to the point where I asked to be transferred to someone else. She argued with me on the phone for a good 6 minutes about why she was refusing to transfer me to someone else despite the fact I explained to her I cant understand what she was saying. It then got to the point where I demanded to speak to a super visor. She then sarcastically asked me why I needed to be transferred to a super visor. I told her I had called about another burger king location but now I'm complaining about how rude you're being to me. She then continued to be insanely rude and sarcastic towards me saying "so you called to complain about me?" she then put me on hold and then picked up the phone again just to hang up on me. Now that's what I call quality costumer service.

I came in at 2:19 pm on Saturday, May 12 and ordered the 2 for $6 (Whopper and Crispy Chicken). After waiting 20 minutes, I saw customers who came in after me received their orders. Asked the manager and she told me it takes 6 minutes for the Crispy Chicken and would have to wait and that new employees had to learn. I already waited 20 minutes. Received my meal in about 1/2 hr. Went home and opened the crispy chicken sandwich. It had the diameter of a quarter and so tiny. The cook in training did not give me a crispy chicken. Looked overcooked; gave to my dog. Then I opened the Whopper, my favorite burger in the world. When I took a bite, did not taste like a Whopper. Looked at the meat and it was old, burnt and cold. They only had one cook in training and one server with 1/ 2" nails. I work in health profession and food servers cannot have long nails due to OSHA regulations. In addition, she wore no gloves. At the end, I had to ask the manager for my receipt. No apologies. # on bottom of receipt is T-00L, I = 5, C=9538. I want a refund and will never again purchase your food if this is the kind of people you hire.

On 5/13/2018 around 10:40 p.m., my family and I stopped for a quick meal at Burger King located at 108 Deer Way, Madison, MS 39110. Our order was a 10pc original nugget, two bacon cheeseburgers, two chicken jr., two small fries, an apple pie and two cokes. We were told it would be 3 minutes for our nuggets and we were asked to pull down. It wasn't three minutes before they brought our order out and we proceeded to leave. Not even 5 minutes after leaving my husband attempted to eat his chicken sandwich. The chicken was cold and the bottom bun was hard as a rock. I asked my husband to check mine and it was the same condition. He then proceeded to check his bacon cheeseburger and they both were cold and hard also. This is unacceptable. This restaurant is fairly new and my family and I ate there pretty often due to it being close to home and usually "fresh" food. I paid for fresh food and even was willing to wait but what I was given was food that has sat under a heating light for God knows how long.

May 13, 2018
Approximately 12 pm - 12:30 pm
Burger King located at 332 S Bickett Boulevard, Louisburg, NC 27549
I went to Burger King with my mother for lunch today and one man was doing all of the work. There were four employees sitting in booths and two talking in the back. A lady took our order and then walked to the back. One employee (I believe his name was Rasha) cooked the food, ran the register, and was running the drive-thru as well. He was an exceptional, outstanding employee and deserves praise! However, no one else was doing anything. They sat there while he did all of the work. They were laughing, talking, and on their phones, and not once did I see him complain or stop working. I think it is extremely unjust for one man to do all of the work and everyone get paid for the job. Everyone should not be on "break" at the same time. This chain of Burger King will not last long if the employees are not willing to work. My mother and I both told Rasha what an outstanding employee he was. I don't want compensation of any kind. I just wanted to let someone know that one man was running an entire restaurant! I did not take any photos, but I'm sure someone could replay the cameras and watch this one man run everything. Thank you for your time.

I go to Burger King once in a great while for the sausage croissant breakfast sandwich. It was the best I have had anywhere. Always hot inside with melted cheese and a great toasted crispy outside. 6 months ago, I stopped at the lemont illinos Burger King to guy one on the way out of town. What I received was a croissant that was cold, luke warm almost cold sausage and cold cheese. Disgusting, so I threw it out. Yesterday I was bragging to my girlfriend about how great the Burger King breakfast sandwich was, so we stopped at the newly renovated on in Lockport IL to get the sausage and Bacon croissant. Same as the lemont store. Croissant wasn't even warm with a piece of cold cheese on top. I decided to make a complaint this time.

We're the way these sandwiches are make changed to not toast or heat them up? Or is it just laziness on the employees part. If they are changed to be this new way, I just won't buy them again.

Thank you
Kevin OConnell

I went to you East Peoria IL location yesterday to grab a quick lunch. I placed my order for a single sandwich and pulled around not receiving my total. When I was told my total it was the total of the combo. I clarified I only needed the sandwich and not the combo. The window attendant informed me the total she told me was for the sandwich alone. When I informed her of the price on the drive up menu I was informed, with a snippy attitude, that I was wrong and that I don't know what I was talking about and to pay or pull out of the drive thru. I'm not making a big deal out of a few extra dollars I still had the money but the attitude that was presented I was not a fan of. Had there been anything close to work I would have gone else where. Once I paid and went back to the menu I saw that I was in fact correct then left. I gave you two stars because I love your food but that girl ruined my experience. Thank you