Burger King
reviews and complaints

The first time me and my mom went thru the drive thru we wanted 15 minutes in line and the order was wrong and the fries cold. As we were waiting in line one of the workers came out the side door and stood there talking to the truck in front. We thought she was giving them there food because she giving them a drink and food. But when we pulled up the truck stopped at the window and got more food. The girl at the window was very rude. We thought since it has only been opened for a couple of weeks was the problem. But then we went back to the drive thru and the girl answered it laughing and couldn't hear us with all the laughing in the background. We said it three times and she asked crispy or grilled. We were ordering the whopper combo. And herb tone was very rude. I have been there two times and I will not be back. Thank you Stephanie Key.

Your Burger King restaurant in Hartselle, AL (Highway 31, N; Zip Code 35640) is between my home, work, and church. Therefore I frequently stop on my way home. The food is fine and the service is usually good. However, in the women's restroom, the latch on the regular stall door has been broken for more than a year, which is ridiculous. I could bring in the toolbox from my truck and have it repaired in no time. It is a terrible inconvenience when I bring my 84 year old mother after church and one has to hold the door in order for the other to use the facility.

Burger King:
I and another person have always used this Burger King. There are new people now and the order I placed on 05/22/2018 after 10:00 p.m. was given to me wrong! I and my friend sat outside in the parking lot to eat our sandwich since the lobby was closed to the public regarding the hours. The order was '2' Chicken Sandwiches as advertised 2 for $6.00. Also, '3' orders of Chicken Nuggets and a large coke. The lady I was with said the sandwich was too hot and spicey and could not eat it. I tried eating my sandwich and noticed we both did not have tomatoe that should have been on the sandwich. I used my cell phone to try to get someone(they were not busy)and left a message, no one answered. So, I went back through drive-thru and told them the sandwich was too hot. They said they did not put a spicey chicken in the order but took the sandwich, found out that the person that made the sandwich accidentally put a spicey chicken on the bread but took it off then put a regular non-spicey chicken on it. Very unsanitary! The chicken nuggets I also told them were not cooked done. This is a first time of being totally dissatisfied from this restaurant! There are friends hanging out in the lobby of the employees and sitting at the table and not open to the public! The employee brought us a new sandwich and a little bag with '2' slices of tomatoe in this bag since they did not put it on my sandwich like is advertised! There is another Burger King in Seneca, S.C. that is about '10' miles away and we will not use the Walhalla, S.C. Burger King anymore until the food and ordering and cleanliness is brought up to standards for a restaurant. I have been going to this Burger King in Walhalla, for over '3' yrs. and have never seen it go down like it has. I also explained about the nuggets not being done and they just asked if we came there very much. The lady employee did exchange the sandwich but like I said, it has NEVER been below the standards that I have explained. VERY UNSANITARY the way they did the sandwich, nuggets and letting people hang around in the restaurant inside that do not work there. Have even seen before last night, believe it was last week, a non-employee open the door and tell a customer that they would have to go through the drive thru since the lobby was closed! They also had a drink, etc. Not clean like it used to be. There use to be a manager that was on the evening shift named 'Bryan' and I did ask about him and was told he was on the day shift right now. Something needs to be straightened out, this Burger King has NEVER been like this before! Sorry to complain but until it is straightened out, we do not feel comfortable eating there anymore.

Thank you!

Monday evening my partner and I decided to go to Burger King for the awesome deal you are offering. The Kings Meal deal. We ordered two Both prepared with no condiments. Plain. When the order arrives we check the first sandwich which seems to be fine. We assume the rest of the order was ok as well. We finally are home (3miles drive.) we are now ready to eat and watch our favorite television shows. We discover pickles, mustard, mayo, all over the sandwich. We are immediately laughing because my partner is from Mooresville NC, born and raised. I was simply visting for the weekend. He literally complains bout this particular location all the time. I'd never experienced it. Until...

We go back to the drive thru window. Immediately we are told we can't accept food thru the window. Right after that manager Farrell comes up asking what the issue is. We began to explain and he interrupts asking have we touched/ate the food. I immediately say "Well, we def touched it that's how we know it's not right. He then closes the drive thru window with prep gloves on. Stands there goes through our bag of food checking every sandwich. He then opens the window with the same HIGHLY CONTAMINATED GLOVES open the sand which and begins lifting the meat off the bread showing it's plain. Offering the food back, because "nothing is wrong with 1of the 4 sandwiches" i couldn't believe what i was hearing and seeing. I'm telling Farrell I'm not happy with my order. I'd like it to be made over especially after having to leave my home and drive all the way back. My food was never made over . I was forced to take a refund back. I absolutely cannot believe I was forced to take my money back as if I wasn't good enough to eat at the establishment. I was t good enough to have the order made over. FYO: We waited on the initial order forever to complete Atleast 12minutes, drive another 15min and have to come all the way back to deal with a person who doesn't have empathy, compassion, understanding. I am only now left to think it's how I look. I don't think I could ever walk into, drive up to a BURGER KING ever again. I really have the worst taste in my mouth. Feelings are completely hurt. Simply put, wow.

