Burger King
reviews and complaints

Burger King #7199
Order#43
12/15/2017 03:25 pm

Store is nasty dirty..both bathrooms disgusting, dirty, no toilet paper...extremely rude staff..no one knew answers to questions about what comes on certain sandwiches, completely out of all sodas, tea was sour, no manager available.. fries were cold...asked for fresh fries..was told my were fresh..my whopper was made wrong..didn't come with lettuce or tomatoes, when I asked for it...I was given 3 slices of 'green' tomatoes... the restaurant was not busy..during our visit, there were 5 other individuals who all had complaints about the service/food...the drink station was nasty/ sticky-dirty...very bad choice of employees to be representing your establishment/company...I would hope this gets to corporate..I was very disgusted with my visit/experience...also upon pulling into the parking lot 3 employees where standing in the parking lot smoking cigarettes...not a good impression..especially for people who are allergic to cigarette smoke

On 11/15/2017 at approximately 7:45 am I went to the Burger King on 4th and Slide road (in front of Big Lots and Charlie B's). The lady took my order and when she verified it, I told her she had forgotten the order of french toast. She okay she got it. I go up to pay after waiting a while, I pay with 4 five dollar bills and a 1 dollar bill, the order was $20.92. She said they were making fresh food and for me to pull up, I pulled up as much as I could because there was already someone else waiting on me. They brought the order out to the gentlemen in front of me after about 10 minutes, it was for the wrong person so see gave it to the car behind me. At that time, I asked her how much longer it was going to be and she said "I don't know they are pretty lost back there". I continued waiting when they finally brought my food out and it was wrong. I yelled over at the lady to let her know the order was wrong and she proceeded to walk in the store. That pissed me off so I honked my horn and there was a gentleman that was coming out of the store and he told her I was trying to get her attention, but yet she proceeded to go into the store. She finally came out and said she had gone to get the ticket to compare it to what I had. I told her that the french toast was missing and she said "I don't know what to tell you, I just bag it". With the wait, the attitude I was being given I ask her to take the food and just bring me my money back. So by this time it is 8:15 (late to work) and the lady who took my order comes out and says that she did not charge me for the French toast, I told her I was already late for work and I had no more time to waste and after all of that I was no longer hungry. I said I just need my money back and she said that because she was so busy and going so fast when she took my order that she hadn't even swiped my card so I was good to go. I informed her that I had not used my card and that I had paid with cash. She said no you did not. So on top of back customer service, the employees stabbing each in the back, the poor attitudes, and the wait time now I was being called a liar. Needless to say that I left the store with no food and no money. I guess this that the $20.92 (the amount is insignificant because thank you Jesus that this amount would not break me) is a Christmas gift to them selves. In any regard, I would appreciate someone looking into this issue for me because if they have done this to me how many other people have they done this to. My name is Bobbie Sanchez and I can be reached at 5430 27th Street, Lubbock, Texas 79407 and my phone # is [protected] (leave message as I am often in meeting and cannot answer the phone.
Sincerely,
Bobbie Sanchez

When I Drove thru for my breakfast this morning I ordered a biscuit sandwich, a crois. And large coffee with creamers. When I opened my biscuit sandwich This is what my biscuit looked like! Really? How is that a sandwich? I couldn't hold it and cheese was everywhere on the wrapper. And then nothing to stir my coffee with! I know it's just a biscuit but it was my breakfast! Crazy! Terrible way to do business ☹️

Ordered two burgers but only received one on 12/13/2017 @ 5:37 p.m. Manager was unavailable to help since a newbie was being trained
#2268, Order #39
They prepared second burger but w/o fries.
Drink of Fuzzy tea was full of sugar and carbonized.
It appeared that no one at BK knows difference between dry and/or plain burger
What am I doing wrong when I placed my order
Thank you

Got me sumth to eat last nigh from Burger King in Ville Platte start eating my food in da car as I was eating it my fries had a bad taste didn't pay no mind taught I was tripping got home gave my baby and my son sum as they start eating it and getting down to da last one he realize it was green on one side one hour later I start to feel nauseated and had diarrhea me and my son my daughter vomit he kept saying mom I don't feel good I say son me either I said that food did that to us I told him if u still feeling like that we both going to da hospital in da am #[protected]

I'm a very loyal customer at Burger King but 12/11 and 12/12 I had a bad experience on 12/11 the drive thru cashier wasn't very friendly and if I asked for anything she wouldn't respond to allow me to know she heard me are even say yes ma'am sure I have work in fast food restaurants and I know it can get a little overwhelming but I always make my customers feel wanted and appreciated and on 12/12 the cashier was very rude I don't push off my payment with force and attitude and I expect the same when receiving it back Thanks !

