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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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R
8:35 am EDT

Burger King egg and cheese croissant

I went to the Burger King in Troy Michigan on 14 mile and John r rd @ 9am today with my daughter because she like the pancakes, I also ordered hey egg and cheese croissant and a order of hashbrowns there was two strands of blonde hair on my sandwich I initially call the store directly and asked to speak with a manager I spoke with a lady named Peggy that tells me that there couldn't have been a hair in my food because the cook is black... I'll also be reporting this to the better Business bureau this is totally unacceptable and unsanitary...

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B
10:17 pm EDT

Burger King dining room safety

The Burger King in Greeneville Tn on US Hwy 11E has a on going safety hazard. One of their own making. I was just there at around 9:30 pm tonight (July 19th) I guess every night they move the chairs out and block 60 to 70 percent of the dining off. So all the customers are corralled into a small area. They also place yellow signs in the walk ways and large add signs (as big as a person) in the main walk way. This building is proper (to code) looks good with several exits. The customers only have access to one exit. I guess we are expected to move towards the kitchen in the event of a fire. I watched an older Gentleman with a cane while holding a tray try to push pass a big sign that was in the main threw way. If a drive by or some other emergency was to happen the customers would have no way to hide or move out of harms way.

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C
9:47 pm EDT

Burger King product and service quality

This is regarding BK store #12726. An order was placed by Wadeline ref Order#573 on 7/19/17 @ 10:10pm. I received a poorly prepared order of a #1 meal without cheese. The fries taste a week old, the sandwich was soggy and my fruit punch taste more like water. The service I received tonight is worst then the service I normally receive in the afternoon. For a company's motto of having it my way, I was completely disturbed to see how my order came out. It was a complete waste of money. I would like a refund immediately (ref check: 30118).

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S
7:41 pm EDT

Burger King employees

I went to Burger King tonight and ordered a 2 for 5 chicken sandwich and I forgot to say what I wanted to order on the sandwich so I figured it would be ok to tell them at the window and the employee at the window told me that they already made the sandwich so my question was ok you couldn't remake the sandwich they didn't ask me to pull up and wait or anything I always have problems at that restaraunt with rude employees except one girl and I actually complimented her kindness

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7:24 am EDT
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Burger King money scam - rude employee

I wanted breakfast for 2. I asked for the 2 for $4.00 sandwiches but I wanted them on a biscuit instead of a croissant. I was told no, it doesn't come that way. What happened to "have it your way?" So I asked if I purchased 2 meals instead if I could have hot tea instead of coffee. I was told "you can have anything as long as you pay for it!" Is hot tea more expensive than coffee? Is a biscuit more expensive that a croissant? The answer is obviously YES, at THIS LOCATION. There are 2 others I pass going to work that have better trained employees and do not try to scam you out of money. Chik-fil-a certainly has my business now! I have never been treat rudely there and they bent over backwards to get you what you want.

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P
5:45 am EDT

Burger King lack of service

This is the 3rd time we made the long trip from my home with my family only to find all the lights are on but nobody is home an hour before closing time. On a previous trip, we were about to make it up to the drive through where we were met with an employee waving his arms and yelling from the door that they were closed again way before closing time. There was one successful trip (during a earlier visit) where the manager was more than courteous and very nice. She really went out of her way to give us great service. However, she was never seen again. No doubt because of the shortage of caring employees.

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T
10:05 pm EDT

Burger King wrong order

Last night in Holly springs ms I got an order that was completely wrong (all burgers when I ordered chicken) and I was ok with exchanging it for my order but the employee and then the manager had a complete rude attitude like I was lYong even though I had my receipt and the uneaten food...I repeatedly get bad service in this store but when my black husband or biracial children order for us we get good service...I truly believe you have a racist against white problem in your holly springs ms store

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L
4:27 pm EDT

Burger King paid for 5.79 salad and received a 1.99 side salad

Today my husband went into the Burger King at 600 Hwy. 29 North, Athens Georgia while I remained in car. He returned with our order and we drove to our daughter's house. When we arrived and took out our order we had received a side salad with no salad dressing and was charged 5.79 rather than 1.99. Remainder of order was correct: 2 medium fries and chicken sandwich. I have tried for over an hour to call the number of the store [protected] listed on the receipt and I keep getting message that all circuits are busy. It sounds to me that phone is off hook.
Order number was 49, time was 2:59 p.m. On July 18, 2017. Store No. 9691.

How do we get refund?

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J
6:39 pm EDT

Burger King cook staff and lack of management

First off we walk in to a place with no air on with being 80 outside. So it was hot in the restaurant. People lined up at the counter no-one acknowledges people as they walk in. Tickets backed up at the Windows. Then I look in the back to see a male employee taking on his phone while making food. He didn't switch his gloves or even excuse himself to take the call. To say the least we left disgusted.

