Burger King
reviews and complaints

At first, I went thru the drive-thru simply for a burger(qp w/cheese) The fries were forgotten by the server. I had to turn around in rush hour traffic to go back. When I got home, quite literally across the street, the burger was barely even luke warm and tasted as though it had been sitting for far too long. This is by far the worst quality food I have ever had at this location. Also, the fact that two such mistakes leads me to believe there could be either a lack of qualified supervision or a lack of training could be an issue.

Last night we stopped for food at the Burger King located in the travel plaza on interstate 80/90 in Rolling Prairie, IN Store ID 4INBK25. The service was slow, the girl at the counter was not into her job at all. Wanted a Sourdough swiss but there was no sourdough bread and no fountain drinks. I took a water but my son didn't want a water so he went to the travel center store and bought a drink. He order a Bacon King Jr. with fries and was charged for a meal even though he didn't get a drink. I also feel that the Bacon Jr. King for $8.39 was outrageous since I got a whopper which was 3 times the size of the King Jr. To me the King Jr. was nothing more than a slider. Last time I will visit Burger King!

This was a few months ago, The location has totally went down hill. For lunch my burgers anymore are literally thrown together looks like a soft taco falling apart in the wrapper then once was SMOTHERED with mayonnaise like it was done purposely I dont know . . the mayo was dripping off of it . I had to throw it away .

Onion rings totally old or freezer burnt ..Hard

So this morning I figured I would try it again but with breakfast.. WELL ... I asked for cream and sugar with my coffee . no cream was given to me in the bag.. Croissant
and hash browns were COLD and bacon wasn't all rubbery .. .

Another throw the food away situation . I ended up having to go to Dunkin Dount

To whom it may concern,
I would like to express my disappointment and anger regarding this particular store. The last 5 or 6 times i visited the store, I was told that " the system went down" only to see people on the inside doing nothing. My sandwich on 2 of those occasions I order bacon and cheese on my whopper which i didnt get. I work late and sometimes thats the only place I prefer to go late nights. Burger King is my spot and I love you guys but that particular location dissappointments more often than not. Im actually getting ready to get off work and head over there shortly. Im going to give them one final chance.

You have lost business with the Albia Iowa people at your Ottumwa Iowa branch. How dare you treat a child with autism with such disrespect. They are different and can't help the way they are and do not understand and process things the way we do. This child I am close with and to see his mom hurt because you think you are better than that you are wrong. How dare you label people. I have been in your store many times and your employees are not that respectful to us who do not have disabilities. I guarantee this will get out and you will have less business. We live in a world today that is supposed to understanding of people with autism not demeaning of them. Shame on you. You are not a family restaurant. Knowing the child I am pretty sure he was doing nothing wrong, just singing and dancing which he loves to do.
If you want to reach me my email address is: [protected]@hotmail.com.
Very very sad by your decisions.

Went through drive through on 6/21/18 @ 8:05 and left the drive thru finally with my foid a 8:29! Are you kidding me!?! Not acceptable at all. Retrain your help! It was evident that the only thing holding up the girl working the drive thru was waiting on the inefficiency of the back/"cooks"
And after waiting way longer than I should of, I didnt get the correct food!

I sat down ate a double Texas whopper meal. Threw my food tray away, walked over refilled my drink and walked outside. A manager met me outside and said you have to pay for that drink sir. We don't give free drinks around here. I went inside told her I sat right there ate my meal and walked to get a refill and left. I was treated like a criminal over a stupid drink. You don't have to worry about me. I will never ever go to a Burger King again. Her excuse was they had trouble with people stealing drinks.

