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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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J
8:29 am EDT

Burger King breakfast

At 0800 I ordered the two croissant breakfast and 3 orders of the three piece French toast stick. When I drove ahead to park and check my order I looked down and notices syrup dripping down my dress. I looked in the bag and my food and other condiments were saturated by an open syrup container. I was also missing part of my order. Sticky and upset.

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Update by Jerrica Sergeant Mitchell
Mar 23, 2018 8:30 am EDT

At 0800 I ordered the two croissant breakfast and 3 orders of the three piece French toast stick. When I drove ahead to park and check my order I looked down and notices syrup dripping down my dress. I looked in the bag and my food and other condiments were saturated by an open syrup container. I was also missing part of my order. Sticky and upset

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S
9:46 am EDT

Burger King Poor service and rude employee

I want to make a complaint on the burger king in hutchins, tx on i-45... I ordered 3 #7's... I ask that they all come with mustard instead of mayo and she asked if I wanted ketchup and cheese on them also... I said no... When I drove to the window she almost threw my drinks into my car... And before I could put my drinks down she was forcing my change back to me... When we got our food the burger was sooooo small and still had mayo... Ketchup and mustard on them... That was it besides the meat... Was very disappointed and so was my elderly parents... I told them it is not supposed to come like this... We didnt want to go complain cuz we didnt want the spanish ppl working there to spit in our food... Plz do something with that store and another thing she only gave me the expeditor ticket not the one where I could fill out a survey... Very unhappy... Poor poor service

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M
11:54 pm EDT

Burger King service

Problems with employee, waited 10 minutes before they even started to cook my order. The employee I had problems with in the past came up to the register while the manager was there issuing my refund and made yhe agrgrr sound, ( hawking up spit).
He was trying to cover the employee conduct.
I was issued a receipt without a survey code and had a hard time about the receipt

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Update by Mz Walker
Mar 21, 2018 11:55 pm EDT

Service was terrible

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L
4:21 pm EDT

Burger King lack courtesy and unethical behavior

Today March 19, 2018 @ 8:25 am I visited the Burger King in the city I live, Toa Alta. The service was late cold and incorrect. This is not the first time. Previous visits I complain with extreme courtesy since my girlfriend and I frequent the place. My point is food is either cold or incorrect, employees lack attention in what the customer is ordering. One employee taking orders drive thru and counter at the same time.
You ought to send a customer service representative with a total unbias opinion and make the assessment. I think I may spend more time at you other competitors, is kinda shame on this service behavior. Oh, did not mention, I live in Florida year round and "snow bird to P. R. every 3 mos. to my house in Toa Alta, so I know what good service you tell your employees to provide. Thank you.

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11:44 am EDT
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Burger King junior whoppers

Hi! I bought 2 junior Whopper meals today at about 11:15 am at the Burger King in Spring City, Pa. The fries were ok. But when my friend and I ate into the burgers they tasted like perfume or cologne. We couldn't even eat them.It was the worst taste we ever had. So for lunch we only had the fries. I have had trouble there before and it's getting worse. I will never go to that Burger King again. Thank You for listening to me.

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11:02 am EDT

Burger King veggie burger

I am a internal student in canada and i am from india and in india i was a die heart fan of the veggie burger at burger king and i expected the same taste or like that in barrie ontatio canada but when i ordered a veggie burger the petty was burnt and taste was disgusting and i started hating burger king. There are lot of vegetarian students in barrie and all our dissatisfied from burger king.i would like to request to include more veggie burgers like we have in india so that indian students can enjoy it.

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11:17 pm EDT
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Burger King my meal

Sunday March 18, 2018 approximately 7:06 p.m. I ordered a Whopper Combo added/Cheese (coupon for Whopper Combo for $5.00). 1) The till needed .03 more for my change; employee was hesitant saying he doesn't have .03 cents. I didn't budge (sorry but I want/need my change, hope you understand). He then calls someone over to get more coins. 2) I didn't get a receipt so this is how I am voicing my concerns for Burger King #11435 (97 Bonita Rd Chula Vista, CA [protected]). 3) This location had no ice (well there was ice that had dumped from machine into the trash). Sorry but I prefer my sodas w/ice. 4) Sorry to say my sandwich was not hot (barely room temperature). :-( Wasted $6.06 force a meal... Thank you Justina Bailey. Email: justina.[protected]@yahoo.com

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Update by Mealtime
Mar 20, 2018 12:41 am EDT

If you read the entire comment you would see that my food was not hot, also no ice on the restaurant. This was meant for corporate to hear concerns of one of their restaurants not for someone to dissect my email. If they had given me my receipt I could have done the survey like I had intended to. Those should normally be used for constructive criticism so management knows where they need to work on good customer service.

