Burger King
reviews and complaints

on wed oct 3 /2018 i order 2 double bacon cheeseburgers, two whopper juniors and two whopper meals, while at the order speaker i enquired as to the total and to verify my order. I was told to pull up to the window, which i did. when i ot to the window i was asked for $22.35, I asked the girl times to confirm what I had ordered, and was ignored when I asked the th time she handed me a register reciept to look at in the dark i cannot read that. upon pulling away there were no straws in the bag the burgers were not bacon double cheese burgers, now here in regina it is below zero and I am not waiting to complain while food cools . absolutley horrendus training practices obviously have left this location with poorly trained staff .

and to not recieve what we order and to not read back or confirm an order should be considered fraudulent, and is under canadian law

On 10/3/2018 at approximately 330pm, I place an order at the drive-thru located at 11020 S Kedzie (Burger King 1338). I had specific order details in that my kids prefer their food plain. I ordered 5 items. Two of the items ordered were from the 2 for $6 menu. I ordered a PLAIN crispy chicken sandwich and a PLAIN fish sandwich. Upon receiving my order, I pulled into a parking spot & checked my bag to find the chicken sandwich & the fish sandwich covered in lettuce & mayonnaise. I exited my vehicle & entered the establishment. I told them of the error but knowing that it would take long to get another chicken sandwich, I opted to just exchange the fish sandwich for a PLAIN one. They took the wrong fish sandwich and gave me a plain one. Now mind you, the fish sandwich I had returned was touched by my daughter & by me before returning it to BK. The girl who created my new sandwich, returned to the front of the restaurant with the wrong sandwich and offered it for free to a customer standing in line awaiting his order. It is unsanitary to give food to another customer that has left the restaurant & returned into the restaurant after being manipulated or touched by another customer.

Store 5434 order # 267209 employee336753 sarah... On 10/3/2018 1:33:34 pm, my order # was 409.. Ordered crispy chicken dinner... Is chicken sandwich, fries & drink...$6.89... Left drive thru, found out order not correct when I return to work, was a cheeseburger on bread... Completely wrong order... I called and talked to manager long, she admitted wrong order given to me and return it to her store, I had gone back to work 7 mile on my break time, I was unable to return it. I would like a voucher sent to me to cover my cost of $6.89. No reimbursement for aggravation and travel expense. I may add the employee who handle my order very unpleasant and acted I was bothering her when I got my wrong first order, the manager was cordial, tho I did not get offer of my return funds! Russ brokaw 3455 purdue st. Cuyahoga falls ohio [protected] I do have a receipt if needed, tho this would be another expense in mailing... Thank you

I and my friend had ordered a meal of 179 which included coke and I asked the employee working here (miss HEMA) from Mantri mall location to change Miranda instead of coke as I dislike it. She just rudely told that they don't have anything as replacement for coke. I am so unhappy about this and when compared to other McDonalds they also provide replacement for coke and so on... Please examine the issue asap

My husband was told he couldn't use more than one coupon at the drive thru today. He had his appetite set on their rodeo burgers and we were starving so he said forget y'all and pulled away from the order speaker. The worker shouted "[censored] you too!" this is very unprofessional and no matter if there was only one worker at this time, does not constitute her behavior especially while on the clock.

I ordered a Chicken sandwich with cheese and bacon meal. I received a plain spicy chicken sandwich which was cold with old, cold French fries. I do not like spicy food and was completely shocked when I got a mouthful of spicy chicken. Unexpectedly. My order was completely botched. Very upsetting. I also did not get a receipt for my order and when I call the restaurant to complain, no one answers. I am fully turned off of Burger King!

I usually don't eat there. I was wanting a mushroom Swiss burger. But they didn't have it so I got a fish. It was awful! It was so sweet it made me vomit. I wasted my money. I had taken it home so I could not go back. I also ordered a chocolate shake with whipped cream and got chocolate shake without whipped cream. I want my $8.50 back and this Shippensburg, PA store needs to learn to cook fish!

