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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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M
6:12 pm EDT

Burger King burger king staff morgan city louisiana. 70380

I was just yelled at by 3 black employees through the drive through window because they could not understand the coupon code. I told them I did but the speaker must not be working. When I tried to hand them my money they turned their backs and we're all laughing at me and making woo woo noises. I finally just PUT my money on the ledge of the he drive through window. My friend was in the car and saw and heard the whole thing. They got even worse with the he woo. Wooo noises and laughing like goons. Worst bk experience ever, and I travel a lot. I am white and they were all black. Will never return to the Morgan City Louisiana bk EVER!

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N
3:34 pm EDT

Burger King burger king

Went to the burger king in Southfield Michigan between 9 and 10 mile. I waited several minutes being 2nd in line to order. At least 4 cars behind me left. Finally I ordered a whopper and small chocolate shake. Laughing and rudely saying "yay we ain't got any shakes right now. " unbelievable! I said I waited all this time and you don't have what I want. Maybe you should put a sign on your speaker. This is ridiculous. I pulled away. As I drove by she stuck herself out the window and flipped me off! NEVER EVER have I been so disrespected! I want to speak to someone immediately. Tried calling the store to speak to a manager and of course no one answered. I will go to the news or who ever will listen if I don't get a call back. VERY UPSET!

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JKWilliams
JKWilliams
, US
May 11, 2018 11:19 pm EDT

Let me guess...arrogant coloreds who can't even run a BK. Was I right?

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J
3:26 pm EDT

Burger King manager was very rude and disrespectful

A girl took my order when I got to the window the manager Casey and the girl was at the window I ask could I add something on she told me go back around there was no need to go back around if there wasn't any cars behind me i ask can i delete my order she got mad threw my change at me and slammed the window in my face. I would never go back to this restaurant again!

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A
9:37 am EDT

Burger King food

I went to burger king this morning for what I thought would be a good breakfast. All I wanted was a bacon and cheese biscuit to satisfy my pregnancy craving. I ordered my meal and took it home to enjoy but the biscuit was squashed and crumbled to the touch. It was a HUGE disappointment. I tried eating it still but got tired of picking up pieces of the sandwich so ultimately I threw the rest out. This isn't the first time this happened which sucks because I love burger king lunch. I just hope the quality if your breakfast gets better, I'll just have to stick to McDonald's for now.

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7:51 am EDT
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Burger King manager mistreat and cursing the coworkers

I Drive w/ my wife at the Burguer King Located at NW 79 ave and 36 st today may 10, 2018 at 8 14 am I order by the drive trut, but went I get to the window I discovery that the manager by the name in his name tag Orlando V. is cursing and mistreat the coworkers by works in spanish like (puta, no joda etc.) that means bich, [censored] off etc.
sorry to be so expecific.
he said it in from of me and my wife, them wen I talk to him and I say it, that not the way to treat people, he said that he treat his employies the way he want, and his decition was not give me the service. and he close the window in me face.

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E
2:07 pm EDT

Burger King overcharged at bk at exxon station in ramsey, nj on 5/1/18

Hi there,

I want to start on a positive. I love you guys! As a vegetarian, I appreciate the veggie burger option and get the value meal a few times a month, sometimes more.

I either get the standard/regular meal and sometimes opt to "go medium." The price in NJ is either $6.60 (with tax) or around $7.68 (with tax) when I go medium.

The other day I was excited to find a BK at a gas station in Ramsey, NJ. I asked for the standard veggie burger meal (no upgrade) and paid at the Exxon desk. I remember thinking $8.20 sounded like a lot but thought maybe there was a convenience fee.

Normally I ask, but I was running late and went on my way. Later I looked at the receipt and saw that I was charged a la carte for the veggie burger and medium coke/fries.

The food was excellent, but I was disappointed to be overcharged $1.40.

A refund or coupon would be great.

Thanks so much!

Your fan,
Elizabeth

ps I visited the BK on 5/1 - though charge shows on my MasterCard on 5/7

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J
9:49 pm EDT

Burger King food was all uneatable cold and friend more than one time

Every time I go to the burger king in Edgewater Florida store store number 9633 They sell me not only cold food but in most cases double dipped fries and chicken nuggets.Needless to say everything that i was counting on for dinner tonight for my family had to thorn away for it was all uneatable. this is like the 4th time this happened to me there .Will never go there again. Just thought you should know what is going on there .If this was my franchise i would send a spotter in there to find out for yourselves what is going on there.

