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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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T
2:20 pm EDT
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Burger King bacon king & cheesy tots

So my husband and I went to Burger King Store #5394 off of Mariposa Street in Vallejo around 11am this morning on 08.26.2017. We ordered a medium #1 Whopper combo with a vanilla iced coffee, a medium #5 Bacon King combo with a coke, 10 chicken nuggets, and cheesy tots. Firstly it was very difficult to understand the people speaking on the ordering box, then the service was extremely slow, they got our order wrong so we had to have them repeat it to us as well. Then when we got our food and we had to wait longer because they forgot to give us my iced coffee. We finally got home and when we opened everything and started eating we noticed that some of the cheesy tots we ordered had some sort of fluff or fuzz on it (so that was thrown away and we didn't even get to try any). So we shrugged it off and continued eating what we still had, then my husband takes the top bun off of his burger (too much sauce) and notice a long curly hair stuck on the top bun of his burger. As you can guess we couldn't eat any longer (mind you we only took a few bites out of our food). We tried to call the store we got the food from but there was no answer. We spent $23.26 at that store only to throw it all away because of terrible service and disgusting food. We will not be returning to that store and it is the only one in our city. We would like a full refund and we do not plan on returning to a Burger King anytime soon.

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9:43 am EDT
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Burger King customer service

On 8/25/17 approximately 5:37 pm, I entered Burger King at 2240 Martin Luther King Drive, to purchase 2 of your famous Whopper Sandwiches as well as 2 of the double Cheeseburgers. Employee : 455623 Name Jauniquia took my order. Her attitude was terrible, had no customer service at all. All sandwiches were special order, when giving my order the sandwiches were not mark, when I asked which was which I was told I had to look into the bag at the sandwiches myself to determine which sandwiches where which, and then was told the only way I would know was to look at the sandwiches. I think a person like this doesn't and shouldn't represent a Food Chain as big as burger king should not have even been given a job. Management should take a look into this because this was terrible. A customer should have never, never been told something like this. The sandwiches were terrible and I'm requesting a refund, and hope no one ever has to experience this. An employee like that would never represent any company of mine, NEVER! When I ask her for her name she totally ignored me, If she would have had on a name tag I wouldn't have asked her, I had to ask another employee. I'm so sick over this, I can't believe a person/employee would have ever told a customer such a thing. This should be grounds for immediate termination. And I really hope Management or Cooperate look into this. I've been trying to call the store for a while now, and it's going straight to fax. Very unprofessional. You can't even talk with management

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Update by Sheketia
Aug 26, 2017 9:47 am EDT

Customer Service is the key to Satisfaction

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Y
9:24 am EDT

Burger King customer service

On Thursday August 24 a few co-workers and myself walked into the establishment at 11:40am it was at the very least 5 minutes before we were agknowled and then served. The manager was too worried about the drive thru to even turn around and say we'll be right with you or even a hello. Most only get a half hour lunch and we assume the risk of not getting what we need in time but usually have time to order receive our food and sit and eat a majority of the food but today we had to take our food to go and eat in the car because of the lack of service we received. We've had issues in the past with timeliness at this location but this was enough because we didn't receive a standard greeting of hello nor an apology for the wait time.

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11:42 pm EDT

Burger King management

I arrived for an evening lunch at the burger King located at 600 south high street Cortland Ohio. I ordered my meal, I noticed a problem with my order and spoke to a woman who introduced herself as Staci, said she was a manager. She handled my problem, upon leaving though. I noticed the same person, Staci in the parking lot, kissing and hugging another employee. Noticed him from inside the store. I find it very unprofessional for a relationship to be blossoming in front of customers, especially when it is two employees of the same store. I will not visit again

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J
9:45 pm EDT

Burger King new shakes

Every Burger King I have been to I can never get one of the new shakes as
the machines are always down no matter where I go why is that! Why
do they even bother to put these new shakes on the menu if I can never
try one. No matter where I go the machines are not working. I would like
to try one of these shakes but to no avail I cannot as none of the shake
machines are ever working. Do the employees not want to make these
shakes are they too hard to do. Do they not want to clean the machines is
that the reason. This was in Omaha Nebraska and also in Texas no shakes
anywhere.

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9:18 am EDT
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Burger King poor food quality

The Burger King restaurant in Cameron, MO store 10641 used to be a stellar restaurant with great food and great customer service. But the food quality is so bad now, a sausage biscuit tastes stale, biscuits aren't fluffy at all, it is so sad to see how bad the food quality has gotten. From now on, I will go a further distance in the morning to get breakfast at McDonald's or Wendy's.

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9:00 am EDT

Burger King breakfast sandwich

I ordered two eight only croissants from the Burger King location at 714 US 31 South Greenwood Indiana. I recently moved so I've been using this location not very happy hardly any egg on the sandwiches at all. This morning I received one egg only croissant and the other one was a ham and cheese with no egg croissant. I think maybe I'll just start going back to McDonald's even though it's a little bit out of my way since I have moved. I can get twice as much egg on one of their sandwiches and I can at this Burger King location it amazes me that I could have meat and cheese put on there for the same price but not have extra egg. If I wanted to eat just a croissant for breakfast I would order just a plain croissant I tried calling them for over an hour this morning and the line was busy then once it finally did start to ring it rang forever and no one ever answered what is the purpose of having a phone number if you're not going to answer it so I'll go ahead and file a complaint with you guys since they did not want to answer their phone.

