Burger King
reviews and complaints

My name is Hardie Bell and I was working for burger king in machasney park IL, and now I am trying to work at the burger king on auburn street in Rockford Illinois. I had time unemployment for a recent job and burger king did pop up, but I am trying to return to work and continue my careers with the company. I would like to get another chance and return to work to supply for my family and myself. I am a single father and I would love to come back to work for the burger king company. Sincerely Hardie Bell..

On Aug 30, 2018 at 7:00pm we went to our local burger king, our order went smoothly and a little later we got out food and sat down. While eating a 35-40 year old blond haired woman employee openly badmouthed her fellow employees and even threatened to walk out. Also involving a customer in her rant. This was very unsettling and hope the right measures are taken when dealing with this problem.

Hello, This morning we stopped at our local burger king for breakfast. #00121, 7133 w. Dempster Niles IL. At 06.05am. 08/30/2018 store was still close, I knocked on door, no one answered < sign show M-F 06.00-12.00am.> I then used drive-thru. When I was at window I asked staff what time you open for lobby, she told me you have to wait, i'm busy. She had attitude answering my question. After I got my food I had to ask for receipt because she did not give it to me. She should not have attitude and showed negative body language. She also said something in spanish. This is very bad customer service. The restaurant staff must be ready to serve customer at 6 am if that is the open time.

On 8/30/18, at approximately 4 pm, I went to the Burger King on N. Delsea Drive, Glassboro NJ, and ordered 2 Original Chicken Sandwiches and a small Coke. A woman of mideastern descent takes my order. After a few minutes wait, I see the OCS' placed on the heat rack. They are put in a drive thru order bag, although they are mine. How do I know they are mine? Because moments later the drive thru customer comes in and complains that she ordered 2 plain OCS', with nothing on them. Into the trash goes my sandwiches. Mistakes happen, no problem. They can't possibly screw it up again, right? Wrong. 2 more OCS' are made, again with lettuce and mayo. The mideastern lady (who seems to be in charge) yells at the cooks that she needs 2 plain OCS', again my sandwiches are thrown out, for n apparent reason. When I point out that she could just give me my sandwiches rather than throw them out repeatedly, she acts like she never saw me before, although see took my order.

Rather than wait for them to throw out my sandwiches a 3rd time, I ask for my money back so I I can go to McDonald's. The assistant manager, Robert, was the most snide customer service representative I've ever experienced in my life. As I explained why I wanted a refund, he replied with "uh-huh, is that what REALLY happened?". Yes, yes that is exactly what happened, down to the tiniest detail. I watched every mistake happen before my eyes.

Don't bother sending me coupons, as I promise I will never ever eat there as long as those franchisees run that store. Consistently. Worst. Establishment. Ever.

Hello,
This morning we stopped at our local burger king for breakfast. We were on our way out of town and needed something quick. We were rushed in the drive thru line (it was not even busy) and then asked to pull out front and wait for our food. We waited a minimum 20 minutes for our food. My mother and then myself had to go inside because we did not know what was going on and taking so long . Meanwhile my one year old is in the car screaming because we had been sitting so long. The worker inside was not apologetic at all but actually quite rude with an atittude. When we finally got out food the sandwiches were cold with cheese unmelted. I ordered my son French toast sticks and he wouldn't eat them so I tried one and it was SPICY. Like why ? They must have fried them in old grease that fried something spicy. I am not one to complain but this service was absolutely ridiculous .

I stopped by Burger King #17617 on Wednesday, August 29, 2018, on my way to work. I purchased a sausage/egg/cheese croissant combo, and a chicken biscuit combo. When I got to work, and opened my chicken sandwich, I was shocked to find out that the chicken was paper thin. I took a picture of a hash brown in comparison to the thickness of the chicken and the hash brown was thicker than the chicken. Totally a waste of money. Had I discovered this at the restaurant, I'd ask for my money back and gone to Hardee's where I know the chicken biscuit is bigger and priced well.

