Burger King
reviews and complaints

I went to the Burger King located at 130 West 125th Street New York, NY 10027 on June 28th 2017 . First, off the customer service, I received from the person who gave me my food was very bad and she basically threw the food at me. When I asked for an extra honey mustard sauce to go with my nuggets she said NO very sternly as if there was no way I was getting one. I said I'm willing to pay for it and she says give me 25 cents which I did and then she threw an additional sauce into the bag. I left the store and when I opened my nuggets some of them were soggy and wet with a white color as if they were spoiled or had been sitting for a very long time. My experience at this location was VERY disappointing. I tried complaining about this treatment on the Burker King website but was unsuccessful. I usually don't bother much with complaining especially when it was over such a small amount of money but that is just how bad the service was.

When I go to the Burger King near my job I usually go through drive through today the drive through line was very long so I decide to go in place my order to go.
Placed my order waited and received order and left. Once I get to my office the two whoppers that were ordered were with cheese and neither on had cheese. I was charged for the cheeses and No Cheese :(

I generally get Burger King for breakfast 2 times a week and order a breakfast meal with a coke. Normally they ask if I want a small or if I want to upsize wich I usually don't. This morning when I get up to the window I question the ladybas to why my meal cost $6.10 instead of the menu price of 4.79 and she said that includes a coffee. I said I buy breakfast here regularly enough and never get charged extra for the drink.
My roommate went to the same place and got the same meal and paid less!
Not a way to start my morning, especially after questioning the associate about the price and her not explaining anything!
Done with Burger King in cool springs

Hi, this is not the first time I have faced this issue with this location (3151 Matlock road, Mansfield, Tx 76063 ). I was there with my family and 3 kids today and I was waiting over 15 minutes to order inside. No one even bother to let me nad 4 other customers to know when they will take my order. I had to ask them are you taking orders inside. He replied not now. We are taking orders for drive through only. I have told them the drive through line is big and it seems to even getting bigger. He didn't answered me. I went there with my kids so the can play and have dinner. I had to leave the restaurant. This is the 3rd time in last 2 months. I'll also complain against Burger King to BBB.
These people are doing this kind of thing for long time. They don't hire enough people to save money. This is a scam. Even when I used drive through they asked me to park in front of the restaurant and they bring food. Not cool.
They are cheat with our time. Even drive though not drive through. Such a shame they are conducting business like this.
I hope Burger King will take strong action to stop this and show some respect to the customers.

Thanks

Today I drove through the Burger King in Haleyville, AL and ordered one chicken sandwich meal, a bacon king, and mac n cheetos. We were in line for 35 minutes 15 of that at the window where the manager took my money then left his young workers to deal with all the customers. A young lady came to the window telling us the manager left and she needed to know if we paid. Then she proceeds to tell me that they have no bacon for my burger! Instead they gave me a large fry to replace the burger instead of giving me my money back. Then the mac n cheetos were cold and not edible! This Burger King needs to fire their manager because he is obviously unqualified! Such a disappointment!

My fiance (and everyone who knows me) knows how much I thoroughly LOVE bacon. I truly do not eat a lot of fast food but, come on, every now and then a girl's gotta have a burger!

Ever since I saw your Bacon King advertised on TV, and because of the name, picture and description of it, I just knew I had to try it!

Needless to say, I was flat out more than disappointed. When you buy a burger with the name Bacon King and a description (on YOUR website) of "...topped a with hearty portion of thick-cut smoked bacon...", and the picture to go with it showing that hearty portion of bacon, you expect to get something at least close to that. Yet if you look at the pictures I've attached, you will see that what I got was nothing even close.

Please do something that makes me want to try again. :/

Hello,
This evening I decided to stop by and check out the new burger king on clear creek rd. here in Killeen, Texas. I was very impressed with the new restaurant and the styling of the store, unfortunately when I ordered the two whoppers for ten dollars the employee told me that the store had run out of whopper bread and that they would give me whopper Jr's instead. I looked at the employee and asked if they were telling me what I would order or if she was asking me what I would like. They basically said that's what they had and if I wanted it, so of course I took the meal and paid the $10.00 for it! It was just mind boggling how a new restaurant would run out of their signature dish and an employee could be that bad at customer service!

