Burger King
reviews and complaints

I recently purchased a Whopper with cheese no ketchup and was charged $8.29. Why was I charged so much? Even if this did include the price for a small fry I was still over charged. I tried calling the store directly and it sounds like someone just picked the phone up and hangs it right back up I did this for consecutive times and got no answer. Can you explain why was charged so much for this item? Thank you

I was excited about the new Burger King's arrival at the Busy Bee store during their remodel. I'm local here. Only 3 miles away. After about 6 visits I noticed a trend.

1. No matter what special order you ask for (heavy onion ex.) they give you a regular sandwich!

2. I have a service dog and have ordered three PLAIN CHEESBURGERS at different times. Each time I get home I see a plain hamburger with NO cheese!

3. Once, I pulled up to pay and when the girl sees I'm paying with a debit card she says wait a minute...a guy returns and begins to flip my card over and over (quickly). When finished I asked the guy "did you just look to see the 3 digit code on the back of my card?" I told him "don't bother using my card number because I'm going to cancel it when I pull forward.

Overall- I think the attitude there is that most people stop and get right back on the interstate. They're miles away before they find that their order was ignored. The reason for a franchise is for repeated quality/standards. This one store is giving Burger King a bad name. Please fix these issues so the local population can enjoy the standards that Burger King is known for.

Thank you,
Paul McHUGH
[protected]

Free offer on the back of receipt was refused and when I asked for a manager, I was told there was no manager and to go away! I was treated terribly and I will not go back and will also let others know how they can expect to be treated when they spend their hard, earned money. I was finally able to locate the manager who was visiting with friends at Starbucks. When I explained my problem he said that he would not resolve the issue because his was a franchise and not an actual Burger King. When I informed him how I was treated by his employee, he simply laughed and said he would look into it, but never moved. I called the Burger King help line immediately and was told that this would be looked into and I would be contacted; however, I have yet to hear from anyone and that was three days ago.

The manager was very rude and had a bad attitude. She was talking to me any kind of way and told me to evaluate. The manager say I didn't tell her when I added something to somebody order.She had a very bad attitude and told me if I do it again she would fire me.I was doing my job and she said I wasn't doing it right. She always behind me while I'm doing my job she talk to The ladies any kind of way.Since I started working there she always had some to say to me she told me today that her patience was running very thin.I Think she got a problem with me.She told me next time I do it she was gone fire me.

Hey,
Today 12 October 2018, at around 12:30PM
I ordered 7 junior chicken at Lloydminster Burger King and there was a hair in one burger. When we went back to complain about she was so rude to talk and I observed that none of the employee was wearing hair net. It's so disgusting. They were not accepting their mistake. For more information contact me [protected]

I went into the drive thru at store#98 at 10:21 pm. There was one car in drive thru in front of me. That vehicle pulled off to pay and then I pulled up. The conversation went as follows:
Her: Go ahead with your order.
Me: I need a double whopper with cheese with no mayo and no onions plus I need it-
She cut me off.
Her: Hold on one minute.
Me: why did you ask for my order if you weren't ready.
Her:cause I was talking to a customer.
Me: excuse me?
Her: I said cause I was talking to a customer.
Me: I know you're not going back and forth with me. I'm going to need your name.
Her: C-h-a-m
Me: no, I'm going to need you to write it down.
Her: ok
Then it's silence. There are cars building behind me and 5-7 minutes later was when she came back.
Her:Go ahead with your order.
Me: no, you will not take my order, get someone else.
Immediately the manger came on and efficiently took my one sandwich order. I pulled up and the one vehicle that was in front of me was not even there. So this young lady talked to the client, took the order and gave them their order and the vehicle had time to disappear before she decided to come back to take my order.
I have never had such horrible customer service and if she does not possess the sufficient skills to perform the simple task of being pleasant to customers, then she is obviously in the wrong field. This is the most convenient BK to me but I won't frequent this establishment if she is taking orders. Perhaps flipping burgers and not dealing with people is where she needs to be. I am a call center manager and value good customer service and reward it because I believe employee satisfaction leads to customer satisfaction. Obviously she does not enjoy her job because she feels it is okay to be rude and have a tongue of war match with a clearly disgruntled customer. A simple 'I'm sorry ma'am, could hold just a minute, I apologize. ' soft skills she does not possess.

