Burger King
reviews and complaints

On 8/21/2017 at lunchtime I walked into Burger King in Jacksonville Florida on King Street as my office usually does three to four times a week. There was a new employee there her name was Shawn .Shawn apologize to everyone in the lobby about their wait and assured us that our food would be coming up as soon as possible making me and the other 20 to 25 people in the lobby much more comfortable. The manager named Jennifer that we are used to seeing their came out screaming and yelling at Shawn to shut up in front of all the guests that were in the lobby I instantly turned around with my $50 order and walked out refusing to ever spend a dime in that Burger King again. After I walked out the door several other patrons walked out behind me and complaining of their disgust of Jennifer's disrespect to Shawn. Myself being a manager of a fortune 300 company would never tolerate the disrespect to another employee coming from upper management. Today I made the choice to eat at McDonald's because I refuse to be served buy a company with an employee so disrespectful. also we've decided as a company never to eat at this Burger King again until this problem is resolved this was way overboard and way out of hand no one deserves to be embarrassed and belittled in front of anyone. Jennifer would be better off managing monkeys at the zoo then human being she's critical.

I ordered the 2 for $6.00 Whopper special with an upchare for cheese. I was charged full menu pricing for the base sandwiches plus the upcharge. When I inquired is was hastily informed that it was because I had ordered cheese. No indication was in the printed materials nor disclosed at time of purchase. ...

PULASKI TENNESSEE Store---

Everyone beware.

8/21/17
on this day I was at your location of johnfitch highway in Fitchburg ma 01420 and your worker was upset that I wouldn't buy a ticket for the jerry louis fund some people don't buy tickets . when I placed my order she asked 3 timed what kind of soda I wanted when I made it to the window she handed me my soda and made me wait for a burrito I think 5 min of waiting is too long for one item if you could kindly speak to your worker I would go again to your location of business as I do like burgerking food thank you

on 19 august 2017, at approximately 3:45pm, i officer shine, herbert visited burger king store #186336 located on the west boulevard, Montgomery, al. upon placing my order i inquired towards my police officer discount. the cashier addressed that the manager will not allow me a discount due to i am employed by alabama state university but she will give it to me this time. I asked for the manager in which the manager (alma jones) approached the counter addressing with the cashier, "no he will not get a discount". as a customer in uniform; in the company of other customers, ms jones addressed that i am not a real police officer. i was in uniform and felt very dishonored and embarrassed. I presented to her my state of alabama apost public safety certified police officer id card in which she again dishonored my service by addressing she will only honor montgomery police officers. I explained that i am a state police officer just like state troopers, with arresting authority by oath through the state and at any burger king through the state to protect and serve. MPD is authority is only in the city. As a certified state police officer in which i earned; ms. jones fail to honor and recognize me as a officer in uniform. to continue, i attend the academy and graduated being trained by certified state troopers with 26 years of service in law enforcement.

At Burger King #6140 I orderd a wopper and onion rings and they game me onion rings mixed with some old French fries I think that it was a very bad experience with the burger king, and I wouldn't want to return to that burger king. as well as them getting my order wrong they also have flies all around which is making me question what was in the food I ate !

I stopped at Burger King in Gary IN on my way home from church. I went inside to place my order which I paid for at 2:15 PM. After waiting for 15 minutes I still had not received my food. I requested a refund at 2:30 PM. The manager processed my refund but had horrible customer service skills because she did not ask my any questions, apologize or even say sorry for my long wait.

I went to this burger king today with a coupon for 2 whopper combo and ask to switch one whopper to veggie just switch the patty and they said they cant do that but they did last time when i visited (week ago]. I told cashier to ask your manager because they did thay last time she replied no in a bad attitude in her language [punjabi]. I left from their unsatisfied with the service. And they are suppose to talk in english i guess. I dnt think i would visit that burger king again.

This is my first time ever writing one of these. This experience was so bad I felt I had to. I went to your Burger King at the below location, never have I been in a more unprofessional establishment. Upon arrival there was 3 employees right outside the entrance smoking, and inside there were 4 employees that I could see standing around talking loud and joking, no one was working. After I placed my order the employees were directed to the cooking area to start cooking food. To make it all worse the wait for my food was so long that I decided to write a complaint cause it was beyond ridiculous. This place needs a serious manager cause it's more of a place of play then a place of business. I will never return to this Burger King again.

I saw Rodney drummond who is a worker there and his mother heather Williams who is a shift manager there walk behind Burger King building and light what appeared to be a marijuana cigarette the smell was over bearing as they sat back there smoking illegal drugs I then witnessed Rodney drummond pass a baggie of marijuana to a car that had pulled up to where him and his mother heather Williams were, and I thought mother and son could not work at the same restaurant these two individuals had absolutely no concern about public safety they both smelled highly of marijuana as they walked back into the restaurant, personally me nor my family will be visiting this drug infested restaurant until this matter is resolved, both individuals should be drug tested. the restaurant address where both mother and son work is 5922 Merrill rd Jacksonville Florida 32277 #1724.

