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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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M
1:31 pm EDT
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Burger King poor service and poor quality food

8/26/20 at about 5:00 PM my husband and I got in the drive through at the Burger King on Argonne, Spokane, WA. We were in line waiting for 23 minutes. We could not get out of line so we had to wait until the bitter end. We asked the young woman at the food window to let management know of our long wait and she said, "They already know. They already know." No "I'm sorry for the long wait." Once we left we discovered that our sandwiches and fries tasted like they had been cooked in old oil. The fries were mushy on the inside. My fries were very salty and my husband's had no salt. My Coke tasted like it had root beer or something like that in it. My husband's Sprite had no ice. If we had not been late already we would have gone inside to give feedback to management

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R
8:34 am EDT

Burger King debit charged 3 times

I live paycheck to paycheck, yesterday 9/26/17 I had $8 left to last until a couple days. Wanted breakfast so I got the eggnormas meal for $4.99. Cashier ran my card 3 times was charged $3.98, $3.98 and $4.99. I'm now overdrawn 3.98 and will get charged $33.00 overdraft fee. I called the location and I can't get a refund until this Friday. I now have to return presents for my grandkids birthday to cover this, so my car payment won't bounce too. SO SO Upset that a meal has cost me $45.00 More upsetting since the location is aware of this happening often, due to a new credit card system, but the only person who can authorize a refund is the General Manager. So upsetting that they know it's a problem, but they aren't being more cautious. It will be a very long time before I eat at Burger King again.
Information on receipt: Burger King #005360 - Order 92 drive thru - 9/26/17 - 7:42 AM - T=11L - I=2 - C=2532

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7:39 am EDT

Burger King $5 crispy chicken sandwich

On 9/26/17 I purchased a $5 crispy sandwich at store # 3191. Had to pull over to the side and waited almost 10 minutes for my food! And to add it was completely disgusting, the sandwich was raw in the middle. I was so disgusted I took the raw part of the sandwich and through the rest sandwich out the window and ate the fries. I also took a. Picture of the raw piece of chicken. Also, this location NEVER gives receipts with your purchase NEVER!

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7:38 am EDT
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Burger King no service

This morning my husband and i stopped into burger king in Mebane NC highway 119. We stop there often for breakfast for the second time in 2 weeks we had the drive through teller tell us that they pulled the last breakfast sandwich so not taking orders for breakfast sandwiches and then this morning they tell us their registers are down and can not take orders for atleast an hour. Beginning to wonder if we even should stop there anymore.

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10:00 pm EDT

Burger King alot

The stores hours of operations are 7am till 11pm how ever they never are open at 7 and usually they open their doors at 9:30 And when you try to walk in and order food at 9:30pm or 10pm the doors are locked I have went in and asked the cashier when they open and close and she has confirmed the hours of operation are 7am till 11pm yet they never seem to be me and my girlfriend have order the chicken tender with nothing on it but the chicken and the bun yet for some reason everytime they seem to either ignore this or just don't care. Most of my burgers are such as my bacon king or a regular cheeseburger taste like they were sitting there for 2 hours before they were served to me. When we walk in the entire staff stare at you and judge you as well.

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9:22 am EDT

Burger King breakfast

$1.19 for a single pancake?! Are you insane. Why would you raise the price on something so simple and cheap to make. I come to burger king every morning on my break. 6 pancakes, a frappe, and hash browns. Cost me less than $10. Now you want $19. No. Unacceptable. You lost a regular breakfast customer. And probably all together. I can get an entire meal for two anywhere for under $19.

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9:20 am EDT
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Burger King food not warm

I went to Burger King on 72nd & Pecos Denver, CO this morning. I was in the drive up at 7:05am. There were 2 other cars. I would think that this store just being open at 6 am would not have cold food. I ordered a number 6 breakfast. The tator tots were dumped upside down in the bag. They were hard and cold. How do you just open and in 1 hour have cold food. It has always been my experience that they give the cold food through the drive up. They seriously don't think that people will take the time to come back in and complain. Well, normally I would've gone back in however I needed to be at work in 20 minutes so I didn't. This is just ridiculous that they do this. You wonder why people don't return.

