Burger King
reviews and complaints

I visited the Elkins WV Burger King last night. To start, I sat in drive thru for 8 minutes before anyone even took my order, I thought maybe they were short staffed so I let that go. Once we got to the window and paid, I sat there for an additional 6 minutes. Once I received my food and had gotten down the road I realized that I was missing a fry that I had paid for and then my daughter was eating her chicken nuggets, and bit into one and it was slimy and cold in the center. I understand that it isn't a 5-Star restaurant but the fact that I was in the drive thru for a total of 14 minutes and my child's chicken nuggets weren't even done is completely unacceptable. I honestly would not have complained about the missing item had my child been able to actually eat her chicken nuggets. While I was in line 2 cars waiting behind me also pulled off. I've never had a problem like this at this Burger King but after last night it will be a long time before I return, IF I do.

Hello,

I am writing to inform you of the situation that happened to my daughter and I this morning at one of your locations. The location when went to had operating hours on the door saying they open at 6am. Although the doors were unlocked (since I witnessed an employee unlock them) the drive thru was however not since the screen also said reboot on it. About 10 minutes after 6am we pulled up to order and employees had witnessed us pull into the parking lot and then into the drive thru line. After not being helped I then parked the vehicle and took my daughter inside were I then was looked at awkwardly by 2 employees. I asked if they were open to which 1 responded "not quite yet." I then said "okay...guess we will come back later." Surprised by no response to me I turned to leave and said "well your sign says you open at 6am." The employee then simply said "yes we are a little behind."

Look I completely understand that things happen however then don't unlock the doors yet or put up a sign. My assumption is that they personally had situations causing them to not be prepared for the 6am open and the reason the doors were unlocked was so "technically" they can say they did in fact open on time to avoid trouble. I will not be visiting this particular location in the future and coming from the world of customer service, they could have at least taken my order and I probably would have understood more and would have waited inside until the order was prepared.

Thank you for your time in reading this. I love Burger King and will certainly continue to visit you all in the future but wanted to simply make you aware of my experience.

Warmest Regards!

The manager sammatha cooks her own food and people outside the store for free . and i thought company polict no matter who you are you dont prepare and cook your own food or your porportions what if i wanted extra for that price. She isnt manager material and i hope this issue gets resolved all the other employees are amazing how about you make that curly haired girl manager not sammantha thank you.

I love burger king. It's so much better than McDonald's, but what do you do when your order has never been correct? We were so excited that they were opening a burger king right here in Truman, AR! We went the very first day they opened. We were so happy to have something different than McDonald's, we waited in line for 30 min that first day. We got home, pulled our burgers out and they were wrong. All that time waiting and I couldn't eat the sandwich I was given. We figured that the reason was they were so busy was because it was the first day open. Several times we have been back but, the order is always wrong. It's unbelievable that I have never gotten a correct order from this new burger king. We went tonight ordered 3 burgers, fries, nuggets and a drink. We checked the burgers, wrong...went back got the burger fixed. Got home to eat...the nuggets weren't in the bag. They just left those out. We're done with it! McDonald's is just right beside burger king so from now on..that's where we're going. We just lose money going to burger king. Never again!

Here lately everytime I order its wrong I have to repeat my order over as n over get to window pay for my food pull up to next window they read off what I ordered an when I get my order it's wrong this morning in Augusta ga I called back to store an manager on duty wanted to argue with me about my order I travel on weekends an my chose of place to eat is at burger king an she ask me if I eat the sandwich an I said yes cause the nearest place to turn around was two miles an I had to be somewhere at 8 am so what are yall gonna do about your customer service

The current manager name Adam at 6945 75th St, Kenosha, WI 53142 is the worse manager I've ever seeing in my life. Adam is very rude not only with clients but also his own team member. Please remove the manager by the name Adam from this location. Until them I will make sure my family, friends, neighbors and clients avoid purchasing food from the burger king on that lication.

I placed a simple order at the Burger King located at 195-10 Jamaica Ave Queens, NY. I asked the cashier for a cup of water. The cashier proceeded to hand me a small, open cup of HOT water with pieces of melted ice. I handed it back to her and said no thank you. 15 minutes after leaving I called the manager who refused to give me her name and after I told her what happened she defended the cashier and said I asked for water so I got water. Then hung up on me once I asked for her name. I called back and another employee said we are busy and hung up once again. It is disrespectful to hand someone hot water when you can just say we dont give free water.

