Burger King
reviews and complaints

Dear Burger King,

I normally would never complain to a corporate headquarters but tonight I'm 95% sure that a money stealing scam was attempted by a manager at one of your locations. The location is 17015 North 7th Street. I just got back from this location and the approximate time of the issue was around 8:45 PM on Tuesday September 19th.

I pulled up to the drive through and simply ordered a 10 piece chicken nugget and one value fry. Upon reaching the window the cashier mumbled the total to me and all I heard was something 42. I didn't think much of it and handed over my debit card. As soon as she handed me the bag of food I knew something might be wrong as it was far too heavy but I pulled away. I pulled into the parking lot and checked my bag of food. I had received what looked like 2 value fry's and my 10 piece nugget. Okay no problem they must have heard me wrong and gave me two frys instead of one. No problem at all. I still sensed something was off so I checked my mobile banking account and noticed a charge for 7.27 from this Burger King just now. I searched through my bag and of course there is no receipt. Doing simple math in my head $1.29 x 2 for the fries and $1.49 x 1 for the nuggets doesn't equal $7.27.

I take my bag of food (with no receipt) back into the location and speak with the young woman working the register. I explain to her I was overcharged and ordered one value fry and one 10 piece nugget and was charged 7.27. She looks perplexed and the woman that handed me my food at the drive through (who I find out is the manager) immediately sees me and says "you ordered 2 value fries, we both heard it on the headset". Okay fair enough, I didn't order 2 value fries but I understand mistakes happen. I explain to her this and say okay so if you think I ordered 2 value fires and a 10 piece nugget why was I charged $7.27 and not provided a receipt. She immediately begins acting strange and pulls out her phone to use her calculator and does some rough math and tells me she owes me $2.85. I didn't see her pull this money out of the cash register so I can't confirm where this money came from but the whole situation just felt like she was trying to skim a few bucks off of me thinking I wouldn't catch what happened.

Wrong order, no receipt, no acknowledgment that she was wrong and strange behavior from the two staff members that I encountered. I don't want to fully call her out for attempting to scam but I just would like to pass this message on to see if there was anything else suspicious from this manager or the location. I have never had any problems with Burger King but seriously felt like the manager had attempted to take advantage of me. I would include a receipt but I was never given one and when I asked for my receipt inside the subject was immediately changed to giving me the difference back by using the calculator on her phone. I will be monitoring my debit card to make sure there is no other suspicious charges.

The manager appeared to be about 5"3, dark brown hair with a pony tail and of the hispanic background. I looked for her name tag and of course she didn't have one present for me to say. I should have asked for her name specifically but with this time frame you should be able to figure out who this person is.

Thank you for taking the time to read this and please feel free to call me directly at [protected] for more information or email me at [protected]@yahoo.com.

I'm more interested in protecting your brand and other customers in case this issue has/or is happening to other customers.

Thanks,
Dustin

I went to order a crispy chicken sandwich drove away realized I had a spicy chicken sandwich that was as thin as a piece of balonie and cooked to a crisp and dripping saturated with spicy chicken sauce, I didn't return because I was already headed towards my destination and it would of been more of a hassle than it was worth. I've never had such a bad experience with a chicken sandwich in my life.

We ordered food for a lunch stop from Vermont to Maryland at the Burger King on Route 5 coming down 15 South. No problem ordering the meals but when I went to the ketchup dispenser to fill out paper cups with ketchup the substance that squirted out of the dispenser was basically WATER with a hint of red. At first I thought something was wrong with the dispenser and I filled another cup and then another until I realized the management had diluted the ketchup with (tap) water. That is disgusting and a health hazard putting tap water in with ketchup and leaving it at room temperature to grow bacteria. This manager is asking for a law suit for food poisoning. I went to the counter and complained and it was immediately apparent I was correct. NO ONE denied the ketchup being watered down. I asked for a ketchup packets and was handed ONE and then told I would be charged 25 cents for each additional packet. I don't know if this is the usual practice of all BKs or just this one but I don't plan on finding out as I will never go to another BK again and risk my health. And I was not the ONLY patron to complain about the ketchup. DISGUSTING WAY TO SAVE A FEW PENNIES BY BK!

