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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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L
10:07 am EDT

Burger King cashier

6/25/18, Host:Petra Order 302 at 6:16 am, 330002, BK#11416

Placed order, I was waiting in drive thru line, noticing they were very fast! The person in front of me pulled up to the window, and they had the bag out the window immediately. I pulled up, gave her money ($20), she handed me bag, gave me my dollar bills back and no change, then left the window. I did get a receipt that shows correct order, and how much it was, but my receipt does not show how much I gave her and how much I need in return. I didn't wait that long because it was just change, but that is not how to operate a business. Somebody is making out the all the "change" if this happens regularly. I will not be going back there.

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6:48 pm EDT

Burger King service sucks!!!

Does burger king put on their career site "hiring for laziest employees" im here in lubbock texas at the burger king on university before loop 289. They refuse to even go get sauce or refill ice, ketchup. The place is dirty and has tons of flies...these people are a joke. Get your stuff together bk, you running the ghetto now, these people are literally just standing around doing nothing right now as i type. The dude at the counter is slacking off when there are 4 dirty tables. When i slack off at my job people die. You hire lazy people that dont want to work here, why even hire them? As a company ive now been reminded why i dont eat this garbage anymore

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5:28 pm EDT

Burger King order

So on Friday I went to the Viers Mill Burger King and they completely messed up my order. I live about 45 minutes away in the Odenton/Ft Meade area so I have been trying to call the store to speak to a manager but the number on their website isn't a working number. I ordered almost $23 worth of food and only recieved half of my order. I did not receive my drink, my spicy chicken sandwich or my fudge sundae.

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5:22 pm EDT

Burger King louisiana police not being served

If this story is true and have no reason to believe it is not. Than you just lost a frequent customer. These Louisiana employees and manger should be fired. The police is here to protect, they don't share there political views like some federal agencies (FBI). They would protect your employees if required. Either you sever all the people or none. I know you would not put up with this in Canada. Vince Scatuccio

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R
9:35 am EDT
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Burger King poor service

I was returning home to Pennsylvania after a business trip to Richmond Va. I stopped at the Burger King at 740 Warrenton Rd., Fredericksburg, Va. about 2:00 PM Friday June 22nd.
I placed my order. I had to ask for my receipt, which was so poorly printed it could not be read. The store was not busy except there was a long line of customers waiting on their orders. There seemed to be a lot of confusion in the kitchen with getting the orders out. There were lots of sandwiches on the ready rack going nowhere. There was mass confusion. Then the lady (I'm guessing the shift Mgr.) started asking waiting customers to see their receipts. The confusion went on and on. Finally it got the point I couldn't wait any longer. At least 30 minuets maybe longer. I told the clerk at the register to give my order the someone that looks hungry because I was leaving and couldn't wait forever for a simple sandwich and fries order to be filled. His response was shouting out "Hey this guy is leaving ". How rude. So I left with a $9.17 small soda. No one offered a refund or a apology. Disappointed former customer.
Would like a response. [protected]@dejazzd.com

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B
12:27 am EDT

Burger King customer service

ZERO stars . Horrible Service . I rode my bike 20 mins to get there at 9:40 only to be told the lobby is closed . I ask why and she says the managers told her to close cause she was short staffed . I said ok cool can i get your managers name and number and she goes i cant give you his information . I told her i just rode 20 mins either you take my order of give me your managers number and she says she can take my order thur the drive thru . I told her im right here at the register . whats the difference ? It shouldn't be all this for some fast food . I ended up just leaving . This isn't the first time i had an issue with this place . I'd advise to avoid this place all together .

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D
4:16 pm EDT

Burger King food order

I went to the drive thru at your store on Cache Rd in Lawton, OK. I ordered a #1 with cheese, no pickles, extra ketchup, small, with a sprite, no ice. I also ordered an apple pie. Nothing wrong with the service at all, that was great, but the food: the bun was stale like it had been sitting out for days, actually the entire burger tasted like it had been under a heat lamp for several days. This was at 1100 hrs, a time I would presume that the lunch menu would be made fresh. The fries tasted like they were reheated several times. The apple pie was dried out, crust just broke off and the apple spice part of the pie was like old Jello.
First time I've ever had bad food from this location. I hope this isn't going to be an ongoing issue.

