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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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2:35 pm EDT
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Burger King restaurant often "out of" items

I have gone to the BK at 16004 Shady Grove Rd, Gaithersburg MD 20877 a number of times, including today, only to find they are out of important items. Today it was ICE. In the past it has been Coke products, Hershey's pie, etc.
I am very fond of BK burgers and consider them a treat but half the time I choose another restaurant, like Popeye's, just because I am reluctant to go to BK and find them out of items I want. This has been going on for years, so I don't understand what the issue is with the owner or manager or whoever is responsible for smooth operation of that store. I don't experience that with other restaurants, like McDonald's or Wendy's.
To add to my annoyance, twice I have attempted to fill out a "mybkexperience" report, only to be rejected on the grounds that the reporting period is over. Today I tried multiple times just to fill in the restaurant #, having it rejected time after time because it was too long. When it finally went through (by leaving off the last digit), up comes the "too late" announcement.
Diane Bender, Gaithersburg, MD

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10:44 am EDT

Burger King advertisement of food

I stopped at burger king on Mesa st el paso TX to order cheesy tots at 940 a.m. there's a big sign that they are back but the dt person told me that they weren't available at this location. I thought it was because the time but questioning him he said they weren't available at this location. So why advertise? I thought all burger kings served the same food

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11:29 pm EDT

Burger King drive through service

Mercy! Fast food?
Consistently waiting way too long in line for my order. Please, half an hour last time!
The place is othello washington. Hopefully you can remedy this. I'd hate to give up one of my favorite restaurants for a quicker one. Oh... By the way, when I finally got my food... It was cold!
How can you expect to have a successful business when it's run that way?

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6:03 pm EDT
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Burger King service

I have called, I have written and I even gave one your locations a negative review.
No one seems to care that I was given lousy service and that the people you have working for your locations don't seem to care. I even told the location that as much as I love Burger King I will boycott their restaurants. They thought I was kidding I wasn't. The last time I was in any of your restaurants was September 2nd 2018. The restaurants need to start caring and have better relations with their customers.

My name is Darlene Kalish my email is [protected]@gmail.com
my phone number is [protected]

If you need more information please let me know.
Darlene Kalish

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12:23 pm EDT
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Burger King rude staff

There is a staff member by the name of Charita Davis that is rude and nasty at Burger King in Vidalia Georgia ! Everyone reports her yet they do NOTHING at all to her! She talks trash and slams windows in your faces. Once being in the store talking amongst my family she stuck her nose in our business and was rude instead of doing her job, kids that come with me have to see her act that way and talk that way! She needs to do her job and stay out of customers business. This makes me not even want to go to Burger King. I am appalled at how nothing gets done about the nastiest of this girl. She got my order wrong and got upset with me for telling her! She was also rude to my mom. Every time I come up there I have never seen her being plesent to ANYONE! She is rude to all customers and they try to keep her at drive through for that reason but something should be done about the rudeness of this lady! I am sick and tired of it. I know nothing will be said not done to this lady because it never is! Disgusting

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8:34 pm EDT

Burger King service

Went in at 10:25 about to order breakfast and menu moved to lunch. Cashier said we could still order breakfast so we did. Waited 20 minutes still no food. Waited another 10 minutes to have cashier come over and say we can't have any of the food we ordered because they forgot about us and turned off egg machine. Told us we have to order from normal menu so we asked for full refund. M

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8:23 pm EDT

Burger King false advertising/early closure and rude manager

Last Tuesday, October 16, my friend and I drove to Burger King to enjoy a late night snack. We chose to go to Burger King over a few other restaurants in Cedar Falls, IA that were open at 11pm. Before heading to the location, we checked online to make sure that it would be open. Online, the website said that they would be open until midnight. When we showed up at 11:02pm, the manager was preparing to leave already! We asked if they were closed and we received a quick, "yep" and a chuckle.

Either this is false advertising online or your manager closed the store early. Either way, we went to McDonald's instead.

We returned to the same Burger King on Friday the 19th. While we were waiting for our food, we heard a very loud and rude altercation between a different manager and a customer who was waiting for his coffee. He stated that it was taking too long and the manager took on a loud, rude, sarcastic tone and actually told the customer off. It was very uncomfortable for my friends and I.

I can't believe that I had two bad experiences in this location in less than a week!