This BK is the WORST I ever encountered. Stupid me keeps going back giving them more and more chances, mostly because it is close to where I live (Convenience). But everytime I go there, they either do not have something or they constantly "forget" parts of my order. That store probably owes me at least $100 in food they did not give me that I ordered. I tried speaking to a daytime manager and received much attitude when I asked why they didn't serve "brewed" Ice Tea all day long. She said they make a batch in the morning and then that's it...seriously? Today I went through the drive through and placed my order really slow and made sure it was correct on the speaker's screen...It was perfect. A single Sourdough King, small fries, and two pies. I even explained to the lady at the window that I wasn't trying to be rude, but that I always have bad luck at that place. She gave me my order, and I gave them the benefit of the doubt by NOT looking in my bags before leaving. I get home, and guess what? Haha, I have to laugh, or I will cry, there were NO FREAKIN FRIES!
Unbelieveable! I reckon it is what happens when you hire KIDS and people with attitudes who just do not care!

Started off by getting order completely wrong I had ordered double cheeseburger ketchup only with bacon they gave me the complete wrong order so they then "fixed" it and gave me a regular cheeseburger not ketchup only they took it back and it came back with no bacon so I had told the manager "Angela" she then proceeded to roll her eyes told the employees to throw the bacon in a bag and was completely rude and unprofessional for a manager then handed me my two skimpy pieces of bacon by itself (not on the burger)I will never return there again

I just had a Manager curse and rudely re rap my sandwich and tell me in curse words she dosent care who i complain to.I went thru drive threw check order and notice one of my chicken sandwiches said spicy so i sent son in to fix order and she blew her lid came back re rapped sandwich and slammed it on counter then when I just said to give me refund she went to work window and ignored me when i said i was calling customer service she slammed money on counter and said i am banning you from here.If theres video please pull and you make judgment if this is who you want representing your brand.I sent son back in to fix order when i walked in she was already talking rude and nasty to my son.burger king on El Camino in SOUTH SAN FRANCISCO managers name Maria

Hello, just did a drive thru order at store #3019, upon Receiving order daughter look into bad and thought all four sandwiches was in there because of the size of the whopper so she thought it was the 4th sandwich, missing 1 whopper jr and been over charge. Got all the way home to discovered it and I ask for receipt they said the receipt machine is broken and I also call 10 times no one is answering the food, never again in life will I go to this ghetto location of a Burger King. I knew my total was incorrect because of the change I received back. However I had a coupon and gave them the code for 2 whopper jr and 2 fries, instead this is what the receipt show, but I thought they receipt machine was broken they did not give me the receipt to see my total, I am beyond pissed

I went through the drive thru on Sunday after church services with grandkids in the car. I ordered chicken nuggets and cheeseburger, fries. They asked me topull up and wait for my food order. I waited and waited. There were 3 other cars behind me that
received their food at the window and passed by me to leave. I had to get out of my car and leave the kids in the running car to go in to ask about my food. It was not ready and they did not have a clue as to what I had ordered. The lady working the drive thru had to go to the food prep area and get my order together as I stood and waited for it. the manager could be heard from the prep area saying, "You all will have to get it together or go and take a break if you can't get it together." I was shocked!. I went thru the drive thru to keep from getting out of my car with the grandkids. There was nothing said to me about "I'm sorry ma'am"

Burger king-23660 Telegraph Rd, Southfield, MI 48033
They keep the BK sign off at night, so if and when someone does go through the drive through they are told their all out of food. Shake machine is supposedly "out of order" 24 hrs 7 days a week. The food is thrown back in the fryer from all day sitting there. They have reputation of food poisoning and by the looks of it, I can see why.

Date: 5/21/2018 1:02 pm
Location: Lakeland, FL store #2498
Order # 64. Drive thru
I was told at the first window after swiping my card that the "card thing isn't working right" and I need to pay at the next window. So I gave my card at the next window . After leaving a received a notification from my bank about the charge. I then noticed they charged my twice. So I called the store and asked for a manager. After a period of time she answered and I explained the situation. She then told me I need to take it up with my bank because its my problem not theirs and they can't charge twice for the same transaction. Normally I wouldn't make an issue over $7.59 . But the rude attitude and in a sense called me a lyer over $7.59 is reason enough for me to spend hours of my time getting my point across. When A simple, sorry about that. I will look into it and will see if I can fix this for you. Would have been a perfect response and enough for me to not to put time and effort into spreading this as far as I can. The money is not my concern the part of "they couldn't have done what I said is my motivation"

So the other day...we were in the Burger King on Meighan Blvd, in Gadsden, Al. I happened to look in the back...and the cook... He was standing there cooking in his underwear. I mean literally had his belt around his knees, and standing in his underwear cooking our food. We cancelled and left.

