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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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Newest Burger King reviews & complaints

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B
8:53 am EDT
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Burger King employee smoking in uniform

I'm tired of seeing Burger King workers in there uniform smoking weed. This should be unacceptable. Even if they not on the job they are still making a bad reputation on this facility. I see the same employee shonica smoking weed in the uniform and sometimes on the job. Y'all not handling so I'm guessing I'm going to have to go another way. Thank you

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3:31 am EDT
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Burger King the whopper

I picked up three whoppers last Wednesday here, waiting for them I watched the lady making them just through them together and then proceed to squish them down the slider .they guy bagging them seen this and still bagged them I thought I was over reacting until I got home and opened them, they were squished and were made like pig slop . I've never received this type of service before from this store but I was deeply disappointed as I was hungry and it's my favourite place to go . I do have photos of them I would gladly send I'm not a picky eater but it has got to be the worst I've ever gotten thus far . I wanted extra mayo and no onions and I got extra onions and regular mayo that was just mine though .

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2:08 am EDT
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Burger King drive thru window cashier

On 9/26/18 about 3pm I went in the drive threw at 677 contra Costa blvd burger king and the lady taking tge order told me that a small float would be $3.00. I stay in vallejo ca and I get them three times a week and I dont pay more then $2.00 for a small. I didnt appreciate it and she got very smart and also didnt sound like she even kbew what she was doing. Talking bout they dont have floats.. Then said what her price was.. That was not cool and something needs to be done about it..

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Chris1977
, US
Sep 29, 2018 5:28 pm EDT

Different locations can charge different prices.

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Z
10:02 pm EDT

Burger King east moline employees (dumb and rude as [censored])

Dear Mr.Big headed burger [censored] I mean King, your very smart and educated employees completely [censored] up every order and than when called out on it because of correcting there paid for error decide to get [censored]ing smart with people its 2018 you think people are going to try for a law suit [censored] no we handle [censored] out selves, Today 9/28/18 around 4pm I ordered a veggie burger sounds kinda gay you dont like it go eat Big Mack's Dick, it was suppose to have NO KETCHUP, EXTR. TOMATO/LETUS unfortunately your employees were on the devils lettus, tons of ketchup one [censored]y tomato a sprinkle of letus, than the [censored] got a attitude, not my fault your bdaddy wont get a job, the correct order and [censored]ing cold and just as [censored]y as the first, I'm going viral with this [censored]! Try [censored]ing drug testing maybe or a Seminar on how to do there [censored]ing job!

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2:01 pm EDT

Burger King whopper

My coworker and I went to Burger King on Dunn Ave in Jacksonville, Fl. I asked for 2 whoppers off the grill the cashier did not say anything. When we drove to the window to pay for the food that we ordered we asked again could we get the whoppers off the grill the women that took our order said " everyone heard you in here !" Needless to say the whoppers were cold. You would think you company have the advertisement "have it your way " it would have been done. This is the same BurgerKing that was on the news less than 8 weeks ago for letting a woman that was in line waiting to order food, come and prepare her own food. That's a 12 dollars I spent for nothing. I do not like cold food.

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Chris1977
, US
Sep 28, 2018 10:46 pm EDT

Hope that one woman got hers for free since she worked for it.

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U
12:07 am EDT

Burger King food and employees

I am so upset and frustrated with my visit to burger king on 4th st. Marysville wa. This time was completely unacceptable and a hazard to my family's health. The chicken nuggets were discolored and completely cold. The chicken sandwiches were overcooked and over old and cold. And the whoppers patties were pieced together and cold. All this after specifically asking for all this order to be hot and fresh please. This is not the first time having a bad experience w receiving old and cold food from rude and snooty employees. I will not stay silent any longer.. This is complete b's.. Something has to be done before something devastateing happens. Enuf is enuf already.

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Update by U r so not a burger king
Sep 28, 2018 12:14 am EDT

And then get treated like a indigent when I call n explain and express my frustration w my unacceptable order.like I'm trying to scam them after they just disrespected me w nasty inedible food that should have been thrown in garbage hours prior to being to served to me.