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6:17 pm EDT

Burger King racism

Tonight my husband and I were going to Burger King in Greenville, AL while my husband was on duty to get something to eat. Upon arriving, no other customers were in the building and no one was in the drive thru. We waited about 3-5 minutes for service. The drive thru clerk was standing by the drive thru window and would not take our order. She asked her coworker if she knew how to ring up orders to which she replied yes and when she was asked if she would serve us she promptly answered no! Then they both laughed. My husband and I decided that we didn't want these people handling anything we would be eating so we left while they laughed that we were leaving. My husband is a Sergeant with the Greenville Police Department and when I questioned if that's ever happened to him before he said yes... it's happened twice at the Burger King in Greenville, AL! My husband risks his life to save theirs and they can't do their jobs and serve us a burger! Burger King will NOT have my business anymore and I encourage others to share this post! This is NOT ok! #backtheblue

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11:42 am EDT

Burger King chicken nuggets

How are they going to be on sale for $1 and I can't even buy any I think it's a trick to get people into the store you should know that there is going to be more demand for that I generally like the deals but for some reason the past couple days they have been sold out from what they told me can you please resolve that somehow or can I get a free whopper or one for a dollar or some kind of meal I came all the way up there and for two days nothing

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8:48 am EDT
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Burger King customer service

I went through the drive-through this morning at the Burger King on 130th S Ave O in Chicago Il, and the lady with the blonde hair, was collecting money, fixing the food and bagging the food, I think that's very nasty and unsanitary, I don't want no one collecting my money then going too touch my food, not too mention she was very rude. This place has the worst customer service ever, I am very dissatisfied once again.

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7:15 pm EDT

Burger King whopper

I ordered a whopper meal from my local Burger King on my lunch break. I bit into my alwhopper and after the second bite I looked at the burger and meat was raw/pink/red. I'm 4 months pregnant and had a craving for a whopper but was extremely disappointed and nauseated by the raw meat.
I also ordered 2 cheeseburgers and these were both cooked thoroughly and tasted fine.

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5:59 pm EDT
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Burger King 30+ minute wait time for food

I was @ your Burger King Restaurant in Greencastle, PA 17225 tonight @ 6 PM & I saw a long line for the drive thru lane so I went inside to order. I was told by the order taker clerk that there was a 30+ minute wait for my food. People were standing around waiting & people were leaving without offering like I did! This is totally unacceptable! Someone needs to correct this problem. I guess they are short on help?

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F
Fed up with entitled people
, US
Oct 25, 2018 12:40 pm EDT

So sorry that they were busy. [censored] happens!

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5:40 pm EDT
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Burger King employment

I've been asking for my check for about a three days and the manager tells me come get it at a certain time and I go then informs me I can't get the money I worked for until I return the uniform I already disregarded. I just want the money that I worked for even if it's a small amount. I worked for it so there should be no reason why a manager should be playing with someone's money to this extend.

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5:22 pm EDT
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Burger King service provided by supervisor

Hello, my name is Kayne. Today I went to burger king located on 13704 sw 56th street, Miami, FL 33175 Store number 13152 on October 21 at 3:19 PM. The service that the supervisor under the name Jessica provided today was atrocious. I have never seen anyone that lacks the capability to talk to their employees in an organized manner. Upon receiving a coupon with the number 8711, I thought that for only 3$, I was supposed to only get the 10 piece nuggets. I didn't read that there were also large fries with that coupon included. I asked for the Plain double quarter pound combo, when she gave me 2 fries, one with the combo and one with the coupon. I told her I needed only one order of fries and then she replied, "next time before you give me a coupon, read it". I went to grab my drink which was surge and there was none, she said we ran out of the drink. I went to the machine and there was no ice, then she said that there was no ice, we're waiting for the truck. After eating my combo, I got a dutch apple pie. It was boiling hot and I burned my lips and tongue. I am very disappointed with the level of service I got at your store.

Regards

Kayne

My email is [protected]@hotmail.com

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3:25 pm EDT

Burger King everything

The store at Hiland Rd and St. Joseph Ave in St Joseph Missouri engages in bait and switch tactics by telling you one price and charging you another. My order today took 30 minutes in a drive through lane with two vehicles in front of me. Neither had a particularly large order. The receipt they give out ALWAYS smudges the right side, obscuring the store number, the survey code, and all of the actual dollar amounts.

My next contact will be to the local prosecutor for a consumer fraud complaint.

