Burger King
reviews and complaints

I have been going to you place for a along while and the BK at Austin and 30 in schererville In. 46375 has a problem telling time. Today at 9:30 it took almost ten minutes to be waited on and then they we're out of biscuits again. This is not the first time this has happened but 9:30 ! You don't stop servings till 10:30. I asked if they would be ready soon and they said it takes twenty minutes to prepare . So I said it's only twenty minutes till ten you serve till 10:30. Now if it was ten after and not twenty till I can see that but twenty. This is not away to run a BK! So I drove five miles to the next one on highway 30 at 999 Joliet Street schererville In. Where they had plenty and are very good! Please don't stop making them. Thank you

I stopped at my local Burger King at 6:05 this morning, drove up to the drive thru, sat there about 2 minutes, no one says anything so I drive up to the window, nobody inside that I could see. Then I decide to go in, the hours are posted as opening at 6:00 am, the door is locked. I did see one car outside so I figured that someone was in there. I end up going to McDonalds because my teenage daughter had her heart set on breakfast out to eat before school but after dropping her off at school I called the location. I asked for that manager's name. She asked why, so I preceded to tell her why and she starts making excuses. "Well it's not my fault cause I didn't have any product" whatever that means. Two things, if a customer calls and ask simply for the manager's name, it is not her place to ask why unless she is the manager, and also, the door should have been unlocked if they open at 6:00 am and when I drove up to the drive thru, she should have said over the speaker whatever issue she had and apologized. She also sarcastically called me "sweetie" which I really did not like but I ended up telling her I would be calling back to speak to a manager.

Everytime I go to my neighbor Hood Burger King it is closed before closing time I love burger King but the one in my neighbor Hood is making me so mad that I have to eat McDonald's or taco Bell please do some thing to the burgerking on twin city hwy port artur Texas 77619 please do something I've been eating burgerking for years thank you Robert hand [protected]@gmail.com

I would like to take a moment to share my experience at this restaurant location (1750 N Harlem Ave. Elmwood Park, IL 60707). I was on my way home on Sunday 10/29/17 late morning returning from being out of town from work and since the restaurant is literally on my way home and thought it would be convenient to make a quick stop for breakfast/lunch. I decided to drive-up and place my order. The restaurant and the drive-thru were empty and I proceeded to place my order and it took the attendant to come to the intercom to take my order a good 5 minutes, I was tempted to drive up to the window to check if the restaurant was open, shortly I hunk the horn and the attendant came to take my order finally. I placed my 2 meal orders (1 order was regular size and the 2nd order was a Large Fries/Drink), when I reached the window to pay for my order I noticed that the attendant was about to hand me both orders regular size and before handing in my payment I mentioned to her that one of my drink size was incorrect, she got very upset and asked for her supervisor to assist in correcting the order, which they did… however, as she was preparing the correct drink she made a comment to her supervisor loud enough for me to hear that she absolutely hates and gets aggravated with customer on the drive-thru because every time the order is taken on the intercom and is not clear, that she feels that we purposely like to make her job difficult by changing the order at the window. Although I was very tempted to make a comment to her directly about her diminishing comment, I waited for my order to be completed, however, she was so upset with what I thought was a simple mistake, she refused to continue with my order and her supervisor took over agreeing with her behavior and also agreeing that she was right to feel the way she did. When the order was handed to me, I mentioned to both of them that I had heard loud and clear her feelings about my order and that there was no need to be upset as I would be contacting corporate regarding my experience. I completely understand that there may be difficult days at work sometimes and dealing with difficult customers can be challenging, but what I cannot accept is the fact that if you are going to complain about your customer, the least that she could have done would have been to make sure that either me or any other customer would have not heard her comment. I would like to think that this is not the way Burger King operates and that their personnel are trained to treat their customers better. Due to such experience, I feel that now I am forced to drive a little further from my home to the closest competitive restaurant or having to drive to a location out of my way just to avoid going through the same experience. I would also like to think that while Burger King and their representative(s) take pride in making their customers experience more satisfying that they would also take such matter serious and would really love to see such behavior corrected in order to avoid a future incident… Not only with me, but with other customers. I wish that a simple meal pick-up would not have ended this way. I appreciate in advance your cooperation in correcting this matter, and I would be more than happy to be contacted or answer any questions regarding this matter.

I haven't been to Burger King in quite awhile. I got some coupons in the mail so this morning [protected]) I decided to go to the location on Howell Ave IN Oak Creek. I was the only car in line and was still asked to pull up and wait for my order. The person who waited on me was very polite and apologetic for the wait. When I got to work and got ready to eat, I noticed the egg portion was unusually small compared to other fast food places. My bag had no salt or pepper. Also, no butter or jam for my biscuit. I was very disappointed. I also did not get a soda because the price was outrageous compared to McDonalds, which is only $1 for a large. The experience will surely not bring me back.