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7:42 pm EDT

Burger King being called a liar by server, who has a hearing problem.

When placing my order at the counter, my son clearly stated that he didn't want sauce on his food. The sandwiches were made wrong. When I asked for them to be made right. I was called a liar by the employee, I clearly told him he was wrong and then he started a scene over me lying about how the food was made. Now if I could hear my son ordering it the right way. It should not have been a problem. But being called a liar in a restaurant by an ignorant employee is something I think someone in your organization should address. That employee was and is extremely stupid. I will think twice before going back to that Burger King again. If my son wanted it the employee's way then I think he wouldn't have made a point out of ordering it that way. If l could hear him then it should not have been an issue. Time at restaurant 6:58, 9/25/17--order 4, # 179.

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7:28 pm EDT

Burger King chicken sandwich meal

I went to BK #2452 in Chico ca. And ordered the chicken sandwich meal. The fries were cold, hard and stale tasted like butt. The chicken sandwich was even worse, the bread completely fell apart the chicken looked like and tasted like it had been cooked for about the 3 or 4 time today. This was at 4:30 in the afternoon. I had not been to this resturant in about a year because this is exactly what my last meal here was like. This place is nasty and never has fresh good food, to bad I used to like it. Won't eat there again and will tell everyone I know not to go there.

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6:11 pm EDT
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Burger King employees fighting and using foul language

Monday, September 25, 2017 2:15 PM
Burger King
700 West Jake Alexander Blvd
Salisbury, NC 28147 Store #4522

My husband and I stopped by to grab lunch between his doctor appointments. When we approached the counter to order, one employee by the name of "Rachel" was accusing employee "Lisa" of stealing her cigarettes that Rachel said she left on the front counter along with her pocket book. Both of these employees were shouting very loud, using very fowl language.
There were two other patrons sitting in the dining area. One employee who I did not see her name tag, but she did have a Team Leader shirt on, told the two employees to take it outside. The two employees did go outside ushered by two other employees. Once they were outside, the employees who were inside tried to get back to business, but continued their chatter of what just happened. The employees started to screwed up customer orders. I assume it was the Manager, told them to not take an more orders until they could get caught up. The lady waiting at the pick up window heard all of the commotion and kept looking at me as to say, what is happening? I only shook my head. She had to wait longer for them to re-do her order. One other patron came in behind me and after hearing all fighting and cussing she left. I would have requested a refund if it had not been for the fact that neither my husband and I had eaten and were on our way back to his doctor. This incident was totally unacceptable. Those two employees came back into the building where they continued their arguing and verbal language. I encourage the Supervisor of this restaurant to view the video to see and hear all of the fowl language. I also encourage that these two employees be immediately fired, not reprimanded, simply FIRED !. Also, it should be noted that it took 15 minutes for us to get two hamburgers, fries and onion rings. Supervisors should also take notice, that is if they actually do read this complaint and if they actually do take action, that employees were constantly in and out of the side door. About 6 months ago, this restaurant burnt and was completely torn down and reconstructed. The floor behind the counter was sticky, the drink counter had cups, lids and paper littered.
The actions of these two employees causes unnecessary disruption among patrons and the other employees. If Management cares enough, they will look at the video to confirm the bases of my complaint.

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M
11:51 am EDT

Burger King service

I visited the burger king in Rantoul IL on Sunday night 9/24 around 11pm. I ordered the two whoppers for 6.00 that are on special. The person who was taking the order informed me that they could not serve anything but fried foods as they could not cook hamburgers. My assumption is that they were preparing to close and already cleaned their grill. I informed the person speaking that I could not understand her through the microphone as the speaker was in bad condition and was reverberating. She then spoke through the microphone as if I were a two year old who had issues with the content of what she was saying. I was insulted and irritated as I wanted what I ordered. How could you be open and have the lights on if the grill is shut down.