I have ordered chicken grilled wings and product has not performed well it's taste was too bad as I complaint to employee he just replied very rudely and also using amusing words I have told him to call the manager he just replied that I m the only manager do whatever u want eat this only or go from here the behavior was too bad so I m going to take the action towards ur company as I m a tourist I have came here for visit I m going to take action or u just take the action and refund my money as soon as possible and the name of team member is Rupinder. you have ot improve and check our emploees communcational skill

I look forward to your reply to my problem.

Lokesh kumar
[protected]

@10:15p.m I went through the drive thru @the Burger King located on Twin City Hwy. In Port Arthur Texas. As I began to place my order I sd can I get a 2 for six and was completely cut off n the Burgerking worker sd NO you may not order that cause I'm out of meat and I sd I wanted the chicken and she said [censored] what else you want [censored]! NEVER ever had I had to complain or be disappointed. As I'm writing this I'm beyond upset its a Completely understatement to have gotten off to ask to speak to the manager and find out it was the manager. They've Completely lost my buisness.

I went to the bugarking at Walmart, in Hoover, Al, 35244
I was on lunch break around 2:44, stood in line for 15 mins, had customers in front getting mad too.
1 at register, 1 burger maker (the manager himself), 1 complain maker, who the guy at the register was looking after.
People started walking out and so did I, didn't have anything to eat cause I was out of time to get back to work .
Real bad service .

My name is Mercedes Russel and on 10/05/18 at 7:35 pm I went to the Burger King store #17371. I ordered a bacon cheeseburger but I needed it plain, no cheese, just the bacon, meat, and the bread. The ones making the sandwich did not read the prompt as I'm watching them make the food. One of the associates puts everything on the burger including ketchup and them bacon on the ketchup side. He then realized he did not read the screen right and takes the bacon off and wipes the ketchup off with his gloves, then they proceeded to wrap the sandwiches up and give them to me. There was a manager that asked what he was doing and I'm not sure what he said. However, I explained to her what happened and they did make me New sandwiches. I was HIGHLY dissatisfied because he showed no remorse.

I went to burger king at approx. 4:00 to get a whopper jr. With cheese and med. Onion rings to go. There was 2 cars ahead of me so after I ordered the food it took approx. 8 minutes of waiting in line to get my food. After getting my food I drove home (approx. 10 minutes). When I got home my food was ice cold, no cheese on my sandwich and my onions rings looked like they were left over from lunch and kept under the heat lamp too long. They were all dried out. I had to throw it all away!

Do not go to the claremore ok burger king. I learned my lesson.

Went Thur drive Thur order king meal 2 sandwiches, drink, fries for $3.79. Both sandwich were special order kid did get them right. He said pull up to first window for amount. I sat there for 7 minutes no one came so drove to second window...kid mumbled something and took my card. Brought my card back with recipt with no price or food order on it. I told home I wanted to see others recipt. He did bring it to me. I told him it was wrong because it was $8.14. He walked away an manager came back an asked what the problem was. I told her several time I said I was ordering th king meal, and he just rang it wrong. She explained it was his second day. That ok, but I want what I ordered. She said I can not do that. I ask and your a manager. She said yes. She said I can give you 2 small chicken sandwiches I said no I ordered the king meal for for $3.79not $8.14. I told her to void it out and rearing it up. I was a supervisor at Hardee's back as a teenager. She said I can not do that. I looked at her dumbfounded. I handed her my pop back and said just give me my money back. She said I can't I have only been here 2 months and they have not trained me to void anything yet. I said just give me my money and call a manager who can tell you how to do that she refused. At this point she still did not take pop back. I pushed pop back at her and told her I was going to call corporate, I did that on oct 1 2018 and am still waiting for a call back.. they have my money. I got nothing expect a very rude manger. I tell you I would fire her butt for sure.

I visited store #248 on trooper rd and west main st norristown pa Oct 5th 2018 at 12:07 PM. I ordered a veggie burger only ketchup. I recieved a veggie burger with ketchup mayo pickle onion lettuce and tomato! I didn't realize until I had already gotten back to work and couldn't return to have them fix it. My receipt clearly says only ketchup. This is unacceptable. For all they know I could have an allergy to all the things they put on here that I DIDNT want! I took pictures but your site wont let me upload them. My email: [protected]@LIVE.COM

We went through drive through at 912 am on Friday October 5th 2018. We sat at the window for 5 mins before she even came to get our money she then handed us our coffee we asked for cream and sugar but got none the coffee was bitter and cold. 10 mins later we got our order which was 3 meals they were like warm at best all in all it was a taste of money.

