Burger King
reviews and complaints

I am sorry but I don't like to complain but I went to this Burger King on Brambleton Rd and at first they didnt even know what to charge me for the food and when they did tell me how much it cost then went to pay and it was more then they said she over charged me and to top it off when I went to get my food the tray was nasty and I mean it was very nasty and they had my fries all over it, my hamburger was burnt I just couldn't believe it but while I was there they didnt even get another person food right either something needs to be done about this Fast Food Restaurant and I mean fast!

This morning I went to store number 7627and ordered breakfast for work. The bisquit was burnt hard and tasted old. I could not eat it and had to throw it away. Please improve this store. Our was at least correct but bisquit was horrible. I would had been embarrassed to serve such to a customer. when served food such as this makes you not want to return.

My daughter, grandson and myself went to burger king in the drive through for lunch, and upon leaving and retrieving our items from the bag... I unwrapped my two cheeseburgers I found them to be over compensated with mustard, the cheese was hard and dried out and the buns was like wise. My daughter whopper was under made, meaning dryer than usual. My fruit punch was more like punch water. What has happened to the fast food industry?

Hello Burger King Customer Service Representative, I ordered an eggnormous burrito combo today. Moments later when I got home (I only live one mile from the Burger King location), and I open my burrito wrapper. Not only was the burrito very cold, but the cheese wasn't even melted. I don't know what they did wrong, but I feel like I paid for a waste of food. I could not stand to eat it. The woman serving me was impatient and lacking of any kind of customer service care. As a working man myself, I try and treat my customers as family. Especially with the regulars (as I am a regular there). I felt unwelcome on top of receiving a cold meal. Usually I feel welcome, and the other staff and I are mutually kind to one another. Very sweet people.

On monday 04/09/2018 I entered my usual burger king on 280 broad st in providence a little after 6:30 pm I walked in because I want to grab a bite but I also needed to use the restroom urgently because i'm pregnant & could barely hold it. When I walked in to use the restroom before I ordered, I could over hear the guy behind the counter say "if you ain't buying nothing you might as well get out" I turned back & said "excuse me?!" he's response was "nothing" then I asked "is your bathroom working?" he said "yes it is" at this point he could have said you need 25 cents or purchase something. He had me walked all the way to the restroom, where I almost had an accident on myself. To end up walking back to the front to tell me "he don't make the rules"! Raising his voice in front of customer. With a full bladder I was suppose to order then wait to use the restroom? Luckily I found the 25 cents or I would've had an accident inside the restaurant! I would never spend another dollar at burger king ever! I dont care if the restaurant is in a bad area, you are suppose to deal with these situations much better! I've never seen this in wendy's, mcdonald's or any other fast food company! I was sooo disgusting & disappointed in this man actions.. I've never been treated like this anywhere else! It was such an unpleasant experience, I was so embarrassed.. I would never let anyone from my family spend money here again! Don't be pregnant and come here is all I got from this experience!

The Burger King on First Avenue here in Evansville Indiana has stopped using the usual Whopper sauce and substituted plain old mayo with no notice to their customers. This is a terrible change and kills the taste of the Whopper. This change is a big mistake and the locals don't acknowledge that a change has been made. Please help get the usual sauce back on my Wopper.

I would like to know what time are you broilers up? I have gone to store # 461 290 Oxmoor Road Birmingham, Al 35209 for approximately 3 weeks in a row to double a whopper. One of your most popular sandwiches only to be told that your broiler isn't up.

You advertise that you can get a whopper but your broiler are down. Are you not the flame broiler burger? I am very confused on this product not be available.

Also the cashier is dry and seem to be very sleepy and lazy in her response to you.

I ordered 2 whoppers with cheese, I drove back and asked for new sandwiches with cheese, the lady came back with the same sandwiches and I asked if they were the same and she said yes. I then requested that she bring me 2 new ones because they had gotten cold. She had me wait in the drive thru for more that five minutes, then handed me the bag. I drove out of the parking lot and when I unwrapped one of the sandwiches, it was the same cold sandwich as she originally had given me and I didn't even get an apology. I threw the sandwiches in the trash. If I wanted a cold sandwich, I would have bought one from a store that didn't cost me almost $8 . This is ridiculous that they think its ok to treat customers like this especially after I had to drive back and they refused to make me new sandwiches that were not cold. This was not the first time the employees at the Burger King on Hwy 27 in Haines City have messed up my orders. I usually just let thier mistakes go, but they were very insulting and thought it was funny. I will take my business elsewhere from now on and that includes my entire family.

