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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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Newest Burger King reviews & complaints

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7:58 am EST
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Burger King service

I have been a customer for over 10 years at the burger King on Orange Ave and sandlake. Yesterday was a day that I decided I wouldn't shop at that location anymore. The store manager is very rude and ignorant. After I place my order I pull up to the pick up window to pay and hand the gentleman 2 coupons which he was retundently refusing to accept because I didn't mention it at the speaker. The fact that he did accept them was obvious he was annoyed by me having the coupons and he insisted that he could not accept them once I get to the window. Now I know it might have made it easier for him to know about my coupons at the speaker but I have worked for fast food chains before and I knew he was lying out his teeth he choose to be in power of dening my coupons and if it wasn't because I was rushing to get to work and feed my kids before hand I wouldn't have made my purchase. This really is really upsetting because this is not the first time this man has given me a hard time . Others time where because of ketchup packet and barbecue. He didn't want to give me 2 extra barbecue because I had already two packets. The customer service at this location is not a friendly one.

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5:38 pm EST

Burger King service at burger king 7445

We stopped yesterday at this location to visit family in Charlotte & again today on our way home tonight. Yesterday our service was good and our food was good. Unfortunately, today was not at all. We stopped and had almost the same order, but included a free whopper from completing the survey on the back of our receipt from yesterday. They did not give us the free whopper even though they took our receipt/coupon code, they gave us 2 spicy chicken nuggets instead of the regular as ordered (which we were unable to give our toddlers, so they didn't get they're meal), and all of the food was cold . We were already back on the highway & on a time crunch, so we were unable to drive all the way back for them to make it right. What can be done to make this right? Thank you so much for your help.
Jennifer Johnson

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4:59 pm EST

Burger King manager of a branch

Anna Caliendo, manager of 103rd Street of Jacksonville FL branch, is threatening to harm a co-worker. She also has a friend threatening to harm same coworker, and as she has a strong history of violence and drugs, I fear forthis co-workers life. Your company makes it VERY hard to contact you, you should fix that. I have screenshots of her stating this on her Facebook, and I would really love for somebody to look into this dangerous matter!

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2:19 pm EST

Burger King online app

I have been trying for at least 2 weeks to download their app, without success. After putting in my name, user name, password twice and email twice I get an error about an "unhandled exception". I have written them several times and called customer service once and told them my problem to which I was assured she would pass along the info and someone would promptly get back with me by phone or email. That was nearly a week ago and I'm still waiting

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11:27 am EST
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Burger King service/manager

This morning I order through the drive-through. I notice I had a heavy accent Hispanic lady taking my order. When I was placing my order, I felt she always cut me off. She needs to learn to wait for the complete order to be done. Than read back my order to me with any questions. This was not the first time I had her either. I come here often. But what really bothered me, I had a young black male employee as a cashier. I can see all around him, his other employees were talking in Spanish only amongst themselves. Which I think that's VERY UNPROFESSIONAL! I asked him if that heavy accent lady was his manager, which was. Especially being a manager this shouldn't be happening.
I'm Hispanic myself and know any other language aren't to be spoken at anytime around other employees that don't speak the same language.
I hope this can be brought up to her attention.

Burger King (Highland, Calif. ) off Boulder Ave

Thank you for your time

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pobarjenkins
Minneapolis, US
Nov 05, 2017 3:57 pm EST
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It really isn't unprofessional for them to communicate in another language, as English might not be their first. As long as they aren't doing it to the customers directly, it shouldn't affect you.

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10:52 am EST

Burger King customer service

This will be my second complaint about this location. I went through the drive thru and the lady came on the speaker and said welcome to burger king how can i take your order my husband said yes just one second while i look over the menu she then says what my husband says yes maam im looking over the menu she says oh. So my husband looks at the menu a s say ma'am what sandwiches can you mix and match she said what he repeats him self she said i cant hear you what are you saying, and my husband says ok im going to pull up to the window soon as we pull up i catch her rolling her eyes then she tinkers around on thr screen rolls her eyes again then opens rhe window and says now what did you say and all this this time from the speaker to the widow she has the worst attitude like she doesnt want to be there and everything is an inconvenience. I told my husband this is very un professional then she walks off and leaves the cook to see about us. I complained to the manager and he just stood there like a deer in head lights then said well is there something you want me to do for you. I feel like if your the manager you should already know what to do. This burger king needs to be shut down and needs new managers and new employees and some serious training. I will NEVER GO BACK to this location and id really like to talk to the district manager because this is unacceptable and a very bad look for the great burger king. The store number is 1728 in Abilene Tx on North 1st.

