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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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C
3:29 pm EDT

Burger King speed of service

I stopped at Burger King in Gary IN on my way home from church. I went inside to place my order which I paid for at 2:15 PM. After waiting for 15 minutes I still had not received my food. I requested a refund at 2:30 PM. The manager processed my refund but had horrible customer service skills because she did not ask my any questions, apologize or even say sorry for my long wait.

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T
2:11 pm EDT

Burger King unsatisfied with the service

I went to this burger king today with a coupon for 2 whopper combo and ask to switch one whopper to veggie just switch the patty and they said they cant do that but they did last time when i visited (week ago]. I told cashier to ask your manager because they did thay last time she replied no in a bad attitude in her language [punjabi]. I left from their unsatisfied with the service. And they are suppose to talk in english i guess. I dnt think i would visit that burger king again.

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M
5:11 pm EDT

Burger King service

This is my first time ever writing one of these. This experience was so bad I felt I had to. I went to your Burger King at the below location, never have I been in a more unprofessional establishment. Upon arrival there was 3 employees right outside the entrance smoking, and inside there were 4 employees that I could see standing around talking loud and joking, no one was working. After I placed my order the employees were directed to the cooking area to start cooking food. To make it all worse the wait for my food was so long that I decided to write a complaint cause it was beyond ridiculous. This place needs a serious manager cause it's more of a place of play then a place of business. I will never return to this Burger King again.

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I
4:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King employee selling drugs his mother smokes marijuana behind the building

I saw Rodney drummond who is a worker there and his mother heather Williams who is a shift manager there walk behind Burger King building and light what appeared to be a marijuana cigarette the smell was over bearing as they sat back there smoking illegal drugs I then witnessed Rodney drummond pass a baggie of marijuana to a car that had pulled up to where him and his mother heather Williams were, and I thought mother and son could not work at the same restaurant these two individuals had absolutely no concern about public safety they both smelled highly of marijuana as they walked back into the restaurant, personally me nor my family will be visiting this drug infested restaurant until this matter is resolved, both individuals should be drug tested. the restaurant address where both mother and son work is 5922 Merrill rd Jacksonville Florida 32277 #1724.

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A
Anita Bawnghit
, US
Aug 19, 2017 5:05 pm EDT

Snitch

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D
4:39 pm EDT

Burger King several

First, I went to Burger King for the chicken sandwich. Cottage grove, mn. There was no light for the drive thru menu so we couldn't see it was 8:30pm, when we were approached by another customer I told him I would ask the cashier and I did. He said the drive thru light hasn't worked for AWHILE. Ok how can people see it at night? The shake machine was out for several days I was told by the cashier. I asked for EXTRA mayo on my chicken sandwich that I was SO EXCITED for and received NO mayo and a burnt bun. My husband had the whopper and it also had no sauces and dry. Lastly, the fries were raw and had no salt. Don't get to eat out much. So I am very disappointed.
Location: cottage grove, MN

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T
11:21 am EDT

Burger King service thru drive thru

We passed up McDonald's and Hardee's to go to Burger King for breakfast this morning we had 10 minutes and it was just down the road got to the drive-up window at 10:25 noticed there was not a breakfast menu girl come across speaker said they were no longer serving breakfast I said it is not 10:30 yet she started to say something but we just took off because we don't want an angry staff fixing our food. The whole family was pissed off. Next time we'll go to McDonald's or Hardee's.

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H
10:49 am EDT

Burger King manager

There is a manager at our restaurant in Collinsville il named Jeremy stroud he is a very very rude person, every time my family is in there he is a total [censor] to us makes comment under his breath about being fat. I do not appreciate it at all. I'm ready to call my attorney to handle this discrimination with him. He does not belong n fast-food environment.

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A
10:08 pm EDT

Burger King rude personnel

I was at the Burger King on Osceola and buena Ventura blvd in Kissimmee Florida . I was in line for about 20 min . When it my turn to order the girl says my computer is offline . I asked so what does that mean? She replies it offline goodnight with an attitude. I always seem to have a problem here please send a secret shopper to see that there is an issue that needs new team members and management.