Every time I've gone there out of convenience order gets messed up somehow and normally I send in my boyfriend so I don't get hot headed but tonight I went in there very upset I couldn't take it anymore every single time I go there no matter what time of day it is they messed up my order and when I went in there tonight it looks filthy and I was repulsed between the look of the store as a whole and the way the manager had and ignorant ghetto tone towards me I didn't appreciate that and you should find someone who actually cares about the way the store walks as a manager and put people in check and probably get rid of most of them if I didn't have a career otherwise I'd offer to be a manager myself at this point discussing that was all I wanted was a well-done fry and then they forgot the fry and I send my boyfriend and to get it and then they just give him a cold undercooked looking fry as usual so I went in to get my well done fry to make sure it was fresh for once

Went into Burger King on Colorado Ave and Root Rd in Lorain, Ohio 44052 ordered Big King meal (lg sized) and a king Jr meal.. Sat down started to eat.. My fiance was about 4 or 5 bites into his sandwich (big king) and saw that the meat was raw! He took it back up to show them, and to have them do something about it. The cashier showed it to the manager, okayed it to be remade. My fiancé came over to me and told me that the manager wasn't going to allow it to be remade because my fiance had already started eating it. REALLY? How else was he gonna know? Then when he sat back down to start eating his new made sandwich, there was a LONG strand of hair attached to his burger.. Let's just say WE WON'T BE GOING BACK THERE!

I ordered 4 chicken fries meals medium sized. The fries were very under cooked and soggy and ice cold, the chicken fries were hard as a rock and cold, like they had been sitting out for hours. I have two kids and they wouldn't even eat any of it because they said it tasted gross, amd my husband and I couldn't eat it either so we ate cereal for supper.

My email is [protected]@gmail.com

I just found plastic in my food! On top of it all they messed up my order to the extreme on both burgers i got a double quarter pounder all i asked was for no onions instead i got ketchup mustard and pickles no tomato nor lettuce same as the bacon burger i ordered a scary cherry its on defrost she wasnt gonna reimburse me or get my another till i asked well just get me another icee coke and reimburse me my money instead she gave me the coke and told me to move im blocking all these hungry people and gave me no reciept and now as im eating my crappy burger that i done paid a total of 17 bucks for 2 burgers 2 $1icees supposed to be anyways and a ten piece nuggets this is rediculous and distgusting im appauled. My email is [protected]@gmail.com i definately need an explanation for this one iv never had a prob. Till today.

I live by the Burger King at 3910 Trenton Rd. Clarksville TN, and I've had nothing but problems out of this location. This location is supposed to close at 12 a.m. yet every time I've been there it is between 8-10 p.m. and they always have some excuse for why they can not serve us. One time it was because a manager had an emergency and had to leave so they weren't able to take or fulfill orders. Another time they told me their computers had crashed so they couldn't take orders. I was there one day around 1 p.m. for lunch and they told me they did not have any burger meat. The last time I was there which was tonight the guy at the drive thru told me the stove and the fryers were not working. All I needed was a bag of ice, which I told him and the guy seemed very irritated and finally said he could give us ice. When we drove to the window he handed us the ice and was really rude, almost like we had disturbed him. I would appreciate if you would fix this location as I like your restaurant, and this is the closest store for me. Again the address for this store is 3910 Trenton Rd. Clarksville TN. Thank you in advance.