4218 S. College, Fort Collins, CO 80525
They didn't give me a receipt so I was unable to do the survey and report the info. Today I went to the drive thru and ordered lunch for my family. The person at the speaker didn't hear the order and I had to repeat multiple times. When I finally get to the window they hand me milkshakes that are dripping all over the place and the lid wasn't on all the way spilling the sticky lucky charms shakes in my car. The girl behind the manager at the window says "they weren't like that" attempting to argue with the customer. Luckily the manager wanted to help and handed me napkin after napkin but the shakes was all over my clothes and my new car. Then after minutes of cleaning, I get my tea that also spills on me because it is overflowing from the top of the lid, I finally drive away and guess what, unsweet tea. So tired of this burger king and the horrible service and shoddy food. I cant even do the survey- no receipt. Call me [protected] Natalie Young

Driving through on a trip home; my brother and I ordered the mushroom swiss. WELL we ordered 3 mushroom swiss one was a meal. We ordered the drive thru said SORRY we are out of swiss cheese; they offered us two other cheese choices; that was no big deal. Then we pull up to pay can you please pull forward we are waiting on the mushrooms. AGAIN feeling a little upset we wait. Getting them home we noticed the bacon wasn't even COOKED. we ate when we got got home one half hour ride. We both love Burger King we love the char broiled burger flavor. BUT REALLY you advertise on T V the comeback Mushrm Swiss Burger sandwich and no swiss cheese. Plus they need to fry that bacon. Thank you for listening.

all i get is them telling my the paper work has been turned in on complaint and someone will call you back. it has been three months no call.go figure i call back after 3 1/2 months all i get is we turned in paperwork and someone will call you back, not are problem because it is a franchise store so they have to address it. if they had addressed it then why would i call and complain? i will be in contact with the health department as well as the BBB. never will i eat the trash you call food again, i will do everything i can to inform everybody i can with social media and word of mouth not to waste there health.time .or money at these or any of your stores. you had your chance to correct the problem three and a half months ago but failed to so all i can say is i hope you disappear as a company and save us the trouble of dealing with the garbage you serve and service you dont provide.

I went through the drive through this morning for an iced coffee, the same I always get very frequently. I was charged $6.93 to my debit card when my total was only supposed to be $2 and some change for just the coffee. I did not realized I was overcharged at first because the lady did not give me a receipt. She handed my coffee and closed the window. I realized I was overcharged when I received a notification from my bank that my account had been overdrawn. I had enough in my account to cover the coffee but since i was overcharged, it overdrew my checking account and now I'm also being charged a $25 overdraft charge from my bank! I called and the lady said she realized she overcharged me after i left but she would need me to come all the way back in order to refund my card. I couldn't do that because I was already all the way at work. coming back would have made me late. I don't think that's right that i can't be refunded without coming back especially since i didn't even get a receipt. On top of that, the coffee tasted HORRIBLE. it didn't even taste like coffee, it was like watered down mocha flavor. It was disgusting. So i was charged $6.93 PLUS a $25 overdraft fee for a BAD coffee that I can't even drink.

At 2145 on 27 June 2017 I was driving by the Burger King on 4900 L St Omaha, NE. The employees were outside near the drive thru lane by the drive up window. One person threw something in the air and there was a very loud boom noise. It sounded like a bomb going off. I believe It sounded like something that is illegal in the state of NE. I scared me. I will not go to that Burger King any more. The is not good advertisement for your company.

Im here to complain about the kids meal toy and how the instructions were really unclear. The toy is item #9809B and its a shovel on one end the other side is a rake. The instructions say that you are suppose to dig with the shovel side first on dirt. Then the second part says to use the rake to rake the dirt until you find a lady bug. Well i know for a fact that lady bugs dont live under ground. So this toy is a disapointment to me and my niece because i wanna go find lady bugs with her. I demand a refund because this toy is a lie and you cant find lady bugs with it.