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pobarjenkins
Minneapolis, US
Nov 05, 2017 4:35 pm EST
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At most the manager should talk to the employee in question. Expecting total staff changes over one bad experience is unreasonable.

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10:41 am EST
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Burger King food and service

I'm really disappointed in your franchise right now I love burger king but what one your employees did was just disrespectful. Your employees were rude, disrespectful. And my burger had hair on it! The building was dirty. The staff was not nice at all! I wasted $20! For nothing! Everyone was mean. The food was awful! My food was nasty. My fries were burnt. My burger had hair. My buns were soggy! I'm so disappointed!

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Update by Elsy Trejo
Nov 05, 2017 11:10 am EST

I went to Burger King in Collinsville, I waited for someone to attend to me it took a long time. While I was waiting I noticed the restaurant was empty and dirty, when they finally got to me the staff was extremely rude specifically the manager on duty, if you want more business you shouldn't have a person this rude waiting on people, I have had this experience with this same manager multiple times. I got my food late and cold not only that they didn't ask if everything was ok or if I needed something else

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pobarjenkins
Minneapolis, US
Nov 05, 2017 4:33 pm EST
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Did you bring the burger back to the restaurant with your receipt for a refund or replacement? Hair is definitely something they should be notified about.

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9:52 am EST

Burger King the quality and quantity of food I received

Ordered a Whopper and medium order fries the Whopper was burnt on the bottom and the fries were very small order with onion rings and tater tots mixed in. Very surprised that your company has this low quality of service. Are the people I know have complained about some of the Burger Kings not giving good service but I was really shocked I mean who burned the bottom of a bun and serves it to a customer?

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1:38 am EDT
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Burger King product availability

We went to Burger King near our house at nine fifteen tonight. We had both just gotten off working eleven hour shifts and were exhausted and wanted something quick and easy for dinner. We go to this location fairly frequently because it's normally very good, and it's the only place close to home for us. Tonight, however, we pulled up to the drive thru and were immediately told before we ordered that they were out of whopper meat, chicken nuggets, AND fries . Now, I can understand occasional product shortages, but it seems pretty unreasonable to be out of so many basic and critical ITEMS, especially that early on a Saturday night when so many people are looking for fast food. We ended up having to drive pretty much all the way back to where we just got off work and getting dinner at the In and Out that just opened. This, however, meant that by the time we finally got home, our food was cold, which is why we wanted to go to something close to home. It was especially irritating because our normal order is two whopper meals and two orders of nuggets- exactly what you were out of. There weren't really many other options other than kid's meals, which definitely didn't interest us. I just wanted to say what a disappointment this was for a normally really decent location.

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pobarjenkins
Minneapolis, US
Nov 05, 2017 1:45 am EDT
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It sounds like an isolated negative experience out of many positive ones. It is possible they may have been having technical issues or problems with staffing.

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9:22 pm EDT

Burger King service at the burger king in schenectady ny... altamont avenue

First of all I do not blame the workers at the altamont avenue at all... They were overloaded with customers... Either cause of the awesome coupons that recentlhy went out... Plus it was supper time... The people in the cars had a fifteen to twenty minute wait... Not to mention there were about a dozen people at the counter waiting for service... Believe me... The workers were working their buts off... The employee #449093... Scott... Whether he was the manager or not... He did his very very best to accomate everyone... By helping the service people with the window order and by doing the order taking at the counter... I am not writing to complaint abount the horrible horrible horrible... Wait for cold food... Or the horrible amount of time it took to get service and eventually your order... I am writing to complain how you people abuse your help... You could emplyee more help especiallhy when you know there are coupons just released... I mean the service people where working up a sweat to meet the demands of their job... I am here to commend scott #449093 and the rest of the staff... And to sound off on your policy of running a business... I will never go there again... My time if worth a lot to me.. To hang around a rediculous amount of time is not acceptable... And every one waiting with me said the same thing... Mcdonalds is in walking distance from burger king... Believe me... Some of them went there... I also just read about a dozen complaints about the same problem... When will you folks clean up your act...

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pobarjenkins
Minneapolis, US
Nov 05, 2017 2:10 am EST
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Is it possible they had staff shortages? Could someone have quit or called in sick?