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D
5:33 pm EDT
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Burger King fish sandwich

To Whom It May Concern,

I ordered a fish sandwich at Burger King, in Atlanta near Greenbrier Mall on Friday, March 16, 2018 about 5:00 pm. The fish looks as if they overcooked it or reheated it too long. Nonetheless, it was uneatable.

Normally, I would have taken it back but I was too busy, so I decided to write the company. I only want my money back for the sandwich. My email is [protected]@gmail.com if you choose to respond or have any other questions.

Thank you,

Deborah Gholston

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E
3:44 pm EDT

Burger King missing order

Our hockey team ate at Burger King 3 times during a 3 day tournament (See Flyer) and stated at a Holiday Inn. It is our hockey team's favorite restaurant because of the FLAVORED WATER MACHINES only at BURGER KING and TACO BELL.

I went to a burger king near the tournament hockey rink with my 4 hockey team mates and we ordered for the whole team and coaches, took the order in the locker room cause the coaches and team captains had to stay at the rink and figure out the playbook and which goalie to play for the next game

I had to go back twice during the 3 day tournament because it was the only restaurant near the rink. The italian restaurant went out of business that we always had pizza parties in years past.

First we did not get credit for our Coupons but I put the coupons on the counter and told her we had coupons before I ordered and she forgot to credit the coupons because it was really busy and we waited a long time for our (I admit) large order.

On the last of the three trips over 3 days when we ate at Burger King (the last stop) we either left a bag of food on the counter top or we did not get two bags of food.

We have 3 coaches, and a team manager, we have 19 people plus 2 parents for each kid:

We have ordered

John Martin parents & sister 2 Whoppers, one chicken salad, and Large Fries and large shake

Sean Miles&parents&Brother Bacon King, Whopper, chicken strips, and Large Fries and large drink Bacon and Cheese Crispy Chicken

Ryan Corcoran 2 Whoppers and Large Fries and large flavored water drink(cup)

Justin Jones Bacon and cheese Crispy chicken, Whopper, Large drink, large Onion ring,
large fry

Ethan Bengtzel Rodeo King and and Large Fries and large drink and large Onion rink
and large Diet Coke

Troy Megneys Double Quarter Pound King and Large Fries and large drink

Ethan Sage Chicken Club salad and Large Fries and large drink

Ike Bennett 2 Whoppers and Large Fries and large drink

Evan Napp BBQ Bacon Whopper Sandwich and large Fries and Minute Maid Lemonade

Danny May Bacon & Cheese Whopper Sandwich and Orange Juice and Fries

Liam Godin Bacon King, and Crispy Chicken strips and Apple Juice

Noah Sczesny Double Whopper and Chicken Wings and Strawberry Banana smoothie

Max Erickson Quarter Pounder King and Large Fries and large shake

Erik Sundvall 1 Whopper and and Large Fries and Iced tea

Garrett Jernigan Whopper and Bacon King and Large Fries and Medium Water

Jack Ingrham Double Whopper and RODEO Crispy Chicken Sandwich and Large Fries and large shake

Cal Ingraham Double 1/4 Pound King and BBQ Bacon Crispy Chicken Sandwich and Large Fries and large shake

Rick Godin BBQ Bacon Whopper, Whopper and Large Fries and large shake

Kevin Jernigan 2 Whoppers and Large Fries and large smoothie

The order was paid for in cash out of the TEAM DUES Budget for food.

I know we were shorted (We had to check out of the hotel and e did not have time to go back to BURGER KING because we had a PLANE TO CATCH).

I know we were shorted at least $35 of food and only because we were in a rush and did not have time to go back to the restaurant and see if we left 2 bags of food at the counter. Because we had 5 guys in the car and we were going to be late to the airport if we did not get our hockey gear and crap packed I have up my order and the 3 other guys in the car gave up our lunch to make the guys happy that we went to order for.

So we were unselfish and gave up our lunch so everyone on the crew was happy and we were the ones who stood in line to order for every one else.

We went back hungry on the plane back to Boise. The plane did not get back in until 10:30 pm because it was DELAYED. I was so tired and we lost to CRISTEROS so we only got 2nd place.

So it was a depressing end after fighting for FIRST PLACE.

I do think we should be given some COUPONS to compensate for the food left at the counter top and the coupons we did not get credit for in the order that total about $35 total.

