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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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L
12:37 pm EST

Burger King unethical behaviour

11/26/2018
Store Number #7269

Went through drive through and cashier refused to give me back my debit card transaction amount was for 10.74. After I called to speak with the Manager to get my debit card back the Asst. Manager Alandria kept telling me that my card was not there I asked her to check the lady in the drive-thru window maybe she put it in her pocket she kept saying "hold on" and then started speaking in Spanish and giggling. I requested that she speak English so that I could understand what she was saying she replied "No" she gave me several different names of the store manager Claudia, Kasey, Keisha after I threatened to contact the local Waukegan police dept. she finally said your card is "here and i'll put it in the safe" she refused to give me a number to contact cooperate she kept saying "we are Tom's anyway" so you can call cooperate all you want. I then disconnected the call.

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6:55 pm EST
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Burger King disgruntled employee

I work for the Burger King in Portales, NM 88130. My complaint is against one of the managers there, the assistant gm manager to be exact. She keeps cutting hours of us employees, and it seems like she is doing this for no reason at all. Not only that but she is very rude to the employees and sometimes has some very rude things to say to us such as damn you need to lose that gut or you are so slow because that gut, it really gets to me and hurts my feelings when she says that to a certain employee because we are all there to make a living and take care of our families. Some of us are even struggling to pay bills because she has cut hours so much, and we are full-time employees. I myself have a daughter to take care of and other bills that I am struggling to pay. Another thing is how she keeps taunting us with how much she is making on her checks due to always getting overtime and it seems like she is stealing the hours from us so that she can make that much, and telling us that she will fire us or suspend us from work if we do not do what she says to do right then and there. I love my job and have ALWAYS loved Burger King, but this manager is making it a literal hell for us to work.

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11:51 am EST

Burger King food & service

The New Fort Mohave Az. Burger King has serious problems with both quality control and service. It's a crap shoot to get quality good tasting food we generally get at other Burger king locations. The food is over cooked, greasy, foul tasting half the time at this location. The last time we went we waited over ten minutes for the car in front to move from the service counter. Why they did not have them move to a parking spot to await their order is beyond me. We give up on you unless we hear your quality has improved but this manager and owner get one large "F" for promoting your image.

Thank You,
Nelson Evans

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12:58 pm EST

Burger King no lock on bathroom door! what?!

The bathrooms are single occupant and the men's has no lock. The broken handle was swapped with a generic Home Depot handle with no lock. So, not only do people walk in on you, the rest of the restaurant gets to share in on the embarrassment. This is a newer Burger King and I cannot believe this has gone on this long. I certainly hope there is at least a legitimate plan in place to remedy it. We were here a couple weeks ago and there was an out of order sign because of the broken handle. Seriously, what was done is not an acceptable fix. It takes a locksmith an hour tops to fix. If I come in again and it's still an issue, I'll it to Twitter, Yelp, and Google. Oh! And as I'm writing this there's a curly hair on my cheese..

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Update by No, thank you!!
Nov 23, 2018 1:05 pm EST

The employees were extremely courteous, helpful, and apologetic regarding the cheese issue.

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5:24 pm EST

Burger King their service of communication, #13846

11/20/18 I went to the drive through, she asked for my order and I couldn't hear her 2 times repeatedly, the Mexican Music was so loud I couldn't hear her nor could she hear me, she said I had to speak louder! are you serious? a customer sitting on the curb heard the music and he said now that's funny. This is a Burger king Restaurant, Not a Mexican hamburger joint. I asked her directly please turn down that music and take my order please, her English is so broken, no apology, no courtesy what so ever, and she had the most disrespectful attitude towards me as if I was an inconvenience. she took the order from another customer behind me, and made me wait, instead of finishing my order! Its a nightmare going to that location every time I go there, 1 of your employee share with me how bad management is there, irresponsible, speak Spanish behind customers behind their backs, So I get a call from a Mexican supervisor there? Orlando? seriously? do you honestly think he will do something about this issue? I am Spaniard and this is unacceptable and I am so ashamed to see this behavior, how embarrassing to your company, yes of course equal opportunity, but please speak the language, I only go there because my patient wanted burger king. If your going to hire anyone, Please have them speak English! Thank you Maria Medina

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11:54 pm EST
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Burger King drive thru and customer service

The person in drive thru was rude she was a mgr she told me to be quite and listen to her my whole order was not right drinks half full no ranch dressing was treated like dirt was told that the store mgr would be there the following day and when i got home with the food it still was not correct and i believe i was overcharged employess were rolling their eyes i will never eat at this particular burger king ever again they should really do some firing not even one employee had a name tag on

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8:04 pm EST

Burger King burger king little falls, nj on rt 46

11/18/18 approx 8pm

finger nails of person waiting on us, filthy dirty,
The other had his pants down around his knees, ordered two whoppers, it took forever, decided to avoid food poisoning, asked for a refund, which the manager reluctantly. It wasn't busy, and the other people waiting were as upset as we were.

