Burger King
reviews and complaints

I was at a Burger King in Torrington, CT and thought I will get Oreo Chocolate shake since it was very hot yesterday. The lady charged me $3.00. I saw her making the shake at which she put some chocolate syrup which you buy from a grocery store and mix it with vanilla softy. I refused to take it. Then she added some more syrup and with regret I took it. I tasted it and threw it out right away. This is a scam. You are charging people $3.00 for $0.50 worth of good. I was very disappointed with the product. I am hoping to hear from someone regarding this.
Abe

I went to order a two 4 $6 whopper and chicken sandwich. I got my chicken sandwich and was fried so hard and shrink so bad it wasn't even ediblealso the onion rings I ordered was not fresh u can tell they been sitting. I called Burger King customer service and made a complaint was promised a coupon for another meal never received it. This isn't my first time having issues with this location about food not being fresh. All I want is for them to keep their word.

Ordered to go, two whooper with just onions & lettuce got home & guess what, it had everything but the kitchen sink on it. I thru it in the garbage because I am allergic to mayo & don't eat tomatoes or pickles. Thanks a lot Berger king. I did not go back because I had to unpack groceries & I live two far. and it was raining cats & dogs, also the entrance door was jammed for 2 years I even hurt my back when tried to open it. I told the manager finally after two years it was fixed. I always preferred You over McDonald But I think this branch is going down hill. They are also not very friendly. They do not greet you with a smile or an hello. I remember when I used to go there I always was greeted with a smile & a real how are you. Now it's, can I help you, with a look like Y are you here. This branch needs a shake up from the Corp. office. You need to screen your hiring practice better. They want $15.00 an hr. please they are lucky they have a job at all. Can't get a simple order right. Sorry to be so negative but it's the truth. John D.

I went to Burger King. in poplar bluff mo on July 17 2018... I specifically made it abundantly clear that my kids are allergic to onions... Well get home with food they dig in to it well guess what onions from the onions I was up with 4 sick kids with hives and diarrhea... The 10 piece nuggets never did get them... I came up to ur store after calling and they made me out as I was a liar in which I'm so pissed about ... This is not the first time this has happened .. I work hard for my money so I don't have it to just throw away .

Visited the Hermantown MN location. The meat in the whopper jr was cold and gray in color and the skinniest meat patty I have ever seen. Absolutely no seasoning on it. The survey validation code could not even be read because the printer they use is either poor quality or needs ink/ribbon. You should really go to Culver's and taste a hamburger. They are always hot and tasty.

I ordered the bacon swiss sourdough king. I noticed an onion sticking out of the bun which i don't like. Took the lid off my sandwich to get the onion off and there was an inch length of a grease pencil stuck in the cheese. To top it off, when i brought the sandwich back to the counter the lady told me i looked tired and should go home and take a nap!
Very rude and unprofessional.

I completed the survey for the free whopper; however, once completed the validation code was supposed to be provided but for some reason it didn't show. Rather the page went directly to the log off page. I tried to recall the validation code page without success. Therefore, I'm in need of assistance to retrieve the validation code or instructions on how to do it, please.
Your help is appreciated. I look forward to hearing from you very soon.
Again, I thank you!

Hello Burguer king Corporation.

My name is Jhojan Calderon and I want to report evidence of poor customer service and bad quality of the product. I'm a frequent customer of your food and I don't have any complain about your food and how good it is. But two restaurants of yours make to feel the customers a really bad customer service as bad attitude and bad attention. The restaurant located in 730 NW 36th St, Miami, FL 33127 has one of the worst service of the whole area, the attitude of the employees is really bad when I try to make an order and also It's always out of service between 10pm to 12pm, even when they have to close at 12pm. I'm really sure that if you go between those hours you'll be able to see it. The last time I went to this restaurant was on July 22 2018 at 11pm and I tried to make an order because the drive thru was open and illuminated, but nobody answered it, then I went to the window but nobody was in the restaurant even when the lights were on and the computers were working. Because of it I had to go to the next restaurant located in 1309 NW 20th St, Miami, FL 33142 and I were able to make the order and everything was good, I asked the girl for some ketchup and mayonnaise but she answered me "no ketchup, no mayonnaise" in a really bad attitude. When I arrived to home I opened the burgers but they didn't have vegetables and it was something really different than I was expecting and for the same price. I really like your food and I think you have a good quality but your customer service in those restaurants is the worst in the whole area. I'm sorry to say this but I don't want to have another experience like this. That's why I can say that I won't go to Burger King like an option for food. I will add evidence of these experiences and I hope you can do something for us, the customers. Thank you!

I visited the Dekalb, Il Burger King located on 38 and had a horrible experience. It was Thursday July 19th 2018 around 5 pm. I ordered the 2 cheeseburgers and double quarter whopper and they were very warm the cheese was barely melted. My daughters had ordered chicken nuggets those weren't very warm too. The pop machine was also down and they did not have any coke products. The bathrooms were disgusting (dirty toilets, toilet paper) and the floors throughout the entire place were sticky. It was an overall horrible experience and i wanted to inform you all what is going on. I hope you get this resolved or I will never be returning again. Thank you
Olga Nambo

Stopped at Burger King in Rawlins Wyoming on Sunday July 22. The restaurant was horribly filthy, the service was sub par, we had to ask for our food. I have been a restaurant manager for over 30 years, if my crew ran any of my restaurants this way, I would fire every single one of them and bug bomb the store, rehire obviously a more intelligent and caring crew before re opening the restaurant. Where is the area manager? Where is the restaurant manager. If this is how Burger King corporate allows their restaurants to operate, you can be sure I'll never step foot in another one again. Store #17794.

