Burger King
reviews and complaints

4/24/2017 order number 53 time 7:54 pm burger king 14017 900 bloomfield ave west caldwell nj 07006

My order consisted of 2 cheesburgers, a #1 no pickles extra mayo large size, a bacon king meal with a chocolate shake. This order was placed thru the drive thru... When I pulled up to the window I noticed the attendant getting the drinks together and went to hand them to me, I told him that my order had a chocolate shake not vanilla, he was upset that he had to make another, my 2 cheese burgers were hamburgers, my #1 meal like I always order it extra mayo no pickles (because I do not like pickles) was loaded with pickle and no mayo (I guess dyslexia set in at this point)... The bacon king was so full of pickles my wife just threw it out. When you work late and need to grab a quick meal for your family all you want to do is get home eat it and relax... It does not take rocket science to take an order and someone else make the food. And have to pay 23.00 for an order that is not what you wanted... Disappointing to say the least. The chocolate shake was horrible way to much syrup... People who care should have these jobs, not someone who just goes to get a paycheck at the end of the week. The only items that were eaten were the fries and the hamburger. The rest tossed out... What a waste of 23.00 could have put that to better use.
Ralph debellonia

I ordered 3 spicy chicken sandwich meal. Added cheese and cokes. The lady at the woman was so rude to me, I was trying to pay for my food but was looking for my card and the lady stated to me, I'm on a timer hurry up woman. I said don't speak to me like that. She laughed and shut the window. Than I got my food all the chicken Patty's where hard an burned. I'm so upset...

First off never had a problem before but I came threw one night they got my order wrong in drive Thur I come in to tell them I missing a sandwich n a vaule Fri n she swear down she put it in the bag but it was still up there I was looking at she smelled like the cigarette she was smoking at the baby door when I was order (do there for I Kno she didn't bag the food) and she also had to be drinking on the job cause I smelled that threw the cigarette smell I love this blunt but the manager Ollie I think I smelled that right need to control her attitude if she going to be a manager

I past four Sonic Drive In's, two McDonald's, two Jack in the Box, one Whataburger, one Braums and one Chick Filet and a countless number of donut shops that also serve breakfast sandwiches. Unfortunately I decided to stop at Burger King on 544 in Wylie, Texas. At 6:30am I had expected to get a fresh, out of the oven sausage biscuit. 15 minutes later when I arrived at work I was shocked to find what I believe was a nasty day old biscuit with day old sausage. It was soggy and pastey. The sausage had on old grease taste. When I went out to my car to retrieve the receipt there was not one in the bag.
The fact that I have such a large choose of fast food places to stop along my 35 mile drive to work you can believe Burger King will no longer be one of them.

This is a fairly new store... Keep hoping it will get better over time... It has gotten worse! In drive-thru for 26 min getting a whopper jr. When I got to the window they had no clue what my order was... You never deal with just 1 person... The 1st one asks what your order is and walks away.. Then someone else comes to the window... Then they leave looking for your order and another worker comes to the window... This has happened about 5 times in the last 3 weeks... I am a patient person... But... I am done... This is ridiculous... So many people working... And none know what is going on? Where is management? Do they know?... One guy behind me was honking his horn cussing... Another.. Who already paid just squealed out of the lot without his order... There were 2 cars in parking lot so they weren't busy inside... Please do something before you have no business left at all!

Yeah I recently tried putting app out at Burger King 72nd blondo they called me Whitey they wouldn't hire me and the GM is Jeanette Mitchell Cummings and she is screwing this white lady over manager idk her name but she's not getting hours they called her honky and they are accusing her stealing money when I saw the woman is was a black lady named Ashley
Anyway the GM won't hire nobody white shes trying to get rid of them slack their hours and that is racial discrimination and I will file a law suit

My order was not to my satisfaction, my two double whoppers with cheese were cold and half done and my two large fries weren't extra crispy like I asked.I want a replacement meal for services.Also I looked for my receipt and it wasn't in my bag, tried calling but was told I needed my receipt but told there wasn't one in my bag so they said they couldn't do anything.As a customer, I think that was bad business treating me that way.I didn't want a refund just my meal corrected.What's going to be done about this issue, please let me know something ASAP.