The Burger KIng in Bay St Louis, Ms was the one we ate at today . Ordered our Whopper combos with Cokes, Coke machine was completely empty and the catch drain for the tea had fungus and mold growing in it .I tooh pictures of how nasty it was . The person making our burgers had gloves on and touching money and other things while he used the same gloves . Not very sanitary! ! When we got our food the bun was cold and slopped together. Our fries were greasy cold too . Your employees were rude and not to concerned about your customers. I don't like to complain, but this was ridiculous today . I doubt that we ever eat at that restaurant again ! Have eaten at your restaurant's since I was about 19 and I am 60 now . Hope you check on your restaurant.

On 6/6/17 @ Airport Rd Hartford, CT I placed an order @ the drive thru. I ordered a Whopper Jr meal. I was given an amount of $6.10 and gave my debit card for pymt. I was asked if I wanted a receipt and I replied yes. After a minute or so I was told she was having trouble printing receipts. I responded "don't worry about it" and drove off. Later that day a charge came through my acct of $14.11. I immediately called the restaurant and spoke with Aleah who listened to my issue and then handed the phone over to Mari with no explanation to either one of us. I asked Mari how to spell her name and she became rude and unresponsive Feed up I called [protected] and after a long wait time I reached Zakia who took my complaint information and said someone would contact me. Well, 3 weeks later and I have yet to hear from anyone. [protected]@yahoo.com

I live in Gladeville, TN. The closest store is #6482, in Lebanon, TN. Today I saw the commercial advertising the Mushroom Swiss King burger, so my mom and I drove in to town and ordered 2. Was told they were out of Mushrooms. So we changed our order and waited for about 10 minutes. We got our order. On the way home, i wanted a drink of my Dr. PePepper. We weren't given straws or napkins. There was alot of carbonation and a hint of Dr. Pepper. Terrible drinks wasted. I called to talk to the manager and after I told her, she said sorry and laughed at me.
A few weeks ago, we stopped there and they were out of fries. Tell me how that happens at Burger King!
I WILL NEVER BE BACK! I have wasted alot of gas and time to eat there. I won't make that mistake again!

Store 7702 transaction 51, when we arrive to the store we can notice that we are like nobody, there was 4 associates talking each other and no one great us or said give me a moment we are be rigth back with you.. nothing. Them from the 2 short associates in the front one in the drive thru the other one texting in the pink phone and tall gentleman that working in the kitchen but nobody was able to identified the customer and great. Finally one of the short ladies working in the drive thru come with a very rude manners and take the Order. Ripping the recieve and don't give us the part for the survey, that's mean that they knew that they behavior was not rigth. Finally apparently when we have the food looks like a manager or supervisor make a metting in the place that all customers can see the manager or supervisor instructing the associates how important was the customer service and they are working to slow. For me this is ridiculous and extremely unprunprofessional. I expecting a call [protected] Or email [protected]@gmail.com. extremely dissatisfied customer. Looking what happen in Miami and thinking about 20 years ago how was the service and how is now. Here in the picture is how the recieve looks like . And was make on porpuse to avoid that i going and place my opinion in the survey.

The cashier was very rude and said that if we didn't like the way she was acting to go eat somewhere else. So I did what she said and left to eat somewhere else. Burger King food is the best but the service that lady gave me made me think about what her or a cook might do to my food if they are having a bad day like this lady. It really sucks how people can treat one another after you try to take your service to them.

North Deland Florida location.

Person taking order was too distracted by having to tell patrons that there were no drink lids to properly take order. When sandwich was not as ordered and taken back to fix, the worker was hesitant to comply. He said he would but no one worked on fixing it. Once we were done everything else they agreed like they would make it. When we asked for our money back for the sandwich they refused.

June 22, 2017
V. Acosta [protected]
[protected]@yahoo.com

After watching commercials for the new Burger King Mushroom Swiss burger I decided to try it out. When my husband got home with our order I was extremely disappointed! My burger did not look anything like the commercials. It didn't taste good either. The burger was missing bacon and it had so much mayo that I couldn't taste anything else. Also, it hardly had any mushrooms. To make matters worse the employees did not know what my husband was talking about when he ordered it. They had to double to check to see if it was an item that was offered!