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B
8:27 pm EDT

Burger King dirty store

Went to the Burger King on m-120 twin Lake Michigan and the floors and service was awful there was wrappers and food all over the floor and it was so messy I ordered but will not be going back there they took about 15 mins for my food and just the messy floors alone made me not want to order I live close to the establishment but I don't think I'll be coming back

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Chris1977
, US
Sep 28, 2018 10:04 am EDT

Should've canceled the order and went elsewhere.

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J
3:30 pm EDT

Burger King assistant manager

I normally enjoy eating at Burger King. I really like the food, the deals, and everyone who works there. Unfortunately, the assistant manager's ex-wife makes going to Burger King a miserable experience for myself and many others in the community. She makes rude comments to other customers (like calling my wife a dumb [censored]) and to on the clock employees. She shouldn't be allowed to go in there and act like that.

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SnDe
, US
Jan 27, 2020 11:49 am EST
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I almost burst out laughing when I read this. I know exactly who you’re talking about. She’s awful. All around wretched and awful in every way. I don’t know why she hasn’t been run out of town. Nobody can stand her.

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A
12:51 pm EDT

Burger King customer service

On September 27, 2018 at 12pm at the North first location in Abilene, Texas, I went through the drive through while on lunch break. The female working the drive through window was extremely rude the entire process. From taking my order to handing me my items. While at the speaker, I had ordered my meal, she then came on and said "I didnt get that. What was the order". I then repeated my order louder so she could hear me better. At this point she came back over the speaker with an annoyance in her tone while smacking her lips states "well, I couldnt hear you." I pull up to the window and when she opens the window, I hand her my payment. She literally snatched my debit card from my hand when I handed it to her to pay, she shoved my drink and straw into my hand without even looking at me. But even then I still said thank you however it was met with a slamming window and no other acknowledgement. She then came back to the window and handed my card and meal to me, when I said thank you a second time she again slammed the window and walked away. My entire experience today was met with nothing but rudeness and bad manners. The female would not even look at me, and gave the impression to me that i, as the companys customer, was an inconvenience. Would I recommend this establishment to a friend? No. Will I go back and continue to do business with such rude staff? Probably not.

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Chris1977
, US
Sep 27, 2018 6:27 pm EDT

Everybody has a bad day every now and then. It'll be ok.

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J
11:16 am EDT
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Burger King chicken sandwich, onion rings and cheeseburger

Hello Burger King! I want to say that I love your chain and I am always stopping by for a quick meal on the go. Recently I had a very bad visit and am very dissatisfied with the service and food I got. I ordered a crispy chicken sandwich which is my favorite thing on the menu and unfortunately the chicken was not fresh, and had purple inside of it. Im not sure what that was but I couldnt even eat it. Then I also had onion rings with my meal, and the whole breading was barely on there it was just onions which defeated the whole point and lastly me cheeseburger the meat was ice cold and the cheese wasnt melted. I really do love BK and want to continue eating there but im extremely disappointed with how my visit went, and Im hoping there is something you can do to make this right. Thank you

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T
10:39 am EDT

Burger King the whopper

I ordered a whopper and was very disappointed at what I received as it did not meet any of the qualities of the burger advertised.

I understand that you have to make pictures look good but once I pay for the product I believe that I deserve for it to look and be good. It was messy and the onions, lettuce and tomatoes were just there.

Please see below.

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Chris1977
, US
Sep 27, 2018 10:43 am EDT

Either way it goes to the same place. JS.

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J
7:46 pm EDT

Burger King management disrespectful to production workers.

