Burger King
reviews and complaints

170 abbott rd
Buffalo, ny 14220
United states
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- restaurant opens at 10am, I arrive roughly around 10:10 no one responds on speaker, i've waited patiently for about 10 minutes before proceeding to the window and manager and or workers with the headset on have windows locked and are not responding. They have a very corrupt way of management, and the employees aren't very "polite" as they should be. This location is known for rude, slow, dirty all over the reviews and if you visit you will understand for yourself. This is unacceptable and is a very bad for people to view it this way.

I started working at Burger King about six months ago, and in that time I endured much disrespect by managers. I came in at my scheduled time and I was supposed to get off at ten. On the schedule though the store manager scribbled out my time and put in midnight (which I can not do because my living situation). I wasn't able to stay and when I went on break the boss said don't come back. There were many times I stayed late but this on time they fire me though I worked other stores for them. I've seen the store manager yell at costomers. Macy Eason treats her employees like dirt. The store is in Longview tx 75602 Eastman Rd.they also work kids who are in highschool more hours then legally allowed.

Today i ordered the 2 for $6 special and asked for two whoppers... My preference is mustard. I forgot to ask when i initially placed my order and noticed once i sat down. When I went up to the counter to correct my order, i was informed that they could not fix my burger. It seemed to be a manager, couldn't tell. He also said he could not throw away a bun, that it would be a loss of profit. After all that, they still went ahead and remade my whopper... I thought the motto was "Have it your way" but this person made it difficult for no real reason. Later learned his name is Jose.

I went to store #2771 today with someone. Went to the drive through and requested two separate orders. I was told by the person at the drive through was that she wasn't allowed to do that. It is the only Burger King that will not accommodate this request. As a result I will no longer purchase anything from this store neither will the person I was with. This happened at approximately 12:01 pm on Wednesday September 12, 2018. Maybe the employees need to be trained better so they know how to accomplish this little feat in the future.
Sincerely, Irma DeHerrera ([protected]@gmail.com)

I like Burger King but I can't get food there because it takes so long.
If there are more than 2 cars ahead of me I am late back to work.
I have 30 min. for lunch it takes 7 minutes each way to get there and back.
Two cars in front of me today, You would think I could get food in 15 but I was late again today and
THE FOOD WAS COLD.
I wish we had a decent Burger King.

My daughter works for the Burger King in Memphis Tennessee at the 1000 block of Union Avenue near Pauline would not give her a break because she works the drive thru her schedule is from 8 a. M. Until 4 p. M. and sometimes she has to work from 4 a. M. Until 4 p. M. With no breaks and she said that job is tiring her out that they would not give her a break to sit down to do nothing her name is ebony and she works the drive thru please contact or try to get this issue resolved about that Burger King is not giving employees breaks also when I was there one day in the lobby and the manager gave an employee a break because they was slow, she said I can't believe you actually given me a break I haven't had one in months. That's awfully, isn't that illegal

On 09-11-18 at it about 5:35pm while at Burger King store #1182 located in New Orleans 2600 N.Robertson new Orleans, la70117 I observed the manager fixing my food without a hairnet or food service gloves then after asking her to use gloves I notice her employee place my burger buns on the steel counter top which is all emamples of cross contamination I would ask that someone review my complaint and then get back to me my name is Alexander Collins
My number is [protected]

A wooper the tomatoes aren't fresh the lettuce looks nasty pre cook the first time I order and receive a meal ok this I know its the best but at least to try it really looks not tasty and it definitely looks lk they had it for hours and just serve it to get rid of it nothing look fresh the nuggets are dry aren't juicy anymore what kind of service is this?

I have went in several times into the Oscoda store and I have been denied service by one specific worker. And it's usually only with my boyfriend. And he's heard the things she has said. Examples being "oh they are back" and "thank you I didn't want to deal with them" now I usually wouldn't mind it being a once or twice thing. But it's been about a month now if not more and it just happened to just me last night going through drive through. By myself.

