Burger King
reviews and complaints

When I got interviewed I asked for my saturdays off because it's the only day I can really spend with my son because of visitation. I don't want to lose my job but my head manager literally asked why I didn't go in for work when my other manager had me off for a Saturday. Plus my friend that works there with me got his application lost after being hired so he had to reapply and he is religious and asked for Sunday's off for church and didn't get it either. I hate to sound rude but I feel it is disrespectful to not understand people's situations when they got problems with schedules and can't work around after she said she could and would after we both got hired. I'm pregnant and have appointments plus school coming up and if she can respect to work around it I hate to say I will quit and put in word to people about this. She even agreed to work around my schedule and I feel she lied and now is being disrespectful to co workers.

Waited in line for 25 minutes, finally got to order my food and they told me to pull up and wait until they bring it out. 20 minutes later she came out and asked for my receipt to know what my order was, frustrated I gave it to her and waited 10 minutes. She brought only half of my food and I told her I ordered an extra fry and an apple pie. Another 10-15 minutes I waited to finally get my order, that was cold. Just unreal and pathetic. This should never ever happen. This was the Burger King in Barnwell South Carolina. I've never had service this bad in my life.

We stopped with our grandson at a Burger King on the N.Y.S. Thruway. I ordered for the three of us, Was assigned a number to be called when food was ready. I filled our sodas, grabbed napkins, etc., then took my place once again in line. What I witnessed for forty minutes was NOT FAST FOOD. There was one man cooking, one older woman trying to field orders and bag them, while alternating between filling the ice cream/milkshake huge bag, alternating as cashier! Good Lord! I counted five people working on a busy summer day on the THRUWAY!. Store ID 4NYBKG52. I could actually see our food sitting there- by the time we got it it was cool- I like it warm, or HOT? The ketchup bin was empty and we got a small fry instead of a large. there was no point in complaining because the left side of the corral for people waiting was packed. Whose attention might we have gotten? No one even looked up and people kept disappearing to do multi-tasking. Really-I do go to Burger King every Sunday. Please address this issue?

My dad was overcharged for 2 ten piece nuggets. He was charged 5.40. At 1.69 x 2 with tax I got less than 5.? He questioned it and the employee said he was wrong then said you want me to throw in a free nugget. Wtf? I go in question it and they don't want to hear it and get really rude and told me to never come back. Well I [censored]ing won't and as a veteran i'll be sure to pass it around. Thanks for nothing. Guess you lie because I didn't get it my way. I don't appreciate calling my dad a liar. He is a 77 year old man, the overcharge refund was not even that big of deal. It's about integrity.

To whom it may concern:
I have been an avid B.K. customer for almost 42 years now and probably wont be one soon. What happened B.K.? The prices were always good and the food was always hot and ready to. This is the first time I've ever complained about things in your stores. The last four times I've been to store #3926 in port orange my food has been cold and employees have been to busy to smile or even say a simple thank you or say "thanks for stopping by" or anything. It always seems to be an inconvenience for your drive through employees to give me my food and get my order right. Are your employees unhappy at there job? Unfortunately it has been most of the B.K.'s in my area (volusia county)that I have had either the order wrong or cold food. I would normally take the food back but I am on the road traveling from job to job and do not have time to bring the food back. Is it that hard to give a person hot fries and not cold? Even dipping sauces for the chicken fries that I order? Please o please B.K. let me know you can fix this. I hate to go to anywhere else.

Stopped in the Claremont NH Burger King and went to the drive up. Sat there for a few moments and no one answered to take my order. I then proceeded to the drive up window and there was not one person anywhere to be seen. I honked the car horn 3 or 4 times and still no one responded. Where were the workers? Very very bad customer service. Wait------ what am I saying... NO CUSTOMER SERVICE PERIOD.

I was at burger king eating dinner with my family and have witnessed a heavy set employee with a black ponytail being extremely rude to two female employees tossing things on the floor and calling them names and cursing in a loud enough way that my young children could hear, he was specifically telling them to shut the [censored] up with other customers in the lobby, while the 2 females were picking the things off the floor the black ponytail boy threw a stack of fry containers at one of the girls. I find this extremely disrespectful and expect this to be dealt with!