Wed September 26th, 2018. 06:18pm.
Location 2507 West 12th Street
Sioux falls SD 57104.
The reason I visited this location this lovely evening was to receive a Whopper that replacing the burger I ordered last night that was not prepared the way I ordered.
Walked in, ... Wait before I get to that when I drove in the parking lot, I saw a family two adults one child under three years of age woman was smoking, and the man? I'm thinking ok the woman had her BK uniform on and the guy was in Street clothes? Anyway I walk-in to the register the kitchen was in a state of pandamoneum, disarray, three minutes go by before I'm helped, so while I'm waiting there another customer who has just ordered in walked up to the counter with two burgers that were not prepared correctly. The young men behind the counter started to help myself and the other customer. All is good. Then out of nowhere comes the gentleman that was in the parking lot with the baby with rage in his voice yelling at the workers about getting the job done right and so on... One young man who seemed to be doing his job said are you talking to me? Then the guy from the lot told myself and the other customer, " I'm the head manager" took the two burgers that the other customer was told keep by another BK employee.. And threw them in the trash... He then asked the the hard working employee what are you going to do? He then reply I'll quit... The street clothed manager said out loud go ahead! It's not like I can't replace you... In front of everybody customers and all... From the other side of the register while his daughters blanket around his neck, his baby girl crying in the lobby, total chaos... Myself and the other customer look at each other with discuss, he told me if he's the manager that was totally unprofessional, I told him it's a time and place for everything. The"head manager" then storms out of the store with his baby girl..I couldn't go to bed tonight, not know that someone with the power to put the head manager in his place very disrespectful... It was right around rush hour, and mistakes are going to happen but disrespect is and will not be tolerated no matter who you are, . Very sad.

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shlbycindy2010
Shelby, US
Sep 29, 2018 11:38 pm EDT
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I would call the corporate office and tell them about this. There is no excuse for anyone to treat their employees this way.

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B
6:17 pm EDT

Burger King don't want to return it hopefully

Can you please explain to me why this particular location is so wrong with things I order? This is not the first time it's happened and I'm sure it won't be the last. It's insane... This has happened 4 times and I ONLY went there because my vehicle broke down and I was with someone else. I'll NEVER return to this particular restaurant. If a restaurant relies on the motto, "Have it your way" why can't they live up to it? I just don't understand it. I work hard for my money and I've NEVER screwed ANYONE out of what I promised. Why can't you do the same? I just don't get it...

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Update by Buster Brown
Sep 26, 2018 6:18 pm EDT

I've ALREADY told you what my complaint is...

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D
1:29 pm EDT

Burger King incomplete orders

Yesterday I picked up Burger King for lunch for my roofing crew, get out to the job site and they shorted me a whopper, luckily I got myself lunch to so I was able to give all my guys lunch by giving up mine. Big deal, but not worth a fight so I just let it slide. Today I still wanted that burger I did not get yesterday so figured I'd get both myself and my son food on my way home. My son is 4 and the toy is always a good bargaining tool to get him to eat quickly but instead today I have an upset toddler because your employee could not follow a simple procedure of placing a toy in a kids meal bag. They did get the juice box which you would think should spark the thought of "these are for kids meals, I'm putting a kids meal together, let me grab that toy." As a parent something as small as a missing toy can make for a much more difficult time. I don't feel the problem is entirely your staff, but how you as an employer treat your workers. If they felt you cared about them, they would care about your company and the product they produce. I see this first hand in my own trade, my workers are happy and respected, that is why we put on the best roofs in the Low Country.

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B
11:37 am EDT

Burger King wrong orders and half cooked food

I go to Burger King every morning to pick up biscuits and I never had a problem with that location. Now that I have moved to a new location this Burger King #11685 was more convenient for me to swing by to pick up two biscuits in the morning but the last three times I've been there the order has been wrong or the biscuits was half cooked this will be my last time visiting the store (#[protected] w.craig road and now talking to other people in the area this is the worst location to order food. Corporate needs to get involved with their management to have this location revised. The morning crew is terrible.

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J
5:36 am EDT

Burger King wait times and wrong order

Wednesday September 26 2018 06:00 am

AW store # 4943
order # 457

This is my 3rd visit to this location and all 3 times my wait time has been over 12 minutes.
This morning I sat at the drive thru, waited for the employee to rinse the coffee bin, put the filter and coffee in and press the start button. I told the employee if I am waiting on coffee just give me a tea. No its fresh, you wait he said it will be good.
I ordered a sausage and egg on an English muffin. no butter no cheese.
I received an egg with cheese on a hamburger bun no sausage?
I couldn't eat the sandwich because of the cheese. The hashbrown was cold but the coffee was fresh and hot.
The 1st few visits I let it go because it was a new store. I thought I would give it try once again this morning but everything seemed much worse.
The employee was pleasant, I was the only car in the drive thru and I didn't get to enjoy a breakfast. I would like a refund on my meal.
Thank you

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Update by jonahbrandon
Sep 26, 2018 5:39 am EDT

Please respond. Thank you.

