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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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L
11:38 am EDT

Burger King service

Burger King Store #13355 in Yakima, Washington. This is our neighborhood BK and the only one in town owned by this person. The other BK's always have great service with hot food.

#1 - No survey number on the receipt so the My BK Experience link doesn't work. Yes, the "free Whopper" verbiage is on the back of the receipt tape.
#2 - From payment to food took 12 minutes. Add a couple more minutes from ordering. No one was in front of me in the drive through. However there were three cars behind me when I drove away.
#3 - Wrong drink included. Ordered plain ice tea. Got something very sweet and flavored. I pity the store that gets sued by that diabetic who asked specifically for a drink without sugar.
#4 - Asked for catsup. Didn't get any.

Order #53 10/14-2018 at 2:10pm

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L
11:33 am EDT

Burger King my order I had placed to go and a rude manager

Went to burger king 2 times in less than a week they messed my order up both times 4 double cheese burgers plain on bottom buns and 2 bacon cheese burgers. My doubles was made regular on bottom buns and my bacon cheese burgers had no cheese and bbq sauce on them. Called up there they said for me to come up the following day so I didn't the gm manager Ginger to me I had to bring the food back with after i was to i didn't have too. She started slapping her hands together back of hand to Palm saying she was the gm manager and pretty saying what she said goes and she wasn't replacing my food because she had already replaced food for me earlier that week. I do a lot of business there but I will not be anymore. I used to enjoy burger king but I'll find another eating joint to spend my hard earned money at. I Am A Seriously Pissed Off Anderson S.C Resident .

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G
10:07 am EDT
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Burger King cheesy tater tots

10/14/18 10:30 a.m.

I went through drive through and was surprised at how long my wait was since I was the only customer. When the employees noticed I was still waiting they ran over with my bag and a nice apology.
About a minute later I did a "hot test" with my fingers and decided I was safe. My first bite was disastrous when oil/liquid of some sort shot out and burned the inside of my lip and 3 spots around my mouth and chin. I was getting on the highway at this point and used ice to try and soothe it. It wasn't until 2 hours later that I realized they were true burns and I wasn't going to be able to eat or drink from that side of my mouth. Today they are blisters, no very pretty since my job is to speak in front of an audience.

I realize this was an error but I am concerned that had I been a child, it could have been very dangerous. I can only assume that they left them in the fryer too long and forgot to allow for a cool down? Not sure of your process.

I will see a doctor tomorrow if it doesn't get better but in the mean time, I would appreciate a refund (be it very small), and confirmation that the staff will in deed review their safety practices at this location. It is my understanding that the tater tots are meant to be a finger food which leads the consumer to believe they are safe to bite into It without cutting into smaller pieces.

Gretchen Bitner

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L
9:24 am EDT
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Burger King didn't get all of the order

On Monday 10/15/18 at 09:57 I went thru the drive thru and ordered a Bacon, egg, and cheese crossan'wich combo with a coke and an extra small hashbrown. I paid and received the order. I pulled off and noticed the hashbrown was missing so I went back thru the drive thru to get it corrected. Once I am home I give the food to the kids and find out that the bacon egg and cheese sandwich only has the egg on it! They already messed up the order once, now I'm home and had unloaded groceries and kids. Now I have an upset child. Worst part is the manager was there when I returned the first time. I never got an apology or anything. I can easily go to McDonald's and get food. Over 7 dollars and didn't get the correct order. I went to the Burger King #24360 in Colonial Heights Virginia.

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10:44 pm EDT
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Burger King chicken burger

My husband and I we waiting for our plane at west palm beach airport. We decided to eat something before we went on our flight to o hare and picked your eatery... the grilled chicken sandwich for me was dry and disgusting as if it were sitting all day. My husband had the breaded chicken sandwich that was greasy and disgusting as well. I will never eat at your establishment ever. If they closed you down that would be a good thing. People should never have to pay and eat bad food!

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G
9:17 pm EDT

Burger King horrible food

Dear Burgerking,

I am so disgusted by the bk Big Fish combo #14 it was cold and overcooked. It looks like this fish patty was sitting in a warmer way past its holding time, and then re-fried to heat it up. How unprofessional can you be? You have lost my business! I spent 20.00 of my hard earned money to eat at your store and was served poor quality food. I will go on social media and blast your store for the funky food you sell at this location. I should have gone to McDonald's Instead! Not to worry I will from now on. The manager on duty should be proud. And the store manager should be even more prouder.

What a shame. All businesses are fighting for market share. I hope my blast on social media decreases your sales by double digits!

