Burger King
reviews and complaints

To Whom It May concern,
My mother, a friend, and myself all ordered 2 whoppers, the chicken fingers
3 orders of French fries and 3 drinks. The whoppers were cold and dry and it made me sick and the chicken fingers were overdone plus the whoppers were cooked in the deep fryer, and the 2 employees went out to smoke a cigarettes while we were still in the dining room. The cashier was disrespectful to my mother when my mother told her the food is for here she put it in a bag and my mother said it was for here she slammed the food on the tray.

On January 17, 2018 at 5:30 pm my son and I decided to go to Burger King located on Old Brownsville Road in Corpus Christi Texas to purchase dinner for our family. I had 2 coupons I wanted to use and the remainder of my order was to be purchased without coupons. I went through drive thru. I was purchasing a total of 7 meals. I was told I couldn't use coupons through drive thru. I asked why and I wasn't given an answer. I was told that if I didn't like it I could go somewhere else. The male worker told me in front of my son to drive away. So I proceeded to drive forward to the window. I wanted to know why I couldn't order. Worker continued to refuse service to me. I asked for his name and he refused. He was African American with colored contacts. I asked to speak to General Manager and he plus another female African American worker said GM was not available. I explained that my family and I eat there very often and I wanted to know why I was being treated this way. I was in tears because my son witnessed this treatment. Unnecessary treatment in front of my 17 year old son. He was very upset. The male worker put his arm and palm out the window in my face through my vehicle and said "Girl you need to go, we don't like serving Mexicans! I could not believe he said that. My race shouldn't matter. First of all I'm American! Born and raised in Corpus Christi! I was in awe that this worker said that to me! I'm very upset about this incident. I can't believe Burger King hires people like this to represent them. I am a Hispanic woman. American. A mother. A good person. I did not deserve this treatment and in front of my son. I will be sure to let the rest of my family and friends know how I was treated and what I was told by this worker. I demand an apology. I deserve an apology. I drove away after this incident and purchased my family meal at Burger King on Horne Road. The workers there were so kind and helpful. No problems at all with my order. But never again will I spend my money at Burger King. Neither will my friends and family. I will be sure others know of the negative treatment and racial comments I was told. Very uncalled for! Very unprofessional. Very heartbreaking that I can't even order a meal for my family without being treated like an animal. This is what comes from Burger King? I want to know what you are going to do to fix this.

Not sure if this is the right email to send stuff like this, but worth giving a try.

I better get a response for this because I am beyond shocked with this place.

Burgerking
12491 S Apopka Vineland Rd, Orlando, FL 32836 store #5077

I had just gotten off work and was super hungry I stopped at the BK above and got down. While I was saying my order I heard in the back someone say 'Ay callate por eso me caes mal' meaning shut up thats why I dont like you but in spanish, my thought was maybe an employee to employee having a mini argument but when that person came around the register I saw her nametag and her name was Shirley and most of all shes a manager, what kind of professional manager would say that to an employee? I saw the guy and didnt get his name but he was wearing some black sleeves I guess because he has tattoos. I felt bad for him If I need to go back to that BK to get his name I will, no employee should be talked like that specially by a manager is called verbal harrassment. Second when I finished my food I had an urge to go to the bathroom and when I went and opened the door to that bathroom, the picture is attached that manager should be out of this store she sucks with her employees and most of all checking the place, this is the most disgusting thing Ive seen in a BurgerKing and I hope this gets fixed asap and have the employees treated with respect, because respect is earned.
Thanks for taking the time to read this I was just really dissapointed and I hope there is something done.

I don't know the exact date of the last issue .. however on that date I called the Amsterdam, NY rest. and let them know that at least 3 times or more (some times different products) I've ordered the chicken tenders and did not get them .. however, this was the 1st time calling ...

She asked my name and said that they would give us this product that we've paid for all I had to do was give her my name . Well, we went back tonight and the girl states she doesn't see my name. I asked are you sure, yes we do not see your name.

She asked if I had a receipt. I said no, but I spoke with a manager when I called. So I said thanks and drove off without ordering the rest of our dinner. We went to Wendy's Instead and got exactly what we ordered.

I am very unhappy with the service that we rec'd.

Your complaint details request a desirable resolution .. well, they need to update there system or something .. do they really think that folks eat there everyday for every meal! I told her the last time was a week or so ago.