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D
1:35 pm EDT

Burger King service and cold food

The service here at this burger is horrible and they are rude. The cashier and manager need to be FIRED. I went there last night to order food, my service was horrible I ordered food and five people came in after and ordered food and they got there food right away and I was still waiting. A women and her son came in after me told cashier what she wanted she dropped everything and made her food right away and gave her food to her and son and I am still waiting. I thought it was first come first serve I guess not here. The place is dirty and trash all over the place tables are dirty and food all over them . Bathroom are nasty. Sorry my experience here is horrible and rude. I will now start to go somewhere else from now on. The cashier and the manager need to be, I truer to speak to manager she is busy she kept taking more orders from the drive thru and the cashier was the same kept taking more orders to busy to talk to me to solve problem. (FIRED). Thank you Doris

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G
3:01 am EDT

Burger King discrimination

Friday June 22nd 9:30 ish in the morning my husband went through drive threw like he normally does and was discriminated based on his appearance ( noticeable tattoos ). As my husband was going to pay he saw from the corner of his eye that the manager was visually inspecting his tattoos. As he handed the manager the debit card he notice it had a girls name on the card which was mine then went upon saying this is a girls card this isn't you. Now my husband and I are loyal customers always through drive threw either him or myself or sometimes together never has any other employee or different shift manager ever denied him from using my debit card. My husband felt like he was humiliated and judged based on his appearance. I later confronted the manager and made him aware that he was very disrespectful and told me he was only doing his job. We feel like the manager judge him on how he appeared to look and if he was doing his job why isn't this policy of card holders name implemented each time ? Very very unprofessional and disrespectful!

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Nessa16
, US
Jun 24, 2018 5:54 am EDT

At the burger king at 1534 6th ave S Birmingham when one of their workers a black male was getting a cup and another one fell on the floor. He reached down while looking at me and put the cup from the floor back on the stack of clean cups. It turn my stomach. I got my order and put it in the garbage because if he did that with a cup he might have drop my food on the floor. He didn't even wash
his hands. They what you don't see want hurt you but I seen that. Young people you should take pride in you work and you will be blessed with better.

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K
1:36 am EDT
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Burger King chicken sandwich

I stopped at burger king to get a 2 for 6. 1 chicken sandwhice and 1 whopper. The whopper was great the chicken sandwich was so burnt. The worst ever it looked like a burnt burger. I was so disappointed because, I was all the way home when I realized it wasn't any good. This is actually the 2nd time they did me wrong . Last year they charged my credit card twice and it was at night time like it was tonight . They need to make sure they hiring the right employees.

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A
12:26 am EDT

Burger King uncooked bacon king

On June 22nd 2018 at 11:54 p.m. I went to Burger King at 1088 Broadway Bayonne New Jersey and ordered Two Bacon King burgers that was raw in the middle. Yuk. I was so displeased that I got back into my car and took them back, my stomach is killing me for what I have eaten already. I would like someone to contact me at your earliest convenience at [protected] thank you so much.

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11:31 pm EDT
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Burger King service on june 22.

Cameron Arizona location. I come here all the time at least once a week. Well this evening I placed my order to the newest team member who I did not get his name. I placed my order and I requested for all meals to be off the grill and he did know what that meant. So I asked to see if I can get one of the meals to to so I can pick it up later to keep it warm. I young man said "we do not do that". I was very disappointed because I placed at orders like this in the past. The young ladies who I place my orders have always did 100% guest satisfaction.
Later when our number was called I repeated on the Togo order and the manager Israel gave me a bag and said all orders go out together. Very rude I do Not Israel should be in the restaurant business. You need to find a well trained manager with customer service experience.

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9:13 pm EDT
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Burger King service from a manager

On June 22nd around 9:30pm I walked into the Burger King thats right by my home located at 1590 Hutchinson River Pkwy, Bronx, NY 10461. I went to get food for my daughter, no one was at a register after waiting for about 5 minutes my husband then asked the lady which seemed to be the manager on site "how long before someone can take my order"? she then responded with an attitude and said "Sir if you take a look you'll see that it's only me here" I then responded to her unprofessionalism and said "he only asked a question" which she then ignored and kept us waiting. we waited another 5 minutes before we asked again and this time she told us "if you can't wait then leave and come back tomorrow" feeling upset because of her rudeness I told her "no I will not leave my daughter is hungry and I want my order taken" she refused to take the order and clearly said "I'm not taking your order" and told the other workers not to take my order either. The other worker was afraid and not sure of wether she should take the order or not but she did anyway, while she was taking my order this manager kept repeating "i said don't take the order" making her feel intimidated and afraid but she was very kind and took our order. I have been coming to this specific burger king location for about 9 years now and I have never had such a bad experience with any of the employees there up until today. Most of the managers know my husband and myself and for her to tell us go home and come back tomorrow or I'm not taking your order was beyond unprofessional. People with that attitude shouldn't be working in fast food restaurants or dealing with the public. I hope the right protocol is taken towards her and this never happens again.

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6:48 pm EDT

Burger King unethical & outrageous behavior/discrimination

The St. Francisville Louisiana burger king owners response to his employees behavior to police officers trying to order food at his establishment was unconscionable . I will NEVER go to any Burger king again and will encourage everyone I know or talk to to do the same. NO RESPONSE from bk's corporate offices to the sheriffs requests is inexcusable and elevates the discrimination from a particular franchise to a corporate policy problem of great importance! Unbelievable!