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M
1:43 am EDT

Burger King coupons

We go to the local burger king at
15225 S E Mcloughlin Street, Milwaukie, OR 97267
pretty frequently; at least once a week.
Everytime we do we have the same issue with coupons.
Our usual order is
a Double Whopper
A whopper
and a veggie burger
with a coupon for a free whopper with the purchase of a whopper.
Every single time we get grief from the cashier
"you cant use this with a double whopper"
Why not we are spending more money...why can't you just take off the cheaper one.
Sometimes we order two double whoppers and just want the coupon to take off the amount of a regular whopper and we can pay the difference.
It's so stupid to discourage us from spending more money.
We have the same issue with the break fast coupons
We usually get an Ultimate croissant and a regular and the coupon is bogo for the regular...again, you have to buy two of the same croissants. Why can't we buy a bigger one and still get the less expensive one a a coupon.
It does say in the fine print buy any whopper sandwich and a whopper of lesser or equal value is free.
Can you please either fix this in your computer system or train your employees to read the fine print.
Please feel free to contact me if you need clarification on my complaint
Thank you for your help in this matter, MaggieEM

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12:18 am EDT
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Burger King management

I recently went to a burger king restaurant and saw the management treating the employees like garbage. Treating them as if they were slaves it was awful. The manager on duty was verbally abusive towards the kitchen staff and constantly in and out of the building smoking and talking to friends. She was yelling at the staff about team work and not once did I see her lift a finger to help, when a swarm of people came in and were in the drive thru she would go outside and stay gone until the rush was over then proceeded to talk about how slow they worked and they needed to work as a team.

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5:18 pm EDT

Burger King service

The service at Hwy 14 in Lake Charles Louisiana has been at its worse for at least 3weeks now this is the 3rd time my order was jacked up. Today I ordered 2 meals and they forgot both fries and a burger. Same thing has happened before. Im unable to drive back because I do not own a vehicle so when I go I have to catch a ride there so its impossible for me to go right back. Im just tired of all the mistakes nobody is perfect but after a while it just needs to be addressed

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12:55 pm EDT
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Burger King service

The order was all wrong, the person that took my order didnt listen the first time I order and made me repeat it because they were laughing in the back ground, never asked the size we wanted, I order chicken fries meal and got 2 chicken sandwiches. The drinks had almost no ice in it as well and I asked for my receipt and she opened the machine and said sorry I don't have any paper. I don't even know what size I got charged for or the meals. Not an experience I ever want to have again.

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7:07 pm EDT

Burger King the bacon cheeseburger

Yes I ordered the two bacon cheeseburger with the bacon on the side with extra pickles and extra onions and when I got my burger I drove off and when I got my burger my meal that I ordered both of the burgers were cold the cheese was not even melted everything was cold and you pick it up you can tell was cold so I tried to call them back I called 5 times they would not answer the phone I drove back over there to drive through and ask to speak to the manager and he came through the speaker and say yeah what do you want and I told him about the problem so I still waited in line another 15 minutes when I got to the window he was there at the window he took the burger went and took the pickles and the onions off of the burger and he warmed it up and gave it back to me like I didn't know I took pictures of everything and I marked it where I told her the same thing so I just took it and I left and I said I was going to make a complaint and I would like my money back for the order I can be reached at [protected] my name is lacaonda Dingba.

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12:58 pm EDT
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Burger King complaint against service and arrogant behavior of staff

Dear BK,

Today, 23 Sep 2017, I happen to go to one of your outlets in Pune Store ID: 22742(detailed address mentioned below) and had a horrendous experience with service and staff.