Thank you in advance

John J Dunne

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L
9:41 pm EDT
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Burger King bad customer service and dirty facility

I went a few weeks ago..and ive always noticed that there nuggets are old and barely warm. the manger saw me n didnt take my order until i said hello is someone gonna take my order. I noticed the place dirty..food on floor n garbage on tables. To my disgust i saw a baby roach crawl up from under the table to the the top of table where food was. I havent gone to that location anymore. Young employees with attitude even the manger. She was an older short heavy set woman w light hair. I noticed her making faces when my order was wrong n had to fix it. The employees were smurking while she said to fix my order. I also heard feom other ppl that they have gone to that location n its very dirty n i concur. Disappointed w employees n manager. The location is in san benito tx. They should get a random check to see how the manger runs things..very dirty u will find. Ppl can get sick with roaches crawling on tables where ppl eat. Plz look into it. Thank u for your time.

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E
7:01 pm EDT

Burger King service speed

On Tuesday may 8 2018 around 4:30pm I went to the burgerking store number 4451 located 4139 w blue heroin Blvd Rivera beach florida 33407i ordered my food and they told me to pull over and wait mind you this isn't first time this happened I work at warehouse near the restaurant every time I go there I have yo wait for my food more then 10 min today I waited 20 mins and no food there was 4 others cars after me waiting and they all got there food I I start work at 5pm I couldn't wait after 4:50pm so I left it's not fair that the service is so horrible and its every day I go to this burgerking because I it's one of the only nearest restaurants near my job and I only have 30 mins for lunch I always take lunch around 10:00pm and even then does this location is very incompetent to have good ready in an orderly fashion very disgusted by this location overall service every day today drew the line I was almost late if I didn't leave on time I didn't get my money back it's not about the money the principal
it's not right every customer goes through this

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5:07 pm EDT
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Burger King access

No disabled entrance ;
i just after almost 20 years of being allowed to use drive through window to order, was refused by window person, the when i tried to get into store i fell off curb at main entrance ., almost fell over to ground as i was i hurt my right arm and shoulder and maybe messed up under side of scooter, .
Now i must say i lost control of my mouth and swore at person who refused me . I was scared about falling of curb and getting hurt more seriously,
i have complained many many time to staff in side when i was abel to get into store, they have stated that corporation dint response to earlier request .
Today i am writing letter to all disable authority or agency that help or make big issue about this sort of indecent .
I ask that you allow me re enter this store as i have been told to leave not to enter .After my foul mouth, i do want to apologize for that, and that you also (((( fix the door way one parking space and some concrete to make a ramp to doors ))))

store location is 122 division
portland oregon 97236

thank you

[removed]

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Update by digger97236
May 13, 2018 9:54 pm EDT

Re comment
I realize I am bared for my language,, agian I said I know my language was lousy,, and I apologize for that, it was not acceptable in any manner.
My complaint was not that I got barred.
My complaint is and always is (no disabled access, doors are built in manner that will not alow for scooter or some wheelchairs to gain safe access,)
Now to answer a few comments posted.
Disabled parking,, there is a disabled parking spot at far end of building. And if I had a cell phone that may have worked. But I did not,, sonic will not work as there is none here in portland or.
And fat or not that is no concern to you or anyone else that is just a rude comment.
Paret I agree with you totally being disabled has nothing to do with my mouth. That was and is wrong in any situation,
And just for the sake of argument was not complain ing about getting barred, I was complaining about the — entrance to bk only.
Thank you

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J
J
Jenster
, US
May 08, 2018 6:47 pm EDT
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There's always the disabled parking lot. Why didn't you think of having the employees deliver the food to you if you have a mobile problem?

Sonics does it and the food is a lot better. Your also responsible for your own safety so, why did you get off the scooter knowing good and well that you can't even stand or walk properly?

If your fat, then yes, the weight will crush your arms. Your busting up your arm and falling all over the place like a duck. Just waddle to the entrance next time and don't forget your duck suit.

D
Author of the review
D
digger97236
, US
May 13, 2018 10:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Jenster

PLEASE DON'T HASSLE ME,

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D
8:09 am EDT
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Burger King coupon policy

Your policy on coupon redemption sucks.

I was in my local New Lenox, IL Burger King last Saturday. I attempted to use 5 coupons for a large family order because my 3 grandsons had come over to the house to do some work for us. Your manager said that the policy was one-customer/one-coupon. I offered to separate the orders. I offered to leave and return 4 times. He wouldn't have it.

So I returned home and returned with my grandsons in tow. I gave each of them a coupon and some money. You were forced to process 4 separate orders each having one-coupon/one-customer.

The sales process was backed up. Several people had to wait in line and several orders were confused. This is the result of your stupid policy.

When my grandsons return and we need to feed them Burger King will not be an option. We'll buy at the McDonald's right next door.

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C
6:34 am EDT

Burger King store sparta nc main street

i complained many times over the last 6 mths. the speaker box at the drive thru was never installed after reno. there is no way to check one's order, to see prices or to have money ready. i was called after last complaint ca march 2018 and told it would be fixed. it was not. pls have some call me and tell me when it will be done. what does it take to get this fixed after so many months?
thanks

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J
9:26 pm EDT

Burger King customer service is terrible.