I purchased a "happy guy gift card" at Vons in Whittier Ca.in the amount of $125.00. The card has several vendors printed on the front "Burger King" being one of the vendors. Saturday 09/08/2018 I used the card at store 733 Whittier Ca. with no problem a very young cashier took 5 seconds to look at the card instructions "process as credit" not "gift". However Sunday didn't go well, a different cashier processed as "gift" he repeated its not being accepted! I told the BK employee it needs to be processed as "credit" look at the cards instructions, he went on to say "no I can't its a gift card" I will get in trouble. This was taking time he then turned to a mgr. and they also... not looking at the card said it needs to be processed a gift card you have no funds on the card. I had to drive back home to get cash to complete my breakfast order that I promised my grandson from this BK. I was extremely upset for all this necessary frustration spending $125.00 on card that I can't use at my local BK because of some ignorant Bk employees, inconveniencing customers. The card # [protected] valid thru 02/27 ccv code 090 can be verified of funds by contacting [protected].
For any additional info please feel free to contact me at [protected]
Phillip Castillo

Went to Oxford, ms location at 8:00 the dine in part was closed so went to drive thru asked why it was closed we was ignored first but then got really ugly attitude with me saying we only have 2 people working tonight she preceded to have an attitude with me when I was leaving and told me it was none of my business to why it was closed my phone number is [protected]

I just went to the burgerking on high St Pottstown pa 19464. I wanted to order 4 crispy chicken sandwiches. The order taker on front counter said they were all out. So I said please give me a minute to call my husband. I stepped aside and there was another employee walking around near me. I told my husband they were all out and I told him ill just go to Wendy's. How about that employee that was walking around over heard my conversation and said to me good go to Wendy's all rude. I didnt appreciate that at all. If you guys had the chicken I wanted I wouldn't have gone to Wendy's. The employee want wearing a name tag . I don't appreciate being talk to like that at all. Its happened around 345 pm 9/9/18

Drink area had red drink spilled on counter. No catsup in dispenser. No Dr. Pepper in dispenser. 70 percent of tables in dining room were dirty. Visit was at 2:30 in afternoon on Sunday 9th of September. Employees joking around not paying attention. Dining room really needs updating but would look a whole lot better if it were clean. The womens bathroom had a red jelly like substance on the walls and the floor was very sticky.

This past Thursday I stopped at the Burger King on Telegraph between 9 & 10 Mile in Southfield MI around 7:30am. I was told they could only take exact change. I placed my order 2 breakfast sidewiches with cheese and sausage. I get to work and find a bacon & egg breakfast sandwiches. I have been calling the store since Thursday and no one answers the phone. I stopped by the store this evening at 7:35 and was told no store manager was there. I told the cashier I had been calling since Thursday and she told me she just works there. I'm done. I see why McDonalds driveup window line is always long and no one is at the Burger King next door.

I was completely disrespected by the supposed general manager of the Burger King on Wayne and Chelten Avenue in Germantown Philadelphia. I will NEVER step foot in another Burger King as long as I live. Nor will any of my family and friends after I tell them my experience! I was overcharged and when I came in the following day to resolve it I was told unless I had the order nothing could be done when the manager the previous night when I called to discuss what happened and told her I didn't feel like coming right back up there after the king week I had at work when I'm sitting at my table ready to eat and was told I could resolve it in the morning no problem and it wasn't. It was a joke and the woman whom I dealt with was incredibly ignorant!

I went to the store at Destiny USA and ordered my food at the kiosk. I got to the point to pay and I swiped my card and the machine said approved. The main screen didn't change and I never got a receipt. I asked he cashier he said that I had to pay again to get my food. I told him I wasn't paying again because I already had the charge taken out of my account. The manager said she wouldn't do anything for me I had to wait until the end of the night when they closed the card machines. I still have not received a refund and never got any food. They took my money and refused to give me the food I payed for. I will never eat there again and I work in the mall the manager was so disrespectful and even started talking about me as soon as I walked away. I work retail and hat is not customer service she should not be in charge of anything with the attitude she gives to paying customers.

I purchased a twix pie on 9/8/18 at store #13003. The Poe was covered in mold . I took the pie back to your location and people working were kind of rude. They asked me ( and what do you want me to do about it). I told here to please give me my money back she rolled her eyes and went to get the manager. I was very disappointed in the service and the product.

On July 10, 2018 I stopped by your restaurant # 20803 and purchased a Spicy Crispy Chicken sandwich to take back to the office for lunch.
I was pretty hungry so I ate the fries on the ride and took a couple of bites of the sandwich and thought it felt a little strange so I wrapped it back up and went on to work. When I opened the sandwich and looked at it I found out why it felt odd, it was raw. (Photo attached). The receipt says "LET US KNOW WHAT YOU THINK, VISIT WWW.MYBKEXPERIENCE.COM" so I thought that might be a good spot to let BK know my experience. No reply. FYI-Validation Code was FF63234.
I waited a week and didn't hear anything so I thought I would go to the stores website and e-mail address and see what response I received from them. Again nothing.
So I thought as an experiment I'd see if I heard anything from corporate.
I understand that things happen but the lack of any response when they do and someone points it out to them shows some deeper problems.