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A
8:49 am EDT

Burger King french toast sticks

I went to Burger King location#6596 I ordered French toast sticks. They gave to me cold and the container was not close, syrup was laying on my French toast sticks. I didn't received a receipt. I'm very dissatisfied at the service. I did attempt to call the store but no one answered. I also received my French toast sticks hard like they was old had to being sitting up there for a while.

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8:09 am EDT
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Burger King poor customer service

I went to the Burger King located at 8770 Mills Drive, Miami, FL (#4867) yesterday through the drive thru. I originally ordered a cheeseburger and small fry. The young lady that took my order offered a combo and I accepted. As I waited in the drive thru line, I see an ad on the window for two cheeseburgers, one small fry, and a small soda for $3.49. When I pulled up to the window, I asked the young lady if I could get that offer because I was paying more for less food and she did not offer it to me when she offered the combo. She did offer two cookies for a $1 but failed to mention that they had that offer. She told me there was nothing she could do and that if I wanted that offer, I would have to go through the drive through line again. She did not make any effort to assist me. I even mentioned to her that I was paying more for less. She apologized and told me I would have to make the line again if I wanted another cheeseburger. Every time I have visited this Burger King the service has been nothing more than ordinary or bad. I intentionally avoid this Burger King for that reason. I was hungry yesterday and it was my only alternative for fast food within the time frame I had for lunch. I honestly felt that I was taken advantage of and nothing was done to resolve the issue and zero effort was made to correct the mistake she made. She completely did not care when I voiced my complaint and concern. I was polite and respectful. She could have at least asked the manager next to her or given me another cheeseburger for the amount of money that I paid. My total check was $4.37 when it could have been $3.70 with more food. Its the principle that bothers me the most. It was dishonest on her behalf. I would like a refund and I recommend the management at this location get better training so that they can better train their staff. This is the first time I ever file a formal complaint with any restaurant but I have had too many incidents in the past with this location.

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10:00 pm EDT

Burger King chicken parm sandwich

I was so excited when I heard chicken Parmesan sandwich was returning. I can't wait to get them again. I went to the Clifton Park NY location and got them for myself and my family plus fries, drinks, even a couple hot dogs, which was the first time I tried them. I can't tell you how disappointed we were with the entire meal.
We could have gone to a nice Italian restaurant and enjoyed a nice Italian dinner for the same price.

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8:11 pm EDT
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Burger King horrible customer service

I visited the Burger King drive-thru located at 3863 W Jefferson Ave, Ecorse, MI 48229 this evening. I was asked to pull up immediately after paying for my order and then I waited for half an hour before our food was brought out. At that point I let the young lady know (dining room cashier) that I never received the drinks which included 2 large Diet Cokes and a medium Coke, she asked for my receipt to confirm the drinks and still brought me the wrong sizes. I was so upset because she said she had told the manager who prepared the drinks and she didn't care so I thanked her and pulled away. On our drive home we noticed that we were missing our medium fries and large onion rings so I went back. My intention was to walk into the dining room to ask for the manager and explain what happened. The dining room doors were closed at 8:30 when the website clearly states that it closes at 10pm but there was a young black man (customer) inside joking and playing with the cashier. When I knocked on the door the rude "manager" signaled for me to use the drive-thru and the rest of the employees laughed. Once I pulled around to the window she took her sweet time to come to window to see why I came back and took my receipt when I told her the items she forgot. There was a minimal ridiculous apology and I got a free large fries to go with my then cold food. Thanks for the terrible service, NOT!

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6:19 pm EDT

Burger King unethical behavior

8/24/17,, r eason for pulling in.. Handicapped mother, traveling 45 miles. No receipt given. Asked for #1 with choc. Milkshake. And nougats with honey mustard. And ketchup for fries. Courtney asked us to pull over handing our shakes with no straws, not being able to get out they melted... When she came to car I asked her nicely for straws the reply was rude. Why! Do you want them? (As our drinks already melted. We pulled over to eat... Mom took a bite not reading label... It burned her insides not good with someone whos has cancer! We feel literlly gave her fire hot mustard,, we pulled in again... We asked for honey mustard do you have any? Yes! Her back was turned to the others but heard her say oh those are the people who want honey mustard.. Laughing at us in a rude matter... "by the way I also didnt get any ketchup I asked for but ate dry fries" so no straws, hot mustard.. No ketchup and laughing each time. As done on purpose.. Wont go back! And no receipt given to us. Very rude.

