Burger King
reviews and complaints

April 25, 8:07am at 1520 N. Cooper Street, Arlington, TX 76011
For the very first time at BK, this location would not honor senior coffee to us. We both are over 65+.
The 3 large pancakes are smaller than before. We had your pancakes just few days ago at 1670 Eastchase Prky, Fort Worth, TX 76120. To compare, the next day on 26th, we went back to Eastchase Prky and ordered your 89 cents large pancakes and realized your new window poster pancakes promotion has been different. Your pancakes have shrunk to a smaller size now and also not as fluffy. If this is the way BK wants to cut food cost, you'll lose your business soon, very soon.
my email terry [protected]@yahoo.com

We came at 830 it's now 9:00 the lady taking order was rude as all hell they didn't know what we ordered and once we got to the window nothing was ready and the employees were hollering at each other...After pulling up and waiting 10 min extra on top of the 15 we are still sitting here very unprofessional and discussing...Burger King here has never been this bad

I have a total of 3 complaints on 3 different visits. I used to work at this particular BK so I was trying to give the benefit of the doubt because when certain managers are there the service is better. On the day of the first complaint which was a month ago My fiancé and I ordered 2 Oreo shakes and a 10 piece nuggets he received the nuggets which were fine. I am not sure of the oreo was out but they tried to give 2 chocolate shakes instead. When brought to their attention employee working the board yelled told him he had to pay extra. So he showed the receipt showing the order they gave him 1 oreo by that time he was frustrated he had already eaten his nuggets at the counter for this was a to go order we just left without any compensation or even a sorry. The second complaint ordered 10 piece nuggets and 2 bacon cheeseburger burgers were fine the nuggets were cold and as hard as rock. The third complaint which was on this morning 4/25/2017 cold sausage egg and cheese croissan'wich both of them. French toast sticks were good.

I purchased a double whopper, just the sandwich, and the price on the menu said 5.29. I was told my total was 9.28. I added a soda. The manager says, "but you added cheese." So I said, "so cheese doesn't account for another 4.00 dollars. I told him the menu said 5.29 for the sandwich. He replied, well that's not what my computer says. I explained that he was overcharging me, and he said again, but you wanted cheese. Again, cheese is not 4 dollars. So he argued, "I just do what the computer tells me to do." So if the computer told him to jump off a bridge, would he do it? Don't your employees get trained? I'm sorry, but if I'm being overcharged, than it means everyone is being overcharged.

Sincerely and Respectfully,
Devon Chase
[protected]@aol.com

My husband and I purchased 2 Crispy Chicken Sandwiches on Thursday April 20, 2017. We spent $8.78 for these 2 sandwiches. We had an appt and thought we would get something quick to have for dinner. When we got home to eat the sandwich we could not bite off the chicken. Not sure if it was a gristle or if it was over cooked. It was too tough to even chew thru. We returned the sandwiches to the store later that evening. Told the waiter that we did not want the sandwiches replaced at this time. Ask for a credit slip or gift card. She told me they don't do that but if i write my name down they will replace it at another time. We are concerned this will not stand up and we do not want another crispy chicken sandwich that gristle in the meat turn our stomachs. Not sure what to do for refund.

Hello, whilst recently visiting your Boston airport store on 18th April 2017, the lack of card payment was very inconvenient. Having to use the ATM 'down the hall' meant we incurred additional charges. No reason or apology was given for lack of card facilities.
Bizarrely, upon submission of this complaint, I was advised by the website that my complaint was too short and needed to be 350 words long. Clearly, the website designers feel that the staff reading these complaints have plenty of time on their hands!
Kind regards,
J.A.Tallon

Latedra was my cashier sort of: I entered the buger king @ 1800 stirling road dania florida [protected]), I stood at the counter a good 4 or 5 mins. I asked if anyone was taking orders. The cook told the cashier latedra I was at the front counter, she said (so what) I could hear her comments. This is so unprofessional, I don't think I would go in there again. Lazy lazy, if you don't want to work, don't... But not a enjoyable for me at all... I don't stand for attitude. I can eat anywhere, doesn't have to be buger king... And i'll share my expericance with all my friends on social media.