Is this normal? The last couple of times at this location, which we previously loved going to, but...it's been bad...and now...the cook...in his underwear? Really?

I purchased a whopper from Burger King on 5/20/2018. I usually eat my hamburgers with the wrapper still on. I opened my hamburger at the top and began eating. By the third bite, I had a gritty felling on my lips. I opened the whole burger and seen white fungus growing on the bottom of the hamburger bun. I became sick from the site and lost my appetite. I was on my way to work, so I was unable to return to the store. I called the restaurant when I arrived at work. The manager was very rude. If I was unable to return to the store, I would not be able to get another hamburger. I am a nurse, once I get to work I am not able to leave again. I asked if I would be able to come in tomorrow. She stated that she would be off, and their would be no way to do a return on a day old hamburger. I would like a refund, or at least store store credit.

5/19/2018 I drove through the drive thru at at 3:30 pm. Gave the cashier my debt card and she ask me to pull to the front while they made my food. I stuck my hand out my vehicle waiting for the cashier to give me my card back. she sat for a couple seconds and stared at me. After she finally gave me my card, i waited 5 minutes for my food. I got 2 spicy chicken sandwich and 2 jr burgers 2 fries and 1 onion rings. I eat the spicy chicken sandwichs when i got home, woke up in the middle of the night with sharp pains in my stomach and diarrhea. Someone needs to check if the food is being made properly fully cook.

I purchased two chicken sandwiches and one was raw. I have pictures of it and I ate half and noticed it was raw. When I noticed I was going to call them and it was after hours. This is the second time I have had issues with this location. I am not happy at all with what happen. I hope to have this taken care of without any issues. And this will be the last time I eat at any Burger King. If I end up becoming ill you will hear from me again

I Ordered a Bacon King No Mayo, I buy this Specific Burger for my Son as he is Deathyly Allergic to Onions, and the Bacon King Doesn't come with them, tonight the Burger I was given was NOT a Bacon King and had a huge Slice of Onion on it, I returned to the Store I purchased it and the Manager did have the Sandwich remade, and gave me a refund, But the Cashier that had taken the order had made comments that people are only complaining to get free food, I told the Manager that I just wanted the Burger I ordered, and to make sure there was No Onions or Mayo on it, The Manager chose to refund the money, and I Complained for the Fact My Son is like I said Deathly allergic, I would have had to rush him to the Hospital because of it, I stopped doing bussiness at the E72nd & Portland Ave Location for this very Reason, they insist on putting onions on the Bacon King.

I visited the Burger King (5425) on 5/19/18 and asked for food dropped fresh. The cook in the back as the rude fry girl with long nails and red finger nail polish was working with fries with no gloves on and continued to cough over food without covering her mouth. She rolled her eyes and walked off to the kitchen I saw the cook take a spicy chicken patty from the holding draw so I asked to drop it fresh then another rude cook peeked his head around the corner another very nice girl asked him to drop a fresh spicy chicken patty for me and his words to her was "I will think about it". And this is the same cook that a week prior to this visit I asked for 20 piece spicy nuggets he didn't want to drop more for me and when he did he purposely burned the nuggets. The manager is not a good representation of the company she was a heavy set lady with short blond hair I heard the only nice employee in the building tell her that I asked for a manager and she took her precious time getting to the front of the store no apology or nothing then after waiting another 10 mins for my food to cook again they still cooked the wrong food so I asked for a refund and left. I will never return to this burger king again. I heard employees say things like they were working off the clock and another say she want taking a customer order because she was getting off so the customer behind me wait 10 minutes before the rude employee with the long red nails took his order after she told the only nice employee that she wasn't taking nobody order. The guy with dreadlocks should be fired because he is really gonna get the company a big lawsuit with no care or concern for the brand.

Went to the stevensville MI location today and had the worst experience with the manager. As I was ordering my food he had the nerve to stick his hand up in my face and tell me hold on. I understand if he needed a minute but he did not have to stick his nasty palm 1 inch away from my nose. I will possibly go back to that location bit if I do see him working the front counter I will walk right back out. This is not the first time he's either been rude to me or to another customer.

I went to Burger King in Forest, Va on Saturday the 19th of May and received cold, nasty food. When I returned to the store I could see if group of kids in the back just standing around talkin and not working while multiple people were waiting on food. Also a lot of the kids had ear phones in and seemed to have an attitude towards customers. I had to wait 15 to receive my food.

This was my last and final time. We love Burger King but it seems like the one in Livingston, TX #3655 can't get it right. My Texas Whopper had A full hand of Jalapenos and just drowning in mustard. The Bacon King we asked to add lettuce and onions. Got 1 tiny onion and 2 tiny pieces of lettuce. Fries asked for fresh we got fresh mixed with old cold fries. Don't know why I'm wasting my time, didn't get a response then. I only complain if it is warranted. Guess we will only get Burger King when out of town.