Any hoot .. I will not eat at the Amsterdam, NY location. We will stop at a different one if we travel by one.

Thanks for letting me speak my thoughts on how I was treated!

Mrs. Moore

Was short 10 piece nugget, which was ok I went back in got the second, but the lady who was taking care of the front register on 1/16/18 145 pm after she handed me the nuggets she was all like what n huh almost wanting to fight, I said thanks for the second time n she just rolls her eyes I was very confused by her n what she actually does for you as a team player

After driving the 10 mile round trip, my wifes sandwich along with the dipping sauce for the chicken fries were no where to be found. I like bk but my wife had stopped eating there because of the food and service. I talked her into trying again and this is what happens.. the chicken sandwiches we got were so sloppily throwed together and seemed like they had been cooked a while.
I wanted to try the chicken fries but no sauce to go with them. My sister said the fries were terrible and soggy. My wife is driving another round trip to get her whopper hopefully it will be good. Very disappointed by the experience.
Bk hwy 98 west
Wayne Blocker
5048 Cassia dr.
Pensacola fl 32506
[protected]@gmail.com

I went to Burger King after a two years of not eating there anymore because off their Milkshake machine being broke down (so they say) I told the workers well it was broke down two years ago and they just said "YUP" then they proceeded to give me my order of a whopper and a large supply of COLD french fries. The place was deserted and cold in there and the workers had to have Jackets on in order to stay warm. There wasn't a soul in there except my wife and myself, yet they had a large pan of cold fries sitting under a so called warmer. Its a sad situation for such a company and it seems like your company not only doesn't care about its staff but they don't care about customers either! Guess I'll try again in two more years to get that milkshake and burger and fries.

I spent $30 dollars 3 weeks ago. Play land was closed came back today spent. $23.71. Play land still closed says due to someone painting an item 3 weeks ago. No sign on outside door for you to know before coming in. Not fair to children. Not fair to parents for that mater. Not even the burger king hats for the kids. Very unsatisfied. Asked to speak to manager they didn't know who that was. Ask to get phone number for district manager. Same answer. I don't know who is responsible for repairs but no one seems to know. Lol. I would like. Some response. Ceiling tiles are falling down also in main setting area

Last night 01/11/2018 me and my family went and got 2 Whopper meals and the kids meals Togo. We got home and me and my husband started to eat and noticed that everything was so soggy, then we looked in BOTH burgers and they were PINK! I am pregnant and that is so dangerous for me to consume undercooked meat! We often have missing items from this burger king but this time that was just too far! We couldn't even finish our food! I no loner have the receipt. I do know that we went before 6 PM EST. LAGRANGE GA ON ROANOKE ROAD . I would like something from this AWFUL experience! Like to some type of refund or coupons for FREE things.