I pulled up to the burger king drive thru and got the worse experience I ever got at a drive thru. I was rushed to make my order which made me not want anything from bk. Then I get to the window and i'm told, "you suppose to know what you want before you pull up to the drive thru." wtf?!?! How is that the response you give a person that is buying your product?

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2:08 pm EDT
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Burger King short staff???

We were in Burger King #6552. The service was SO slow, we had to wait 7 minutes for whopper and fries. there was only 1 other person in there eating when we arrived. We have to have fries with no salt due to heart condition and i watched them dump and salt 2 baskets of fries before they made one for us and an employee had to bring their kid to work with them! The little girl was in a booth with a blanket and stuff, I asked an employee in the dining room what was going on she said the little girls dad had to work and she is sick so he had to bring her with him! That little girl was sick and maybe 5 yrs old! Not a place to be when you are sick! Under staff or not you do not make a employee come to work with a sick child!

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1:41 pm EDT
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Burger King flies

I went to the Burger King in Dobson, NC today (5.7.18) for lunch. As I went to get my drink I had to get the girl running the register to get me some ice because the ice machine was out of ice and also the soda machine was nasty. As I got my drink and went to get my lid there was a lot of flies on the counter and several flying around. Then I proceeded to the bathroom and there were a lot of flies in there also. It will only get worse with the hot weather coming. I work at a poultry processing plant in the Food Safety Department and know that all them flies are unacceptable in a food serving place. They need to call pest control to get this under control now before it gets worse.

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12:25 pm EDT
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Burger King nothing about this order was correct

At Burger King store #12483 on sun may 6th 2018 @11:26 am I went to the drive thru window, ordered a jr whooper w/cheese, a small fry and a zesty sauce.
What I got was a J.R. whooper. I told the girl that I also ordered fries and zesty sauce. So she charged me for fries and gave them to me with the zesty sauce. I gave her $2.00 for the fries and she forgot to give change, only 5 cents but at this point I don't care, I want my change.
I got the order home and the burger was missing the cheese. Like I said, nothing about this order was correct . I would have taken the survey but the ink on the receipt was so bad I could not read the survey code. It's a good thing that no other drive thru has zesty sauce, that's the only thing that got me to return to this restaurant to begin with. I won't be back!

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R
10:57 am EDT

Burger King management

Manager "Robert" at the toledo ohio store on sylvania ave should be fired!..he regularly makes comments on how he would never date a black girl, even though he is of "mixed" race himself because in his words they are "ignorant" he makes fun of black female empoyees and the ethnicity of thier hair, and he has made sexual comments to female employees. female empoyees have stated Robert said of one associate "she dresses "white" but wears her hair like she's black", another associate says he is extremely rude and unprofessional to this same associate, so much so she has had to intervene!.. if this man continues i will personally take legal action against this establishment, no one should be subjected to this type of behavior especially someone in management

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B
7:36 am EDT

Burger King phone #’s

How is it not 1 phone number for any of your locations, 15 is what I'm refurring to, don't have phone #'s that WORK?! Are you kidding me? Smh waste of my $$ from now on, next please! I called 15 damn phone numbers and not one not one single one actually works! What is wrong with this brand, not really a chain if your chain can't afford a phone bill!

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Update by BK lost our $$$
May 06, 2018 7:37 am EDT

Your chain has become a broke ex logical business that has expired completely if you cannot afford to have one phone out of 15 different locations I’ve called on.

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C
7:16 pm EDT

Burger King bad service

Nyshia Goldsmith Burger King In Eastover Shopping Center Had Really Bad Customer Service. I Wanted A Soda Which I Just Purchase Before I Left The Before The Closed The Inside. I Went Through Drive Thru. She Said They Were Out And She Didnt Feel Like Going To The Lobby To Get The Drink Which They Had More Of In That Machine. I Also Told Her To Write Her Name On The Reciept, Which She Refused To Do That As Well. Even Talking Smart On The Mic. She Was Very Rude. That's Not How You Treat Customers

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11:39 am EDT
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Burger King unethical behavior

The last 4 times I visited BK #4431 in Hoover, AL they could not give me a receipt, due to receipt printer broken, so I could not take advantage of the survey.

And on 2 of those visits, mistakes were made to other customers sandwiches so they had to remake them and "throw the others away".

A new fries container fell on the floor. The worker just picked it up and filled it with fries to serve a customer. I screamed at her and told manager, so they threw it away.

Loud group of workers not neat at all., shirts partially out of pants, and pants down, etc...

Imagine what it looks like when they pull up their pants and interact with customers.

Please do something about this, training and other actions. It used to be a pleasant experience to visit that place a couple of years ago.

P. D.
2109 Kelly Ln
Hoover, AL 35216

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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