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J
12:05 pm EDT

Burger King "wayne" the supposed manager and app not working

I would love to leave the store number in Jefferson City, MO, however "Wayne" the supposed manager refused to give me my receipt. I pulled up with my 12 year old son with me. We ordered breakfast and I told him I had the app pulled up for the buy one get one croissanwich. I gave him the code from the app and he told me he wouldn't take it. I asked him how he could "not" take it when it was from their application on the smart phone. He said he didn't care, the code wouldn't enter, he wasn't doing it. I asked to speak with a supervisor and he informed me he was the supervisor on duty and I could deal with it. All in the presence of my 12 year old.

Now, Burger King in Jefferson City has a longstanding reputation of being trash. I thought I would try the new one. Apparently, you all took all the employees that made the other location so horrible across town and tried to dress them up in a new location. I gave you all a second chance from the last horrible location. If you watch social media on the Jefferson City location, you will see how bad it is. Someone seriously needs to be overseeing this location or it will be a second location of yours in Jefferson City going under. This was horrible and I will be noting my experience. It was a great experience for my son. I just love him being taught that type of behavior.

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G
2:06 pm EDT

Burger King drive thru

I went to the Burger King store #5960 on Center Ave in Janesville W ON 8/17, 2017I. It took me 20 minutes to get my order as it was backed up. The speaker system was not working correctly and when I final got up to the window I was told only three people were in the business and this was causing the delay but until I got to the window I or anyone else we were not advised of any issues. I wonder if there was even a manager on site.
Across the street at McDonalds they were going through the line very quickly.
I will not go back especially at noon because once you get in line you cant get out.

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P
11:40 am EDT
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Burger King iced coffee

I have been to this BK several times since it near where I work and have ordered an iced coffee on all of the occasions. The answer is always "we are out of iced coffee". This BK is located in North Baton Rouge, LA on the corner of Scenic Hwy and Chipewwa. Coffee is an all day beverage so I asked today when paying for my lunch if they ever have iced coffee. Her response was "in the mornings". Are the employees really that lazy? This BK is by one of the largest Refinery in the USA and is losing a lot of our business due to lack of menu items and today was the last time for me as well.

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R
3:07 am EDT

Burger King poor organization

The store is located in East Chase. Very dirty, there's garbage all over the floor. We ordered food, nothing special, orders like ours are usually fast managed. It was at about 10:15am, the manager didn't know how to organize all of the orders. I tried to talk to him, but he didn't pay attention. We were waiting for about 15 minutes and asked our money back and were said that the order was ready. at least he could have apologized for the inconvenience.
and by the way our food was cold...

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W
4:39 pm EDT

Burger King service

I visited the Burger King in Pell City, Alabama at 4:00 pm onAugust 16. First the cashier was so busy chatting with her friend behind me, she added a Sprite on my order, so the Manager had to come over and redo that and give me my money back. Then my order was to go, and I had to wait at least 5 minutes for them to bag my order. The service was terrible and the food was cold after I got done with all the hassles, which were AVOIDABLE! I live in Pell City and have worked in Restaurants and this is pathetic. I will be sure to pass the news on regarding this Burger King. Thank you, Christine Boyer E-mail is [protected]@gmail.com, and I would like a response regarding this. On top of it, she kept my receipt after she messed up my order. I searched for it and I dont have it. I guess Mcdonalds is a better place, at least their cashiers pay attention to you and are far more courteous.

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B
1:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King chicken parmesan sandwich

I had this sandwhich before..it was delicious. I ordered it today..took it home and could only eat part of it. It was so hard in the middle of it. My husband even tried it. So disappointed. Live too far away to return it. Also, my husband used restroom and 2 employees used it and never washed their hands and returned to work. This Burger King is a brand new building and while my husband was waiting in line, he got dripped on from ceiling.Leaks from ceiling everywhere. Very very disappointed.