On October 1, 2018, I came to Burger King with a few friends and placed a order to eat inside and the cashier said we could not eat inside because they were short handed. So, I had no choice but to leave and on the outside of the door was a sign all order's to go because of being short handed, signed Management. I could not believe it, I have never ever seen such a thing. I do not plan to go back at this time and I was concerned you may not have been aware of it. I believe I saw store # 3713, I know it was in Kill Devil Hills, NC, 27948

I went through drive thru n got a number 1 mean with no tomatoes a sprite n fresh fries I got to the window n it took forever for them to let me pay I finally got to pay n my fries wasn't fresh I asked for them to cook them fresh she dropped the fries I handed her I wanted new fries she refused to give me them fresh I asked her for my money back she got a attitude n got another employee name Davidson to give me my money back n he asked why don't you want the fries

Difficult to order food with no menu board. The help kept giving soda cups to people but didnt inorm them the machine was broken. Received the wrong order. I know they were under adverse conditions but when we went to the counter to tell them soda machine wasnt working they seemed bothered by this news and asked, okay whatta ya want? we ordered our drinks and he disappeared and we had to ask another employee for help with our drinks. bathrooms were dirty, gum stuck on the urinal handle, wet floor and toilet paper on the floor. some coupons would be nice to ensure my continued patronage.

When the employee was taking orders she had told the manger she had cleared the screen the manger yelled at the employee and told her she was stupid. Scaring the customers, and honestly making me feel uncomfortable coming here again, then she pulled aside later and told that's how the store is run her way. She seemed very condescending and impolite to her employees

I have a complaint about this Burger King located at 2000 W. 47th St here in the little village neighborhood, On several occasions, I would visit this Burger King around 8:30 pm Central Time and this place never have Milk Shakes. I'm always told that the machine broke down "That's Funny" this never happens in the daytime, I would feel a lot better if they just told the truth and say that we are in the processing of cleaning it early due to closing, which they close at 12:00 midnight. Management should take full responsibilities for this. my last visit was on October 09, 2018

I arrived at burgerking on 10/09/18 between 10:40-10:45pm at the 542370 US-1, Callahan, FL 32011 location. I was denied service due to a restart of the register. I was told it would take too long to recover and their location would be closed by the time it would have come up. I felt discrimanated against because closing wasn't until 11pm, and management didn't offer a resolution. There is no reason for all of your registers to be down and not functioning when hours are still open. Service should be provided but it wasn't and im thinking it's something deeper than that.

I drove up to place my order at the menu board and sat there about a minute with no response from inside untill from the speaker a guy says "go ahead" I didnt reply right away because I figured he was talking to someone else. After waiting a few moments I said excuse me, and again I hear "go ahead" I ask them to repeat what they said thinking I was hearing something differnt and again this person says "go ahead" but was doing it with anger in thier voice, I asked do you want me to pull forward? I hear nothing for some time then I hear"welcome to burger king how can I help you" but in a different voice. They were not busy and when I paid at the window the guy wouldnt look at me or speak to me, he just held out my credit card after running it and not saying a word and then lets go of the card almost dropping it when I reached for it. Then to top it off my jalapeno king was cold and I do mean cold not warm, im not even sure it was made correctly.

No matter when I go to this Burger King the Food is always cold, I have to give it back for it to be heated up. It appears to always be the same cook and he never heats it up long enough which I thought the food was supposed to be cooked fresh but it is not. What happened to have it your way.

When you give it back to the cashier, he gives you an attitude but I want what I pay for, sometimes the Chicken Fries tastes old as it has been cooked in left over grease. I don't understand why can't this place serve hot food?

The manager had an issue with my daughter smiling and not actually speaking to a customer which my daughter has only been there for a week. She acknowledged she was wrong. The manager then made all kinds of mean comments towards her and told her that she's not the one. My daughter is underage and I feel like those we're inappropriate words. Another one of the workers heard her say this. I'm also a manager and know that she could have wrote my daughter up for not speaking to the customer or counseled her but instead she suspended her for a week and the reason was because her mother came in which is me. I think that something should be done by this. Please contact me [protected]... Thank you. The manager name is Latrice.