Burger King
reviews and complaints

Date: July 9, 2017
Client # [protected] Store #4208 My # [protected]
Ordered/Paid/Transaction completed for a freeze drink - Unfortunately the machine was inoperable. I asked for an ice cream instead or my money back. The cashier was very polite & friendly and approached her manager (Araceli) a couple times regarding our issue and from afar, Araceli shrugged her shoulders, made a face towards her and said (in Spanish) "Oh just give it to her so she can go away" (English translation) Araceli mistakenly judged that I did not understand the language, in which I fully did. I did not respond at that moment, I waited patiently & took my ice cream. Thanked the cashier and walked away. After a few moments of dining, I did approach the cashier and asked to speak with her manager. I informed her that I understood what she said earlier and that she was very rude about the entire incident. She nodded, said ok - fine sarcastically...with no apology, no clarification or explanation - 100% Lack of Customer Service. This is my neighborhood BK and my 5 year old son loves going for their happy meals & playground. I will not be returning to this location because of her mannerisms and poor work ethic. I would like for her to be reminded that no matter how upset a customer is about a situation, they (Mgmt) must problem solve and diffuse the situation. I left feeling attacked with dirty looks and sad about my visit.

Every time I go to Burger King no matter what it's for they screw up the order I speak English and they still can't get it right I am going to quit going to Burger King altogether until you guys Force your employees to get the order correct nothing like ordering something only to get something today I ordered a simple small cup of coffee three milk three sugar very simple I get it I drive a half a block take a sip of my coffee and it's black now I have to stop somewhere else to get milk and sugar un-freakin'-believable

[protected]:55:43 AM) store #9986.
Order 305559: Employee 465158

Ordered Sausage, Egg and Cheese Croissan'wich meal. The egg was one layer and thin as a dime (not an exaggeration). Clearly not doubled over like in the pictures. Then when I got home and went on line to do the survey, I found out the bottom portion of the sale ticket had been cutoff before the survey code printed out so I could not do the survey. Very disappointing!

[protected]@aol.com

On 07/27/17 I went to Burger King #8675, drive through window. I ordered 2-Double Cheeseburgers, 1-Crispy Bacon Chicken (premium sandwich, and 1-Parmesan Chicken sandwich. There was no one at the drive through speaker to order, but one car ahead of me at the window to pay/pick up food. I ordered with no problem. After pulling forward, there was about a 10-12 minute wait for the car that was already at the window to drive off. I got to the window paid, then waited and waited. Finally, the manager opens window hands me a bag and shuts window. I knew by the weight of the bag something was missing. I kept tying to get someones attention through the window, finally the girl opens window and starts handing me the order for the car behind me - she didn't even ask for the money. I advised her this was not my order, but my order was missing a sandwich. She closed window came back with Manager. He said give me bag - gave him bag he looked in it handed it back shut window. After another 2-3 minutes, he came back handed out bag said here is missing sandwich. From the time I ordered at speaker to the time I drove off from drive through it was over 20 mins.
I live 18-20 mins away -- get home and this is what I had in the 2-bags.
1st bag: 2-single cheeseburgers no toppings ( thought they came with mustard/ketchup/pickle), 1-Crispy Chicken Sandwich with only Mayo and tomato, NO bacon or lettuce ?.
2nd bag: the one the Manager fixed -- One of those $1-(?) chickens that looked about paper thin, on a bun double its size, NO cheese, and soaked in the sauce top/bottom to the point the bun was falling apart.

This service was a horrible joke and the food was terrible and very disappointing. I spent over $15 dollars that was a waste.

I went to the Burger King on the corner of knob hill and 595 in broward county Florida. I get into the drive thru line at midnight and I am informed by the attendant to please hold, which does not pose a problem I figured they were busy. After waiting for 4 minutes I am informed by someone else through the intercom that the restaurant is closed. Why the hell am I sitting here waiting if you close at midnight?! I do not frequent Burger King that often as I typically go to McDonald's instead, but as it was along my way I decided to stop here instead unaware of the hours of operation. If it had been made clear when I arrived at the drive thru that the establishment closed at midnight I wouldn't have had any issue but the fact that I had to wait 4 minutes just to be told that you're closed and my time means nothing to you is beyond poor customer service.

As soon as I started ordering the cashier said over the speaker with abbery rude voice hold on wait a sec! I ordered my food. I ordered some nuggets and I wasn't offered any sauce I ordered 2 chicken sandwich meals the #9 they did them so sloppy. The tomato was so small I'm paying almost $7.00 for a simple sandwich that can't even be done right. I've been buying from Burger King for years and I go at least 2-3 times a week and every times spend well over $25.00 and I'm just tired of always getting horrible service. I love the food but they do not know how to make it right. This is ridiculous.

On the 07/25/2017 at the International Miami Airport I tried to order Kid's Meal at the machine, it asked me to pay, and once it was payed it put "sorry we're unable to take the order". I tried on different machine, it didn't worked, so I go to see a manager that told me I would not be charged and took my order on her register. However on my account I have been charged 6 Times for 1 kid meal.

As soon as I walked in the door of Burger king It smelled dirty. My husband is disabled and wanted to get something before we went home so I agreed. I ordered chicken nuggets. The nuggets were over cooked and I threw them away. The place smelled so bad I wanted to leave.My husband ordered a hamburger and I think he liked it. He also ordered fried which were very salty but were ok. I will not go back to this place because it was like eating next to a smelly dumpster. Normally I love burger kings food but if they can.t clean the place I will go to Wendy's or McDonald's for a quick snack.