I have been a customer for over 10 years at the burger King on Orange Ave and sandlake. Yesterday was a day that I decided I wouldn't shop at that location anymore. The store manager is very rude and ignorant. After I place my order I pull up to the pick up window to pay and hand the gentleman 2 coupons which he was retundently refusing to accept because I didn't mention it at the speaker. The fact that he did accept them was obvious he was annoyed by me having the coupons and he insisted that he could not accept them once I get to the window. Now I know it might have made it easier for him to know about my coupons at the speaker but I have worked for fast food chains before and I knew he was lying out his teeth he choose to be in power of dening my coupons and if it wasn't because I was rushing to get to work and feed my kids before hand I wouldn't have made my purchase. This really is really upsetting because this is not the first time this man has given me a hard time . Others time where because of ketchup packet and barbecue. He didn't want to give me 2 extra barbecue because I had already two packets. The customer service at this location is not a friendly one.

We stopped yesterday at this location to visit family in Charlotte & again today on our way home tonight. Yesterday our service was good and our food was good. Unfortunately, today was not at all. We stopped and had almost the same order, but included a free whopper from completing the survey on the back of our receipt from yesterday. They did not give us the free whopper even though they took our receipt/coupon code, they gave us 2 spicy chicken nuggets instead of the regular as ordered (which we were unable to give our toddlers, so they didn't get they're meal), and all of the food was cold . We were already back on the highway & on a time crunch, so we were unable to drive all the way back for them to make it right. What can be done to make this right? Thank you so much for your help.
Jennifer Johnson

Anna Caliendo, manager of 103rd Street of Jacksonville FL branch, is threatening to harm a co-worker. She also has a friend threatening to harm same coworker, and as she has a strong history of violence and drugs, I fear forthis co-workers life. Your company makes it VERY hard to contact you, you should fix that. I have screenshots of her stating this on her Facebook, and I would really love for somebody to look into this dangerous matter!

I have been trying for at least 2 weeks to download their app, without success. After putting in my name, user name, password twice and email twice I get an error about an "unhandled exception". I have written them several times and called customer service once and told them my problem to which I was assured she would pass along the info and someone would promptly get back with me by phone or email. That was nearly a week ago and I'm still waiting

This morning I order through the drive-through. I notice I had a heavy accent Hispanic lady taking my order. When I was placing my order, I felt she always cut me off. She needs to learn to wait for the complete order to be done. Than read back my order to me with any questions. This was not the first time I had her either. I come here often. But what really bothered me, I had a young black male employee as a cashier. I can see all around him, his other employees were talking in Spanish only amongst themselves. Which I think that's VERY UNPROFESSIONAL! I asked him if that heavy accent lady was his manager, which was. Especially being a manager this shouldn't be happening.
I'm Hispanic myself and know any other language aren't to be spoken at anytime around other employees that don't speak the same language.
I hope this can be brought up to her attention.

Burger King (Highland, Calif. ) off Boulder Ave

Thank you for your time

This will be my second complaint about this location. I went through the drive thru and the lady came on the speaker and said welcome to burger king how can i take your order my husband said yes just one second while i look over the menu she then says what my husband says yes maam im looking over the menu she says oh. So my husband looks at the menu a s say ma'am what sandwiches can you mix and match she said what he repeats him self she said i cant hear you what are you saying, and my husband says ok im going to pull up to the window soon as we pull up i catch her rolling her eyes then she tinkers around on thr screen rolls her eyes again then opens rhe window and says now what did you say and all this this time from the speaker to the widow she has the worst attitude like she doesnt want to be there and everything is an inconvenience. I told my husband this is very un professional then she walks off and leaves the cook to see about us. I complained to the manager and he just stood there like a deer in head lights then said well is there something you want me to do for you. I feel like if your the manager you should already know what to do. This burger king needs to be shut down and needs new managers and new employees and some serious training. I will NEVER GO BACK to this location and id really like to talk to the district manager because this is unacceptable and a very bad look for the great burger king. The store number is 1728 in Abilene Tx on North 1st.

I'm really disappointed in your franchise right now I love burger king but what one your employees did was just disrespectful. Your employees were rude, disrespectful. And my burger had hair on it! The building was dirty. The staff was not nice at all! I wasted $20! For nothing! Everyone was mean. The food was awful! My food was nasty. My fries were burnt. My burger had hair. My buns were soggy! I'm so disappointed!