Over the weekend I walked into your establishment and experienced a tragic altercation between a MANAGER and an employee. I was able to receive her name from the store manager Ms. D. Your Manager Ms. Blue was outrageously disrespectful, rude, and down right demonic towards her employee. Someone with kind of statue should never have been hired as a manager to begin with. She called her"ugly" in front of 10 or more customers. And then proceeded to dismiss her off of the floor & told her to go and cry in the bathroom. If that was my establishment I would present the kind of "customer service" I asked for during interviews. Not only was she unaware of her employees feelings, but she didn't give not ONE thought about her customers she was negatively entertaining. I wanted to give her a peace of my mind but unfortunately I decided to write my frustrations in an email. I will NEVER order food from that location ever again if she is the one processing, packing, or preparing my food. Evil will not rub off her greasy, unclean, and unprofessional fingers into my lunch.

I visited the Burger King located @ N Frontage Rd. Wisconsin Dell on the weekend of April 14th @ 9:45pm. I ordered a whopper and a rodeo burger. I paid for my food @ 9:46 pm, by 9:47pm I was being asked to pull forward and an employee would bring the food out to me. I advised the Manager or employee (Christina) if it was ok for me to wait as I don't have a customer behind me. Her response was No! and with out my permission she processed a refund in the total amount $14. & some change. After she processed the refund, she Threaten me by saying either I leave the business or she would contact law enforcement. With what Reason would she call law enforcement?

(Please check the drive thru camera and you will see first hand how I was professional and the way the Manager acted was unacceptable) After asking to speak with the Manager she proceeded to say (I'm the manager and you need to leave now before I call the cops! when I ask for what reason? her reply was cause you would NOT pull forward (Keep in mind @ 9:45pm the drive Thru was Empty) the Order Receipt will prove that the business was empty with no customer behind me (Drive Thru)

I've worked for BK in the past (Chicagoland Location @ the corner of Archer and Cicero) and under no circumstance should an employee tell a customer that law enforcement will be called for not pulling forward when no customers are waiting behind me...

A claim was summited via phone (Claim Number12941692) after 7 days I have yet to hear back from anyone...

I don't see how threating a customer for not pulling forward is acceptable?
How do you allow this kind of behavior?
Is this How BK runs operations?
If this happened to me, How many times has this happened to other Customers?

I URGE you to take matters into your own hands and discipline the employees as im currently summiting a claim via BBB.

Respectfully,

Jorge A. Guzman
Cell: [protected]
Email: [protected]@gmail.com

I went though the drive-thru about 11:15 sunday night. I started my order and needed a minute to look at menu further to decide what else I wanted as I'm looking at the menu the lady taking my order is being very rude and asking me if I want anything else and then she very loudly and rude says hello so then I quickly tell her the last two items that I would like and then she says oh my God I was so surprised that she was being so rude and saying the things that she said I said excuse me and I told her never mind and I drove away. Y'all lost a customer because of her poor customer service and bad attitude the restaurant was not busy there was no reason for her to be so rude and trying to hurry me through the line if she does not enjoy her job or does not want to do a good job and maybe she should not be an employee there.

The women taking my order wasn't nice didn't say thank you, didn't tell me my total when I got to the window. She also didn't swip my card for my order and said that the system wasn't work. So I had to go down to Tim Horton's to get my breakfast. Just the a horrible drive thru experience I every had at burger kings. This need to get fix with better people fast

I was at the drive thru at the 21st and Amidon BK and "Margarita" was helping us. She told us this was her name when we asked. She was very rude and short with us when we were ordering our food, acted like she didn't want to do her job. Was also rushing us the entire time. Then proceeded to be on her cell phone while she was handing us our drinks and processing our payment with my debit card. We could even hear her yelling at another employee when they asked why she was on the phone. Very unprofessional and we will not be coming back to this location.

Visited the burger king in our town and after being rudely greeted by the employee over the intercom, I ordered a rodeo king burger, she told me they didn't have any onion rings. So I then had to change my order to a whopper with no onions, pickles or tomatoes. Also ordered a vanilla milkshake and was told that the ice cream machine was down. So I then pulled around to pay and I looked in the window to see that they had an entire frozen bag of onion rings. They were obviously just too lazy to cook them. Got my whopper and guess what. It had onions, pickles and tomatoes on it. Absolute worst experience and I more than likely will not be back because of the lazy staff members that apparently don't care about their job.