Store #11906 in New River AZ is NOT putting the survey codes at the bottom of the receipts. Without the Survey code, One cannot take the SURVEY. This is the 2nd time I have received a receipt w/out the Survey code. One problem w/ the order for this receipt, was that the chicken patty for the original chicken sandwich was overcooked, like cardboard. The fish sandwich was perfect but the chicken sandwich on a scale of 1-10, was about a '2'. Receipt #1708696 and employee (cashier) on the receipt was Rebecca.

Burger King store #11441 in Ormond Beach, Fl
Floors are filthy, trash on the floors, condiments and straws are not restocked, the drink dispenser is sticky and dirty, etc. Today's visit(Sept 18, 2017) ordered a sandwich and it was made improper, asked for another and was told no and to watch my attitude. Also employees in food prep area wearing flip flops, no head gear, and not once did they wash hands and employees talking on personal cell phone and serving food and working front registers. Very irritated and unhappy with the service and the way I was talked to.

I bought two chicken sandwiches with two fries at your store front in Saratoga Springs, Utah. I first notice the fries had a peculiar taste and when I began to eat the sandwich it also tasted off. I did not finish the fries and did not eat the second sandwich.

I used to frequent this location frequently but I have had poor tasting food before. I am not interested in buying food even with coupons which continues to taste poorly. There are other food vendors in the area which do a much better job.

I took my family of five to the burger king near my friends house in concoction it was about 8 o clock at night we ended spending near 50 dollars on a bunch of different things to have since we hardly get fast food. What a waist of my money. The fries were cold and not even filled up to the correct amount per size the nuggets were Okay for the price. My husband's burgers were supposed to be ketchup and mustard only they were made regular, but the worst part was we got 3 large size chicken fries and let me tell you they were as hard and old as can be. I'm not talking coupl hours I mean they were terrible. All three larges couldn't even been eaten by anyone in there right mind. I live about 45 mins away from there and I was not turning back after getting 20 miles in. I was sooo angry I waisted my hard earned money on a meal that no one took the time or effort to make decent. NEVER AGAIN.

Went thru the drive-thru right before 10p.m. last night and was made to fill as if my wants and needs were a complete inconvenience to the drive-thru cashier. When pulled to speaker we was still figuring out what we was wanting and looking at menu, she said she could take our order and I said I needed time still and before we could figure out she said for me to put in my order not asking if I was ready or if needed more time. It was more her way making it known she wanted us to order already... Asked for sauces at window and said we had to pay bc we didn't order chicken nuggets but our meals had fry's and we was only aloud 1 pack each so any extra needed payed for which I did. After pulling away realized she must not of heard when I asked for salt packs for fries so came back thru the drive-thru when she seen me at window she asked what I needed and told her I needed salt I was told she had one pack in area where the salt packs are stocked and instead of going and getting more to stock up and give me I was handed one salt pack and was told that's all there was. I just felt as if coming to this store was wasting the time of your employees. Very very unwelcoming feeling.

Went to Burger King in Windsor heights, IA. Ordered 3 crispy chickens one turned out hard. I couldn't even break it apart with my hands. when I bit into it I felt it was going to break my tooth. The staff acted like they didn't know what they were doing. Acted very confused when I confronted them about the situation. It was awful I won't go back again.

We went to the Burger King in Carroll, Iowa on Friday, September 15th around 1:30 p.m. When we got there, we noticed that one entire piece of the menu board was missing. Also, two different kinds of soda were out of order, along with the ice machine. We placed our order, after asking about certain items, because the menu board was missing. We waited 15 minutes for a salad and a Texas Whopper meal. Upon finally receiving our order, my husband noticed that his french fries were cold and very limp. While we were waiting 15 minutes for our order, they obviously did not make fresh fries. When I brought them upfront, they proceeded to hand me a new box right from the same batch that we had just returned on. So, once again cold. At this point, we needed to continue on our trip, so we just ate it. Upon entering the women's restroom, I noticed that one stall was blocked off and marked "out of order". The other stall obviously had not received any cleaning in quite some time either. I used it, flushed the toilet, and proceeded to find that the soap dispenser was broken off the wall and on the floor. Keep in mind, they had 3 people working, and the entire time we were in there, no more than 4 other people came in for food. I think we know why. Obviously, this Burger King needs a lot of help with some issues. Service should NEVER be that slow unless you are swamped. When someone returns a food item, you make them a NEW one. Finally, items that are broken need to be attended to. We have always enjoyed eating at Burger King before, but this one was just a shame.