Never mind the bad attitudes and the slow service. You can not have people working for you with dirty hands. I mean come on their handling food.

Sorry to complain, but place was disgusting, we went next door to Taco Bell, which was clean and the people were nice

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10:54 am EST

Burger King called the cops

My gf went to Burger King in South Holland Illinois she went thru the drive thru where she paid for her food she sat there and waited for change and food but was only greeted by two cop cars telling her that she gave them fake money but it was giving to her by a previous store she had just got things fromwe have gotten that person fired but something need to b done about South Holland policy it's not right to just call the cops on someone y'all didn't know anything about her she could've been mentally or unstable or sum and could've put lives in jeopardy you guys are supper wrong

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12:44 am EST
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Burger King chicken sandwich, whopper order

On 11/16/2018 at around 10:00 PM, I visited Store #22697 at 3100 Anderson Snow Road, Spring Hill, FL 34609. Phone [protected] . The store closes at Midnight 12AM as I was told by one of the employees and also posted on the order window.
I ordered a WHopper and CHicken sandwich 2 for 6 deal with small fries. The fries were cold and the little bag was not filled as it is normally filled at many other locations. I asked for the manager, because the young girl at the window was being very rude from the get go at the ordering panel and then the pick up drive window. I blew it off at first, but she kept on with her nasty short attitude after I made payment. So I received my order and I noticed the fries were cold and very few fries. There were a lot of fries missing, so I requested the manager, and they refilled the bag of fries. I went home to eat the whopper and the chicken sandwich for my relative was horrible. The piece of chicken or what ever they put into the two buns was dried out half size piece of flat crap, had a dark look inside and just disgusting with a different bun. The whopper I ate got me so sick later. I have no idea what their deal was, or why they would expect someone to eat something like that. I tried calling the phone number on the receipt, but of course no one even answered the phone for me to complain. The store was still open since they close at 12 am and it was around 10:30 pm at the time the calls were made. I could have driven there, but to be honest by the time I have gotten on my car and got there to complain they would have been closed and what could I have done at the window, with a bunch of criminals at a drive through window!
Going back to the sandwiches, The whopper was cold and I got sick from it, threw it up later and had to take medication to stop the vomiting. I believe I got food poisoning from the cold whopper, and the chicken sandwich my relative did not eat. I kept it and took pictures to show this criminals the next day when everyone is there, so everyone can see their criminal acts of selling poisoned spoiled food to customers. This is where I drew the line and determined that this should be considered attempted murder! Why would this be considered attempted murder? Well if you give or sell someone spoiled food, and they know the food is bad, or has been sitting there for a while like that piece of chicken and that cold whooper as well as the fries, and then get them so sick that it is possible that person could die from food poisoning, that is attempted murder! This should be grounds for some serious legal charges or even full force retaliation if I choose to do any way I want. Why would someone be allowed to do this to anyone and get away with it, just because they work at a restaurant or fast food place! Therefore, If you are Burger King I am going to give you two choices, I will expect you to compensate me with a full refund and some kind of extra monetary compensation or whatever needs to be done to fulfill my suffering, ill, and bad experience I went through on 11/16/18. I want each and everyone of the staff working there that night fired immediately! You know who was working during that shift including the male manager working there. If you do not comply with that option, I will file criminal charges against each and everyone of your employees, and your restaurant. Furthermore if I wish to, I am entitled to do whatever I choose to do in retaliation for what they tried to do to me. I care less if you consider this a threat or what ever you want to call it!
THIS CRIMINAL ACTS THAT THESE REGARDLESS CRIMINALS SELLING FOOD TO CUSTOMERS THAT JUST WANT A DECENT BITE TO EAT AT YOUR RESTAURANT, DURING WORKING HOURS NEED TO STOP! Your restaurant hours state that you are open until 12AM on the window label. Anyone should expect the same freshness of food until closing time! This is Attempted Murder! This was done intentionally because they knew that food was not good. How can someone see a squashed dried out chicken patty and still have the audacity to place it in a sandwich and sell it to a buying customer. The same goes for the cold whopper and the fries. There was plenty of time to produce a fresh chicken patty, a fresh whopper, and fresh amount of fries to fill a small fry bag. SO yes I expect some kind of positive response from Burger King about this issue IMMEDIATELY! OR THERE WILL BE CONSEQUENCES OF UNBELIEVABLE PROPORTIONS! I STRONGLY ADVISE YOU TO FIRE THESE 4 OR 5 INDIVDUALS THAT WERE WORKING THERE THAT NIGHT AND DO WHATS THE BEST TO TAKE CARE OF THIS SITUATION.