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J
2:09 pm EDT

Burger King poor food quality

I visited store #13874 today @ 12:29pm. Order #72.I ordered a whopper jr. w bacon and cheese small friend and chicken fries.

When i got home to eat my meal the bread was old and hard. the onions were so very very thick it was pungent, the processed cheese was not even melted, the chicken fries were cold and old. I have been going to this store for about 5 years and this is the first time the meal was terrible and disgusting.

I am very disappointed at the quality of the food and cant believe that any store manager would allow this to be served to any paying customer.
I am requesting either a refund of my hard earning $ paid for a dissatisfying meal or coupons for my next visit.

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11:42 am EDT
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Burger King the size of meat served in my whopper

My husband just had surgery and wanted a whopper. We drove the drive thru..I ordered a bacon cheeseburger and he a whopper. I bit into mine and there was just bread. I opened mine and the meat patty was small..I said well I suppose they are cutting portions for more profit again. My husband opened his and said look at this...picture provided. He was a Whopper. Really sad.

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Patricia Hardy Pierce
, US
Nov 09, 2017 11:34 pm EST

No we did not. Mine was the same way. My husband had just had surgery, we were hungry and tired. We went thru the drive thru and parked. He couldn't go in and I wasn't going to leave him. Otherwise I mighty have.

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pobarjenkins
Minneapolis, US
Nov 05, 2017 3:08 am EST
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Did you bring the food with your receipt into the location for a refund or replacement?

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6:11 pm EDT
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Burger King rubbish service and rubbish meal.

Hi, bought this meal from Dairy flat Burger King New Zealand on 02/11/17.
I am totally appalled at the meal and the service was just as bad.
The other burger purchased has the skinniest pieces of 'bacon' I have ever seen.
The drinks machine wasn't working so I was given a tiny can of coke?
Not impressed at all with the whole ordeal.
How do you guys charge so much for such a crappy meal.
I would like a full refund at best please.

Regards
Daniel Bartlett
[protected]

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5:58 pm EDT

Burger King unethical behaviour

11/03/17

With all due respect, I went to the Burger King establishment on 3700 Curtiss parkway Miami, FL and your manager Yusleidy was really disrespectful. Her attitude was just disgusting and I keep coming back and she has not changed her attitude. She makes me uncomfortable actually and all I do is order food from the Burger King. This burger King is close to my job and I do not want to stop going there, because a person just doe not know how to be professional. Besides that matter as well you can see her acting disrespectful and rude towards her staff. I am a Burger King fanatic and I hope you take this serious and take action. If you can move her to another burger king, or just reprimand her on her actions. Thank you for reading.

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5:23 pm EDT

Burger King burger king

Worst Burger King on this planet. Every time we go here they either tell us that they're out of something or it takes 20 minutes to get a couple of burgers they're extremely rude and slow. Even when there's nobody there and nobody in the drive thru it takes forever to get our food and it's always cold. I definitely think you should close this place down. We are going to inform people all over social media not to go here. It's that bad. The location is 175 West Layton Avenue Milwaukee Wisconsin 53207

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1:07 pm EDT

Burger King employee

My boyfriend and I dined in at the Burger King on highland @ lsu. I hear an employee ask a customer she must know for a lighter. She then proceeded to walk off her register and start smoking a cigarette. She COMES INSIDE with the lit cigarette. There's kids in the building. She was standing in the doorway blowing smoke out. This all went down at about 12:40 pm. It was the most down right disrespectful thing I've ever seen a burger King employee do.

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12:23 pm EDT
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Burger King service was horrible

I went through the drive through at the Gateway Drive location in Grand Forks, North Dakota on 11/2/2017 at about 5:15 PM. I was the 4th car in line and it took me at least 10 minutes to get to the window to pay. When I paid, they informed me that they were switching to some fresh hamburger and would I kindly pull around to the front door. After I had waited about 5 more minutes a gentleman came out with someone else's order who was not even there. In the mean time I see the people who were behind me all leaving with their food orders. After 10 more minutes the same person came out with my order and said they must have lost my order or gave it to the wrong person.. and he had put a order of fries in my bag to make up for it. I gave him back the fries and told him I did not want any fries, just the two double cheese burgers I ordered. My bag had no receipt with it or any napkins. Your store really really is bad .. awful..