I just had the worst service at the jerseyville burger King. Paid almost $12 for very old food. They Forgot to put the toy to my kids meal and the fries in the bag. The kid working had no clue what he was doing. Just very disappointed. You may want to train your associates a little better. Also when people pay quite a bit of money for food they expect it to be fresh especially after waiting almost 15 minutes for it

At approximately 7 pm last evening, October 1, 2018, I traveled to a recently opened Burger King located in Hales Corners Wisconsin at 5512 S. 108th St. 53130. At that time I was the only customer using the drive thru. There also appeared to be no customers inside the restaurant. I attempted placing my order in the drive thru. The employee taking my order was quite confused. I was asked to repeat my order four (4) times. This is no exaggeration. My order was specifically (2) Whoppers with cheese, 1 (one) Crispy Chicken and (2) chocolate malts. Following the fourth time the order was placed, the speaker went silent until I said "Hello". The employee responded, "You'll haf ta come to the window to get your total". Upon driving around to the window I was told my total was fourteen dollars and change. After giving the window employee a twenty dollar bill, he paused, made some kind of entry in his register, then stated my bill had somehow increased to twenty three dollars and change. After giving the individual an additional five dollar bill I received my change. At this point a second vehicle pulled in behind mine. I was then informed by a second employee that they had no chocolate and I must change my order to either strawberry or caramel on the malts. I chose strawberry. Upon receiving my sandwiches I was told by the second individual to pull around the front and wait for the malts. I believe the second person is the manager. I am not certain as neither employee seemed to be wearing any identification. I waited in my vehicle at the front of the store until the window employee came out and handed me the malts. By this time I had checked my receipt because I believe I had been over charged. I discovered I had been charged full price for all three sandwiches and had not been charged the "2 for six dollars" price. I addressed this issue with the employee that had brought the malts to me. He took my receipt back inside and I waited for a response. I did not get one. I continued waiting. By this time, the second vehicle from the drive thru had come and parked behind me. Some time later, the manager came out and delivered an order to the vehicle behind me. After doing so, he glanced at me but continued on to the front door, ignoring me. I called out to him. He approached my vehicle. I asked again about to obvious over charge. He replied, "you didn't ask for 2 for 6 so you were charged". He continued by stating I "had to specifically ask for "2 for 6" in order to receive that price. I explained that I frequent other Burger Kings and had never had to ask for the sale price. He replied that, "it's all computerized and what is entered is what you pay". I felt his response was ridiculous and replied, "that is wrong". He insisted he was correct and that was that. He turned and walked back inside. He failed to return my receipt.
This was the most ridiculous experience I have ever had at any Burger King, I am 70 years old and a frequent BK customer. I will never return to this particular BK! I have already related this incident to more than one person and they just laughed. One individual stated, "And they want fifteen dollars an hour". I believe the two individuals I had contact with are in dire need of training. It shouldn't be to difficult to determine who these subjects are as I observed only three people working at that time.
I fully expect an appropriated response to my complaint, and reimbursement.

Went through the drive through at the Burger King in Sheridan Plaza in Hollywood Florida. Went to order a burger and was told "No burgers available" . Weird. So I ordered chicken nuggets with BBQ sauce. Got to the window there was no BBQ sauce. Got the honey mustard sauce instead. Drove away parked in the parking lot within 1 minute.
Chicken nuggets not hot or even warm. French Fries same deal not warm. No ketchup. Honey mustard sauce tasted " off". No receipt.

Disappointed.

Burger King/ Marysville, CA, March 2017.

The place was filthy. The outside sidewalks hadn't been washed in ages. Once inside, the tables were sticky and trash hadn't been collected from vacant tables. Our burgers were cremated and pretty much inedible. While we tried to choke down our meal, what seemed to be homeless people kept wandering in and out in a disconcerting sort of way. I mean, repeatedly. We witnessed what looked like, to us, a drug or prostitution transaction in the parking lot. We not only felt unsafe, we felt like we needed hand sanitizers before and after eating. The staff acted like they couldn't care less and seemed to be friendly to the people in question.

We will never, ever, stop at this establishment again, and will encourage others to do the same.

Hi sorry but had to make this complaint I went to the drive through and they ask me to pull to the double door so I did well I drop my drink so I went in for get refill and I was cuss me out say I told that [censored] I would bring her food to her and I will not be coming back to this Burger King I did not feel welcome and the woman that was behind me she did not feel welcome either this happen at 6:30 and they threw my food in the bag and it was every where

I went to the store in Great Bend KS on 9/29/18 and bought a Whopper Meal. I have a receipt that I am supposed to be able to take a survey for a free whooper but the receipt is so light and just didn't even print in some area so I can not even see the survey code to participate and receive my free whopper. I was also hoping there was an area as a part of the survey to tell your company that the wait in the drive through line was pretty long and when I got to the window to pay and receive my food there was no greeting at all, not even a smile and nod. The young man (who had a name tag that said Buggy as his name) simply reached his arm out for payment. Never a please, thank you, sorry for the wait or anything. My burger was good but the fries were cold. I have been to this location before and have had good experiences so I think there needs to be more training with the staff that was on that night. Also, make sure the registrar tape is actually printing so we can participate in the survey!

