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Burger King
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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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J
3:20 am EDT

Burger King service

I won't go back to mcdonalds because an employee got my order wrong because she was busy on her cell phone, and guess what the same thing happen at a burger king #2739 lenexa ks. I think fast food employees should leave their cell phones in a designated area and not be able to have the in the service aera, i had to hear about her health conditions while trying to get my order and when i got my food home of course the order was wrong. So now mcdonalds and burger king are off my lists of fast food places.

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J
9:05 pm EDT

Burger King bad customer service

BK Store number #5475 time 21:20PM.
Purchased a Whopper with cheese Only Pickle's Only Tomato and cheese. The counter girl repeated this to the cook, and I checked my receipt and all was good. They charged me $8.13 . Purchase was made at 18:29 pm It was a take out. Got back to my car drove home about 15 minutes. Took all my groceries out of my car then sat down to eat. They had put lettuce, mayonnaise, ketchup and onions in it. First off I am allergic to mayonnaise and ketchup. So now I could not eat it. So I went ahead and made myself a Protein Shake and a yogurt and took my medications. Sat down a while and was going to throw it away but decided to take it back. So I drove another 20 minutes back to BK. I waited in line and when the girl asked me I told her what happened and asked for a refund. They said they could not because they had changed shift. She spoke with the manager and he said the same. I said I could not eat this late. She said she could not refund me. So ii asked for the receipt and left back home. This is unacceptable I had no fault at all, I asked for what I wanted and the receipt verified it yet they did nothing to help me. SO I wasted my money, my time and gas for nothing. Is this good customer service?

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M
1:47 pm EDT

Burger King overcharged on order

I took advantage of the 2 Whopper meal special for $10. add cheese to both meals. I added a 3rd Whopper meal with coupon for $5. And added cheese to it. The last item added was a Hershey pie. I was charge $23.19 for the order. Here is the math for the correct amount, 3 meals @ $5.00 each, add cheese @ $.60 each and 1 pie @ $1.69. Basic math $15.00 meal, $1.80 cheese, $1.69 pie and tax @ $1.48 total $19.97. Instead of listening to the customer, I had shift manager arguing that the computer is correct and I am wrong. As I see it you owe me $3.22 for the over charge and I want you to send me a check A.S.A.P. As a manager of a servicing business, I find the entire instants unprofessional. What happen to listening to the customer and finding a solution, instead of having me aggravated and pissed off.

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L
8:29 pm EDT

Burger King customer service

Hello, my name is liz. The burger King I went to was in Webb city, MO 64870. On June 16, 2017 around 915pm. I order 10 piece nuggets and small fry and Dr pepper. I asked for 4 ranch, we'll the girl have me two. So I called her named hey, miss I need two more. I sat in the drive way for 10 mins. I had to yell in window to get more sauce. So I'm driving to my mothers, house. The nuggets had an order, like old grease. When I looked at them, they was dark brown. I called the store, and asked for the manger. I told her how upset about the customer service, and why these nuggets look so brown and have a smell. She told me, that the machine. Een broke down, they couldn't changed the grease and she apologized. She said if I come back next week it be fix. I can't remember if she said bring my reciept or not. But she wrong my name down in the book. So today, around 7 pm. I went to pick my order for my daughter. One of the workers, said, um. Let me look. She went to get book. Well the manager, bUT me down, but said to bring the reciept. I said what, ya machine was mess up and ya was serving nasty greased, old nuggets but couldn't replace my order she said, or w/o a reciept. So I said what's ya district manager number. She said she didn't know. I said you better find it. So she finally gave me the number. This is cray. How a customer is treated over they mistake

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B
3:02 pm EDT

Burger King customer service at 23904 u s hwy n clearwater fl burger king

I pulled up to the drive thru at 3:15 on 6/19 in a torrential rain. I had been debating whether to go to Burger King or McDonalds as I had a coupon for both in front of me . I opened car window and mistakenly ordered Quarter Pounders and before I could finish correcting my misspeak the lady on the other end lit into me with a profane tirade. I apologized and said could you please be quiet so I could get my order in as I was getting soaked. She then yelled "You can't tell me to be quiet" and started her tirade all over again, finally offering that I could have pulled up to the window if I was getting wet. I did so and she continued her yelling to my face. Finally she ran down and took my order which took an inordinate amount of time to fill. She had no visible name tag, but she was a tall thin black woman who appeared to be a manager as she instructed the other employees. Needless to say I will no longer shop at this location and the next closest Burger King is some distance from me. I will miss your excellent food but I will not be treated with this lack of respect.

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P
2:09 pm EDT
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Burger King front counter

Have visited bk on crill ave, palatka, and starke, fl, while slow and focused on drive thru first, good food and very nice service on my inside visits this past week, on way back from business trip, dropped in to bk at 8:00 am june 19, to bk 1164 n. St. Augustine rd, valdosta, ga 31601.