We have a tight budget to operate under for hockey.

Evan Napp
1781 High Noon
Star IDAHO 83669

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Mealtime
, US
Mar 18, 2018 11:20 pm EDT
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I hope you received my long comment! This is awful if it didn't go through ugh!

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Y
1:10 am EDT
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Burger King sharp material coming out of chicken nuggets

I bought the chicken nuggets from the Burger king today. When I was chewing on it, I found out a sharp thing coming out from the nugget. I almost swallow the thing and I am pretty sure that would've caused pain in my throat. I am now so disappointed with the burger king. I am so mad and I am mentally frustrated. I enjoyed eating Burger King this past years, but now I'm afraid of going to Burger king again.

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L
11:03 am EDT

Burger King women's restroom

Cleaning supplies behind restroom door could not wash my hand due to cleaning supplies in sink cleaning towles throwed all over restroom. The restroom has not been cleaned yet and no customers in drive thru or in lobby waiting to place order. The employees are just talking and laughing walking around and only one employee at front counter working hard. No soda in machine in lobby as well not to pleased with my visit.

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L
2:18 pm EDT
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Burger King food quality

Ever since managment was changed food is always cold no matter what time of the day it is. Food is always cold. My family and I use to go to eat at burger King at least 2 days a week to spend family time now maybe 3 times a month because service is not good at all. All the girls have fake nails and in the food service they are not to have fake nails . I use to be a manager in the food service and there is so many things employee's are not supposed to do. In burger King. Today it just might be my last day.

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RemoveWithReason
, US
Mar 16, 2018 2:27 pm EDT
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Quite honestly, choosing for today to be your last day eating at Burger King will only be helpful to your health. Consuming fast food at a minimum of twice a week is very detrimental to your health. Just as well, choosing eating as a 'family time' activity is not a good example to set for children, especially when it is food that has proven negative effects on health. It can also easily enable a cycle of over-eating. I'm sorry you're unsatisfied with your Burger King experiences, but you should put some serious thought into how much crap you stuff into you and your families mouths.

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L
6:39 am EDT
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Burger King my job, discrimination

Hi my name is Landon Starr from north buffalo I am 21years old enrolled in school and a full time cook at denny's . I use to work at your cheektowaga thruway plaza location where I was fired because a managers family member didn't like me and my gender WHICH IS WRONG . I am now on the do not re-hire list for all burger kings which is wrong ! I LOVE TO WORK ! Im missing out on oppurtunities because of this ! Just need for this to be straighten out FAST ! IT'S WRONG ! IM A HUMAN BEING ! PLEASE !

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A
11:35 pm EDT

Burger King drive-thru order/time

Pulled into bk as I do on average once per week, tried to order some of the cheetos mac thingies as they were advertised on drivethru screen, but was told no longer available. Then I was rushed with my order just to be forgotten upon reaching window. If I hadn't paid with credit card i'd have gotten a refund. Without explanation or condolence I sat for twenty minutes waiting on; a spicy rodeo chicken sandwich, a bacon rodeo jr., and an order of onion rings. The chicken sandwich had only t he piece of chicken, a slice of cheese and a nickel size drop of bbq sauce. The onion rings were ice cold and mixed with chicken fries. I was already frustrated and bothered nearly to point of anger so I didn't even attempt fixing it. Then to top it off after returning home I went to the mybkexperience site to do survey and completed it in its entirety including more than this paragraph... Only to be told that site was currently unavailable.

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S
11:34 pm EDT

Burger King service

I went to the burger king in lacy lakeview store #3714. I literally had to go through the line 3times and they still didnt get my order right. It really upset me when i tried to call the back and they wouldn't pick up. This is the fourth time this week this has happened. They really need to be mindful of people food allergies if i ask for only mayo n cheese its because im allergic to it not tryna be picky smh. Glad i only took one bite before having to spit it out so i wouldnt have an allergic reaction

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L
1:24 pm EDT
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Burger King all of your salads

I have been eating at this yankton sd burger king for so many years. A few years ago, they did away with carrying healthy salad dressing options.
Seriously, if I am ordering garden salad, or ever a grilled chicken garden salad, the last thing I am looking to add, is a pile of shredded cheddars cheese and a 200 calorie packet of salad dressing. Doesn't this defeat the whole purpose of ordering salad. Is your nutritional staff just that unaware of what is really a low cal healthy salad? I wanted to order a "garden salad" and the only thing that it came with is about 3 cups of iceburg lettuce, 2 tomato chunks and a pile of cheese, and then my choices of dressing are all high calorie packets around 200 and more. Last I checked a garden salad, meant veggies from the garden. How about peppers, cucumbers, snap peas, something for pete's sakes. Someone get a clue and lets bring the low cal dressing packets back at least. If your not aware of this situation in yankton, then I think its highly time for an "undercover boss" show situation. I'll have to drive to a grocery store from now on and buy a ready made salad that I know I can get for around 250 calories, dressing and all.