I'm sending my receipt it has the date and such as well as the pictures. The tomatoes were so hard they were no where near being fit to put on a sandwich. Should have been put in the trash. But I guess they wanted to save money. Well look at the other picture the lettuce is an inch think. Yes had to throw that off the sandwich as well. Quaillity control is not being followed we know Burger King. And we expect them to be somewhat the same nomatter where you travel. This is probly why Sonic next door is so busy and your store is so slow.

I phoned in a complaint concerning my treatment at north Vancouver's burger king location. On the forth of April, I visited this location at about 11:30 am, having a 'coupon' for a hamburger, (with purchase of fries and a coke) theoretically given to me for participating in a survey, and printed on the back of a receipt from the same location. After doing the survey and writing a code number on the receipt, I had put it in my wallet. When I pulled out the receipt I noticed that the first part of the code had come off (even though in ink), because of the paper used (somewhat polished)by burger king. I pointed it out to the young girls serving at the counter, who where unsure if they could accept it. They turned to their 'supervisor', and elderly Asian woman with what was obviously a taken English name of Linda who I assume also took the role as trainer.
Not only would 'Linda' not take the coupon, but when I explained what must of happened responded with 'you tell me what the missing code is and we will take it' when I explained it was the fault of the paper itself, she then told me 'your problem is with burger king not me'. I countered that she represented burgerking, and asked if she thought I was lying to her, she again reiterated her stance and went on to say that the little piece of the missing code looked like different ink from the last four legible numbers. So now I am accused of lying, and attempting to defraud 'burgerking' of a hamburger. Linda was truly nasty; and worse, in a position of authority and or training of two young girls. I found it made me extremely angry, and very embarrassing in front of other customers. I am 68 years on the planet and I have never ever in my life been treated with such disrespect, and I never will again.
I was so angry that I had to refrain from filing a complaint, as I was furious, until I calmed down. The next day I filed a verbal complaint explaining the situation to 'Scott', who apologized took my information and said he would send out a coupon for a burger, which is all well and good, but not sufficient. He also said he would have the franchise holder call me to discuss the situation, that they took this very seriously etc. etc. . Apparently the franchisee does not bother with such things, because I have heard nothing at all, and no attempt has been made to contact me. In truth 'Linda" is a black eye for what was one of my favorite burger places, and should be let go, but as no one has bothered to follow up I can only guess that burgerking waiting staff can be the rudest people on earth and management could care less. Also the paper receipt material is inappropriate for writing on, I was there when a close friend used her 'coupon' which had suffered from the same fate, (with the code partially rubbed off), but fortunately "Linda" was there to insult her, and the couterperson excepted the coupon without incident.

As to your grilled sourdough Burger on a Toasted Bun in fact the bun is not toasted in the store it comes out of a package and it's been toasted somewhere else so basically it's a soggy wet roll the grilled sourdough part of the burger there are no grill marks on the Patty it looks like a Patty that came off the flat top at McDonald's I guess the days of grilling the burgers is over so stop advertising them as such

We go to burger king often. We usually go to the one in clearfield, pa 16830 on route 879. We were there on march 30th. I have never seen anything like it. Yelling to each worker. We wanted to place our order the one girl yelled do not take any more orders. So we just stood waiting. So unorganized. Behind the counter the floor was a mess. Food all over the floor. Some dingy looking uniforms. One guy was out front in regular clothes which were dirty. Finally they took our order 2 double whoppers, 2 fries and 2 drinks. We waited and waited. Finally we got our order. The sandwiches were not hot and fries. The whoppers were thrown together. By the soda counter it was a mess. We were so disappointed. We like burger king, but this one in clearfield, pa is getting worse. We would appreciate anything you can do for us. Hopefully this burger king will clean the place and have better workers. Thank you so much. Gail sabol 19 elm drive morrisdale, pa 16858

Stop the bull and give us vegan and vegetarians and flat out cheese lovers the darn cheesy tots! So annoying to go to get cheesy tots and toast sticks etc only to go to mcdonalds or elsewhere due to cheesy tots being discontinued yet again. You never know if they will have them or not and it's annoying! What is the point beside losing customers and pissing us off! Who does market research at bk? A blind & def antisocial? Any search on google or facebook will quickly show the huge demand and aggravation of potential bk customers who go elsewhere due to bk not having the darn cheesy tots! Enough already pleeeeese!