Think only two workers, and focused on drive thru, but rear cook lady, very nice, after I waited for a bit asked what I wanted so she could get started on it while counter lady was focusing on drive thrus. When counter lady finally finished everyone in drive thru, was very rude and I asked for my money back and went on over to competing restr for carry out breakfast. I prefer bk's bacon croissants, but pleasant behavior and courteous behavior wins over good food any time.

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S
3:27 pm EDT

Burger King poor service food quality

(I had to copy the information from my receipt on a piece of paper due to them not wanting to give me a receipt so I'm not sure what this number is but was on the receipt as well 330590)

On 6/18/17 @ 11:27 am I visited the Burger King @
store # 7117
2388 Lebanon Pike
Nashville, TN 37214
[protected]

I made my order which was a Number 1 combo I specifically told the clerk how I wanted my sandwich ( it was register #3) (Dominique employee number 463494 order # 390) after getting my food the 1st time it was wrong (ex mayo) I again told the clerk no mayo add mustard the sandwich was fixed a 2nd time I got back to my place of employment and looked at the sandwich again it was ex mayo I went back for the 3rd time told the general manager ( did not get her name she was a Caucasian lady that came to the window) another employee ( a African American male gave me my drink again (I had a slush which had melted by the time I went back and forth ) he immediately slammed the drive thur window closed ( even though its on a track he used his hand to close it) as I was trying to make sure that they understood my order, the general manager gave me my food I pulled away only to notice my food was cold burger looked as if they had wiped the mayo off and added mustard on a new bun the onion rings were cold as well . So I returned back to just ask for my monies back this was by far the longest and worse experience I had not to mention being late returning from my break at work. I would like to be contacted by someone to explain a few more observations while at this location.

thanks shawanda bean [protected]

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M
1:02 pm EDT

Burger King stolen credit card information, store# 5654

My daughter used her credit card at Burger King last Sunday June the 11th, the next day her credit card was compromised. It seems that the person who took her credit card to process the order also skimmed her card. I would like this person investigated. You have a criminal working at your facility. I normally would not issue a complaint but this is unacceptable.
Maria Faivre
[protected]
[protected]@cfl.rr.com

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T
9:50 am EDT

Burger King false advertisement and fraud

On 17Jun2017 at around 0840 I visited Burger King, located at 5013 Walzem Rd, Windcrest, TX 78218. I went through the drive through and attempted to order (amongst several other items) several Junior Breakfast burritos off their value menu. The listed menu price was $1 each, but when the cashier rang it up, I was charged $1.19 each. When the price discrepancy was brought to the attention of the cashier, he reacted with irritation and snapped that the price had changed and he didn't care what it was listed at outside. I canceled that portion of my order. I do not appreciate being lied to about a price...if you list it on your menu outside, it is fraudulent to charge more than your listed price...you are supposed to change the menu before you increase the price at the register. To then get upset with the customer because they object to your illegal activity is uncalled for. To make matters worse, I wasn't given my receipt (I suspect to prevent me from being able to complain about the poor service and attitude.). I am very dissatisfied with the service I received at that location and will not be returning. I will also be making sure that all of my friends and family know to avoid shopping there.

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D
7:52 am EDT
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Burger King meal deal

I got the i believe it was $3.49 on the picture on the window and on tv it showed 2 double cheeseburger w 2 pieces of meat each. Well when i got it home it was just regular cheeseburgers. If i knew that i wouldnt have gotten it. I woulda got something more. I was actually going to get the $5 lunch deal. But the picture showed double cheesrburgers i thought was a better deal. I was very disappointed and felt taken advantage of.

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C
8:11 pm EDT

Burger King ignored by the entire burger king staff.

On Thursday, June 15, I entered the Burger King on Moreland Road in Muskego, WI. No one was at the counter. The entire staff was in a booth having a meeting. Three of the staff stared at me, and I stared back waiting. After 30 seconds of being completely ignored and feeling completely embarrassed, I left. I will never enter that Burger King again. Fire the manager who thinks it's good store policy to ignore and stare at a customer and make the customer feel completely uncomfortable.

Burger King also needs to improve it's general customer service. Calling the customer server number, I waited, and then was told no one could help me. Listing my complaint on the "tellusaboutus" web page didn't work as I could not submit the complaint.

You do realize you are here to serve people? And when customers need to complain, you can't block all avenues to them.

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S
4:46 pm EDT

Burger King employee bringing 6yr old to work with him every day

One employee at the Whitmore Lake Burger King brings his 6yr old to work every day. The kid is left to himself in the room that was once the play room. His father from time to time will tell at him to go back in the room and watch a movie. Today the kid was running around wiping his hands on the door glass as another employee was trying to clean them. As a customer, I did not appreciate the temper tantrum that was thrown because the kid wanted a shake.
I feel a place of business should not be a free childcare center for 1 employee.