I visit one of your Burger King location about 3 weeks ago and the manager there was very rude and disrespectful. When I placed my order, he acted like I was bothering him. Long story short, I order a number 1, off the breakfast menu. When I got to the window I ask for strawberry jelly, he stated that they didn't have any. I am allergic to grape. So, I cancelled my order, he then slammed the window in my face when I asked for a receipt for the refund. So, I honk my horn and he back to the window and said what. I then ask for t he district manager number, he said for what and I am not going to give it to you and close the window again. So, I drove around and went inside the location. There is decided to go to the back office. Then he came out and was rude again, when he saw me recording our conversation, he stated that I couldn't record him. I called this matter in and have not heard back from anyone. I would like someone to call me. I haven't not been back to Burger King since this matter and still have the recording. I want other people to see how he treats the customers that come through that door. I would appreciate someone calling me.

Stephen and Nicole was smoking weed at the back door and was very rude once they came in also didn't give me all my food gave no receipt til I came back and was told I was gone be put in the book for a free cheese burger when I paid for it never got it to come back and pay again and my first order was cold and nasty to eat and Nicole was cursing and threating me with customers in line the Burger King on purtist ave 150th

The evening of July 24, at approximately 5:45 pm I stopped into your establishment with my family and tried to order dinner. The person at the counter was dressed in black, so I assumed she would be the manager. I asked her how she was doing and received a reply, "just a minute". A few seconds later she left the counter and came back minutes later and continued to ignor us. There was no personnel other than her taking orders. After a few more minutes my family and I left the establishment to eat somewhere else. Needless to say we will not be returning to any BugerKings in the futur.

Rude abrupt help.at drive three continuous issue, poor attitude daily .refuse to go through anymore after her rudeness continues. The Burger King is only one in area and horrible people to deal with. I've tried yo.use coupons they get upser, they are mad when.i ask for water, they hate waiting for you to count change, they aren't even a busy fast food resteraunt

I went into my local Burger king to order a value bundle and the Asst. manager put in a order for two when I complained about the order and the amount he said he would take it off my bill then he refused to do it. My Husband I both go in twice to 3 times a week with the same order and never had any problems before.
the man that who waited on me had no name tag or anything except his BK shirt
the location of this store is Burger King # 8836 street address of
321 15th street West
Dickinson ND 58601
[protected]
order number 66 take out
I ordered Value Bundle with bacon cheese and he told me no can do you have to have cheeseburgers take it or not
next I order the fries with no salt he stated that they don't come with salt ( [censored] ) my husband ate about 5 fries and they were so salty he took his Blood Glucose and it was way over 400 which is bad.
Next I wanted to fill my drink cup with COKE it was out and told me he didn't have time to change it ( there were only 10 others in the place & 3 cars in the drive thru
HE was so RUDE to me the whole time we have known this person since he started there and we have never ever asked him for anything ever
in the end he robbed us of not only the money but the RESPECT we had for Burger King

THANK YOU for any & all HELP
Jacqueline D Schmidt
45 6th Ave E apt 102
Dickinson ND 58601

I had a meeting today so I ordered 5 milkshakes everything was good till they gave me all 5 shakes in one cup holder and shakes went all over my car passenger seat. So I called the store manager for refund coz my meeting was over and now I don't need 5 shake so she told okey and when I went to store they refused to refund my money and told me they can replace my shake but I don't need 5 shake now after my meeting was over.so I told them I will just talk to someone in corporate.

On July 24, 2018 I went to the Burger King in Newman, CA at approximately 9:30pm. Firstly, I should have known better. I've been to this location many times but, its the only fast food restaurant in this town so my options are low and I've tried and tried with this location to give them a chance. Last night was the absolute worst service i have experienced here. Like usual my order was not made correctly. I would say 90% of the time my order is NOT correct.
Last night, I order my food at the drive thru and she does not understand my order. I asked for half union rings, half fries she said "like on the side" I said no u can mix them together. I never got union rings. I also ordered just union rings with one of the meals and never got them. But, I did get charged for an extra fries. I ordered a fanta freeze and never received it. I ordered cheese on my whopper and there was no cheese. I get home and realize my order is completely wrong.
I go back thru the drive thru and tell her and she has an attitude and says "oh my bad" takes my whopper puts a slice of cheese on it and puts it back in the bag so now I have a disgusting cold whopper. She still never puts the onion rings. I just left because this specific location is a joke. They are ALWAYS rude. Their food is NEVER fresh. I really try not going to this location but, I had worked late and was hungry so I gave it a try and the usual happened. They never let us go to the second window because they are so slow and there times would reflect that so we have to stay at the first window. The customer service and quality of this location is so bad and unprofessional. I will never go back here again. I dont understand how people can be so unhappy and rude to customers. BK is not that cheap so I expect some kind of quality when I spend my money here. I'm very disappointed.

