Burger King
reviews and complaints

My boyfriend and I dined in at the Burger King on highland @ lsu. I hear an employee ask a customer she must know for a lighter. She then proceeded to walk off her register and start smoking a cigarette. She COMES INSIDE with the lit cigarette. There's kids in the building. She was standing in the doorway blowing smoke out. This all went down at about 12:40 pm. It was the most down right disrespectful thing I've ever seen a burger King employee do.

I went through the drive through at the Gateway Drive location in Grand Forks, North Dakota on 11/2/2017 at about 5:15 PM. I was the 4th car in line and it took me at least 10 minutes to get to the window to pay. When I paid, they informed me that they were switching to some fresh hamburger and would I kindly pull around to the front door. After I had waited about 5 more minutes a gentleman came out with someone else's order who was not even there. In the mean time I see the people who were behind me all leaving with their food orders. After 10 more minutes the same person came out with my order and said they must have lost my order or gave it to the wrong person.. and he had put a order of fries in my bag to make up for it. I gave him back the fries and told him I did not want any fries, just the two double cheese burgers I ordered. My bag had no receipt with it or any napkins. Your store really really is bad .. awful..

On 11-02-2017, on or about 0945pm, I ordered two veggie burgers from the Burger King at location: 2990 Powers Boulevard, Colorado Springs, CO 80922.

The quality of food preparation was completely unacceptable. One burger had little to no mayo and no lettuce, so I assumed they veggie burger did not come with lettuce. However, the second burger apparently had a small sliver of lettuce and no mayo at all. This was my first time ordering a veggie burger, and I must say I do not plan on ever ordering a burger from this location as it does not seem like they take pride in the level of service or food quality.

On 11/1/17 I entered the Burger King on Cortez Blvd in Brooksville FL by the Beacon Theater at 9.50pm to order food after watching a movie.
A very nice employee waited politely while I looked at the menu and once I ordered that was when he informed me that I will have to take my food to go cause the lobby will be closing in 1 minute at 10pm, then proceeded to sell me on a shake (which I ended up getting! He was very good to me)
No later than that suddenly the girl at the drive thru turned to the poor boy and preceded to say..."You should have had the lobby closed and locked by now! Get it done!" The boy tried to explain he was helping me when she said..."she shouldn't have been let it! So go lock the door!"
I thought 'Really? She just did not say this while in front of me...'
So I said "I came in before 10pm thank you and this poor boy is helping me. Customers do come first."
The girl then looked to me and started to argue with me! "He should have had you out and the door locked by 10pm."
I just sighed..."Really? He is doing his job ...where is your manager? Why are you arguing with me? A customer?!"
The girl pointed to another girl and said with sarcastic defiance. "Right there!"
That was when the Manager came up poor woman had no clue what was going on and proceeded to watch me and that girl continue to scream at each other on who is right and why was she yelling at the poor boy and arguing with me? (just arguing in circles)
I finally got a good look at the manager when she walked up and I asked her. "Are you a shift manager or the Store manager?" That was when I had seen her name tag that said 'Rhonda' on it.
Rhonda said. "Shift manager."
I then proceeded to tell her what had happened and she listened to me but it was clear she had no idea what to do about the whole situation. She or the girl never even apologized to me at all for their behavior! Really? Really! Is this how you train your employee's?
The only thing that I want is an apology and proof of a write up (pdf file) with that girl retrained on customer service and team work.

I had went to one of your locations I'm Grossbeck highway in Michigan and received poor service forgot three of my items after I left the place I went to go eat my food to find out that the chicken Parm sandwich that I had ordered was not at all what I ordered it was a beef patty with marinara sauce mozzarella soggy bread very disgusting I was very upset I literally spent $30 on garbage.