I placed my order. The air conditioner was not working so I asked one of the staff members to switch it on as I was suffocating. I thought he might start it. But when I was enjoying my Whopper suddenly lights went off. I called manager/person in-charge, Mr.Ashok, and told him about the incident. He said the person must have misunderstood.(I don't know how could a person not understand basic hindi and difference between switching ON air conditioner and switching OFF lights).

Even after assuring me that both things will be switched on right away, he switched on only lights. The whole time I definitely was not enjoying my meal at all so I decided to have rest of my dinner at my home.

The story doesn't end here. When I went to let the manager know that he still had not started the AC and what took him so long. His exact words were, "When there is no crowd, we switch off the AC", I was amazed as I myself asked him to switch them ON. How on the earth he could say that there was no crowd when I and my friend were sitting there already. When I told him that I have taken the photos and video about the incident he said no problem. So I asked him to called his senior. Now, self professed chief, Mr. Swapnil Vidhate comes into picture with his servile flattery sugar tongue, provoking me to write this email to you. Also there was a person named Mr. Parmeshwara, who had nothing to do with this matter but poached his nose into this with his ignorant and arrogant behavior.

I want clarification from BK on these things:

1. What is the meaning of 18% GST that you charge customers in your bills when you definitely don't provide them the frills which you are obliged to provide

2. Do your employees know your company policies better or customers have to bring it to attention

I have attached necessary photos. Please check them below

. And if I don't get satisfying actions immediately I will seek justice from consumers court.

Address of the outlet:
Burger King India Pvt. Ltd.
Ground & Mezzanine Level, Shankar Bhawan,
Paud Road, Kothrud, Pune
GST no. 27AAFCB7044K1ZH

For avoiding public disgrace and further legal circumstances kindly take note.

Siddharth

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10:01 am EDT

Burger King customer service

I visited the Burger King store #1861 this morning at 9:55. I went through the drive thru. I ordered two large combos with OJ and three 3 piece French toast sticks. $14.99... easy right? Got to the window and realized I needed a large hashbrown...the lady added to the order and price changed to $17.00. She asked if I wanted sugar or creamer so I advised I didn't order coffee but rather two OJ's. She fized this. She proceeded to look in the bag before handing it to me and I repeated my order- 2 large combos 3 french toast sticks and large hashbrown. She handed me the bag and I left. I get hime ti find two small combos, 3 french roast sticks and no large hashbrown. I look at my receipt and of course it's the original receipt so I have no leg to stand on to go back and get either the hashbrown or my money back. I pull up my bank account as I paid using my debit card and of course $17.00 is pending. I call to speak with the manager and someone answered the line. I asked for the manager and has to repeat that request three times. He finally understood my request and so sure...so after a minute the same person says can I help you? I said you are the manager? He said yea. Not yes ma'am, but yea! I explained the issue and asked how I could get the charge reversed on my debit card. He told me I would have to come back with the receipt. Well problem is, my receipt didn't show it and I was told my pending debit would not suffice. Granted, while I understand where he is coming from, this is extremely ridiculous. So consider this a $2 contribution towards their $15 an hour request

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10:57 pm EDT
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Burger King customer service and quality of food

I always see the burger king on Welsh and Blvd in philadelphia empty, today i seen the reason why. I ask the cashier about their 2for $4 she didn't know what i was talking about and didn't even bother to ask someone else. She seem to just to want to take my order and call the next person. I order a chicken sandwich and it was cold and nasty. Something is wrong with that location when it's always no more than 2 customers at a time. I drive by there everyday and wonder why its always empty.

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10:39 pm EDT

Burger King burger king

This burger king have some very rude and unprofessional [censor]es that they call managers the cashiers are very nice.. I also recall seeing roaches and ants in there they need to do something about that immediately before I call the health department thats really gross.. most of the Time I go there they always out of something like damn do you guys general manager do the truck order correctly.. This one manager has a disgusting attitude but I don't know her name because she didn't have a name tag on they need to get rid of that [censor] immediately she's gonna make you guys lose customers...

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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