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N
4:09 pm EDT

Burger King food with plastic in it

On July 1, 2017, I bought two crosssanwiches at Burger King Store # 9066 on Airline Drive in Bossier City, LA. Both had pieces of hard white plastic in it which scrapped the roof of my gums. I returned it and got a refund. I filed an online complaint and then the district or local manager contacted me at 10:15, July 3 and said he wanted to apologize and offered a $25 gift card. He asked that I go pick it up the next day and he would leave it for me. I went to pick up gift card and of course it wasn't there and no one knew what to do. On July 5, I then called customer care and filed another complaint and they said they would forward the complaint to management but no one has contacted me yet and it's almost two weeks. I filed an online complaint again on Tuesday, July 12 and the same district manager called July 13 and said he would put a gift card in the mail. Never received it still. I offered to share the photos and no one has requested them. I am so disgusted with BK. I need assistance in filing a major complaint and publicizing it with the photos.

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R
2:25 pm EDT

Burger King kids meals

07/16/17 Phoenix AZ, on Glendale and 7th St...
BK advertises for Smurf kids meal toys, we went to 3 BK where they advertise the Smurf toy on the menu board and none had the toys. I drove to three then gave up. To my disbelief one BK Manager said yes we have Smurf toys but we are not giving them away until we get rid of these old care bear toys. I said well we can here to get Smurfs and willing to pay for them and she said no. I asked which ones of the Smurfs are you carrying and she said she cannot tell me until the rest are gone but the Smurfs are in the store. RUDE, UNCARING, FALSE ADVERTISING, and they let a customer walk away with no satisfaction and money in hand to spend elsewhere. At least McDonalds Happy Meal Toys have never been falsely advertised or turned down to purchase.

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F
9:08 am EDT
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Burger King customer service

I was with my children at Burger King on Saturday in Boerne Texas zip code 78006 around 1:30 in the afternoon. The cashier did not tell the cooks i wanted mustard only on may cheeseburger so when I went up to get it corrected they got really upset. I heard the cooks saying this costs us money and it the customers fault that she i didn't order it right, even though I did and the cashier messed up. They also started commenting on how I just stood there waiting and that it made them angry when customers just stood around waiting that it was dumb and customers were stupid. I was really really shocked and my children saw how upset I was. Basic Human decency is not too much to ask for and these rude cooks ruined my Saturday.

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H
10:36 pm EDT

Burger King rudeness of employee. store #12732 marcy

Sun, Jul 16, 2017 6:41 pm. My husband and I went in to get 2 for Ten whopper meal. The guy that took our order was fine. However after we got our order, we started eating and the french fries majority in one of the orders were very short, 1 inch nubs. Like the last of the batch. My husband took them back to the counter and asked if he could have some long ones. Marcy said we don't normally do that. My husband spread them out on a napkin and said you like satisfied customers don't you. She said oh we have a lot of those. She did reluctantly give us the fries. Could have let it go if she would have stopped talking about it to other customers. We were there still eating and we could hear her from the counter. Very rude and improper I feel. After the third conversation started to other customers about the incident I had enough. She was telling her manager about it. (didnt know at time who was the manager). I confronted them and told them that wasn't the whole story. The manager said she would like to talk to me outside. That was when I figured out who the manager was. She was very appologetic. She hadn't even been notified. She said she would talk to her. I just didn't like the very unprofessional way she was talking about us to the other customers. I feel the manager did a very fine job of trying to make things right and diffusing the situation. We don't normally complain about things and didnt think it was even a big deal to ask for fries that weren't the giblet ends. Thank you

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L
12:39 pm EDT

Burger King customer service

So I went to this Burger king around 1:00pm. I approached the drivethrough no greeting or nothing. After I made my order of three meals I approached the window where the person looked like she was on a personal call on the phone and again no greeting just swiped my card. She then gave me drinks one by one and it was only me and my mom had to ask for cupholders. Asked for more sauce and only gave me 2 bbq and 2 zesty. I kindly asked for 2 more and she said that she had to charge me, which makes no sense since I have three meals. Terrible customer service my order was also wrong since I ordered no pickles. I did not want to make a scene but I was very dissappointed.