I have a lot to say about mismanagmnet especially when y are told it's ok to make a sandwich with old meat and a manager is getting high on the job I k my job and what has to be I walked away Sunday due to miss management. I need to be transferred to Salem mass on highland ave as it has become I financial issue paying 30 a day to get to work and home and I gave a two week notice no one would listen so I walked off Sunday due to miss management and a district manager won't listen to me either that is called mismanagement I am in need to talk to someone I dont want to get a lawyer but will if need be.my number is [protected]

I'm Canadian & while visiting New York state on Sept 17th, my friend & I stopped at Burger King on route 20 just outside of Schenectady, NY. for a quick bite & used your washroom. Unfortunately I had a freak accident, when opening the door to leave the washroom, the door caught my little toe on my right foot. I thought the toe was dislocated and went to your counter to ask for a bandage to tape two toes together to straighten the toe. I explained my situation at counter and she got the Manager. I then explained again what happened and again asked for a bandage. He went into the back for a couple of minutes & returned and said he did not have any. I found this hard to believe and was very upset.
I have had my foot x-rayed and the toe is broken & I've been referred to an ortho clinic. This in my estimation is very poor service with lack of empathy for an accident which occurred at your restaurant.
I would very much like to hear your comments on this incident. I have an employee no to identify the franchise it was 415120

I went to thru the drive thru at the canton burger king in North Carolina around eight o'clock tonight and ordered the two for three forty nine deal and a Hershey's pie. Before I pulled off I checked to make sure I had all of my stuff and I didn't have my pie. I politely told the lady working the drive thru that i never got my pie and she became very rude swearing she had already given me my pie witch she has NOT. When I ask for the manager I find out she is the manager. Hard to believe some one in her position would treat a paying customer the way this lady treated me. Then when I ask for the number to corporate she told me I needed to leave HER drive thru. I can assure you that is my LAST trip to ANY Burger King.

I am a 60yr old honorable disharged veteran, and recentlly retired from a company I worked for 32yrs, I am a decent us citizen and just experienced my judge kavanough moment at a local burger king restaurant when I was sipping my coffee when suddenly a bk attendand tapped me on my shoulder and asked me if I had just shaved in the bathroom wich was left a mess, I said "no" then I asked "why are you asking me and not other costumers, are you profiling me because
I look chinese, mexican, indian or have brown skin?" or is it my proud to be american shirt with an airforce jet on american flag that offended you?"then she answered,"no, the other guy that came out said it was you"so I replied"where is he,?"he left,"o? So some stranger who I don't even see here accused me of wrong doing while I am sipping
My coffee, leaves and he is automaticly inocent with no further investigation and I have to prove my inocence!? No witnesses, no one to coaborate the charges?"and I said"suppose I point my finger to that man filling his soda at the machine with his back facing me and falsely accuse him of wrong doing and I leave, is he now automaticly guilty? And now he has to struggle to prove his innocence!? No! This is not the country I proudly served, it sadly resembles the country I left 54yrs ago comunist cuba to legally enter the usa like every immigrant should do!

I ordered the jalapeno king combo and initially received a burger with no cheese and three peppers. They took it back and added a single slice of American cheese vice the advertised cheese. Too much money spent on a product that could've been purchased for less at a competitor. Additionally, the restrooms are disgusting. It appears no attempt was made to clean, the men's room is out of toilet tissue and hand soap, and my wife informed me the same is true for the women's room. My family will not return to BK again, McDonald's is only two blocks away and Sonic is across the street.

Went to the Burger King on Airline Hey/Ormond Blvd on (today) 9/30/2018 at approximately 3:20 pm. Went to the drive thru. They young man that took my order was super nice. But the meal was horrible. I got 2 10 pc nuggets (only recieved one). Also purchased original chicken sandwich. Chicken was over cooked. Super dry! Lettuce was old. Ordered a large and a small onion ring. I believe we got the bottom of the fryer. Nothing but small burnt pieces of onion rings. I have never ever had this happen at this Burger King. Yes, I could have turned around an went back. But it was storming. Had to sit in my vehicle for few minutes before I went into my home. I hope y'all call them are something. Wish I could send you a picture of these onion rings. A shame.
Thank You
Gina C