On at least 4 occasions I have ordered sandwiches without onion due to my allergy to them, and when I get them home they have onions. I have complained and threw away the food because I didn't have the time or inclination to drive back to the store. This last time about ten days ago, I drove back and the employees thought it was funny and were yelling give him extra onions and run onions on the roll. You have the worst employees for fast food in this area. That is probably why several of their stores closed in this area. I have 7 employees and uses to get BK take out frequently. THAT IS DONE. BK is no longer on our list of places to have lunch or dinner when we work late.
Your employees took away food that we enjoyed and made it a place that is considered so bad that I and my employees and family will no longer frequent that BK. Maybe you should send your employees to Chick Filet and let them see what customer service is. They could also learn respect.
BK obviously doesn't understand how important having a good customer service is and I expect this store to go the way the BK Turnersville went, CLOSED!

So, I just visited one of the few Burger Kings left in operation in my area. I went out from visiting my elder mother to pick up lunch for us. I went to the nearest location which is Maple Avenue Burlington, NC 27215 (sorry I don't have the store # as I left the receipt on the bag). I had to go inside as the drive thru was temporarily out of service. I ordered for my mother and myself and received rank, old food that was room temperature at best. After an attempt to eat a portion of the food, I prepared to leave my mother stating that I was going back by there to request a refund. The manager came to the register and told me he needed ALL of the food back and stated that I had been gone a half hour also that they don't guarantee the food will be hot once we leave the restaurant or arrive home. I said, you know what? That's okay, just throw it away and I'll call Corporate. He didn't seem moved, concerned nor accountable to his poor conditions at this location. I even asked him, what were they doing with the money's they made? This was the last 'red' penny that this Burger King will ever see from me/us and you must know the value of Social Media? Others will know as well. It was above $7.00 for a $0.00 worth of crap!
Marsha C. Fearrington
Graham, NC 27253

First of all I am regular customer for more then 7 years. I never did complain before. This is the first time I am doing that and hopefully it will change. Whenever I go for my coffee I have to wait recently all the times Either there is customer or no customer but they always make me wait because they have to make fresh coffee that they says to me.If I go through then also I have to wait, what is the problem? It wasn't before like this way and now recently why it's like that way, I don't want any free stuff. I need only smiling face and no waiting for just coffee. Please do somthing and thanku in advance hope my this complain worth for other people too.
You's sincerely
Good customer

After spending $50 at store 6248 we got the worse service I have ever seen in a fast food restaurant first of all told we could not go into the store so went to the drive through and then had to go back when the order was not complete there were people sitting in on doing this they did not want to let us in to let them know it was wrong when they did they were rude and throw the burgers at us and gave us back our change while screaming at someone in the store and not even looking at me not sure how you train your staff but I think it needs looking into after looking at your customer service page all it is full of is bad complaints once again this is the worst experience I have ever had in a fast food restaurant. 09/15/17.

I went to burger last night in the drive through in Oceanside ny on long beach road around 8 pm and i had the worst service ive ever experienced. i ordered 2 grilled chicken club salads and the young girl at the drive through had told me to pull up away from the window to wait for my food. i pull up and notice 7-10 cars leave with there food in a fast manner while im still waiting for my salads. 15 minutes goes by and still no food. i go inside to ask what is taking so long and the girl i ordered my food with at the drive thru says "oh you didnt get your salads yet?" and looks surprised. I have not only felt completely forgotten about but embarassed as well. i finally get my 2 salads that ive been waiting for, for about 20 minutes now and get home to eat one and both of my salads grilled chicken was COMPLETLELY burnt and dry i didnt even eat it and threw it into the garbage. not only did i just waste money but i wasted my time when i could of taken my business elsewhere.