I go through the drive thru at this Burger King more in the summer because of the frozen cokes and being close to my work. I thought I would try again this year even though the same thing is happening this year. Both times in the last week I have ordered a frozen coke only for the person to say "I'm sorry our machine is down". I said again, it's always down. When is it going to be working? She comes back with "when the humidity goes down" do you want anything else? Most of them are not ever friendly at this location anyways probably because of the area it's in but no reason to smart and rude.

It was the same way last year. They always say the machine is down but always have the $1 Frozen Coke light flashing in the drive thru where you order. I think they just don't want to turn it on or mess with it cause none of the others or the Burger King in my home town ever has a problem with it.
Thank you,

Tonight I was shorted my sons Chicken fries. Only got 4 of 5 items that were ordered and paid for. I called the restaurant and they said sorry, come back and get them, or come get a refund. Unacceptable! I am almost 4 miles away now at my home and I am supposed to fight traffic to pick up what I originally paid for! This Burger King on Mira Mesa Blvd is the worst. They mess up most of the orders. Last time I asked for ranch and they gave me bbq sauce, the time before that I asked for extra pickles and I got NO pickles. The Icee machine is always broken. This place is the worst and I plan on letting as many people know about it as possible. I guess I just lose on this one. Seriously, I have had more screwed up orders from this particular BK than all the other restaurants that I have eaten at in my entire life. Must be a training issue, because the BK at UCSD is always spot on...like it should be. Location #5955 Mira Mesa 92126, on 7/26/2017, order #95. You need to fix this. You ruined our dinner and pretty much our evening...again. Make it right. Customer Service was not helpful and quite rude about this as well.

Cheeseburger was not warm and tasted funny
My wife said the same about her chicken sandwich We did not eat more than a couple of bites each. The chicken nuggets were edible only after reheating in microwave.
1700 E State at N Bell School Rd in Rockford
Illinois. Total price was 14.06. what more can I
Report but to say we were very unhappy to go without dinner that evening 7:15 PM on Wed July 26

The food was cold and not fresh it also made us sick and I'm not happy about I have a very big family and ordered a large quantity of food and this is not right at all I've been calling all day long nobody is answering the phone at all it's just making a very loud noise and I would like for someone to please contact asap at anytime is fine with me Thank you

I was at the drive thru for Burger King #1808 to order some food. my order was number 47 at around 7:30pm. Three people were talking on the other end while I was trying to order and when I got to the window they just handed me the food, however when I got home it seems like they didn't give me my chicken sandwich, so is there any way to rectify this situation?

Have you read any of "the Google reviews" for your Burger King @this location? The physical appearance of your restaurant (on this inside) is disgusting (unsanitary *). Also, you are receiving bad reviews about your food.

Burger King
2203 Ripley St, Lake Station, IN 46405
[protected]

You can email your response: [protected]@gmail.com. Thanks in advance.

My friend and I went to store # 3975 in North Dartmouth, Ma. on Saturday July 22nd. I ordered a hot coffee, the cashier was very nice. She(Ashley) got me my coffee and it was luke warm. The manager was right there ( I never left the counter area). Manager came over and asked what was wrong, I told her the coffee wasn't hot. She put her finger in it and said it's luke warm . I told her I didn't want to drink luke warm coffee and she said she would microwave it. I said after you just put your finger in it, are you kidding me. She then got mad and had an attitude. Ashley looked at her and said, it is from this morning. She was so upset with Ashley, poor sweetheart ! I was and still am very upset with her attitude !

Hello my Name is Tiesha Tate and I been working at Burger King for 4 months and I haven't been getting any hours and only been working 2 days out of the week and then last week I had the whole week off . The frist incident I have encounter when I never got Trained right the manager told me that I have to learn on my own and how o don't know how to do anything as far as Expedite food and handing out orders to the customers which I know how too and also I been getting called off and it's really been hard for me because I am a really hard worker and I just want more experience for the near future.

So I went into burger king about a week ago to get some food I went up to the counter ordered my food the cashier seemed like he was annoyed with each customer, anyways I ordered a triple whopper with cheese no lettuce or pickepickles and a small fry... got home washed my hands so I could eat looked at my whopper and it was one single patty with lots of lettuce and six pickles the food was not warm it was gross it looked like they just threw it together and didn't care... I wanted to go back but it was pouring rain and I didn't want to go back out.. that burger was just nasty...

Bought 2 chicken Royale meals at Burger King at hurghada ariport in Egypt. Service good.
I ordered 1 with just lettuce and mayo and 1 just mayo. These was the best tasting chicken Royale I've ever tasted BUT I've had the most awful upset stomach since. I had the one with lettuce and my daughter had the one without and she is fine.
Both of us hadn't eaten for 6 hrs previously so it is my belief that it was the lettuce in my burger which was contaminated. This also happend last year despite getting through 2 weeks at our hotel with no such problems.
I think you must make sure that the salad is washed with bottled water.
Catherine

The burger king on Broadway in Cleveland [protected]@720pm I just went thru the drive thru we asked the girl a question about the price because on the broad it say 349 for the two cheeseburger but on her screen it said 549 so we asked y did it say 549 n so rudely she like it will once yall done now anything else . Customers service suck here n I didn't want food from
There after that for last time food look like it came off floor

My chicken wasn't even warm. My bread was burnt and I ordered a large fry and got a medium. The restrooms are dirty. I was there on July 24 2017 and July 25 2017. Today my fries felt like I was biting into week old fries. And my burger didn't even have pickles on it when I got two cheeseburgers and a small Fry and small drink. Ad my small fry was so much larger than my large fry yesterday