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Update by LindaMK
Mar 16, 2018 3:53 pm EDT

Seriously do you have a license in nutrition science? Wow. Salad dressing is one of the biggest issues when it comes to what people add to a otherwise healthy salad full of greens and veggies. It's the easiest thing for any food establishment to offer a healthier option. Sounds to me like your the one who needs to educate yourself OR maybe you just need to eat a salad.
Good Lord.

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RemoveWithReason
, US
Mar 16, 2018 2:41 pm EDT
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It sounds like you have no idea what a calorie is. The cheese, provided it has no processed additives, is doing good for you in the salad. Also, instead of complaining about the dressing being 200 calories, how about you try not using the whole package? Or better yet, complain about the dressing having corn syrup in it instead of how many calories it has. Educate yourself.

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12:57 pm EDT
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Burger King restaurant

Our Burger King in Lockport, IL is closed due to a fire. There is construction work being done, and I actually think it was rebuilt. Can you tell me when this Burger King restaurant is scheduled to open? I really don't care for other fast food burgers. There is nothing compared to a Whopper. I'm currently having to go to the next town to get a Whopper at other Burger Kings. This isn't a complaint. It's just an inquiry. I miss our Burger King in Lockport, IL. My e-mail address is [protected]@gmail.com, I've always enjoyed going to Burger King since I was a boy, and now at age 56 I still enjoy going to Burger King.

Sincerely

Mr. Francis P. Zabala

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Update by Frankie Zabala
Mar 15, 2018 1:00 pm EDT

Any ideal when the Burger King in Lockport IL is going to open? It has been under construction due to a fire. I actually thing it was rebuilt. I miss not having my Whopper, and I don't like going over to the next town to get my Whopper. This isn't a complaint, it's an inquiry.

Sincerely

Francis P. Zabala

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D
10:20 am EDT

Burger King refusal of service for discount

On Wednesday March 14th around 4pm, Ms. Janine refused to take my discount based on completing my survey. She also refused to prove to me where it says on the receipt that I had to buy a drink with fries in order to get a free Whopper. I showed her that it said I had to buy a free drink, but she wasn't able to figure out and prove to me on the receipt where it said I also had to buy fries. She was very rude. Please contact me so I can explain further and show you my pictures of my receipt. This was at store #12205 on Jerome avenue in the Bronx. The back of the receipt is attached.

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2:38 am EDT

Burger King no sugar in milk tea plus not even providing sugar packet

This Is a burger king shop in china, shenyang, tai yuan jie area.
I ordered a meal and asked for milk tea instead of cold drink and when I get my order the staff says they dont give sugar packets for milk tea they only provide it for coffee and when I take a sip of the milk tea there is not even little amount of sugar in it
Its sour in taste
I go to burger king every week in different shops everywhere they provide sugar sachets and here I came for the first time and they are like no sugar for milk tea
Is burger king offer taste according to people or not?

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11:14 pm EDT
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Burger King I am complaining about this location not serving fresh sandwiches with the 2 for $6 deal

Me and my family have ate at this particular location for a very long time now it's also the closest butler king nearby and we usually don't have any complaint about this location but unfortunately since the 2 for $6 deal has came out for the sandwich's it seems like I or one of my family members always gets atleast one bad sandwich its not fresh the sandwich seems to be old like it has sat around for a few hours and other things taste as if it's been dipped in old grease.This particular location is usually pretty good about having fresh food but not so much lately. Customer service is awesome and for the most part they do good on time but the food bring If the food is fresh it will definitely keep the customers coming back.

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Update by Allison_
Mar 13, 2018 11:17 pm EDT

My family and I have ate at this particular location for a very long time now it's also the closest Burger king and we usually don't have any complaints about this location but unfortunately since the 2 for $6 deal has came out for the sandwich's it seems like I or one of my family members always gets atleast one bad sandwich its not fresh the sandwich seems to be old like it has sat around for a few hours and other things taste as if it's been dipped in old grease.This particular location is usually pretty good about having fresh food but not so much lately. Customer service is awesome and for the most part they do good on time but If the food was fresh it will definitely keep the customers coming back.

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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