Lost customer

I was at burger king today for lunch with a friend 4/12/2017 and as i was getting my drink filled to go sit down the day manager and off the clock employess were talking very loudly the mgr was behind the counter and the 2 ladies were in the dining room discussing how bad the dinner rush was gonna be and how the mngr was gonna suffer and thats when he says it very loudly that they dont need to be surprised the next morning to see he has committed suicide and blood every where well the other girl says well they will clean it up. And so on well my issue is my son died a year ago by suicied. And i was walking in the middle of this loud conversation of how this guy was gonna commit it jokingly? I almost threw my food away and walked out i mean really they need to show some respect of what they say.they dont know what their customers are going through And i surely didnt want to hear him discuss how he was gonna die even if he was joking that really and truly upset me today and i dont appreciate how they talked across the dining area to each other i mean really?.there couldve been other people in there who also is dealing with suicide loss and i assure you its no joking matter..itsbwhat we call a trigger..it triggers the hell we are going through.so please tellbthem to show some respect and manners its a resturant not a country bar that people meet at.good grief..

The burger king located on chambers and havana in aurora, co.
Every weekend I stop at this burger king and get breakfast for my dad who suffers from dementia. For the past two weekends, the lady behind the counter states that it's cash only because their registers aren't working. I've had to leave and go to the atm three blocks away to get money. I go inside and have to wait 10 minutes because no one is behind the counter. Turns out that only 2 employees work the morning shift. One cook and one that covers the counter and drive-thru. This is ridiculous.

My grandson and I go back and forth between Bangor Maine and Windham, Maine often. We stopped on April 3rd, 2017 in Gardener to get lunch at Burger King. (giant rest area with shops) We had a whopper, fries and a sprite. The soda was not drinkable at all... Threw it away. The whoppers were the worst ones I have ever experienced in my life. We tried to eat some of it as we were hungry but it was so bad that we took out the pickle, lettuce and tomato and ate those... Threw the burgers in the garbage...Will never stop and eat there again.

Store ID 4WVBKG40 - The Burger King at the Morton, W. Virginia Travel Plaza on I-64 is a bustling rest stop for thousands of travelers each & every day. At noon on a Saturday, during the height of Spring Break travel, BK should have its game face on & its best lineup in place. Instead, there were 3 visible employees working to meet the needs of 20+ patrons standing in line. Luckily, I was near the front of line, or I would've chosen to spend my money elsewhere.

The 2 employees working the register & filling bags were arguing about who should be handing out cups to customers. The one employee in the "kitchen" was doing his best to keep up, but it was a futile battle.

Needless to say, I didn't receive a cup for my soda, my burger was luke warm, at best, and I found there were no fries in my bag when I got out to my car. However, I was NOT going back in there to watch the comedy of errors.

McDonalds & Burger King know how to handle massive quantities of people on a daily basis...it's what built their fast food empires! Shame on the management of this particular location for their lack of preparation, foresight, and know-how.

To whom it may concern,
Why is it everytime I go to Burger King it's always something wrong with the food then u gotta wait 45 mins to get the food & when u do the ### is always wrong well tonight done it the new chicken sandwich was raw u couldn't even the the sandwich in half cause it was not cook like wtf is wrong chicken can kill people & the thing that pisses me off is that it was for my child.

I'm submitting this complaint regarding Burger King in Orlando Fl. Store number 8060.. The customer service is horrendous! I and my family enjoy the food that Burger King provides. This particular store is in the heart of downtown Orlando and I know for a fact that their are potential customers who would love the fact that this location is close to their jobs. However, these individuals that are considered to be employees are very disrespectful, no professionalism whatsoever. I went to purchase JUST a Hershey pie from this particular restaurant and it took over 10 minutes for the me to receive a pie that was just in the cooler a foot from the register. Their was no wait time in the drive thru neither inside because I was able to see from the counter on the little screen that shows the drive thru. Their lack of professionalism in their uniforms and dress. trousers hanging off their bottoms, dirty shirts as if they are not washing their uniforms between shifts. The lack of engagement with the customers, as if its the customers fault that they have to work. I really don't wish for this Burger King to continue on in the non-professional manner that is being displayed there now. I hope this complaint can turn some attention towards this location and others like it. I really doesn't represent the legacy that Burger King has worked so hard to establish.