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6:57 pm EST

Burger King drive thru messed up and then forget about me.

I went thru the drive thru, order taker was telling me the coupon # was not coming up, then finally got it, he said sorry that was my fault, I had told him several times I wanted the sandwich's plain. when I went to pay I asked him if he had put the sandwich's in as plain, he said no I said they have to be plain. I pull up to the second window I was then asked to pull up and wait, they would have to remake the sandwich's, after 10 mins of sitting, a lady comes out and ask me what I had. I told her I was really getting pissed. then a guy comes out hand me my food. I live 2 mins away, I get home fries are cold and the chicken sandwich I ordered was not correct.
he did upsize my fries from small to large. but they were all cold. I'm very disappointed.

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1:50 pm EST

Burger King charging to add toppings even when asking to remove other toppings

Hello, so the past few times my girlfriend and I go to BK I like everything but onion a she only likes lettuce and mayo on majority of sandwiches, why the hell is there a charge to add lettuce or tomato on a sandwich when you ask for a sandwich that only has cheese, ketchup and mustard? makes no sense. I thought BK is suppose to let customers have it their way? "BK have it your way", and yet be charged to add a simple piece of lettuce and mayo and asking to remove other toppings such as ketchup, tomatoes, pickels? always for you to rip off the community? we live in olean ny where we have 2 bks. well we have always been going to WEndys where it Is simple they have lettuce and mayo on all sandwiches and if you ask for lettuce and tomato on it they do not charge it! see that makes sense, your corporate sucks. Wendy's rules.

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Bradkj
Gaithersburg, US
Aug 23, 2022 7:39 pm EDT
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Burger King charges to omit toppings. $.55 per sandwich.

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A
7:27 am EST

Burger King egg and cheese

I have askes for egg and cheese and not bacon ehich i dont eat however they served me woth bacon. After asking to replace they took 10 min to come back because its highly mismanaged and they dont keep track of order. Serving staff is rude.

I dont eat pork due to relegiuos reasons. The order taker lady was fine and she was the one who was reminding them.

Its burger king located at fort lauradale airport gate G6.

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6:46 pm EST

Burger King fingers in the fry cups

I was waiting in the drive thru for our food and the woman getting our order was grabbing fry cup holders and putting her fingers inside of the cup!?
That isn't very sanitary and I am not going to eat my fries now. The dispenser for the fry cups is designed for the workers to grab the cups from the bottom!? GROSS! never again will I come back to this location.

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Chris1977
, US
Nov 13, 2018 1:25 am EST

Was she wearing gloves?

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M
11:28 am EST

Burger King e gift card refusal

I bought an e gift card for 25 dollars and no burger king will accept it. I pull up to the drive thru window and an assistant manager denies my egift card as payment so i had to pay with cash and getting home i realizes that the food is old and stale... Im so upset about these people ripping me off after they get to keep my 25 bucks from the e gift card purchase... I regret ever buying that card...

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Chris1977
, US
Nov 13, 2018 1:27 am EST

You could've canceled the order and saved your cash. JS.

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B
5:39 pm EST

Burger King food not fresh.