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5:48 pm EDT
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Burger King receipts

On June 21st I ordered food for not only myself but for my co workers. I asked for my receipts and the lady told me the receipt is taped to each back. I looked and they didn't have the total of my orders or time on the receipts only the food. I asked for a receipt with that information and she told me they only give receipts to customers that pay with credit cards. I am not sure when this new rule started but needs to be changed back. I am responsible for giving the correct change back to my co workers when I pick up their food and can't do that if this company doesn't give receipts to the customers.

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Cynthiashoe
, US
Jun 23, 2018 1:07 am EDT
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Yup what more can I say? Fast food should consider hiring more senior citizens because they are seldom late or sick. There is a better work ethic and they treat people kindly. And they know how to count back your change which no one else does.

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Cynthiashoe
, US
Jun 22, 2018 7:44 pm EDT
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Ooooohhhh your first mistake was expecting a hood rat loser to do their J-O-B.

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Cynthiashoe
, US
Jun 22, 2018 9:12 pm EDT
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Replying to comment of

Sadly, although this doesn't apply to every fast food worker, some are untrained, uninterested, unclean, uneducated. And that's what we get for placing low emphasis on education, and making good careers unobtainable!

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D
1:11 pm EDT

Burger King service/food quality

At first, I went thru the drive-thru simply for a burger(qp w/cheese) The fries were forgotten by the server. I had to turn around in rush hour traffic to go back. When I got home, quite literally across the street, the burger was barely even luke warm and tasted as though it had been sitting for far too long. This is by far the worst quality food I have ever had at this location. Also, the fact that two such mistakes leads me to believe there could be either a lack of qualified supervision or a lack of training could be an issue.

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M
10:09 am EDT
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Burger King service and food

Last night we stopped for food at the Burger King located in the travel plaza on interstate 80/90 in Rolling Prairie, IN Store ID 4INBK25. The service was slow, the girl at the counter was not into her job at all. Wanted a Sourdough swiss but there was no sourdough bread and no fountain drinks. I took a water but my son didn't want a water so he went to the travel center store and bought a drink. He order a Bacon King Jr. with fries and was charged for a meal even though he didn't get a drink. I also feel that the Bacon Jr. King for $8.39 was outrageous since I got a whopper which was 3 times the size of the King Jr. To me the King Jr. was nothing more than a slider. Last time I will visit Burger King!

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B
9:05 am EDT

Burger King poor fast food

This was a few months ago, The location has totally went down hill. For lunch my burgers anymore are literally thrown together looks like a soft taco falling apart in the wrapper then once was SMOTHERED with mayonnaise like it was done purposely I dont know . . the mayo was dripping off of it . I had to throw it away .

Onion rings totally old or freezer burnt ..Hard

So this morning I figured I would try it again but with breakfast.. WELL ... I asked for cream and sugar with my coffee . no cream was given to me in the bag.. Croissant
and hash browns were COLD and bacon wasn't all rubbery .. .

Another throw the food away situation . I ended up having to go to Dunkin Dount

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12:52 am EDT
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Burger King overall experience with store located at 1701 fulton rd, fultondale, al 35068

To whom it may concern,
I would like to express my disappointment and anger regarding this particular store. The last 5 or 6 times i visited the store, I was told that " the system went down" only to see people on the inside doing nothing. My sandwich on 2 of those occasions I order bacon and cheese on my whopper which i didnt get. I work late and sometimes thats the only place I prefer to go late nights. Burger King is my spot and I love you guys but that particular location dissappointments more often than not. Im actually getting ready to get off work and head over there shortly. Im going to give them one final chance.

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8:55 pm EDT
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Burger King manager

You have lost business with the Albia Iowa people at your Ottumwa Iowa branch. How dare you treat a child with autism with such disrespect. They are different and can't help the way they are and do not understand and process things the way we do. This child I am close with and to see his mom hurt because you think you are better than that you are wrong. How dare you label people. I have been in your store many times and your employees are not that respectful to us who do not have disabilities. I guarantee this will get out and you will have less business. We live in a world today that is supposed to understanding of people with autism not demeaning of them. Shame on you. You are not a family restaurant. Knowing the child I am pretty sure he was doing nothing wrong, just singing and dancing which he loves to do.
If you want to reach me my email address is: [protected]@hotmail.com.
Very very sad by your decisions.

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EducateYourself1st
, US
Jun 22, 2018 11:01 am EDT

You don't know anything about him! You weren't there either, so you have no idea how disruptive the child had become! And his caregiver refused to de-escalate the boy's behavior. She should be helping him learn to function in society, not let him do whatever wants because he's autistic. Maybe it could have been dealt with differently, but the owner did not have malicious intent. And he did not tell them they couldn't return. The owner of this store fostered over thirty children with disabilities and adopted three with severe behavioral and mental challenges (one of whom is on the spectrum). He also employees people with disabilities and always has. His very own grandson has struggled with Sensory Integration Disorder (which is a spectrum symptom). You heard one side of one story and decide to judge someone you don't even know.

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Bryan Schleiger
, US
Jun 22, 2018 10:42 am EDT

you guys should feel bad for letti g a guy like this becoming a manger

Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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