The wife and I were looking forward to our whoppers with "Large Fries", this was a drive through purchase, damn glad I did not order kid size fries. Where the Fries running low?
So to say the least, Extremely disappointed with the pathetic excuse with the 12 to 18 fries in each order.
OMG
So... Now according to your complaint form, my complaint is not long enough, are you messing with me?
I'm very sure I'm not ever eating your food products again, it's no longer an option. Please be sure of this, the situation will be now shared with each and every person I may converse with when it comes to Burger King.

The manager at Burger King on 184th Halsted name Red, has been and still antagonizing my daughter and other workers as well as customers. Red's attitude is horrible towards her workers and customers. She talks at people and not to people and is at times very disrespectful. She called herself terminating my daughter due to the fact that she didn't feel comfortable signing a write-up that she didn't agree with. That is mot acceptable. We all have that choice. I am very disappointed in Red's leadership skills or lack there of and feels that she NO longer needs to be in that position. Workers have quit on her as she has called them out of their names and belittled them. This is and should be unacceptable behavior and she should be reprimanded for her behavior. I am looking to speak with a manager named Denise and or the district manager Maria.

Sat, july 21, 2018, 11:30 am
I just ordered a whopper jr meal at your wyoming, pa location. Took one bite & the largest blackest hair I have ever seen was inside my sandwich. I took up to the counter & gave it to the manager & she never said a word to me. No i'm sorry - let me get you another one - let me reimburse you-nothing!
I walked out & will never return to a burger king again!

Arleen thomas

Why cant I contact anyone from corporate? I just get a call center that can never help me with a very simple issue. Ive called about 4 or 5 times now in a 2 month span and been told the same thing every time. My issue is that I dont eat meat and would like double egg instead of the meat but they cant do it because on the computer theres no option for it? But theres an option to substitute the meat for another type of meat? And if I choose no meat im charged for the meat anyways? So they are forcing people to eat meat. If I wanted extra meat or extra anything they charge for that. So if I dont want the meat why should they be able to charge me for it? Like I have had the same issue with jack in a box and mcdonalds and they both was able to resolve this issue when I called corporate. But with burger king they cant do anything after 4 or 5 of me calling them?

Roughly at 4 o'clock today I ordered two double cheeseburgers catchup only, hamburger, a whopper, and a double cheeseburger. I received two double cheeseburgers catchup only, I hamburger a whopper with cheese, and a double whopper. When I went inside to exchange it they didn't want to give me a whopper without cheese after explaining what I wanted compared to what I got several times. I was overcharged and I never got what I wanted I ended up just leaving

This was one of my favorite location at one time... On my way home I would go to this burger king by now the closed toysrus and was custom to see the people that work there that always treated me good. Now I have not been to this location in a min due to the lack of urgency that the employees that are there now. I can tell from previous experiences that the employees and managerment team have change bad. I notice how the employees were all outside smoking (not cigarettes cause of smell) and how they ran back in to answer drive thru. As a mgr myself I know after the lobby closed no one goes outside or enter... Due to safety, thats not the case there. Also I had seen 2 of my former employees that I know was fired for stealing and have a criminal background for alot of criminal activity as mgrs at this location... What in the world is going on... I know they aint change none because my son told me bout one of the mgrs got arrested at this location (inside) and had a bond and is back at work. He works for the police department and he ask me to see if this was the same one that work with me... I just rather go to another location than this one because the one that owns and operate this location dont check backgroundsand just put anybody torunhis location that dont deserve to be there... You all def need to look into this matter because some good employees have quit from here.

Because my work is located so very close I go to BK every day for breakfast for myself and co-worker. Each time something is forgotten (food) drink and for a week straight they were out of soda. I spend way to much money and not once has that location tried to make anything right. Today I spent $15.00 and a whole meal was left out. I don't have time to go back there and the phone stays busy

We arrived at the drive-through where a extremely rude attendant rushed and disrespected us. The food tasted like they rubbed it on the floor before putting it on the bun. I couldn't take more than one bite. Disgusting. I will never go to this location ever. I encourage everyone to stay clear of the Burger King at 82201 Overseas Hwy Islamorad FL. They clearly do not respect their customers. I will be placing this at every social media outlet that I can do. Additionally if I fall ill regards to food poisoning, I will be seeking legal aid.

This place is a joke. You really need to investigate. Poor customer service and everyday something is broke or out of bread, onion rings etc. I'm a business owner and if one of my locations were acting this way I would want to know. Then the way they talk to customers is really sad. I'm telling you. If you investigated you would probably shut this location down. The employee outside on there cell or sitting on their car with headphones taking orders. Then saying it will be a 10 minute wait because he's handling something.

The cashier didnt seem to know what she was doing. She keep asking the same question didnt take the drinks with the meals keep repeating the order wrong. After get to the window and paid after waiting 10 min. Than she came back to the window and ask can we pull up for our order after we pull up we waited 10 more min than she came out and said they dont have any fries. We just ask for a refund. They even didn't apologies. The customer services is horrible to slow and when you do get your food its cold.