On October 24th at around 3 Pm I ordered 2 cheeseburger's from the drive through at a new Burger King in Kansas city Kansas on Parallel store number 23661. I asked for extra pickles on the burgers and that was it. There was no one else in the drive through and only 2 cars in the parking lot. I paid at the first window and immediately when pulling up to the second window was told to pull around so they can make my burgers fresh (are they not always fresh?) I sat in my car waiting for 10 minutes - not exaggerating - before I finally went in. There were 4 employees standing around talking and one of them annoyed asked me what I needed, and upon telling them I was waiting for my food for some time, said oh I didn't know you were waiting, I said that he was the one to tell me to pull around! They then casually tossed me the bag and that was it. no apologies or anything. Also they did not add pickles to the burgers. For a brand new burger king in the area, they will not last long with this level of service! I would like acknowledgement that this is being corrected

On three (3) separate occasions I have visited the Burger King drive-thru window. Each time it is around 9:00 p.m. The last visit was as recently as October 30, 2017. On October 30 I was told "sorry we are out of product". The other two visits essentially had the same result. The employee declares they don't have anything or the machine is broken. This Burger King is located at 780 E Hwy 50. Groveland, FL. and advertises that they are open until midnight. How could you possibly be out of product at approximately 9:00 p.m. each time?

Desirable resolution #1: Stay open and serve customers until closing time (midnight).

Desirable resolution #2: Change closing time hours to reflect what they actually are.

Desirable resolution #3: Hire a new manager that cares about customer service.

I had a full order of six meals. I specifically asked for my whoppers to be without onions only to my surprise that each of my three whoppers had onions. I also paid extra for bacon on one yet again to my surprise there was no bacon. One burger was suppose to have no cheese yet came with cheese. Worse part was they made me pull up and wait. What was the point of being pulled out of drive thru to wait in the parking lot just to have the majority of my order wrong. I wasn't given napkins nor straws. This has been by far the worst fast food experience I have had. My poor daughter didn't even want her burger because even after I took of the onions it smelled horrid not to mention my sister couldn't eat her burger because she's Lactosentolrrant. I want this situation settled because I am incredibly upset. This was not the lunch get together I had expected. Terrible!

I had just walked in around 1:30, because the drive thru line was backed up. No big deal, it's a lunch rush I understand. I walked in and there were some people standing in line. This Burger King must have been extremely backed up because there were piles of receipts just sitting on the counter, no organization and some customers were getting ancy. The manager eventually comes up and asks who's next, one customer who had been waiting for 20 minutes says he has not gotten his order. Manager says what did you have? Customer tells him the order and manager turns around to get it ready for him. Meanwhile the customer turns to the gentleman standing next to him and says "you would think they'd have better staffing" To which the manager replies "I don't know why you're complaining it's a lunch rush deal with it" the customer says "excuse you?" Manger continues "You obviously see we have a long line, you're not the only F***** customer" I have a long line of family who have been in restraunts for MANY YEARS. If I were to ever talk to a customer like that, AND use Profanity, I would be fired no questions asked. If anyone is able to respond to this message I would gladly discuss the experience in depth.

My family and I wanted to dine at Burger King #9869 on 1100 5th St - Miami Beach - FL - 33139 last night.
We checked on their website and got the information that the restaurant was opened 24 hours a day (I have the screen shot).
Upon arrival at 9:52 PM we found the doors closed and could not have our planned dinner on Halloween, very unpleasant!
I believe my family is due for a Gift Coupon

Isaac Foux - [protected]
[protected]@hotmail.com

I go through the drive thru window and order a 5 piece french toast she ask me was it a 3piece I had to tell her 3different times it was a5 piece I don't know if she was on drugs or she just didn't care but I was charged for a5 but got a 3 it was nine dollars and she didn't give me a receipt do to say I'm upset. I really think the lady was high on drugs you need better people or you gonna lose business. I also think for my inconvenience I should get some coupons

I always forget why I don't like to patronize the burger king in Littlerock Ca. Until I drive through. Then my memories are refreshed.
They always cut corners with food such as not throwing out old food under the heat lamps because they're trying to save money.
In this instance, my onion rings were not fresh. If I had to guess, they were fried at least 35 minutes earlier.
Furthermore, they always stop the drive through at the first window and conduct all transactions there. One must assume it is to avoid the timer at the last window.

I love your whoppers and if I go the drive thru at night the whoppers are always cold! I live in washington, pa the store is on jefferson avenue 15301.
Please find out why they are always cold! At night at drive thru and when you get a cold hamburger it sucks. It's my favorite hamburger. I have gone there a couple years an get cold burger's. I want a hot one please!