I have been an employee at Burger King in Yuba City, CA. for about two and a half years. a few months ago, our General Manager was trasnfered to another location and we received a new manager. I am a hard worker, and because of that and my skills in customer service, I have been scheduled 30-50 hours a week, every week, until this new manager has decided that she is not a fan of me and wont schedule me more than the bare minimum required in order for me not to qualify for unemployment (confirmed by her). I'm looking and looking for who to contact when I, as a loyal Burger King employee am directly being discriminated against and picked on at work by my supervisor until i am forced to quit my job. I can't find any information on our human recourse center, the owner of my franchise isn't taking care of the matter, and I feel like I'm missing something. I am constantly being treated differently than other employees at my location in a negative way. She deliberately gives me my lunch break for an 8 hour shift as early as an hour into it (when I'm not scheduled for it until 3 hours later), she makes no attempt to give me either of my 10 minute rest periods throughout the day, and keeps me late after my shift is over, when all of my work is completed and there is no further need for me at that time. She makes rude comments and laughs sarcastically at things such as my current living situations, my appearance, and my work performance. She tells other employees that she has written me up for a number of things that i had nor part or control in, but never has me sign anything nor confronts me about it. She has confirmed with other employees that her behavior towards me is directed in order for me to resign from my position. She has asked me if I'm stupid and made rude comments like that in front of customers and other employees. She trained me for a promotion (because the General Manager that our store had previously was in the process of the Shift Lead position from Team Member), told me many ties to just be patient with her, it will happen, and to not give up. She then proceeded to promote another employee straight to Assistant Manager without even informing me that I will no longer be receiving my promotion. She will only schedule me in the kitchen, while before I was only working up front at the cash register or on drive thru because of my outstanding performance in those spots. I don't mind at all working in the kitchen, but she will only put me in the kitchen because she knows I'm not as strong back there and she is trying to find a reason to make me look bad. While I'm working in the kitchen, majority times along side her, she will physically push me out of the way, use her elbows to nudge me, and take up extra space on purpose to not let me through or move around through our already small kitchen space. Her tone of voice is condescending and she is constantly yelling at me and other workers in a rude way to get what she wants instead of asking nicely like anyone and everyone else in the store does when speaking with each other. I had just recently got married and had asked for a week (6 days, from Dec. 12th to Dec. 18th) about a month in advance, she scheduled me Dec. 18th knowing that I couldn't make it to work, she then being so angry that I called in that day, didn't schedule me again for a week and a half after those days off. I then changed my availability to only weekdays, I made it very clear in the letter that i would no longer be working weekends, and she has scheduled me one weekday, and both Saturday and Sunday every week since. I have confronted her about it, simply asked her why I was scheduled for those days and she starts yelling and fighting with me and sends me home from work. She pulled me aside and told me that she is only trying to build me up, and then followed that with conformation that she doesn't like me and has no use for me at the store and suggested that I resign. She will not give 24 hours notice before a shift, and won't contact employees after making changes to the posted schedule. She is rude to employees, customers, and new applicants. She gives out senior and/or military discounts to people who are friends of hers and who obviously do not fall under those categories. Many employees have quit since she's been here due to her behavior, most of which were amazing employees, the nicest people, and have done nothing to make her treat them the way that she did. I am now her target and I honestly don't know where to go from here, she won't stop her behavior towards me until I resign, but her actions need to stop, it's not professional, its hurtful, its discrimination towards certain employees, and it needs to have repercussions. I don't plan on quitting my job, I've always loved working here until this General Manager has gotten here and turned everyone's world upside down. I hope this is the right place for my complaint/cry fro help or information. Thanks so much for taking the time to read this! -Erika Shockley Bourdage

January 10, 2018 went to local Burger King in Middlesboro, KY and bought two crispy ckn sandwich deals for $6. Couldn't wait to get home and do a survey, but the survey code was not readable.
I hate maneuvering through hoops on the internet to get another code; shouldn't have to, waste of time. BK has always been one of my favorite fast food places. Hope the Middlesboro office gets their ink replaced. Also, wondered why I was told that you no longer get to choose the fish sandwich with the six-dollar deal. When I asked, they just said it had been replaced with Chicken sandwich. BK is still advertising fish, chicken or hamburgers
2 for 6.00? Fish sandwich deal was what I really wanted

A patron in SE KY

My brother and I went to a location in orlando, in drive thru the cashier was not pleasant, we ordered a coke and got vanilla coke and we tried ordering a vanilla come which they said ok so when we got to window and was waiting for the cone we were told they didn't have it so they never charged us. I wished they had told us that when we ordered our food

Be informed that I will boycot Burger King for the rest of my life and will advocat in my friends & family circle to boycot them as well -- because of Burger King's racist and discriminatory decision to ban Spanish from its menues in Barcelona. Spanish is co-official language of Catalonia. Far more people speak Spanish than Catalonian in Barcelona.

Today Tuesday at 10:16 p.m. I went to the Burger King at 2532 Channing Avenue in San Jose California 95131 store number 11888. I went through the drive-thru and I ordered a bacon King jr. which was the smallest sandwich with one and a half pieces of bacon in a Whopper Junior wrapper I went in at 1020 doors were locked but customers were leaving they let me in and I asked the lady is this a king jr. even though it says Whopper and in Spanish they said to each other yes yes just tell her it is I speak Spanish it was not so I asked Ill except this whatever this is the ugliest sandwich but can I buy a different one and the lady Irma the manager I suppose got very snotty with me and told me sure but you have to go around you can go to the drive-thru again and there were lots of cars and I said excuse me mama and she said my register is already closed I said can't you ring me up through the drive-thru one while I stand here and she said read the sign Madam we close at 10:30 but it wasn't even 10:30 so as I turned around to leave unsatisfied with my terrible hamburger which I will never go to Burger King again it was horrid she said oh and don't worry I'll call my supervisor store supervisor and let him know you're calling and I turned around I said really do you have to be rude I was already leaving why did you have to say that and she called me a foul name in Spanish and before it escalated I just saying whatever and I left while the other co-worker started egg her on so I would like to make a complaint my name is Katherine Leon my phone number is [protected] .as I left I did ask her isn't this Burger King the home of I can have it my way and she said no

in 20+ years of frequenting this store located in Astoria, Oregon I can say I got a Bacon King Burger that looked and tasted like it had been under a warming oven for at least 2 days.. Was the worse food I ever got there.. Now I am questioning if I ever want to go back for my favorite Whopper ever again.. could not post on the mybkexperience because apparently they do not maintain the machines so there was no store number or complete survey code..