approx 11:10 pm August, 28.2018 location burger king, at 600 Luzerne st Scranton, PA 18504
I drove up through the drive-thru waited a very long time before anyone answered, finally place my order and the young African american female had a very nasty attitude cursing at customers that is ordering food in the drive thru, her and another employee was throwing fries, then when she seen me looking in the window she looks in shrugs her shoulder with an screwed face . i waited about ten minuets for my order which was just a bacon cheese burger in onion rings i got my food there was no bacon on my burger the bread was wet don't know what it was and no onion rings, they gave me cold fries instead at this point i just thew it away . she was just very rude i felt so bad for the elderly guy waiting in the drive thru how she was cursing over the head set saying ''these dumb mother [censored]ers wait so late to order'', you can here her saying to another employee she doesn't give a [censored] about this job as she was looking toward my way .
shes tall kinda and big boned

To Whom It May Concern:

Late this afternoon, my boys (10 and 13) and I decided to frequent a Burger King restaurant near our home. The first thing we noticed after going inside, was the large amount of flies that were inside the store. We ordered and sat down to eat. But unfortunately, the amount of flies was overbearing. There were flies on the deep fryer, the french fries, the onion rings, the milkshake machine, the burgers, ect. My boys even tried to count how many flies were in and around our table as a sort of game. Although I didn't find it very funny. They said somewhere between 15-20 flies. Now I can verify this myself. I wouldn't have cared so much if it were just 2 or 3 flies. I'm aware sometimes you can't always keep flies outside a fast food store, because people are always coming and going. However, after a few minutes I asked for a bag and took all the food to go. Unfortunately, I ended up throwing everything out, because too many flies had landed on the food. I was and am quite upset regarding this incident, and I don't believe the board of health would have been too happy with what we witnessed. One of my children managed to get one picture of the problem. I just wish it had captured more of what we were dealing with inside the store. Unfortunately, the photo only captured 2-3 flies at the time the photo was taken. I am asking Burger King refund me for the meal I ended up discarding, which totaled $18.67. Thank you.

Sincerely and Respectfully,
Mr. Devon Chase

Went to meet my father in law at the store had a couple plastic soda bottles on the floor of my car and a Sheetz small bag to throw away. I started into store and the Managers husband jumped me for putting my trash I the garbage can. He came inside as I was ordering food he proceeded to follow me swearing and embarrassing me in front of customers and staff. I sat down to eat and he went outside at the window hollering and swearing. The Manager his wife appeared across from my table telling me they are having trouble with drugs. I am a hard working middle age man and Dont do drugs. I went to that burger king since I was a child. Will never enter again
And am going to get legal advice.
Thank

I went to the Burger King in Woodburn, Oregon to have lunch with my wife and son. The store was filthy with disgusting tables and restrooms. There was a step ladder right in front of the soda machine, which is a safety issue. There were cups, napkins, straws and wrappers littered throughout the store. In addition, there were spills on the floor and flies were buzzing around food crumbs on all of the tables. The store was completely empty and there were no vehicles in the drive-thru. However, not one of the five workers was cleaning or making any sort of attempt to improve the appearance of the dining area. We finished our meals at 3pm and I noticed on the way out that there was a receipt left on the table that was time stamped at 1:23pm, meaning it had been there for nearly two hours. We requested cheese on our burgers and did not get it. The buns were stiff and the burgers were cold. Sadly, this is not the first time I have experienced something like this at this location. Because of that, I felt that a complaint was necessary. Hopefully the issues will be corrected and the employees will put in effort in the future.

I picked my sister up from school today and we were hungry so we went to the Burger King on 420 Erie Pkwy in Colorado and I pull up to the window and order 2 shakes and 2 large fries and ranch and he starts going off on me for ordering and ranch and how he was going to forget as I pulled away I could hear him saying things about me like how ridiculous I was and so on and how I tell them at the window so I get to the window only to realize I forgot my card and so I tell him and he was like very rude about it and asking why I forgot it and I said I was running out of the house and forgot it and he was like I'll give you your food for free but only if you get out and scrub the floors and I said no and he was like come on let's go and I said no again firmly and he said are you coming back and I said no and I drove off.

Another experience I had was on 16th of August and they were again rude on the drive thru my friend heard it all and was appalled because she worked for a Burger King in Arkansas. They messed up my whole order and wouldn't fix it for me. I was appalled by this.
I will NEVER go to this Burger King again

I stopped at the Burger King on state road 70 in Lakewood Ranch on my way home and the counter person Bella took my order and then asked the young man with thr curly black hair to put his headphone on and he said "you are not the boss" and proceeded to lean on the counter and laugh at her. A large black man joined him to taunt the girl. Apparently the younger man was supposed to take orders at the window as another customer came in and said that no one would take his order and ordered. As he was waiting for his order the two males continued to taunt the girl as she restocked the supplies. The customer finally got fed up with the situation and walked out without his order. I finished my sandwich and apologized to the girl that she had to work in such a toxic situation and told her not to let them bully her. Bad scene.