I am very appalled this morning. I come to this horrible service burger king often because it is convent for me and my sons travel to work/school. I ordered a breakfast burrito jr and hahsbrown and the jr was so poorly and had NO SAUSAGE at all. I called about 7 times and finally got an answer just for her to tell me i can not get it replaced because they would charge me $2 for sausage and it wouldn't be a whole piece of sausage she would give me half.. FIRST IF IM PAYING $2 YOU WILL NOT JUST GIVE ME A HALF YOU WILL GIVE ME $2 WORTH. SECOND, how can this not be replaced, if the drive thru woman in the back at 8:15 on October 5th with Braids (black and blonde) did not give me a receipt?

highly upset my son did not want to eat and had to eat preschool breakfast. i would like an answer and something!
Autumn
autumn.[protected]@gmail.com

About a month ago I had a horrible experience at this location the and I filmed it and put it on social media within an hour it went viral
The girl in the video gwen schslinger stole money from me refuse to print me a receipt or count down her draw I was very polite about it at 1dt told her I would wait until she got a chance to count her draw down cause it was only 2 ppl in there with her understanding she was busy I proceeded to wait while she had a disgusting [censored] attitude because she made a mistake
Long story short I told her she didn't have to have an attitude because I was asking for my money
She got mad call me a fat [censored], so I told her she's lucky I hint beat her [censored]
She proceeds to threaten me by calling her bf joseph carlton to come and fight me all this is while she's on the clock mind you
When she threaten to call her boyfriend joseph carlton I went got my boyfriend
That when the video occurred I threw a drink at her this is the same video I posted on social media a month ago that day the laws were called me and my bf we're banned from bk and since then haven't been back
We'll yesterday 10-3-18 4pm gwen schshinger and her boyfriend joseph carlton accompanied by 2 other dudes we're on there way to bk on prein when they seen me walking across the st from the store which is right by my house next st over from bk he dropped her to work and circled the block and rolled up on me in her sliver gmc terrain in front of my house saying oh yeah gwen said that was u attempted to try and throw a drink at me and threatened to put there hands on me 3 men once they left I called the cops and reposted the video from the incident a month ago on fb we're not even friends but she stocks on page
Once I posted the video she comment on the clocked I might and laughing like it's funny because u aunt 3 men to attack a woman
I have video screen shoots of her says he had them come follow me
Ppl post video of horrible customer service everyday no one that does [censored] like this should be employed for this comnpay nor any other especially not in a management position i'm contacting the company before things get out of hand she deserves to be terminated

I purchased a Burger King e-gift Card on line in September for $25. I've gone to 2 different Burger Kings 3 times. Each time when I placed my order I gave the Manager the printed e-gift Burger King printed paper that I printed from my home printer. They tried numerous times and each time refused me service saying that their machine isn't set up for that kind of transaction and I'd have to get in touch with you. SO, ... please refund me a $25 regular plastic gift card or a credit or even check. You got my money for the e-gift card, please produce a card that will work at the various Burger King shops. Thank you

About a month ago or less, I enter the drive-thru at Burger King on W Western Ave, South Bend, IN 46619. But b4 I enter the drive-thru I sat in the parking lot to retrieve my coupon for my family meal. As I continue to the window to order my family their meal I was told by the Burger King cashier that the coupon I was trying to use didn't start until later in the week. I was stung to hear such nonsense. Becuz my coupon didn't have a start date but it did have a expiration date. This is why I sat in the parking lot to look thru the coupons expiration dates, I always do. I left without my family a meal. Later I received a phone call from Burger King District Manager (Michelle) becuz of my complaint and she offered me to come back to that specific Burger King for a free meal. But mother nature step in and I got sick for a while. When I was able I called Burger King to retrieve my family free meal and was told by the STORE MANAGER they don't recall of this happening. My question is if this DIDN'T HAPPEN HOW DID I KNOW THE DISTRICT MANAGER NAME & WHY DIDN'T THE STORE MANAGER FIGURE THAT PART OUT...

I came through the drive thru for a simple double cheeseburger and a Valu fri. I experienced rude service because their card reader was not working. They tried to insist it was my card which has had no issues at any other locations prior to or following the charge for $3.51 I was requested to pay in cash, which I did not have. I told her that she could enter the card in and she insisted that I pull ahead and leave my card in her possession out of my view. When she came out to return my card she again tried to argue with me after she processed my card, instead of apologizing for the inconvenience. I told her she was arguing with me and she said "she remembered me" I have NOT been to this Burger King before and was simply in the area for work! So not only was she rude and argumentative but then she had the audacity to lie to me! When I asked her for her name, she refused to give it to me and walked away. What a horrible reflection of your company!