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Update by Norsky
Nov 03, 2017 12:24 pm EDT

I went through the drive through at the Gateway Drive location in Grand Forks, North Dakota on 11/2/2017 at about 5:15 PM. I was the 4th car in line and it took me at least 10 minutes to get to the window to pay. When I paid, they informed me that they were switching to some fresh hamburger and would I kindly pull around to the front door. After I had waited about 5 more minutes a gentleman came out with someone else's order who was not even there. In the mean time I see the people who were behind me all leaving with their food orders. After 10 more minutes the same person came out with my order and said they must have lost my order or gave it to the wrong person.. and he had put a order of fries in my bag to make up for it. I gave him back the fries and told him I did not want any fries, just the two double cheese burgers I ordered. My bag had no receipt with it or any napkins. Your store really really is bad .. awful..

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pobarjenkins
Minneapolis, US
Nov 03, 2017 12:31 pm EDT
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It sounds like it was a couple mistakes made during one visit. They did their best to resolve it by offering you free fries.

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11:09 pm EDT
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Burger King unexceptable food service

On 11-02-2017, on or about 0945pm, I ordered two veggie burgers from the Burger King at location: 2990 Powers Boulevard, Colorado Springs, CO 80922.

The quality of food preparation was completely unacceptable. One burger had little to no mayo and no lettuce, so I assumed they veggie burger did not come with lettuce. However, the second burger apparently had a small sliver of lettuce and no mayo at all. This was my first time ordering a veggie burger, and I must say I do not plan on ever ordering a burger from this location as it does not seem like they take pride in the level of service or food quality.

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11:03 pm EDT

Burger King why do employees argue with customers?

On 11/1/17 I entered the Burger King on Cortez Blvd in Brooksville FL by the Beacon Theater at 9.50pm to order food after watching a movie.
A very nice employee waited politely while I looked at the menu and once I ordered that was when he informed me that I will have to take my food to go cause the lobby will be closing in 1 minute at 10pm, then proceeded to sell me on a shake (which I ended up getting! He was very good to me)
No later than that suddenly the girl at the drive thru turned to the poor boy and preceded to say..."You should have had the lobby closed and locked by now! Get it done!" The boy tried to explain he was helping me when she said..."she shouldn't have been let it! So go lock the door!"
I thought 'Really? She just did not say this while in front of me...'
So I said "I came in before 10pm thank you and this poor boy is helping me. Customers do come first."
The girl then looked to me and started to argue with me! "He should have had you out and the door locked by 10pm."
I just sighed..."Really? He is doing his job ...where is your manager? Why are you arguing with me? A customer?!"
The girl pointed to another girl and said with sarcastic defiance. "Right there!"
That was when the Manager came up poor woman had no clue what was going on and proceeded to watch me and that girl continue to scream at each other on who is right and why was she yelling at the poor boy and arguing with me? (just arguing in circles)
I finally got a good look at the manager when she walked up and I asked her. "Are you a shift manager or the Store manager?" That was when I had seen her name tag that said 'Rhonda' on it.
Rhonda said. "Shift manager."
I then proceeded to tell her what had happened and she listened to me but it was clear she had no idea what to do about the whole situation. She or the girl never even apologized to me at all for their behavior! Really? Really! Is this how you train your employee's?
The only thing that I want is an apology and proof of a write up (pdf file) with that girl retrained on customer service and team work.

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Update by Laura Soule
Nov 02, 2017 11:13 pm EDT

I just shared this complaint onto my Face book page and Twitter accounts. Now over 1000 people just read and seen this complaint...
Please make sure that rude girl gets retrained and reprimanded, and the Shift manager should also be retrained and both should send me an apology!
Oh...and that poor boy that did nothing but do his job well? Please, make sure he gets praised for a job well done.
Thank you.

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pobarjenkins
Minneapolis, US
Nov 03, 2017 2:19 pm EDT
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"proof of a write up (pdf file)"

Most likely they will not be able to provide this to you if they do write her up as it is private information.

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10:50 pm EDT
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Burger King multiple

I had went to one of your locations I'm Grossbeck highway in Michigan and received poor service forgot three of my items after I left the place I went to go eat my food to find out that the chicken Parm sandwich that I had ordered was not at all what I ordered it was a beef patty with marinara sauce mozzarella soggy bread very disgusting I was very upset I literally spent $30 on garbage.

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pobarjenkins
Minneapolis, US
Nov 03, 2017 2:17 pm EDT
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Did you take it back to the restaurant with your receipt for a refund or replacement?

Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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