Yesterday, at the Joyce Kilmer Burger King on the New Jersey Turnpike - I stopped to buy take-out meals with my two children. I approached the counter and asked for three complete meals (sandwich/ fries/drink). For myself I ordered the veggie burger meal combo with two veggie burger patties. The employee could not understand, and I had to repeat my order several times. While I was waiting, I asked her if juice was an option included in the price of the meal combo. Again I had to say this several times. She said that she had to ask the manager. She returned and confirmed that juice was available as a drink included with the price of the meal. We got our juice where she told us to pick it up, in the refrigerator unit. When she brought out the food, there were three sandwiches and one order of fries on a tray. I asked her if we could please have the fries for the other two sandwiches and she asked me which size. I asked for medium. She brought out the two medium fries. We put the food and the juices into bags ourselves and went to the cash register. The employee at the cash register had great difficulty understanding what I was saying when I described what we were buying. She questioned the juices, and I told her that the other employee had asked the manager, who had confirmed that they were included. Whenever I said "manager, " she immediately said "You want to see a manager?" A long the line of customers was building up. The employee called another employee over to help. That employee did not speak or understand English well either. She did finally say that none of what we were buying was a combo meal, and everything would be charged separately. It was too late to re-order, and the line was getting longer and longer with customers. She told me that we owed $92 for our three meals. When I questioned the amount, she laughed and said that she meant $29.

My veggie burger had only one patty, and the bacon on my daughter's burger was raw. The food tasted terrible.

I used to have a good impression of Burger King. Now I will read the customer reviews very carefully.

Everytime I go inside they always tell me the machine is broken how can this be this is why I barely come in anymore it's needs to be fixed and a people like me want our milkshake if a person wants a shake then they should get what they want I rather go to McDonald's because they always have milkshake when you want them and there machine is always running good

I've went to the same Burger king three times and evey time they either try to charge me more when I have a coupon and forget to apply it or give me the wrong thing Or forget part of the order this is getting ridiculous I can forgive one time but three times! No! This was all at the Burger king in south Elgin store #6077

Today 1/7/18 I went which was the three time I order a bacon king meal they gave me a bacon king Jr I never said Jr didnt even know they had that and they forgot my value fries I asked I said no ice they gave me ice in my drink and it was very watery

On January 4, 2018 my daughter brought me lunch. She asked me what I wanted, I said surprise me. She walked in the door with Burger King from store #1688. She purchased two Crispy Chicken Sandwiches, a large fry and a large Icee. She gave me my sandwich and the first thing I noticed was that it was dark in color I thought it was burnt. She opened hers and it was the same way. Hungry we decided to overlook the dark color and attempt to eat it still. When I bit into it I didn't taste juicy chicken I tasted a tough rubber like grissle substance. We were still trying to eat it but it was awful. I let a friend taste it and he asked me what is this, he couldn't tell it was chicken. This is not what you describe on the television. Both dissatisfied we didn't want to throw them away and we couldn't take them back to the store, a friend had taken her to get the food. We gave them to our dogs. The fries and Icee were fine. Please look into this matter.

Hello,
My wife and I are long term fans of Burger King. However we have
begun to find that the quality of
the food available these days at
our local restaurants does not
come close to the advertised
quality. The patties are thinner,
the lettuce is typically chopped
and not full leaves, the tomatoe
slices are small and the preparation
is haphazard and uncaring. We
would love to see a change but
are not hopeful, mainly because
any negative comment offered
to managers of the restaurants
are not favorably received and
there is a reluctance to admit
that the food is not prepared
as advertised.
If there needs to be a price increase
to provide what is advertised, we
believe this would be better than
continually receiving sub par food
and would find it to be the best
solution.
Thank you and we hope this observation has a positive result.
Stephen and Lisa Haines