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Y
8:44 am EDT
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Burger King refuse employment

Me and my son visited burger king in Memphis on Frayser blvd. 38127 and while we was there my son asked about employment. The manager that was there ask him what school he attends, he said MEMPHIS BUSINESS ACADEMY she said oh those students are trouble and of course I replied ALL STUDENTS/ TEENS AREN'T THE SAME. Then she say WELL SHE ( THE HIRING MANAGER) DON'T HIRE MANY BOYS IF SHE CAN HELP IT. So I felt my son was being discriminated against because of the school he goes to and because of course him being a teen male. This isn't right because he's trying and for the lady to tell him straight forward YOU WANT BE HIRED BECAUSE OF YOUR SCHOOL AND YOU A MALE that is discrimination

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A
7:19 pm EDT

Burger King unethical behavior

Went to visit a town called mariposa the only fast food was a burger king. There was very bad behavior for kids to be around. Two employees doing a drug deal in the kitchen passing a glove between them ties at the top with something inside. And the same boy involved in the drug deal was throwing his hat and acting very child like. Them him and some blonde girl could'nt keep their hands off each other. To me this is no way to run a restarant and i will never go to another burger king again.

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M
1:28 pm EDT
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Burger King burger king#15306 at george craig travel plaza

I see someone else did a complaint about this Burger King on the same day I was there July 7 so I was not imaging how bad it was. It was horrible. There were 10 people in line ahead of me. Oh and there were just 2 people working. There were 4, I stood in line 20 minutes so I had plenty of time to watch. The one young female running the register seemed to be the only one who could run it. She would take about 5 orders then stop to pick up the orders which had already stacked up waiting to hand to people. No one else came up until a young male finally came up to hand out a few of the stacked up orders. My husband had pumped gas, parked the car waited a few minutes, I could see him in the car, then finally came in to see if I was alright. I had just gotten to the counter, when the young female left the counter. In all fairness she didn't say "just a minute" or anything like that, MAYBE BECAUSE SHE KNEW SHE WAS GOING TO BE GONE ABOUT 7-8 MINUTES. So she technically didn't lie, she just went away without saying anything to me. I was watching 2 people in the back, one an order guy shaking the coffee filter handle thing, but no big call for coffee and if someone really wanted coffee there is a Starbucks right next door, so I think people would go there instead. So no one is taking any more orders. I finally leaned over the counter to see where the cashier had gone, she was on the floor getting money out of the safe. Then she told the other staff she was going to the store at the other end of the plaza, I assume for change, and she took off. Still no one taking any orders. So the only person who can run the register has to go for change too? What the heck folks. Anyway the older guy, the other girl at the grill, never came forward. Since no orders had gone in for over 8 minutes, I think they would probably be caught up by then. The lady behind me said this Burger King is always awful, but that night was even worse than usual. I wasted 20 minutes of my life, and oh yeah, the fries were cool and hard by the time I finally got them. In addition, the area around the counter, floor, tables was filthy. Maybe that should be the next plaza you tear down. It should have been down before I ever stopped there. Feel free to get back to me if you have any concern about your customers.

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Update by Marcia Coonen
Jul 15, 2017 1:33 pm EDT

I had meant to say there were MORE than 2 people working in correct to a posting before me at this Burger King on 7/7. 4 employees. I had plenty of time waiting to do a count.

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M
11:31 am EDT
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Burger King the food

The food I was served was not fresh my grand daughters chicken nuggets tasted like they were made a few hours ago and same for my chicken sandwich the fries were even cold the dinning room was very dirty I have been to a lot of burger kings and this was was very discussing I will not be back and will not recamend any one to visit that particular one

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N
7:07 pm EDT

Burger King poor service

On Thursday, June 29, 2017, I went to Burger King (store #17545) on so. Academy Blvd to purchase kids meal 4pc chicken nuggets and 2 xl cheeseburgers. I went to the drive-thru and was told to wait a minute. It was actually 15 mins. and when I tried to order the person on the other end was rude and brusque claiming he had 3 orders he was working on. After finally taking our order, we drove to the pickup window and the rude behavior continued with the employee complaining to the back of the house staff about us. We could hear him which I suspected was his intent. When asked to speak with a manager we were informed that he was the manager. It was by
far the absolute worst service we have ever had in any fast food restaurant. I myself have been in customer service for many years and if I would behave in such a manner I'm sure there would be consequences including loss of employment. when I went on their store website I saw numerous complaints. I suggest that the main office investigate and resolve the many issues associated with this store. You are losing numerous customers due to your staff. Take responsibility and take action!

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T
6:35 pm EDT
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Burger King horrible service

Burger king located at 4210 george washington hwy, portsmouth, va 23702 has the worse customer service I have ever seen I went to this location about a month ago and ordered about 40 dollars worth of food and when I got to the window to pay for it the manager refused my money because it was a 50 dollar bill I told her this was all I had and she told me I could go to the store and get change but by the time I got back they would be closed so I could come back tomorrow after this I have refused to eat at any burger king location until today I went back to the same location and ordered 16 classic hot dogs and the yound lady at the window had a attitude and said I should have called ahead and since it was so much food I would have a long wait I did not mind a long wait but when I got my food and drove two minutes home all of my food was ice cold like it came straight out of a refrigerator I never received a receipt everyone in this store is extremely rude I will never return

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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