I have a grandson that works at burger king in martinsville indiana. He's 21, my younger grandson is living with us for summer, he's 17, he put a application in a week agi was told my kim the manager to come in the following monday june 18th for interview and she told him to come back in wednesday the 20th when his brother worked, again I brought him up here for interview. I had 2 appointments outside of our town, and he knew he had to wait on me, which was about 4.5 hrs.
I had bought his black pants, black belt and black shoes, which he had with him because "kim" made it sound like she was gonna talk to him then put him to work. Now granted she had talked to him on phone a week prior and knew he was 17 and had one more year of school to do.
She never came out to talk to him, instead she sent my oldest grandson out to tell him that she couldn't hire him because he would be going back to school. He had already told her he was going transfer to the burger king in greencastle indiana once school started. She never came out to talk to him and shes a manager! This woman is the most disrespectful human i've ever known to be in a manager position.
So I spent today taking back the shoes and belt, couldn't return the pants cause I washed them the night before for him. She had him come here twice and never talked to him. Smh. I will never eat at this burger king again! Thank you for your time,
Sharon strole. Email: [protected]@sbcglobal.net

On June 20, 2018 I decided to stop in Burger King and have a Whopper for a quick lunch as I am sitting enjoying my Onion rings and Whopper I look up and a many comes out of the kitchen area and I see he doesn't have on a normal uniform. What he was holding was the spray can with the long nozzle, OK he was the exterminator.
I think this was very unprofessional and a big health hazard, he looked at me like he wanted to come to the area where I was sitting but the look I gave him he went the opposite way. I didn't say anything to the manager because I didn't want to make a scene. But I use this particular BK bathroom which is always clean, cause I work in the field and the Staff are very friendly and I always receive the best service.
I was shocked to see an exterminator in the establishment at 11:00 am when customers are eating.

My name is Jodi stahl me and my family were just at a drive thru window and the guy working was so rude. As we ordered our first meal the guy was sighing and making noises out of frustration as he didn't wanna be there. He heard me ask my kids what they wanted and he was started to sigh even louder and sick his teeth and make rude comments. As we completed our order he says do you see the damage. At this point I didn't even want my food and we drove off in frustration and gave our business to someone else. I will never go back to this establishment ever again! The service was horrible! Please contact me at jody.[protected]@gmail.com

I went to Burger King on Park Avenue in Meadville, Pa and purchased a Bacon and Cheese Crispy Chicken Meal. I took it to go. When I opened the sandwich to put salt on it, to my shock I found a rotten tomato on the sandwich. And it was an end piece too! Who use end pieces of a tomato on a sandwich. Unbelievable! Not to pleased with Burger King right now. Just want to let you know!

We eat at Burger king on a regular basis in our town, but not usually for breakfast. Today, we were out earlier than normal and decided to give it a try. Ordered two of the new Savory Double Bacon Sourdough Kings and two senior drinks. After receiving our order, I nearly fell down from the floor being very slick. I just nearly caught myself. Another lady sitting nearby said she had just told the staff about the same slick floor. It was the entire floor, not just one spot. We sat down and noticed we had been given ham on our sandwiches instead of bacon. I immediately told the counter person, but got not response, she just went to tell the preparers. I figured they would bring us what we ordered. After about 5 minutes, it became obvious they were not fixing the problem. In addition, the sourdough was soggy and not toasted as shown in the picture. My wife took the sandwiches back to the counter again. At that time, a lady named Raychel, who was the same one that took our order, said, "Your husband ordered ham not bacon", in a very rude defensive manner. My wife again told her that we did order bacon, not ham and pointed out their display only showed two versions, bacon and sausage, so we didn't even know they offered ham. How could we have ordered it! My wife also told her about the soggy bread which Raychel said, "That's the way we do it", again in a rude manner. By then, my wife was not very happy and Raychel said, "What do you want?" My wife said to just give us a refund and we left. Our favorite burger are Whoppers, but we will never go to that Burger King again because of the curt, rude, disrespectful treatment we received today and the dangerous slick floor. Immediately after we left, we ran into friends at Wendy's who had just had a similar disrespectful treatment by the same person the day before. My wife and I are senior citizens and eat at least one meal a day out. We have been patrons of Burger King for 50 years steady but never had treatment like we received today. We won't go there again. My wife clearly heard what I ordered and I even pointed to it on the sign. Rachel should have just apologized and gave us the correct order and we would've accepted that as just an honest mistake that happens all the time. Rachel needs immediate training on customer satisfaction! Lonnie Harrison Sr, Lcdr, USN (Ret)

On June 20 2018 at 3:38 pm I visited store # 850 and went through the drive thru. One of the items I ordered was for someone who can't eat sesame seeds. I asked for the seedless bun and the guy did not want to give it to me. He said they don't have seedless buns and I should get two bottom buns. I know you have the potato buns and I refused to budge on the matter until he gave me the bun I requested. You need to educate your employees or I will not return to any burger king.