I visited the drive through at the Burger King located at 4 West 63rd Street on April 2, 2018 at 12:13 pm. I placed an order for a Whopper meal. I asked for a whopper with cheese, extra mayo and extra pickles, and I requested onion rings instead of French fries. My order number was 314. I assumed my order was correct because I was asked if I wanted the onion ring sauce in which I replied yes. When I got home I didn't have what I had ordered. I had two whoppers neither had cheese. There were no onion rings, onion ring sauce or French fries. However, I did have the drink. I called the restaurant and spoke with a young lady who then apologized and told me to keep my receipt and the next time I come she will give me the correct order. I informed her that I didn't know when I will be back that way and she assured me that she was going to put the copy of the receipt away so when I come back the cashier will be able to pull it and match it with my receipt. I wasn't able to come back to the restaurant until today, April 23, 2018. I called before I made the trip because I live close to 91st street and I wanted to make sure I wouldn't have any issues. Unfortunately, there was an issue, the lady I spoke with told me she worked that day and she didn't get any complaints on that day. I asked her why would I lie about it she then proceeded to tell me that was over a month ago anyway. I then told her I wasn't going to argue with her about it and I told her thank you and I hung up the phone. That particular Burger King was my favorite. It's a Burger King much closer to me on Kingery but I went out of my way to patronize that particular Burger King. However, after the way the young lady handled that situation I won't be patronizing that Burger King anymore.

The burger king in prien lake rd in Lake Charles LA is a joke. No one goes there any longer cause the service is no where around! They mess orders up and seem bothered by you bringing it to their attention. I will no longer frequent that facility! I went yesterday morning, and was not surprised at all that the bun on my croissant was hard as a rock! I paid 8 buks for a meal and couldn't even eat it! This needs to be resolved in order for me to return to any location! Thank you-Jerky Johns

hi, I m consumer from Batu pahat, I take away from burgerking with 2 cheezy fries. but the fries getting less, I ate at Kuala Lumpur before, that fries quantity can make consumer sastify. I brought many time of cheezy fries at Burger King Batu pahat and I feel so dissapointed to this, because it is getting less and less. hope that can make the changed. thank you

I bought a value fry at the Burger King in Hudson nh and I waited to get Home to eat it to find out that there was EIGHT French frys in the bag, I got ripped off and was a waste of my money I am very disappointed with this Burger King. I spent 2 dollars on 8 French frys the service here is always slow and takes forever to get my food. I will not be going to this Burger King anymore what a waste of koney

On my visit to burger king on 21/04/2018, at Crown Plaza Mall, Faridabad, I ordered a Veg Whopper and a medium Pepsi. While I was waiting for the order, i saw that i could have added french fries to my meal by just paying 11 INR more. However, the person who was taking the order didn't inform me about this. Moreover, on discussing this issue, i was told that the order has been processed and it could not be changed. I was so very disappointed by this service. Even though I ordered my favorite Burger King Whopper, i was not much satisfied with the service. I request you to kindly take action against this. As a customer, I was not at all satisfied with this gesture of Burger King Staff.
Please indemnify me with either the refund or coupons for further use at Burger King store.

Round about 25 People and myself were going threw dequincy LA on Friday April 20, 2018
It was apporxmantily 1:30 Am when we arrived to go threw the drive threw to get something to eat

The store manger (Brenna Heck) said they were closed and they closed at 1:00
The hours on the window said 2:00AM and we have stopped at this location previously and got something to eat at the same time frame

She said there's nothing I could do and she was closing the store

Point of the compliant is to stay true to your hours some nights are slower then others but constant pays off

This is the second time I have written to you about the Burger King on Fort Smallwood Road never got a reply the first time hope that I do get a reply this time because it is really getting bad They gave me fries small fries and believe me they were small fries and there were only 9 in the Box the cheeseburger bun was so stale I couldn't even eat it the soda taste like the tank was either dirty n not cleaned quite a while . I got breakfast there the other day and the Egg taste so bad even my dog wouldn't eat it The cheese I swear it look like it had mold on it I threw the whole package away everything please do something about this place it's been there for years my daughter work there when she was 15 years old and she is now 43. Hoping something will be done this time.