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Update by Colleen Burnham
Aug 24, 2017 6:23 pm EDT

We drove 45 miles to get a freezer for mom from sears... She has medicaal problems such as cancer, copd, diabetic.. She needed to eat, and this is how we get treated and laughed at. If I could get her out of the car and she could walk id gladly go to another place where they are friendly and give you your food. I will never go back.

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6:04 pm EDT
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Burger King food.. pie

I been a loyal customer for years at Bk..i enjoy the menu selection. But I am very disappointed in the moldy old pie I received.
I was half way across town when I noticed, and very mad I couldn't eat my food.
People are saying sue I really don't wanna go that route but if I'm not properly accommodated I will take legal action. Contact me at [protected]@gmail.com
Asap

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3:46 pm EDT

Burger King false advertising

Today I came to Burger King in hope of getting a fruit loop shake because of all the advertising I've received for it and because when I enter the establishment it is illuminated on the menu. When I asked for it the cashier cut me off mid sentence and said "we don't make those anymore." I then ask for a lucky charms version, again met with rudeness, and finally asked about the oreo version where she said, "I just told you no."
I later told a friend who works a different location who explained that a lot of places don't like to make them and lie to the customer about having them even though it is still advertised throughout the store.
I've had plenty bad eexperiences at this location but by far having such rudeness and being lied to about one food because they don't feel like making it is intolerable.
Thank you for listening.

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3:39 pm EDT

Burger King service,& price

I got 1 sm fri, 1 lg fri, 2 shakes no whip cream and a whopper jr. total was $13.00 total? Got no receipt just order ticket #36 store#12454 drive thru I pulled out and found out they forgot my lg. fri. She said sorry I gave you a bigger one. Not But I don't believe it was the right prices. Young kids not at windows. when I drove back around the building there was no one at windows to get attention to get my fries. Had to beep horn which I don't like to bring attention to my self But no prices on my receipt why?It was just 13.00 dollars even.

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2:45 pm EDT

Burger King noise from machinery in kitchen

This makes the fifth time I've came to this location and eat inside and as before this very high pitch noise constantly going on! It's unbearable at times very annoying has to be awful for poor workers too I've a head ache just setting here typing this. Lobby is empty I now no why I've asked manager he said it one of the machines back here. And leaves it at that! Then girl up front says it hard to get use to constant ringing. It's a shame that he didn't offer apology that he'd had called to notify someone. No he just went in his merry way I think was un professional please look into this

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11:37 am EDT

Burger King service, availability of product and wait time

Today is 08.24.2017.
I visited the Drive Thru of my "local" BK on my way to work. there was only one car in front of me.
I asked for my order, including a Croissanwich with well done bacon and Decaf coffee.
I was told they had no Decaf, so I cancelled the coffee.
I waited 8 minutes behind the one car in line and, on reaching the window, the manager came to tell me that the bacon was "prepaid" (sic) and it could only be made crispy by putting it in the microwave. She told me twice the bacon was "prepaid", and as I was now late for my work I cancelled th order.

Long time since I went to BK: Be a longer time before I return. Shameful service.
"Fast food"? I don't think so.

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8:43 am EDT

Burger King no ham on my croissant!

I wanted to go to burger king this morning before work to get my family and myself breakfast. I ordered 4 ham, egg and cheese croissants, a few orders of hash browns and a few orders of French toast sticks. Then I walked to the bus stop to head to work. I was really hungry so I pulled my sandwich out to start eating it while I waited for the bus. That's when I noticed there was no ham on it so my fiance checked the other sandwiches and there was no ham on any of them. I had to walk back to burger king to have my order corrected, which caused me to miss my bus, making me late for work. Then an employee there had a crappy attitude with me about having to fix my order.

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2:03 am EDT

Burger King burger king in germany

I was in Germany, especially in Berlin and Munich. I noticed that the Burger King restaurant workers, who prepared the meals, did not wear the gloves. The scene was disgusting. Sometimes they cleaned the kitchen and carried the boxes, some of them messed with their hair, and some went to the bathroom. I have never seen anything as dirty as I have seen at Burger King restaurants in Germany. I have visited cafes and restaurants, less international than Burger King, I saw his workers using gloves and applying the protocol In general, I have filmed cases to be published over the course of a few days on communications and YouTube to see this global restaurant, indifference and filth in Germany.

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9:31 pm EDT
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Burger King food quality

I have always enjoyed going to Burger King. That privilege has been denied to me. The Burger King on the corner of 4th Street N & 38th Ave N in St Petersburg, Florida 33701 has sold me burgers causing severe intestinal illness. Shakes with spoiled milk so odorous I was unable to drink them, and the necessity of disposing them in the trash, as they were undrinkable. I enjoy buying multiple shakes at one time so that was a purchase of 2 vanilla And 2 chocolate shakes & an order of fries; also inedible, soaked in grease, cold & limp. This franchise should be revoked. PLEASE DO SOMETHING ABOUT THIS STORE. I am not interested in coupons from you, as I will NOT eat at Burger King again until this store is under new managemement. Sincerely Diana Nichols 1840 42nd Ave N, St Petersburg Florida; [protected]@gmail.com

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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