Okay you guys totally mislead people into thinking that they will receive the sandwich that at lease looks like the one in the picture...I got a very tiny sandwich not even worth the money I paid. I took pictures of my sandwich so you can see. It's sad when you go to your favorite place to try out one of there new sandwichs and get completely ripped off..

I live close to this Burger King so I offtenly stop here on my way home, and they just can't seem to get my order right. Today I ordered 2 dbl cheeseburgers and they gave me single cheeseburgers. Every time I order something is wrong and the lady at the window always has an bad attitude towards me. This is easily the worst BK in town and I would love for there service to be improved.

I ordered my food at 9:15 pm in store #1213 with manager Theo on duty and spent $33 on order # 36. After watching 4 customers order after me and walk out so at 9:36 I finally got theos attention and asked about my food, he wasn't sure walked away and left me standing there knowing nothing. One of the girls finally told me for some reason my food sat to the side and got cold. I gave her the receipt and she said she was going to re fire the order. At 9:46 I asked again about the food, come to find out it still wasn't made I had to wait longer. Finally at 9:55 I get my food. I check it and am missing some fries and cheese on one of my burgers, I ask for the cheese and Theo tells me well on your receipt she didn't charge u for it, like my hour wait didn't call for a free piece of cheese. I was livid and stomped out got to the car and realized I left my watered down now drinks on the counter. I turned around and went to the door which was now locked..I banged on the door but no response... I'm appalled by the way I was treated I never once even got an apology for the wait...I will never return to that store

Hello-

Today I visited the Burger King in Dover Delaware on S. DuPont Highway (Webbs Lane) at 7:10P.

I ordered two kids meals. A Cheeseburger, fries and a Chocolate Milk and a Hamburger, fries and Chocolate Milk.

I paid at the first window and proceeded to the second pick-up window.

Once I received the food I checked and noticed there was only one french fry. When I mentioned this, Jada said she wasn't able to do anything because she didn't have a cash register.

It was very uncomfortable, like getting the missing french fries was impossible or even that we should drive back around through the drive thru and re-order the fries we originally ordered.

When it was clear that we would wait for the fries, that seemed upsetting to the Manager. I had to pay two dollars for the fries.

I didn't receive a receipt for either.

Customer service was unacceptable and clearly the idea that the customer can spend their money at Wendy's, McDonald's, Chic Filet or anywhere else isn't being taught at Burger King.

One experience like this and the customer shares with 16 other people.

Not the experience Burger King wants shared I'm sure.

Happy to speak to someone about this further.

My name is Tim Coyle. I can be reached at 302.256.9231 or t.[protected]@hotmail.com

Thank you for your attention!

Regards,
Tim

I am a customer who goes into your store and or call every once in a blue moon. I have called the store for my sister 4 times in the last 6-7 months each time the man supervisor/manager hangs up on me after I ask for who I want. He is very rude and never nice. I find this a problem he needs to be dealt with in a professional way he also needs to be taught to act professional being a supervisor/manager. Each time I have called my family member it wasn't to talk it was an emergency. I called the store just now to ask for my sister he slammed the phone in my ear, I called back and the phone ring at least 40 times. This is ridiculous and very unprofessional. He works at the burger king at 3933 bladensburg rd, brentwood md 20772 phone # [protected]. This makes me do not ever want to give this site my business. He is very unprofessional. My email is beam. [protected]@gmail.com

I've been excited to try the Sourdough King sandwich from BK. I rarely eat fast food and thought it was worth the calories to try. I rolled through the Burger King after my doctors appt as I'm fighting a flu virus, and was very excited to get home, rest and eat my sourdough king.

But not only was it $6, it wasn't even the right sandwich! Awful, awful. I'd go back across town nd return it if I weren't sick and finally home.

I went to the Burger King in Muncie Indiana today on Madison St. They are rude and have a bad attitude. I am telling people to stay away please. They don't need any business. They didn't even say our order number right. They was screaming and yelling. They act like they don't know what they are doing. They was bullying with me and my family. Bad business. The lady with the long hair pulled back was the main one doing it. They was putting on a show. Then the other customers left quickly.