Burger King
reviews and complaints

Wednesday September 26 2018 06:00 am

AW store # 4943
order # 457

This is my 3rd visit to this location and all 3 times my wait time has been over 12 minutes.
This morning I sat at the drive thru, waited for the employee to rinse the coffee bin, put the filter and coffee in and press the start button. I told the employee if I am waiting on coffee just give me a tea. No its fresh, you wait he said it will be good.
I ordered a sausage and egg on an English muffin. no butter no cheese.
I received an egg with cheese on a hamburger bun no sausage?
I couldn't eat the sandwich because of the cheese. The hashbrown was cold but the coffee was fresh and hot.
The 1st few visits I let it go because it was a new store. I thought I would give it try once again this morning but everything seemed much worse.
The employee was pleasant, I was the only car in the drive thru and I didn't get to enjoy a breakfast. I would like a refund on my meal.
Thank you

I love the spicy Crispy chicken sandwich alot. And I have gone to multiple Burger King locations and at all locations I have purchased this sandwich and all the times the chicken was under cooked and I can literally only eat a small portion of it or just the breading. I purchased the meal thankfully so I was able to enjoy the fries and pop instead. I still crave those sandwiches but I'm scared that they will not be cooked thoroughly. I've spent my money on something Burger King promotes and I can never say that it was cooked fully at all 3 locations I went to. Otherwise my family eats there at least 2 times a week.

On September 25, 2018 I ordered food from the Burger King on
16730 SW 88th St, Miami, FL 33196 at around 7:38 pm . The manager and employee was beyond rude. They messed up our order twice. After we asked them for the missing items, they told us we had never ordered them. And when we showed them the receipts they asked for the bag with the food, when we gave it back to them they asked for the receipt aswell. After showing it to them they started making faces, when asked for a refund the manager smirked, still giving us a hard time, even after noticing he was wrong. This man is beyond unprofessional. We ended up leaving with out the food and without a refund. I am extremely disappointed and can not believe people like that can even hold the position he has. He clearly lacks communication skills and should not be a manager.

Manager Aaron Collier is very Rude . After placing my order I proceeded to the window to pay for my food, at that time I was told by a cashier that they had no fries at all to cook. I then asked why I was not told this at the time I ordered so I would have known whether or not I wanted to place my order at all. At this point the General manager pokes his head out and says "You don't have to pay just leave" I don't believe that is the way to talk to customers at all!
I had not even asked for a manager nor was being rude while asking my question to the cashier so I don't know why he poked his head out with attitude and thought he could speak to me like this! I really hope this issue is brought to his district manager because I don't believe this is appropriate at all!

Thanks in advance!

Good morning, I am filing this complaint because your restaurant here in New Richmond, Wisconsin is not open. I stopped by this location this morning at 7:05 a.m. and the lights are all turned off, the door is locked and not even one employee was at this location. This is not the first time that I have seen this restaurant closed. I am now reaching out to you on why is this restaurant opening whenever they feel like it. How are you allowing your restaurant to open whenever they want? It seems you are unaware of what is really going on with this store and this is why I am letting you know, because this is not the first time I have come to this store in the morning and they are closed. I would rather take my business to another restaurant if you as a company do not do something about this. Thank you for your time and I hope you can fix this problem with this restaurant.

I did not realize that I had gotten the wrong order until I got to my home taking my clothes off and got comfortable realized I had the wrong order. so I took it back to the Burger King that's in St. Joseph Missouri on North belt Hwy 64506, The manager was then argumentative with me about my order and after him we had a few disagreements the crew fixed my order and the whole time I could hear them talking complaining about me coming there to bring the food. she then starred at me and sized me up . then she slammed the window in my face and I drove off and called corporate.

On 9/16/2018, I pulled up to the drive thru and asked if I can have a moment. The drive thru attendant said she can give me one minute. I was startled by the comment, therefore I went ahead and hurried my order. After 12-13 minutes in the drive thru I told her... If you are going to limit me to one minute, you should show the same courtesy and provide timely service. She responded that there were only two people working, she was frustrated and visibly upset. I asked her name. She was rolling her eyes and walked away from the window. She returned to the window and repeated the total. I gave her my money. When she gave me my change, she handed it to me quickly as if she was trying to avoid me. She walked away again and ignored me as I told her she dropped some of my change. She returned with my food. I told her she dropped my change, she retrieved a dime from the register and handed it to me, she was irritated. I said... My God as I proceeded to drive off. She said Ghetto [censored]! I hit my brakes in shock. The three children with me we're in shock. One said... Mrs. Lisa, did you hear what she said? I responded... yes and drove off. I called the store and Burger King headquarters the following day. I have not heard back from anyone and it has been a week today. I will never spend money at Burger King and have encouraged others to do the same.