I work for the local Fire Department in the area and after Sunday morning training I decided to grab some BK breakfast before heading to the station. I went through the drive through of store #846 and ordered 2 croissants for $4, I specified that I would like a sausage egg and cheese and a bacon egg and cheese. I also ordered a large coffee and an order of hash browns. when I finally got to the window after a substantial wait I was given my items. I said thank you and drove away. Prior to leaving the parking lot I realized that I was holding a cup of cold coffee, coffee that was supposed to be hot (indicated by the fact that it was served in a styrofoam cup). I said "what the heck", I will just have an Iced coffee so I poured my coffee into my creamer (I had creamer with me in another cup) and found the bottom of my cup full of coffee grounds (not just a few, there were so many grounds in the bottom of the cup that only if I turned the cup on it's side could I see the bottom of the cup). I decided to go into the store for a replacement because the drive through was wrapping around the building at this point. When I stepped into the building I noticed a very prominent glass/plexiglass window (the kind that sits between you and the bank teller). There were several people in line waiting after standing there for about 3-4 minutes I went back to my car and retrieved the rest of my order because at this point I didn't want any of it. Back in the restaurant, I find a gentleman in the sitting area tidying up and request a manager (by the way they never came out, and the line is still not moving). The young lady working the drive through walked inside the building a few moments later, saw me standing there and asked with familiarity "is there something wrong with your order" I advised her that I had a problem with my coffee (and showed her) and advised that I would like a refund, she promptly took my food/drink and went into the door behind the glass/plexiglass window. I waited for her to return but she never did so I walked over to the glass and asked if anyone was processing my refund. Another young lady then asked for my debit card and brought back a receipt showing the refund. This would have been it but when the young lady opened the window the music that was loudly playing in the back was distasteful, vulgar, and profanity laced, and the same people were still waiting for their orders and some had not even had their orders taken. This is not something that potential customers should be subjected to. From start to finish, this was one of the worst experiences I have ever had.

Sept 2/2017 Store # 2751. Bacon double cheeseburger only mustard and pickles had no bacon. They made me a new burger this time no pickles. Please cut my burger in half. Sure no problem. didn't happen so back up to the counter. Asked if I wanted whipped cream on my strawberry shake. I said no thank you. Milk shake came with whipped cream. The only that they didn't screw up was the fries but of course by the time I got all the burgers sorted out the fries were cold. This was the worst experience I have ever had at a fast food restaurant. Sorry, sorry, sorry, sorry didn't cut it after the second one. Never going back. And it's true. Make a mistake and 10 people are told.

Really? And I get served the buffalo hot sauce which I can NOT eat! Took it back and I had to explain the difference! I watched them fix it and boy am I mad! Slapped it together microwaved it and served it to me! Wish I could include a pic!oh wait I can! Nasty! Batesville Ms store #9264! Get some proper help and where they aren't so rude! Looks bad!

My co-workers and myself frequent the burger King in danville, pa. The past couple of times they have messed up the order and since we are on our lunch break we cannot go back and get what is missing or trade what was given by mistake. We get charged for items and so not receive them. We will no longer be going there and will make sure no one else does also.

I have been going to BK for 40 years, as it is the only fast food place where I liked the food. In the last month, at both the BK in Redmond, Oregon and the one in the south end of Bend, Oregon, I have gotten fries that were very unlike any I have had before. They were crunchy instead of crispy and flavorless. In addition at the Bend location, I got tonic water instead of Sprite - no syrup was added. At both locations, workers failed to give me napkins twice and I have had to ask for fry sauce or ketchup, something I used to get automatically. Twice I asked for no pickles and the burgers had them anyway. This is a severe change from decades of good service and I am wondering what is going on. Although I disliked McDonald's food in the past, I have noticed it has improved, while BK has gone downhill.

I have been unhappy that there is no BK where I now live - near La Pine, Oregon, but am considering stopping my patronage. I will not order fries again, as they have changed beyond recognition.