I have been to (4) different Burger King location in the Huntsville, Alabama area on different days since the Salted Caramel milkshake was released and every location I have been to the shake machine does not work. I find this highly odd that the machine in different locations on different days does not work. Either your employees do not know how to use the machine or maintain them.

Hello, I this morning I went to your restaurant to get a ham crossissant and a bacon crossisant before heading to my doctors appointment. Both sandwiches were cold and both had cold slices of cheese slapped on them, but I didn't have time to return because I was running late. I called the number on my receipt and let them know I would be back to get a fresh sandwhich. When I returned I went inside vs drive through and the inside of this store was disgusting. Flies everywhere just gross. The cashier took my previous receipt (cold sandwhich) and my new order and went to prepare. There were 3 other people ahead of me and all of us waited 25 minutes to get our food. I checked my bag before I left but I only glanced didn't open until I got home. Again my food is cold and seems like it was sitting all morning and I did not get what I ordered. But the cashier forgot what ordered and took my receipt.

I visit this Burger King atleast 3 times a week. No longer will I do so. The woman at the front window was awesome, even recognized me. The woman at the 2nd window was horrible. She 1st tried to hand me the wrong food. She finally got my order, then when I asked 4 mayo she huffed n puffed with ..oh my god. I looked to see there was no straw in my bag, asked for 1 when she returned to the window only to have her start cursing. I guess I was inconvienencing her with my order! But never had I recieved this type of service when trying to purchase a meal!

Went to eat at your store on Belair rd in Evans Ga and ordered two of your sourdough double kings which would have been good if they had toasted the bread then when I asked about it being toasted they said that's the way it comes..well right next to my table in the window is a picture of your toasted sourdough burger...we haven't been to burger king in a long time and the only reason we came this time was to try this burger that looked really good...really disappointed ..

Every time i come to this location, wait time is 15 and sometimes longer. Its not even busy right now but i have waited 15 mins already. On top of short staffed. Nothing is offered for the wait nor acknowledge about the wait. I called the customer service number before and even they were rude so i am not call this time. I will never spend another dime at Burger King due to all the bad experiences

6/18/18 around 3:45pm I went to the drive thru of this Burger King. When you specifically repeat your order items and they still can't manage to get it right is pretty upsetting. The lady asked me if I wanted any sauce which I did say honey mustard. I never ended up getting my sauce. I asked if they had fruit punch Hi-C, which they didn't so I substituted it with mellow yellow. The mellow yellow tasted like carbonated water. I never go out of my way to fill a complaint but this was just ridiculous. I never got told my total, even when she said it would be told at the 2nd window. The person at the second window was completely rude speaking to a car that was leaving, who almost forgot to put ketchup in my bag. I come to this burger king many times because it is the most close one to my job. Such an unhappy customer! I won't returning regarding the actions of the workers there. If you can't provide good customer service I don't think you should be in the food industry as well as have a manager on staff who would take care of these issues. I would want a refund but good is that going to do if I would not return. What could be done about this I would love to know too.

This burger king has to be the worst I have ever come across. The managers do not follow any of the protocols(hiring, cashier, etc.). 60 dollars has come up missing without proper investigation . The register protocols are not being followed, multiple people using the same register. They have no respect for the workers who have bills to pay. Went from working 9 to 5 everyday, to working 2-3 days out of the week, to the managers giving me an entire week off with no explanation or regards to anyones livelihoods. This has happened to multiple team members and has resulted in them quitting. There has been multiple occassions where cups and food has ran out throughout the day . Team members have been training newly hired managers when they are not compensated for training anyone. This burger king needs proper management because this is unacceptable