Stopped at burger king in shenandoah, va this evening, they were not busy at all we were the only ones in line, they of course like always are sold out of what we wanted we then waited 5mins for them to take our order. They had us pull forward to wait for our food, WE WAITED 20MINS and had to go in after it! Horrible service something needs to be done. I always choose bk over mcdonalds but after this episode i see why others say this location is so terrible!

This is in reference to burger king located at
890 N Main St, Alpharetta, GA 30009

Went there to get a grilled chicken sandwich for my son and french fries. Let them know a few times at front counter that wanted lettuce only. They said they got it. After about 15 minutes they gave me the wrong sandwich and didn't even apologize along with cold fries. Waited another 10 minutes finally got my sandwich but no fries. Let the manager know the fries were cold. She said they weren't. This burger wasn't crowded only one person in dining room. They were rude non apologetic and spoke in spanish. This is by far the worst burger king that I have ever been to.

My croissant only had a small piece of egg on my sandwich . Who make this sandwich like this no pride in their job. The owner and workers need to made aware of this and show them the picture I have attached. There is nothing more aggravating then getting home or to work and seeing this when you get ready to eat. Talk about putting someone in a bad mood. People work hard for their money .

i ordered two whoppers and two cheese burgers to go after waiting 15 min they told me that they were out of whoppers i ask to just cancel my order and the manager said name was Dakota took my receipt and refunded me for the whoppers said she could only refund me for the whoppers not the cheese burgers three others bring food back for not being right while i waited five more mins for cheese burgers i didn't even want after waiting all that time and wouldn't give me my receipt for two burgers i was being polite and for a manager to be that rude doesn't need to be managing anything this all took place in Lenoir n.c. on Sunday 09/23/2018 7:30 pm

We arrived at Burger King # 7377 on 23 Sept. 2018 and ordered with a coupon for 2 chicken Jrs, 1 SM fry, 1 SM Coke, We watched the employee's making hamburger's and cheese burger's. But our order never came up after waiting 12 minutes and several customers behind us getting their meal's my wife asked the shift manager when would we get our meal and she said we can only process the food as fast as our help is capable? We asked for our money back, while we were waiting for our money back. one of the employees asked what sauce someone wanted but none of the sauce bottles were marked so they could not tell what was in the bottles. This appears to be lack of management from the store owner down to the shift manager. We suggest the store close for one day for employee training?

After making a purchase at the Auburn, Maine Burger King near WALMART, we arrived home to find a VERY poorly put together sandwich. It was flattened on one side, and one side of the bread was only HALF on the other side. The rest of the order was good, in great shape, and tasted fine... We ended up throwing the sandwich away. The order was placed on 9/23/2018 at 11:30 A.M. Our travel distance to the store was is nearly 20 miles, so needless to say, we were not going to turn around. Quality has never been an issue before, so we were dis-appointed. We trust that this will not be a re-occurring issue, and you will do what you feel is right.

Thank you, in advance.
Greg & Selena Boom
688 Gardiner Rd.
Wales, ME 04280

[protected]@roadrunner.com

On Friday, September 21, I stopped at Burger King at 4900 Skyland Boulevard, in the afternoon. I had a coupon for "buy one Whopper Sandwhich, get one free". The cashier at the drive-thru asked me the coupon number, which I gave her. When I pulled up to the window to pay, she told me that the charge was $11.43. I have been a BK customer for a long time, so I questioned that and reminded her that I had a coupon for "Buy one Whopper Sandwhich, get one free". I questioned whether that was for Sandwhich only, she said that it was. "In that case, I would like to change my order. I have a coupon for "But a Whopper Meal, get a Whopper Meal for $8.99". At that point she called another employee to change the order in the register. I questioned him about the price, he said it was correct. I said that that made no sense at all, he replied that it was BK way. I checked on line, and the price of a Whopper is listed at $4.19. I don't know if this is a regular occurrence, a mistake, or a scam. Someone should check it out. By the way, this BK was at the above address, in Tuscaloosa, Alabama.