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P
8:57 pm EDT
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Burger King spicy crispy chicken sandwich

I love the spicy Crispy chicken sandwich alot. And I have gone to multiple Burger King locations and at all locations I have purchased this sandwich and all the times the chicken was under cooked and I can literally only eat a small portion of it or just the breading. I purchased the meal thankfully so I was able to enjoy the fries and pop instead. I still crave those sandwiches but I'm scared that they will not be cooked thoroughly. I've spent my money on something Burger King promotes and I can never say that it was cooked fully at all 3 locations I went to. Otherwise my family eats there at least 2 times a week.

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8:40 pm EDT
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Burger King customer service

On September 25, 2018 I ordered food from the Burger King on
16730 SW 88th St, Miami, FL 33196 at around 7:38 pm . The manager and employee was beyond rude. They messed up our order twice. After we asked them for the missing items, they told us we had never ordered them. And when we showed them the receipts they asked for the bag with the food, when we gave it back to them they asked for the receipt aswell. After showing it to them they started making faces, when asked for a refund the manager smirked, still giving us a hard time, even after noticing he was wrong. This man is beyond unprofessional. We ended up leaving with out the food and without a refund. I am extremely disappointed and can not believe people like that can even hold the position he has. He clearly lacks communication skills and should not be a manager.

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5:54 pm EDT

Burger King service by general manager aaron collier

Manager Aaron Collier is very Rude . After placing my order I proceeded to the window to pay for my food, at that time I was told by a cashier that they had no fries at all to cook. I then asked why I was not told this at the time I ordered so I would have known whether or not I wanted to place my order at all. At this point the General manager pokes his head out and says "You don't have to pay just leave" I don't believe that is the way to talk to customers at all!
I had not even asked for a manager nor was being rude while asking my question to the cashier so I don't know why he poked his head out with attitude and thought he could speak to me like this! I really hope this issue is brought to his district manager because I don't believe this is appropriate at all!

Thanks in advance!

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7:42 am EDT
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Burger King new richmond, wi restaurant not opened.

Good morning, I am filing this complaint because your restaurant here in New Richmond, Wisconsin is not open. I stopped by this location this morning at 7:05 a.m. and the lights are all turned off, the door is locked and not even one employee was at this location. This is not the first time that I have seen this restaurant closed. I am now reaching out to you on why is this restaurant opening whenever they feel like it. How are you allowing your restaurant to open whenever they want? It seems you are unaware of what is really going on with this store and this is why I am letting you know, because this is not the first time I have come to this store in the morning and they are closed. I would rather take my business to another restaurant if you as a company do not do something about this. Thank you for your time and I hope you can fix this problem with this restaurant.

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Update by Michael 2018
Sep 25, 2018 12:29 pm EDT

How very unprofessional for a store manager, or any manager to talk this way to a paying customer.

Update by Michael 2018
Sep 25, 2018 12:18 pm EDT

How unprofessional for a manager to talk to a paying customer.

Update by Michael 2018
Sep 25, 2018 7:44 am EDT

Good morning, I am filing this complaint because your restaurant here in New Richmond, Wisconsin is not open. I stopped by this location this morning at 7:05 a.m. and the lights are all turned off, the door is locked and not even one employee was at this location. This is not the first time that I have seen this restaurant closed. I am now reaching out to you on why is this restaurant opening whenever they feel like it. How are you allowing your restaurant to open whenever they want? It seems you are unaware of what is really going on with this store and this is why I am letting you know, because this is not the first time I have come to this store in the morning and they are closed. I would rather take my business to another restaurant if you as a company do not do something about this. Thank you for your time and I hope you can fix this problem with this restaurant.

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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