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H
5:06 pm EDT

Burger King woppers

We came up to the Drive Thru - no one in head of us or behind us. 3 cars in the parking lot - 2 customers inside.
We got our food FAST - and was impressed... until we checked the food and it was COLD! The cheese we ordered wasnt even starting to melt. The buns were not toasted... The bread was stale and cold... So the impressed feeling went away fast. Complained to the young lady in the window - she asked us to park up front and someone was gonna bring us the food. We so did, and the same one that made the first burgers came out with new burgers... And guess what - it was COLD! Same way as the first time ...
There are NO reason for any fast food chain to serve COLD food. And they didnt even have any business to begin with. They had time to make perfect burgers and get satisfied customers.

Store # is 4527.
Adress : 5224 15th Street East
Bradenton, FL 34203

We will not return to this store no more.
We gave up and left ..

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S
6:48 pm EDT
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Burger King unit no 12599

1. First we waited in line for 20 minutes. There was only one person at the counter and she was not taking orders but serving customers. They need more staff.
2. I wanted a Fish meal. There was no fish available.
3. I ordered a crispy chicken meal and she overcharged me. I did not argue as the line behind me was long.

Very poorly managed outlet. All other customers in line were complaining.

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Y
3:06 pm EDT

Burger King my fries/ burger and horrible customer service.

Young man that took my order didn't place the order correct on the screen or use separate orders as I requested twice upon ordering. When I got to the window he gave me an attitude when I explained to him these were two separate orders and that we each had different forms of payment. He didn't apologize he rolled his eyes and got the manager who was also very rude and said "what's the difference just pay together" and "why didn't you say that in the first place". I explained to her it was mentioned twice and politely asked her to just proceed to separate the orders. There were no cars behind me. She did. Once payed I ended up going inside to ask for zesty sauce, there was no one in line I stood alone. They saw me and turned their heads and let me stand there for all of 4 mins before approaching me. 2 employees gave me weird looks as if something was going on. I didn't find out until returning home, i checked my bag, I had eaten half the fries before I realized what resembled dead ants and webs were on my fries. As if they had been dropped on the floor and placed in the bag anyway. I'm disgusted and extremely upset. I used to love Burger King and heard rumors about this particular location being "nasty" and workers being rude is gross and completely unacceptable.

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R
1:07 pm EDT

Burger King all food

We went to Burger King at 2393 Eisenhower Loveland, CO on 8/12/2017 at approximately 4:00 p.m. The grill was down, ordered chicken sandwiches instead. The chicken was cold in the middle on both, fries were soggy and cold in the middle along with the onion rings. Nothing was warm and we ended up throwing this all away. We keep going back thinking things will change but the last three times we have had the same issues.

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C
12:31 pm EDT

Burger King burger king employee

Hello,
We recently stopped at your Burger King location on 8/12/17 and were very dissatisfied with the employee/employees in the drive thru window. We noticed the person had a Band-Aid on his hand and was handling drinks and food. We asked another person to have them wear a glove and he said he didn't need to as he wasn't making the food. We explained he had touched our drinks and we didn't want them. So he said he would make the drinks and as he was doing that the employee with the Band-Aid touched all of our food. We left and threw away all of the food as we weren't eating something that someone touched, not knowing if they could've leaked through the bandage. If you are a food service worker and are handling food and drinks or simply dealing with customers it should be mandatory to wear gloves. This isn't the first time this has happened at this St.Albans location, and it's like they have an excuse for why they shouldn't have to. This is very unsanitary and makes me not want to go back. We wasted $30 on food because they couldn't do what we asked them to do in a very polite manner.

Regards

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A
9:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King food and service

After coming back from Detroit went to our local Burger King store 19680, order number 38. The employees didn't want to be there and they were rude, the food was cold and frankly we threw it in garbage. Paid in cash after receiving a 10% senior discount. It came to almost $13.

We are seniors living on a fixed income, and can't afford to eat but once per week. We will never go to Burger King again.

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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