Thank you

The food was good it took 30 min to get a whopper and 10pc chicken nuggets, there are about 12 people waiting for food because the cooks are too slow. Everyone here us getting aggitated. I spoke with other people and they will be doing the same as i am. The employees are taking their time and being as slow as possible. Andrew is doing great it's Chris that is slow and seem usless. This burger king store number is 05780. I am not expecting to come back to this location again anytime soon.

Hi. My name is Erica
Me and my spouse arrived about 9:59 a.m.
The breakfast menu wasn't up in drive thru
. I had to come inside and order the food was cold. The empolyee so unprofessional..
I order French toast piece only 3 and an #5
It was Cold and horrible. They was just standing around talking loud. If it was 9:59am but they been opened since 6am

Hello.
I'm normally not one to complain when sauce, napkins, or anything else small is missing form my drive thru order.
But on October 30th I ordered a breakfast combo.
Upon eating it, I noticed the cheese wasn't even melted.
Then I bit into it, and the middle of the sandwich was cold, and the tater tots were cold.
Like I said, not one to complain, but this was very disappointing.
I have a long drive to work, so going back to the store to address this was not an option.
Thank you for reading

Gary Brodman

Every time I go to Burger King on Ashley St, they are always out of more than a few items! It's to the point where my family is starting to lose interest in even attempting to be a customer! I don't know if the manager is forgetting to order certain things or what, but a lot of people are experiencing this constant issue with the Ashley St location. In addition, the customer service is unprofessional when questioned as to why they never have items in stock. This happens weekly! We love Burger King but if this continues, we'll just have to start eating somewhere else.

I ordered the two cheeseburger small fry drink 3.49 meal told them no cheese on it. They told me I couldn't get it without cheese and charged me $2.00 for two burgers $1.99 for small drink and small fry. Since when and how does this happen was over charged almost $3.00. I never had a problem with this before. I asked to speak to a manger but he was not available and I was in the drive thru and didn't have time to argue with employee.

We like going to this location due to their service and Food freshness. However, the last few times we have bought breakfast their coffee both hot and iced has tasted rancid. I don't know if it's the coffee or the cream. The iced coffee just tasted like it was brewed in a garbage container. The hot coffee today had a very rancid, sour taste as if the container or machine hadn't been clean. Today, my kids and I didn't eat the tater crowns because they were cold and stake. It's as if this particular restaurant is slowly getting worse over the past 2 months.

My husband. Myself and our three children all under 7 visited the Burger King in prior lake MN tonight. One other patron. An older lady that told me she only comes for coffee and to read the paper to get out of the house.
We got our food and everything was cold. Like it had been sitting. There were 4 workers that I seen. They all exited the building after they called us for our food. It was 33.00. Each of the four times I went up I had to call out for someone. Then a few minutes later I would see all 4 of them walk back in. I did video tape. The worker got aggressive and told me I can't tape him. After he waved and said hello in the video. When I asked what the problem was with. I people here not one person could give me an answer. I let them know they can't service me from outside. My speculation is they were smoking cigarettes and pot. I was given the finger and told they don't need my business. I told them clearly they do since the place is empty! The gal that claimed to be the manager told me to get my [censor] out of here or she would call the police. I told her that she probably should. When I went to leave she walked out to take my plate number. She then flipped me off! They criticized me telling me that I am a complainer. I was in the food industry for over 20 years! I would never treat anyone the way I was treated. Only trying to get someone to offer to rectify this wrong with my food. There was no apology. No let me get you something hot. Nothing. I was an inconviene to them. We never go to Burger King. My Donald's is closer if we treat our kids to fast food. I thought a change would be nice so i mentioned Burger King and we agreed. It truly is a shame. The police were called and explained the situation. Funny. He went back where they all gathered and the door that had been open for the hour we were there was closed. He told me that I was free to go and I think he was in disbelief that I was even there waiting on something so petty. I was verbally attacked and didn't even get a good hot meal or an apology. I forgot to mention. As I walked out there was a gentleman smoking a joint next to my car. One of the workers got into the car and left. I let him know that I seen him smoking weed and it's not okay. I had kids with me that witnessed this.