I went through the drive thru around 1:30pm today, ordered 2 double cheeseburgers. I paid for them and the person at the window repeated what I ordered as I got my meal, I drive 4 miles back to work to find out I got an order of onion rings, went back they laugh and pulled a bag out of trash, it was my order, they got 2 new burgers and free fries. Whoopee, should have been refunded and free meal for driving 8 miles and my time.
No real apology just like it was no big deal. This is not the first time either, think you would learn. I spent more on gas and time to make a point and get the right meal than Burger King did giving me the fries that cost them .10 cents. This is poor customer service.

Was charged 10.18 for whoppers that are 2 for 6.00. I understand an extra charge for cheese but 4.00?

Also the lady who was at the speaker and window was very rude. Pushy. Impatient. Didn't finish our order because of her tone. I'm handicapped and cannot read menu so my driver reads menu to me and takes minute to order. It's like that everytime we go there. The order is wrong, they leave something out and we have to go back. We like the taste of the food, especially the roadhouse burgers and the farmhouse kings, but it's getting to be a hassle going there anymore.

Event at Burger King
260 State Hwy 29 S, Concord, NC 28027

11.56 am at the drive thru i ordered and asked what type of toys were available for kids meals, employee could not understand what was said, then i drive up to pay window and the lady tells me i dont know, takes a few min to find out. I could not get a receipt, because of machine failure?ordered 2 toys for my kids.
Got to pick up window and got the food and attendee wishes me a good day, closed the window, i did not get a drink yet that came with the meal...waitting and looking thrue the order...find out that only 1 toy is in the bag, asked the attendee where is my second toy? She responded with cold attitude, well you only ordered one! I was about to pull out my wallet and pay for second toy, window girl told me i had to drive arround to get it?
First off the order was put in wrong after i talked to the order person twice?
Second i was not provided with a receipt due to failure of equipment?
Third food order was not expedited properly.
I was told to drive arround again thru the drive thru to complete my order that initialy was not put in correctly?

did not enjoy my visit today. I went to the danville ky location and was pulled up due to holding on my nuggets which is fine. But the nuggets I received were cold. The worker that brought them to me was very nice which I appreciated. When I tried to do the survey with my receipt I couldn't because the survey code section was missing due to having only half of the receipt.

We got to this Burger King at 10:30. First, there were employees outside dancing and acting foolish. Two, when we got to the drive thru menu they had the automated system saying that they were closed when in actuality they weren't doing their jobs! Three, before ordering we were not greeted, one girl kept asking what kind of drink we wanted as we were still trying to explain what we wanted on our sandwich! I ordered a #2 with no tomatos or pickles with a sprite, a 10 piece nugget, medium fries, and A medium cherry float. When we got to the window we were not greeted at all and once my card was swiped we didn't receive a receipt. Another girl handed us our drinks and told us to pull up to the door but there was no one else in line which we didn't understand. Before we pulled up to the door as told, my boyfriend asked for buffalo sauce and the girl at the window turned her head while closing the window and said, " mmmhm!" We received our food five minutes after pulling up. Four, When we got home and as I was pulling out our food we were missing a medium fry I ordered and while being charged with a medium cherry float, I received a small one! My boyfriend kept trying to figure out what was wrong with his drink and as he took the top off there was a drink head in his cup. My boyfriend is now feeling sick and I want answers and solutions!