First, I went to Burger King for the chicken sandwich. Cottage grove, mn. There was no light for the drive thru menu so we couldn't see it was 8:30pm, when we were approached by another customer I told him I would ask the cashier and I did. He said the drive thru light hasn't worked for AWHILE. Ok how can people see it at night? The shake machine was out for several days I was told by the cashier. I asked for EXTRA mayo on my chicken sandwich that I was SO EXCITED for and received NO mayo and a burnt bun. My husband had the whopper and it also had no sauces and dry. Lastly, the fries were raw and had no salt. Don't get to eat out much. So I am very disappointed.
Location: cottage grove, MN

We passed up McDonald's and Hardee's to go to Burger King for breakfast this morning we had 10 minutes and it was just down the road got to the drive-up window at 10:25 noticed there was not a breakfast menu girl come across speaker said they were no longer serving breakfast I said it is not 10:30 yet she started to say something but we just took off because we don't want an angry staff fixing our food. The whole family was pissed off. Next time we'll go to McDonald's or Hardee's.

There is a manager at our restaurant in Collinsville il named Jeremy stroud he is a very very rude person, every time my family is in there he is a total [censor] to us makes comment under his breath about being fat. I do not appreciate it at all. I'm ready to call my attorney to handle this discrimination with him. He does not belong n fast-food environment.

I was at the Burger King on Osceola and buena Ventura blvd in Kissimmee Florida . I was in line for about 20 min . When it my turn to order the girl says my computer is offline . I asked so what does that mean? She replies it offline goodnight with an attitude. I always seem to have a problem here please send a secret shopper to see that there is an issue that needs new team members and management.

I would love to leave the store number in Jefferson City, MO, however "Wayne" the supposed manager refused to give me my receipt. I pulled up with my 12 year old son with me. We ordered breakfast and I told him I had the app pulled up for the buy one get one croissanwich. I gave him the code from the app and he told me he wouldn't take it. I asked him how he could "not" take it when it was from their application on the smart phone. He said he didn't care, the code wouldn't enter, he wasn't doing it. I asked to speak with a supervisor and he informed me he was the supervisor on duty and I could deal with it. All in the presence of my 12 year old.

Now, Burger King in Jefferson City has a longstanding reputation of being trash. I thought I would try the new one. Apparently, you all took all the employees that made the other location so horrible across town and tried to dress them up in a new location. I gave you all a second chance from the last horrible location. If you watch social media on the Jefferson City location, you will see how bad it is. Someone seriously needs to be overseeing this location or it will be a second location of yours in Jefferson City going under. This was horrible and I will be noting my experience. It was a great experience for my son. I just love him being taught that type of behavior.

I went to the Burger King store #5960 on Center Ave in Janesville W ON 8/17, 2017I. It took me 20 minutes to get my order as it was backed up. The speaker system was not working correctly and when I final got up to the window I was told only three people were in the business and this was causing the delay but until I got to the window I or anyone else we were not advised of any issues. I wonder if there was even a manager on site.
Across the street at McDonalds they were going through the line very quickly.
I will not go back especially at noon because once you get in line you cant get out.

I have been to this BK several times since it near where I work and have ordered an iced coffee on all of the occasions. The answer is always "we are out of iced coffee". This BK is located in North Baton Rouge, LA on the corner of Scenic Hwy and Chipewwa. Coffee is an all day beverage so I asked today when paying for my lunch if they ever have iced coffee. Her response was "in the mornings". Are the employees really that lazy? This BK is by one of the largest Refinery in the USA and is losing a lot of our business due to lack of menu items and today was the last time for me as well.

The store is located in East Chase. Very dirty, there's garbage all over the floor. We ordered food, nothing special, orders like ours are usually fast managed. It was at about 10:15am, the manager didn't know how to organize all of the orders. I tried to talk to him, but he didn't pay attention. We were waiting for about 15 minutes and asked our money back and were said that the order was ready. at least he could have apologized for the inconvenience.
and by the way our food was cold...

I visited the Burger King in Pell City, Alabama at 4:00 pm onAugust 16. First the cashier was so busy chatting with her friend behind me, she added a Sprite on my order, so the Manager had to come over and redo that and give me my money back. Then my order was to go, and I had to wait at least 5 minutes for them to bag my order. The service was terrible and the food was cold after I got done with all the hassles, which were AVOIDABLE! I live in Pell City and have worked in Restaurants and this is pathetic. I will be sure to pass the news on regarding this Burger King. Thank you, Christine Boyer E-mail is [protected]@gmail.com, and I would like a response regarding this. On top of it, she kept my receipt after she messed up my order. I searched for it and I dont have it. I guess Mcdonalds is a better place, at least their cashiers pay attention to you and are far more courteous.

I had this sandwhich before..it was delicious. I ordered it today..took it home and could only eat part of it. It was so hard in the middle of it. My husband even tried it. So disappointed. Live too far away to return it. Also, my husband used restroom and 2 employees used it and never washed their hands and returned to work. This Burger King is a brand new building and while my husband was waiting in line, he got dripped on from ceiling.Leaks from ceiling everywhere. Very very disappointed.

We came up to the Drive Thru - no one in head of us or behind us. 3 cars in the parking lot - 2 customers inside.
We got our food FAST - and was impressed... until we checked the food and it was COLD! The cheese we ordered wasnt even starting to melt. The buns were not toasted... The bread was stale and cold... So the impressed feeling went away fast. Complained to the young lady in the window - she asked us to park up front and someone was gonna bring us the food. We so did, and the same one that made the first burgers came out with new burgers... And guess what - it was COLD! Same way as the first time ...
There are NO reason for any fast food chain to serve COLD food. And they didnt even have any business to begin with. They had time to make perfect burgers and get satisfied customers.

Store # is 4527.
Adress : 5224 15th Street East
Bradenton, FL 34203

We will not return to this store no more.
We gave up and left ..