I went into the Burger King on St. Charles Ave I New Orleans, La 70113 today, my first attempt to order was right at 10 am, and I was told that they wouldn't be serving lunch for another 20-25 minutes and I would have to come back. I actually came back around 11 am and ordered a Texas Double Whopper Meal with 2 extra slices of cheese ($9.12). When I paid I did not receive a receipt and of course my order was incorrect. The cook put the cheese on the bottom bun, and when I went back in to ask for it to be remade she refused, and said they already had cheese on it and rewrapped my burger. Upon getting back to my office I then realized that i only received maybe 10 French fries and they appeared to be uncooked. This is the 2nd time I have had to complain about this particular store, and its service or lack thereof. The manager on duty didn't even come out to address me or my issue. I am not pleased at all with my meal, and for the price I would have rather them gotten it correct.

Why do you not make it easy to enter good comments from customers to your employees. Ms. Piper at 740 Warrenton Rd. Fredericksburg store #8212 was wonderful, taking my order with a smile and pleasant to me another other customers being served.
It is rare to see a Burger King employee pleasant to customers, most I see have very little or no interaction with the customers but this lady Ms. Piper is the exception.
You need more employees like her and they need to be treated right if you want your business to succeed.

Thank you Piper for serving me. You made eating at your Burger King worth while.

Drove up to order food. my greeting was I off from work in ten minutes how can I help you. Then my food was so microwave it look like a old leaves from a pile in a bush. I was on my way to work so I could not go back around and complain, besides she had only 5 minutes on her shift. I haven't been to burger king in about 4 months because of the last time I was there they mess up my order I ask for no lettuce because I get sick if I eat lettuce and my sandwich was covered in lettuce and I order a sundae pie which usually is dreaming, but this one was cover in mold. yes mold it was all green on one side. The store I was at is 502 Tanya 4505 at 10.33 pm
customer service really needs to step up and do the extra mile. no wonder mcdonalds next door was pack and no one at this store. empty except me and I got horrible service

Went to store 8926 (New Albany, MS). Ordered kids meal. At the window, the order was never read back, nor was I asked if I wanted/needed condiments. Only thing said was "five dollars and eleven cents" (with their hand out). No "thank you", no smile, no "come again" (just held the change out. Kids meal did not contain a toy.

I go to BKs a few times a week (my 4 year old likes their chicken nuggets best). And this has become the normal operational mode.

The reason for the complaining here (instead of through the "BKEXPERIENCE" site is due to the BK staff tearing the survey codes off the bottom of the receipts/tickets and the fact that I can not get anyone to answer their phone, when I try calling them directly.

I was at your location the other day. There was a girl working there, little spanish girl maybe about 15 or 16 years old. Her name tag said Julia on it. She was extremely rude. After saying "what DO YOU WANT with attitude." She then proceeded to say ### this ### i dont make enough money to be working here and not get tips. I then told her to cancel my order and that i would be going some place else.

Im not sure why you guys are hiring people like that but i cannot believe how rude and disrespectful she was. I will noy be returning

I went to the store #7165 in Valley Verde, Az. yesterday, 03/05/2017. I ordered a grilled chicken sandwich with no mayo. The first one came with tons of mayo and a stiff chicken patty that looked like rubber. I took it back and they remade it. It came back with no mayo but another grilled chicken patty that looked like rubber and you couldn't even bite into it. I took it back into the store and asked for the manager. The gentleman who waited on me came and got it and said he would show it to the manager. I want my money back. No one ever came back to see me. I feel the store should refund my money for my lousy sandwich. My name is Connie Campion, 6422 S. 91st. Avenue Circle, Omaha, Ne. 68127.

I went thru burger king on 171 in Lake Charles La store number 01427 this morning on 3/4/2017 at 8:45 this morning. They was taking like two orders at a time and getting them out then taking two more I was in line for 5 min before my order was taken. The lady on mic was rude asked me what did you order? I told her I had not ordered yet. She stated then what do you want to order. I ordered two bk croissant's sausage egg and cheese and a large diet dr. waited another 5 min to get to window. A lady sticks her head out of the drive thru window and says what did u order? like I was a good 3 foot from the window. So she holds her hand up and says just stop there. I will let u know when to drive to window. Finally I got to window and received my order. I asked for mayo and it was like a problem. I received my mayo. She closed the window and went about her business. I stayed put. She opened window and said what u need. I said my receipt so closed window and said something I could not hear and took her 2 min to reprint my receipt and I should have received it in the first place. I do the surveys when I go places because that's how a lot of places get bonuses. I was late for work because I was in line total of like 15 min. and I cant do survey because it is a reprint on the receipt.