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D
4:20 pm EDT
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Burger King food

Every single time I order food through the drive thru, they ALWAYS forget half my order. This is getting ridiculous. I go there because I enjoy the food, but if every time I go there and they forget my food, I'm going to stop spending my hard earned money there. I am requesting something to make up for their negligence EVERY SINGLE TIME I GO THERE. If I am not compensated in some way for their pure and utter mistakes, not only will I leave a horrible review on their restaurant, I will no longer spend my money there and go somewhere else!

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Update by Donald Kenyon
Oct 14, 2018 4:22 pm EDT

Every single time I order food through the drive thru, they ALWAYS forget half my order. This is getting ridiculous. I go there because I enjoy the food, but if every time I go there and they forget my food, I'm going to stop spending my hard earned money there. I am requesting something to make up for their negligence EVERY SINGLE TIME I GO THERE. If I am not compensated in some way for their pure and utter mistakes, not only will I leave a horrible review on their restaurant, I will no longer spend my money there and go somewhere else!

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A
2:22 pm EDT

Burger King service on friday, october 12th at 9:57 pm

We had stopped at about 9:50pm on Friday October 12. The gentleman taking our order was rude and disrespectful. I understand it was busy but his job it working with the public busy or not and should have been professional while dealing with customers. I also noticed him not wearing gloves as he served the fries and would wipe his sweaty forehead then touch the food. He was disgusting and rude.

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L
1:48 am EDT

Burger King original chicken sandwich

I went through the drive through tonight at 1045. The store closed in 15 mins. The gentleman at the window was great. The food on the other hand wasn't. I had to wait for my order about 5 mins as I was told they were cooking it fresh. No problem at all, who doesnt love fresh hot food! I got my order and I drove home. About a 3 min car ride to my house. Opened the bag and took the fires out. Nice and hot - alittle too much salt but that's ok. Fries were excellent. Opened up my chicken burger and first noticed it looked slimy, a bun with way too mugh sauce. I picked the sandwich up and quickly realized there was barely any bun and it was wet. I put it down and opened up the sandwich to find brown lettuce and the bun was covered in oil from the fryer. I picked up the chicken and squeezed it in my fingers and it starts dropping oil. It had a weird smell to it as well. I know when the oil isn't hot enough when cooling it seeps into the food. This is what happened tonight I'm sure of it.
Also I do go to that location often and everytime I go there is something that happens that makes it an unpleasant experience. I'd say every time I've gone in the last year it's been like that. I love the food that's why I go back but I'm really getting sick and tired of the screw ups in the kitchen. I have added photos of the chicken sandwich that was the worst. You will see the grease all over the wrapper and sandwich.

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H
9:14 pm EDT

Burger King would not serve the product I wanted!

I went to the Burger King in Festus Mo at 9:45 am today 10/13/2018. While there i asked for your 10 piece chicken nuggets for $1; I was told by the manager that they do not serve Chicken until after 11:30; I informed her that i get a chicken sandwich from this store all the time before 11:30! She told me that they NEVER serve chicken before 11;30, she was so rude that we left location and went to the Pevely MO location only 5 minutes away. While there I ordered the 10 Piece Nuggets and had NO issues with getting this order~! Why did I have to go to another location to get the item your are promoting if one store can serve chicken at 9:45 am why can't they all?

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W
7:30 pm EDT
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Burger King my whole experience

I had to repeat my order 4 times and was rushed thru the drive thru then never given any sauces or napkins and my order still wasnt right i also walked inside and was totally ignored so i was so made i had to go back thru the drive thru and this was dealing with the manager ! I will never ever go back to this burger king again on whittier blvd. And macy in lahabra calif

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C
6:52 pm EDT

Burger King general food

I just got back from Burger King located at 3700 Curtiss Parkway Miami, Fl 33166 and I complaint about the size of the Double Quarter Pounder, Fry and Drink. For that I was charged $8.59 plus tax along with a special that they have that you buy 2 sandwiches and get one free for $6.00 plus tax . I asked to young man that took care of me and he said that was the biggest meal available. In the meantime another employee approached us and got right in the middle of everything. No one invited her, she was super rude and started by saying to respect her. I had not been disrespectful or the other employee. To make the story short I said I did not want the Double Quarter Pounder that I would like a sandwich that looked decent. She told me in a very bad way that I had to pay another $1.00 plus tax . so I did. When I got home the sandwich she gave me was full of hair. I did not want to go to the store to argue with her. I want a full refund of both purchases everything was thrown away. My first receipt is $17.32 and the second one is for $1.07. The survey code that the receipt has [protected]-180300 and the second one [protected]-180359. You can reply to me via e-mail.
Tosay the least I will never go to another Burger King.