Prescott Valley, AZ location September 22, 2018
2 for $10 special Ordered the chicken tenders and the chicken fillet sandwich with fries and a drink for each person. Aside from the fries were lukewarm, the advertised picture presented on tv and the poster ads of both the chicken meals did NOT represent what was received by a long shot. The chicken tenders were overcooked and clearly not as pictured (short and fat and tough). The sandwich chicken pattie was much smaller than the depicted advertisement, so much so the bun was bigger than the pattie which you could not see unless you removed the bun. I believe false advertising is the result of my experience and no doubt many other people. I don't know if this issue is one location only or if it is widespread, but I hope for your corporation's sake it is limited to just one. As I have read your history, this kind of misrepresentation of your product clearly will keep you from ever competing for an opportunity to be number one.
I will say that the children employees at the counter were courteous and respectful. The employees can only work with what they are given and I believe that your corporation has deprived them of providing the very products you advertise.
Step up Burger King CEO and all the big wigs and stand behind your products and service and provide each location with the absolute accurate size and quality of the products you advertise. You can only be bailed out by other companies for so long. Eventually, the public will cease to tolerate the inconsistency of your products and will dine elsewhere. There is clearly plenty of competition, so why test your fate?
Bring back the integrity of the Whopper, fries and all the new editions to the glory of prior times and put the competitors to shame. If you truly want to be number one, you have to really want it not just whine about not being number one.

I went to the Burger King at 1610 VFW Parkway MA on 9/22/2018 at 9pm and order 3 hamburgers with pickles, tomatoes, jalapeno peppers and 2 spicy chicken jr with jalapeno peppers. Person taking my order gave me 3 hamburgers with onions and tomatoes. When I went back to get my order fixed she starts arguing about my order tell that that's what I order. When in fact that it wasn't what I ordered. Because I'm allergic to onions. She proceed to fix the order but just take the onion off the Burger instead of making a new order. So if someone has food allergies. You still give them the same food that had the item that makes the customer sick? I just left and let them have the Burgers. Apparently Burger king employees at this location don't care about the customers health.

I had order a family Bundle meal. The young guy that was at the register was taking orders and not packing food. The manager told him he needed to help out with packing food so when I got my food and went home only to notice I was missing 2 cheese burgers. And instead of giving me 2 whoppers I got 1 whopper and one jalapeño king sandwich 4 French fries and 4 sodas and no cheese burgers! This young doesn't even look to see what he is grabbing to put in the bags! This was at the Burger King on 4555 West Forest Home Avenue Milwaukee Wisconsin.

I am so upset. We show up and she says cash only so we say ok. Give her the order and we have to repeat the entire thing when we get to the window. She's incompetent and we couldn't even understand her cause she spoke weird and stunk so bad. What happened to cleanliness and etiquette. On top of that I ask for a receipt and she says she can't print it then I ask for the manager and she says it's her. She's [censored]ing not alk there why would you hire Liz to represent your company. Makes us park in front of building although no one was there while we showed up or even after we parked. 10min later she brings out the bags all the while on her cell phone. So unprofessional and I'll let everyone know how you you your business. It's disgusting and no wonder it was dead.. it's gross. I work in food service and will find a way to report this place ..a waste of money and time. Why would you hire people who have dirty clothes and can't shower. Disgusting establishment.

Group of friends were in the lobby after it closed because we were not aware what time it closed. At 11:26 one of the employees very rudely told us that she was trying to be polite by letting us stay late but the lobby has been closed for 26 minutes so we need to exit now. We had not been rude in any way and had all bought food so we were not loitering. The rudeness from the employee was completely uncalled for.

This is the third time I have had my order wrong.
The first time was at less two weeks ago. I gave the girl a $5 coupon she charged me over $8 for something I did not order.
Sunday the 16 th I gave the girl a $3 coupon for a 10 peace chicken nuggets I was given two hamburgers and two fries.
This evening I stopped and ordered two cheeseburgers and was only given one. I was tried after working all day got off and had to take my son to get a fitting for his leg. He is a amputee. As to say I work from 6am till 2:30 pm . Did not get home until 6:15 this evening. Now I have to find something else for my husband to eat.
I will be awhile before I go back to Burger King.