I walked in to the Burger king at 8550 Birchwood Court Johnston Iowa
and there was a lady name Theresa and she was running back and for from the drive up and front counter.
after waiting 3 min later I was finally assisted and I ordered a hamburger and a small French fry.
after ordering and waited for my food there were two guys by the pop machine and they told Theresa that all the different pops were watery and she said hold on in a very very rude tone.
and then she told a another lady to check the pop machine.
when that did not happen Theresa took pop from the drive up machine and went to the guys and said this tastes fine and threw her cup away very abruptly.
she was so rude to her co workers I did not appreciate the tone from her.
I waited for 15 min to get my food I was late getting back to work.
that is so unacceptable and I will never be back there ever again!

On 8/24/18 I went to BK at 260 Concord Pkwy S Concord NC at 8:30 pm. I waited in line at the drive thru for 20 minutes before deciding to go in. Once inside there were 3 people in front of me. After waiting another 20 minutes I get to the cashier and place my order and she tells me I have to go through the drive thru to order because they were closing the lobby. I said I've waited all this time and you tell me you're closed. The dining area closes at 10. I noticed the lobby doors were locked about 15 minutes prior. Why did she not tell me then since I was the only one that wasn't waited on they were closing? No apologies, explanations or anything. I know my time can not be replaced but I can decide where to spend my money when I want fast food. Thank you.

Yesterday I went to the Burger King @1800 Stirling Rd, Diana, Fl 33004. There's a Haitian lady she's a manager, she really disrespectful. As this girl was taking my order I could hear her being rude to the employees, cursing them out etc...…. she was really loud and don't know how to talk to people as a manager. Not only that some of the employees was by the drive thru gossiping about people instead of doing their job. This is disgusting I never went to another fast food restaurant to see those type of stuff. BAD FOR BUSINESS

Hi Good Afternoon,
I am the biggest Burger King fan in the world and probably get it 2 to 3 times a week. I am never the one to complain about restaurants considering I have worked in one for a while and I not only do I know how it feels but Burger King is my favorite restaurant, but, recently I feel it is necessary. The last couple time I have been to your stores weather it was in Philadelphia or Orlando your team has forgotten my items. Also least time I found a hair in my sandwich and that is what pushed me over to contact your team. I have been a huge customer of Chick-fil-A and never had a problem before and your team has always been the best. If you could give me a response that would be great!

I visited the burger king I my hometown, which was a mistake by using the drive thru . I ordered at 7:19pm looked at my clock and received my order at 7:45. When I got home not only was my order short but not correct. I called the store and talked to Shawn was apologic but I'm not very happy with his well ok. He says they were short staff my reply was how could you be there is one person dining in and about 6 cars in the drive thru and 4 of you standing around talking. My order was almost $30 incomplete and other sandwiches were made wrong. This will most likely be the last time I visit this location. No wonder McDonald's is always packed and there is never no business here.

The girl at the window was very rude she gave me my drinks first and all I did was ask where's the rest of my food she was like I'm bringing it but in a very rude way and she rolled her eyes at me after she gave me my food she forgot to ask my if I wanted sauce well until another worker saw me she gave it to me buy also I'm a way that was very disrespectful I never go to burger King because this happens every single time I go u all need better costume service and my food was a mess I was missing some chicken fries and fries

The customer service in this establishment was unbelievable rude he was jumping slips to all the cute girls as other customers sat here for over 25 minutes for fast food. He started to run his mouth behind the line because my boyfriend and I spoke up. The service in this establishment needs to be evaluated. I as a cook of a very well known cafe here in Nashua nh was very apaulled by the service here today

A girl named Jessica Cashdollar works at the Lexington springmill rd burger king in Mansfield ohio 44906 zip well she is smoking weed with other employees at work I just so happen to see her messaging another employee on Facebook where the was talking about no more smoking at work because you was already looking into it his name is Jay Richard I took a picture of the conversation where they said it with I will attach. I just fell like something should be done since she is also pregnant