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F
6:12 pm EDT

Burger King onion rings

burger king
[protected] Marlborough Ct, Oakville, ON L6H 2R9

paid for some onion rings and upon consuming them discovered that some were quite clearly old and had been mixed in with some new, when i returned them to the counter the girl flatly refused to provide a refund stating that half had been eaten, as far as i am familiar if a product is substandard, regardless of how much has been eaten, it should be refunded.

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5:26 pm EDT
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Burger King people stealing credit card / debit card information.

Hello. I am reporting a big fraud going on at ( 3601 NW 27th Ave, Miami, FL 33142 ) This Burger King has stolen my Debit information and someone's been wasting my money on gas. I am positive this has happen to me twice now on this establishment after giving my Debit card to a drive thru employee to charge my food. Please investigate this place. They also delay the food at the drive thru for over 10 minutes long. This please needs to be checked as soon as possible.

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J
3:56 pm EDT
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Burger King the food

Every time i eat at this 3773 Bloomfield Rd Burger King in Macon, Ga the food isn't fresh who ever own this Burger King need to be put out of business... 8 out of 10 time the food wasn't fresh... Bad management every time we bring our burgers back to get fresh ones they put the old burgers in the microwave... Who ever the owners of this Burger King and the one on 3025 Pio nono Ave need Head Peoples to come in and properly train the managers and let them know it isn't only about making a pay check it also about pleasing the customers also... Damn i love Burger King but they letting me down..

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L
12:43 pm EDT

Burger King charges

I recently purchased a Whopper with cheese no ketchup and was charged $8.29. Why was I charged so much? Even if this did include the price for a small fry I was still over charged. I tried calling the store directly and it sounds like someone just picked the phone up and hangs it right back up I did this for consecutive times and got no answer. Can you explain why was charged so much for this item? Thank you

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10:57 am EDT
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Burger King quality of food/service

I was excited about the new Burger King's arrival at the Busy Bee store during their remodel. I'm local here. Only 3 miles away. After about 6 visits I noticed a trend.

1. No matter what special order you ask for (heavy onion ex.) they give you a regular sandwich!

2. I have a service dog and have ordered three PLAIN CHEESBURGERS at different times. Each time I get home I see a plain hamburger with NO cheese!

3. Once, I pulled up to pay and when the girl sees I'm paying with a debit card she says wait a minute...a guy returns and begins to flip my card over and over (quickly). When finished I asked the guy "did you just look to see the 3 digit code on the back of my card?" I told him "don't bother using my card number because I'm going to cancel it when I pull forward.

Overall- I think the attitude there is that most people stop and get right back on the interstate. They're miles away before they find that their order was ignored. The reason for a franchise is for repeated quality/standards. This one store is giving Burger King a bad name. Please fix these issues so the local population can enjoy the standards that Burger King is known for.

Thank you,
Paul McHUGH
[protected]

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Update by Paul Mchugh
Oct 13, 2018 11:30 am EDT

This new crispy chicken is the most disgusting thing I've ever bitten into. It was crunchy alright but here's the rub. Have you ever bitten into gristle? Well there you go. To increase profits BK has included a filler of what they used to throw away. Gristle! Ground up gristle! Just bite into the chicken pattie and you'll hear that familiar sound. Gross.

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D
7:20 pm EDT

Burger King failure to honor coupon on the back back of receipt and poor customer service.

Free offer on the back of receipt was refused and when I asked for a manager, I was told there was no manager and to go away! I was treated terribly and I will not go back and will also let others know how they can expect to be treated when they spend their hard, earned money. I was finally able to locate the manager who was visiting with friends at Starbucks. When I explained my problem he said that he would not resolve the issue because his was a franchise and not an actual Burger King. When I informed him how I was treated by his employee, he simply laughed and said he would look into it, but never moved. I called the Burger King help line immediately and was told that this would be looked into and I would be contacted; however, I have yet to hear from anyone and that was three days ago.

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5:10 pm EDT

Burger King manager

The manager was very rude and had a bad attitude. She was talking to me any kind of way and told me to evaluate. The manager say I didn't tell her when I added something to somebody order.She had a very bad attitude and told me if I do it again she would fire me.I was doing my job and she said I wasn't doing it right. She always behind me while I'm doing my job she talk to The ladies any kind of way.Since I started working there she always had some to say to me she told me today that her patience was running very thin.I Think she got a problem with me.She told me next time I do it she was gone fire me.

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1:46 pm EDT
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Burger King hair in burger

Hey,
Today 12 October 2018, at around 12:30PM
I ordered 7 junior chicken at Lloydminster Burger King and there was a hair in one burger. When we went back to complain about she was so rude to talk and I observed that none of the employee was wearing hair net. It's so disgusting. They were not accepting their mistake. For more information contact me [protected]

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Update by Saurabh Chaudhary
Oct 12, 2018 5:21 pm EDT

No we didn’t ate a single bite of burger.

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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