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D
4:09 pm EDT
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Burger King burn

I visited the Burger King located inside Walmart in Venice Florida on 6/15/17. I ordered a crispy chicken sandwich. I took my first bite and hot grease exploded out of the chicken burning my lips and cheek. The burn has now blistered. See photo attached. I asked the manager to fill out an incident report and was shocked when she handed me a blank sheet of paper and a pink inked pen, and asked me to write down my name and address (not very concerned or professional). Lisa, the manager, said she would tell the insurance company.

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M
9:55 am EDT
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Burger King a manger kellie on 6003 w 19th

Yes I was working for kellie duran. I quit yesterday cuz she cut my hours to one day... But I don't think it's far cuz she has a boyfriend name sytz williams that works with her and he gets to clock in when he wants and can work on the clock and not be their... I was working monday tho friday 8am to 5pm so I know he was not their and always got his 40 hours a week. Kellie duran said she has to watch labor I understand that but she should see it. Her boyfriend sytz williams is supposed to clock in at 10 and she gets their at 8am and he clocks in if kellie duran leaves early so does sytz williams.. Kellie duran takes him to the bank every day with her and he gets to stay on the clock and both of them take three hours.. And if we call in she cuts are hours and sytz williams if he has to set up a rock band she takes him off the schedule and it's ok and we don't get busy and styz williams drops alot of food and goes out cold but we can't say anything cuz he said he can drop that much. So that's where her food cost is. I'm no longer working their but I would like someone to look into this cuz it's not far to the workers that are still their because everyone see it's. Thanks

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D
9:16 am EDT

Burger King no maple syrup oatmeal meal

I couldn't believe it, I drove up to the order window and ordered the maple syrup oatmeal meal with bk Joe iced coffee on 6/15/17 and the lady​ kept interrupting me saying they didn't have it so I was going to get it separately, once again she interrupted me so I just said forget it I'm going to McDonald's instead. Bad customer service on Burger King! I would advise anyone else with a bad experience with bk to go elsewhere!

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D
8:01 pm EDT

Burger King the service was awful

I go to burger king off of decatur and 215 for a late night burger at 2 am, i ask for a plain burger meat and bun only the lady gets mad and start yelling at me about how they dont have it, you are burger king for crist sake another lady gets on the intercom and after 10 min i finally get my order right and they wouldnt let me order a slurpee or milk shake then as i go to get my food the lady says "heres your [censor] plain burger and both ladys start laughing very rude very unprofessional they need to be fired, i am a regular customer and iwll never be back

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H
8:19 am EDT

Burger King horrible customer service

At 11:03pm on Saturday June 10 2017 at 4100 Brookshire Blvd Charlotte Nc 28216. I paid at at the cashier and as I approached window two there were two YOUNG boys on a bike and scooter. As I drove one rode out of the lane while the other boy stood on the curb hanging onto the drive thru window. The cashier who wasn't even atbrhe window at the time came up and said why are you trying to hit those kids. I said no but they should not be allowing kids on bikes past curfew to ride through a drive thru. She said but you almost hit them and they are only kids. Then she said are they because they are black and walked away. I wish I knew this woman's name. The safety issue she allowed alone could have resulted in a major suit again the restaurant. And her horrendous service would have her walked out of my corporation immediately.

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F
6:45 pm EDT
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Burger King good is wrong

Tonight is just the most recent instance, but over the past several weeks when we order food at our Burger King it is always wrong. For instance, tonight we order the two for ten deal with cheese and one extra whipped with cheese, mustard, and mayonnaise. My husband had gone to get it. When he got home two of the whoopers did not have cheese. One had ketchup and mayonnaise. One had only lettuce mayo and onion. One had pickles, onion, and mayonnaise.

Burger King had always been my favorite burger place, but this is very frustrating.

Thank you,
Shelly French

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J
2:18 pm EDT
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Burger King unprofessional and uncompassionate behavior by manager and owner

I visited the Burger King in Tampa at the address 9925 E. Adamo Dr., Tampa, FL 33619. I saw an employee fired today in the front lobby in an inappropriate manner. I believe it was the manager and owner who fired her. BK needs to have a little more compassion when terminating an employee. There has to be a back manager's office where this can be accomplished in a professional and compassionate manner. Myself and the other customers were witnesses to this act of unprofessionalism. Please feel free to reach out to me if you need more details.

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G
2:49 am EDT

Burger King horrible food service

My name is Allanah Gloria and I always eat at the Burger King restaurant in Plateau, Abijan, the Ivory Coast.Yesterday, June 8, 2017, I order a Crispy Chicken Menu meal and asked for some water with ice.I was served water and ice in a very dirty Burger King cup.I have pics and intend suing Burger King for it.
But we could settle out of court and I 'all forget about the dirty service if Burger King pays me £500, 000.
On the pics I have the receipts for the food bought yesterday and you can see the dark, dirt marks on the rim of the Burger King cup.
You can contact me on:+[protected]
[protected]@yahoo.com
[protected]@gmail.com
[protected]@gmail.com
Yours sincerely,
Gloria Allanah.

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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