To be honest this is the worst service I have ever experienced. I pulled up at the drive through and placed my order upon driving to the window to pay I was asked to stop, still not sure why . After a few mins I was asked to pull up and I handed the cashier my coupon code and I was told that I should have mentioned it which I was not aware of. Then a manager was called where he told me that I should have mention it at the window . Then he proceeded to tell me to drive around the building and come back to the window so he can put in my order again while the other employee held on to my food, my phone and my card. Once I told him I was not doing that he then proceed to complete my order.Once I drove away not only was my order incorrect, my buns were hard as steel and my patties were burnt to a crisp. I am 35 years old and have been eating Burger King all my life and this is hands down the worst service I have ever experience. I am beyond disgusted by this and disappointed that Burger Kings Customer Service has plateaued to this level.

I just purchased 10 items from burger king on 114th Dodge st Omaha Ne tonight, Dec 11th 2017. One being an apple pie. After getting home I opened and took a bite of the apple pie. It tasted off so I went to look for the expiration sticker that I have come a custom to seeing. Except there is no sticker. But there was resin leftover from where the sticker use to be. At this point I realized my gut was right about what I saw a few days ealier.
This is my 2nd complaint. Last Saturday Dec 9th 2017 I stopped and purchased a coke and small onion ring. While waiting for my food. I saw a female employee with long dark hair tear a sticker from a pie box. Rolled the piece of paper between her fingers and threw it away. Taking me back to a few years ago where I purchased food and an apple pie from another burger king. I opened the pie and found green mold spots on the top crust. I returned it to the store manager. She handed me another pie and asked me open it in front of her, to make sure it wasn't moldy. That was it.
These situations that, just myself in the last few days have experience is very concerning. I also work in customer service. I understand the importance of treating your customers with the truth and their well being the up most importance. Very disappointed customer.

Good evening,

This afternoon (Monday December 11, 2017) around 12:30ish I went to grab lunch at the Burger King located on 14902 Puritas Ave, Cleveland, OH 44135. I did not have a good experience.

Very rude staff. I had to wait long for my food and when I got the BK Fish meal #14 that I ordered it looked terrible. My sandwich had nothing on it except a fish patty. No tartar sauce or lettuce.

Extremely disappointed.

[removed]

I had just purchased a $20 order from Burger King in edwardsville, pa. I ordered the BBQ bacon whopper and received it with NO BACON? And my sister got the farmhouse burger and it didn't even have the egg on it... we are just very dissatisfied because the most important parts of our burgers weren't even provided. We could've saved money and got the regular whopper if that's what we wanted? We are very upset with the customer service at this location. Also had to ask for sauce twice because it wasn't provided.

I went to newly remodeled burger king on side of freeway in corpus christi and placed my order and had 2 wait at least 25 minutes. After that i asked mgr to refund. She said ill take the food back. And refund u. I said give me my cold food and ill go. I think i should have got the food and money back. Manager needs replaced. She didnt even offer apology.

It would be nice if when I paid for a large fry I received it. I have a picture but you do not have an attachment option so if you would like my email is [protected]@ymail.com
The size fry I got is a McDonald's kids fry. I have worked fast food in the past and I know it's not hard to read large and fill a container. Seriously not even half full. Two large Fry's I received might be equivalent to one med.

I've been to the Burger King here in Fort Mohave Arizona about 7 to 8 times and I'm a very patient person and have given them a chance over and over and over again just keep thinking that it was going to get better the service is had been terrible the food is always greasy and wilted lettuce prepared really super sloppy I'm a big fan growing up at Burger King and it is the worst thing I've ever tasted we make fun of it when we drive by calling at Burger King Chuck but it's sad I've had to send food back there 3 times and I just never do that I'm not a type of person to complain but this place is horrible and needs help really bad the food is been just terrible

Worst Burger King ever! Your employees at store number 9002,
(3951 New Covington Pike
Memphis, Tn 38128) do NOT care about a damn thing and it shows!
I usually enjoy praising a business that is exceptional ( like the McDonald's on Austin Peay close by here..perfection in every way!) But I'm sorry..just had to let you know that this store location seriously needs attention!

I ordered a 6 piece kids meal and 10 and onions rings the food was old and we got no sauce and no receipt and since they been open there never giving receipts...smh it's always something with this store...and also they ladies at the window kept handing out everything ordered 1 at a time and they also had poor customer service and dint know how to run a drive threw