Ordered a Whopper and medium order fries the Whopper was burnt on the bottom and the fries were very small order with onion rings and tater tots mixed in. Very surprised that your company has this low quality of service. Are the people I know have complained about some of the Burger Kings not giving good service but I was really shocked I mean who burned the bottom of a bun and serves it to a customer?

We went to Burger King near our house at nine fifteen tonight. We had both just gotten off working eleven hour shifts and were exhausted and wanted something quick and easy for dinner. We go to this location fairly frequently because it's normally very good, and it's the only place close to home for us. Tonight, however, we pulled up to the drive thru and were immediately told before we ordered that they were out of whopper meat, chicken nuggets, AND fries . Now, I can understand occasional product shortages, but it seems pretty unreasonable to be out of so many basic and critical ITEMS, especially that early on a Saturday night when so many people are looking for fast food. We ended up having to drive pretty much all the way back to where we just got off work and getting dinner at the In and Out that just opened. This, however, meant that by the time we finally got home, our food was cold, which is why we wanted to go to something close to home. It was especially irritating because our normal order is two whopper meals and two orders of nuggets- exactly what you were out of. There weren't really many other options other than kid's meals, which definitely didn't interest us. I just wanted to say what a disappointment this was for a normally really decent location.

First of all I do not blame the workers at the altamont avenue at all... They were overloaded with customers... Either cause of the awesome coupons that recentlhy went out... Plus it was supper time... The people in the cars had a fifteen to twenty minute wait... Not to mention there were about a dozen people at the counter waiting for service... Believe me... The workers were working their buts off... The employee #449093... Scott... Whether he was the manager or not... He did his very very best to accomate everyone... By helping the service people with the window order and by doing the order taking at the counter... I am not writing to complaint abount the horrible horrible horrible... Wait for cold food... Or the horrible amount of time it took to get service and eventually your order... I am writing to complain how you people abuse your help... You could emplyee more help especiallhy when you know there are coupons just released... I mean the service people where working up a sweat to meet the demands of their job... I am here to commend scott #449093 and the rest of the staff... And to sound off on your policy of running a business... I will never go there again... My time if worth a lot to me.. To hang around a rediculous amount of time is not acceptable... And every one waiting with me said the same thing... Mcdonalds is in walking distance from burger king... Believe me... Some of them went there... I also just read about a dozen complaints about the same problem... When will you folks clean up your act...

I visited store #13874 today @ 12:29pm. Order #72.I ordered a whopper jr. w bacon and cheese small friend and chicken fries.

When i got home to eat my meal the bread was old and hard. the onions were so very very thick it was pungent, the processed cheese was not even melted, the chicken fries were cold and old. I have been going to this store for about 5 years and this is the first time the meal was terrible and disgusting.

I am very disappointed at the quality of the food and cant believe that any store manager would allow this to be served to any paying customer.
I am requesting either a refund of my hard earning $ paid for a dissatisfying meal or coupons for my next visit.

My husband just had surgery and wanted a whopper. We drove the drive thru..I ordered a bacon cheeseburger and he a whopper. I bit into mine and there was just bread. I opened mine and the meat patty was small..I said well I suppose they are cutting portions for more profit again. My husband opened his and said look at this...picture provided. He was a Whopper. Really sad.

Hi, bought this meal from Dairy flat Burger King New Zealand on 02/11/17.
I am totally appalled at the meal and the service was just as bad.
The other burger purchased has the skinniest pieces of 'bacon' I have ever seen.
The drinks machine wasn't working so I was given a tiny can of coke?
Not impressed at all with the whole ordeal.
How do you guys charge so much for such a crappy meal.
I would like a full refund at best please.

Regards
Daniel Bartlett
[protected]

11/03/17

With all due respect, I went to the Burger King establishment on 3700 Curtiss parkway Miami, FL and your manager Yusleidy was really disrespectful. Her attitude was just disgusting and I keep coming back and she has not changed her attitude. She makes me uncomfortable actually and all I do is order food from the Burger King. This burger King is close to my job and I do not want to stop going there, because a person just doe not know how to be professional. Besides that matter as well you can see her acting disrespectful and rude towards her staff. I am a Burger King fanatic and I hope you take this serious and take action. If you can move her to another burger king, or just reprimand her on her actions. Thank you for reading.

Worst Burger King on this planet. Every time we go here they either tell us that they're out of something or it takes 20 minutes to get a couple of burgers they're extremely rude and slow. Even when there's nobody there and nobody in the drive thru it takes forever to get our food and it's always cold. I definitely think you should close this place down. We are going to inform people all over social media not to go here. It's that bad. The location is 175 West Layton Avenue Milwaukee Wisconsin 53207