-Sarah S

On Sunday, we visited Burger King for an after-hours have lunch. Huge mistake! After waiting for more than 5 minutes for someone to take our order/money, the Burger King experience only got worse. We were dine-in customers, one employee brought us the kid meals in to-go bags. Then, TEN MINUTES later, our meals were brought to the table & guess what? We were given spicy chicken instead of crispy chicken. By this time, our kids were finished eating so I politely ask for a refund instead of waiting another 20 minutes. The cashier was hesitant about allowing me to see a manager. Once a manager came to the front, she explained she had no knowledge of how to issue a refund...really? A manager that is not knowledgeable in all operations is a disgrace. So, the manager gets "Gary" on the phone and he is walking her thru the steps, she prints out a receipt which says she is refunding the cost of our entire meal, however, she was only giving us cash back on the two crispy chicken meals & wanted me to sign. I explained that the amount she was refunding was not the amount printed on the receipt. Meanwhile, at the drive thru, another employee states, "I don't know what size fries this truck ordered, I'm going to give them this and not worry about it". I commented on her display of quality customer service while I still waited for a refund...20 minutes have lapsed sine my initial request for a refund. The manager could not get the receipt to print the corrected amount, a crazy employee from the back throws a $20 bill at me and says have a good day. I have never been treated this way by anyone, especially not in front of my children. These employees need to be reprimanded, if not fired. Hopefully this is not the image Burger King wishes to portray.

As i went to the burger king with my Niagara falls location and we order some sandwiches and drink but after paying for order the respresentative still didn't told as about that they are short with the ice for the drink and when i asked about the ice he laughed on us and that was the embarassing moments for us. This is the worst experince of my life

I order food periodically at 7150 e Lettsdale Dr in Denver Colorado and my order is always wrong my kids cannot play in the kids area as there is no circulation of air the tables are always dirty and the employee Flora is rude I asked for fresh french fries and she proceeded to give me old fries from another order they messed up on in Drive thru and when I reiterated that I wanted fresh fries she snarled at my and said I KNOW! I also have ordered food like a spicy chicken sandwich and received a dried out regular chicken sandwich and food not given to me iny order as well this has been on going for the past 6 months

On July 20, 2018 at 01:57 hours I visited Burger King # 4806 in Georgetown, SC. I ordered a chicken sandwich with bacon and cheese meal. I had to wait to have it cooked (which was fine) but once the food was given to me the chicken sandwich was NOT fully cooked and really upset my stomach. I know that there were other customers also waiting for their food so I am not sure if they were trying to rush or not but the chicken was definitely not cooked all the way. I have eaten at BK for many, many years and have NEVER had this problem before and wanted to let someone know.
How many other people have been given food that wasn't fully cooked?
I paid $ 7.29 for a meal that I could not even eat.
It was disgusting.

Thank you

I went thru the drive thru last night 07/23/18 I stopped at the speaker and placed my order I was told to wait a minute which I did then I had to repeat my order not once but twice. I was then told to go to first window which I did. No one was at this window and I waited and waited and no one came to the window. The car in front of me had gotten their food and left so I thought well maybe I am supposed to move up to the next window. I pulled up and immediately a woman started Yelling at me and telling me I had to go to the first window. I told her no one was there and she said well we are short handed. She kept yelling at me and I finally said just forget it I don't need food from there that bad to listen to someone rant and rave like that. She said oh I apologize but I had had enough and drove off. I will not go to any business and be talked to like I was talked to. I drove clear across town to another Burger King.

Hi there I'm complaining about them opening late like they have no care in the world because yesterday on 7/23/18 at 09:37 they wasn't opened and I seen a staff member outside and asked him why they not opened he said because they was short on staff but that's not a reason to opened on their own schedule and today on 7/24/18 I went there at 07:20 and they wasn't opened again so don't know what else to complain about besides everytime I go there they're closed