Used a original crispy sandwich coupon (9080) to purchase a meal. The chicken was refried . After eating half through the sandwich i vomited most of my food. The onion rings and soda were edible . I did not receive a receipt not good customer service. I was told to pull down in a small drive through behind 3 other cars! I did not like the customer service nor my food. What a waste of gas and money

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9:58 pm EST

Burger King philly cheese king in dyersburg, tn

I wanted to try the Philly cheese King so i stopped in your Dyersburg, TN location. (11/9/18) I don't normally eat here because every time I do there is a problem. I have had burgers smaller than sausage patties, wrong orders, & slow service. But, I really wanted to try the Philly Cheese King so I went any way.
When I walked in there was three waiting for food and only one person at the counter waiting to order. I get in line and notice the total chaos behind the counter. First off there wan't anyone working the register at that moment. Everyone was trying to fill current orders. I could see a nice lady (Britney) and what acted like a manager behind the counter, two gentlemen working the kitchen, and someone in the window. It seemed that Britney was working the register but was trying her best to work around the manager to get orders filled but he kept getting in her way. The cooks were not doing a good job listening to her as she asked for items to complete orders and the manager spent all his time yelling back for more fries. He even got a little too loud and used words that maybe should not be heard by the customers.
I waited in line (just 2nd in line) for 15 minute before Britney was free to take an order. She took the order for the guy in front of me then mine.. then she went to help fill orders again. Some how my order never got filled and was removed from the screen. I was waiting for about 35 minutes before they noticed that I had not gotten my order and Britney attempted to get it completed. She called back the order to the kitchen several times and over and over she had to ask for items that were missing.
At one point one of the cooks got ugly with her and the manager did little to settle it. I finally got my order 53 minutes after placing it. Then when i sit down to eat it.. it looked nothing like it should. Nothing like the one I seen in a review on youtube. It was basically a double cheese burger. (see picture )It had 3 small onions on it and hardly any cheese. I want to be sure that it is know that Britney (don't know her last name) worked hard and stayed professional the whole time.

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9:14 pm EST
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Burger King philly cheese burger

We ordered dinner sourdough philly cheeseburger meal and chicken fries meal. Got home opened the burger. It had 1 small onion sliver. Looked nothing like the add. Called local MGMT, she said bring it back. We did we get there and she looked at it and said "it's all we are allowed to put on it" and hands it back to us. So now the entire order is ice cold and just horrible quality nothing like what we thought it was. She did not offer to even make our food fresh after having us drive all the way back.. so no I am eating a cold crappy burger and fries and my kid is eating a cold crappy meal as well. (I refuse to let my kid eat crappy dinner we went to Wendy's). But the MGMT was rude and unprofessional. The food was very poor quality. It wasn't cheap it was $16.20 for the two meals. ( We only spent 12.58 at Wendy's for better food). But I am a single mother and work hard for every penny and feel as my time and money were wasted here.

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8:28 pm EST
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Burger King grilled chicken salad and whopper value meal

I took a picture of the salad which contained the poorest excuse for lettuce - iceberg - some limp and some frozen, pale tomato slice -2pieces- and watery low caliber Kens Ranch. I know Ken products as I own a restaurant and happened to be traveling. These days even McDonalds has descent salads and this was a poor representation of one you would have expected back in the 1980's. Get with it! The whopper value meal for my son had a burger that was not even hot but room temp at best even though he requested something with no pickle. I warned him not to eat it but he was hungry. The fries were scant and turned upside down in the bag. I never even got a receipt so I could not fill out the survey. I did get the order slip so I can tell you it was the store on Gulf to Bay in Clearwater, Florida at 8:18 pm on Friday 11 09 18, Chk #5670 and the person who took the order name is Katrina.

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7:23 pm EST

Burger King delivery

Location on navy road in Millington Tn. It is 7:18 pm prime dinner service and a total of 14 cars and trucks had to turn around and left due to couldn't go thru the drive thru. The company delivering food parked and blocked the drive thru and management could have had the truck park on the side and allow business as usual. So the staff wonders around the parking lot as no drive thru and seems not to care nobody could order. I am one of the 14 cars and trucks and won't ever be back. And I go there everyday.

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7:05 pm EST
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Burger King hair in food. bad management

My fiancée went to Burger King (Clifton Heights) and ordered food for the family. When she arrived home I took one bite and it had a ling string of hair in it. I called Burger King to report this to a manager and one person answered acting as a manager, to which I was simply trying to tell them please wear hairnets because this is the second time this happened to me. The response was a second person acting as a manager being ignorant towards me and not acknowledging the fact that this happened. I wasnt asking for a refund but just that they do better. All I received was disrespectful people. They need new management and employees there

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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