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2:49 pm EDT
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Burger King burgers... poor quality, not made as ordered

Diy audio
Corporal clegg
12ummagumma12

Dear burger king executive,
I've been eating at burger kings for most of my life (i'm 62). I've eaten at other burger kings in kenosha and have always gotten my order "my way." I always order my burgers fresh made with cheese plain!. (no condiments) i've recently moved to the north side of kenosha so there's a burger king just a few blocks from my apartment (3527 market lane, kenosha, wi. Just about every time I special order a burger fresh made and plain they always give me pre-broiled burgers that are dry and barely warm... And today I ordered a double quarter pound king w/cheese plain and when I opened the wrapper it was just a single quarter pound burger w/ cheese with everything on it, and it was barely warm. I sent my friend back to get the correct burger and I called the store from home and asked to speak with the manager. The man said he was the manager and his name was "roman." I complained about my order being incorrect and his reply was that "he didn't make burgers, he just handed them to customers." I replied back that he's the manager and it's his responsibility to make sure that the orders are being made according to what his customers ask for... He acted like he really didn't care that much about my complaint, so I asked him, "you really don't care about my order, do you?" he didn't reply, and after a few seconds passed he hung up on me!
When my friend brought the incorrectly made burger

Dear burger king executive,
I've been eating at burger kings for most of my life (i'm 62). I've eaten at other burger kings in kenosha and have always gotten my order "my way." I always order my burgers fresh made with cheese plain!. (no condiments) i've recently moved to the north side of kenosha so there's a burger king just a few blocks from my apartment (3527 market lane, kenosha, wi. Just about every time I special order a burger fresh made and plain they always give me pre-broiled burgers that are dry and barely warm, and when asked for a freshly made to order burger the employees act like it's a huge imposition. Today I ordered a double quarter pound king w/cheese plain and when I opened the wrapper it was just a single quarter pound burger w/ cheese with everything on it, and it was barely warm. I sent my friend back to get the correct burger and I called the store from home and asked to speak with the manager. The man said he was the manager and his name was "roman." I complained about my order being incorrect and his reply was that "he didn't make burgers, he just handed them to customers." I replied back that he's the manager and it's his responsibility to make sure that the orders are being made according to what his customers ask for... He acted like he really didn't care that much about my complaint, so I asked him, "you really don't care about my order, do you?" he didn't reply, and after a few seconds passed he hung up on me!
When my friend brought the incorrectly made burger the girl (your employee) taking care of my friend was very rude to her when she requested that the burger be remade "double quarter pound king w/cheese plain and fresh off the broiler."
My friend told me about the employee acting rude to her. I asked if sh got the employees name but all she told me was that the employee was a heavy set black girl with dirty blonde hair and visible tattoos... That's all I know. The time of this transaction was approximately 1:15pm on sunday, 10/21/18 (today.)
This particular burger king has some serious issues with both management and the employees work ethic. Nearly every time I go there for something my order is either barely warm, not fresh, or completely incorrect. I've had incorrect or poorly made orders at different times of the day, but I mostly order either in the morning or early afternoon. I've been very patient and have held my tongue for quite some time, but I honestly feel that you need to assess your employees more carefully when hiring them or that store is going to lose customers, myself included. I would really appreciate some acknowledgement that you've received this complaint and any actions that you may be considering to handle this issue.
Thank you for your time.
Respectfully,
John gadeikis
3111 market ln., unit 1112
Kenosha, wi 53144
[protected]@gmail.com

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1:36 pm EDT
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Burger King whopper burger

On 10/18/2018 approx 7:30PM, I bought 2 whoppers from Burger King on Martin Way, Lacey, Wa, and aside from the lettuce/pickles/mayo, they only put 1 slice tomato which was 1.5" in diameter, and 2 pieces approx 3" long from a slice of an onion (disgusting).
What ever happen to "Have It Your Way" (w/o cost), or at least include enough toppings to justify the size of the burger. Sad and shameful to rip customers off like this, and then to charge 30 cents for extra tomato. Just put enough toppings, Dam-it!

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10:33 am EDT
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Burger King bad experience with food

I bought your chicken tenders and they were so hard I couldn't even bite into them.
I just thought you should know this. Location is Western Ave. Guilderland, NY
I also bought 2 hamburgers and when I bit into it their was a horrible burnt taste and when I looked the hamburger had burnt pieces from the grill in the hamburger.
My name is Marcia Mastroianni
1007 Brandywine Pkwy
Guilderland, NY 12084
[protected]@hotmail.com

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9:17 pm EDT
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Burger King wait time

I ordered to orders of whoppers 2 for 6 and a chicken nuggets my number was 94 and they called 4 numbers that was ordered offer mine and the manager here at the Burger King on Pecos and Tropicana told me that the machines are bad so they did not see my order didn't give me a compliment you drink a complimentary anyting I just been sitting here waiting for 20 minutes for my food

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3:04 pm EDT
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Burger King the bacon king burger

Service was great did have to repeat my order more than 3 times. And that was just for the first burger. Did not get receipt cuz she said her machine was broken. I bought a bacon king burger in which I received hardly no damn bacon. Sorry for the anger but if I order a bacon burger I want bacon on my burger not one slice cut Into pieces. In a pile of sauce.

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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