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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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M
2:09 am EDT

Burger King cashier

I was a Burger King in Chico and was treated very disrespectful by a lady named Miranda. She told me no salt no ketchup and kept staring at a guy in the back and wouldn't concentrate on me her customer she gave me attitude and threw my cup at me. If I felt uncomfortable I am sure the guy she was focusing on must feel uncomfortable as well I forwarded this to corporate as well.

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12:49 am EDT
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Burger King manager an one of workers

I was at Burger King in Bolivar mo. An I saw 2 persons come out of the back rooms. One on name tag said Matt an the other said Andy. An they were smoking marijuana. Could smell it. They said they do it all the time. An it's ok. My wife has been threatened if she tells that something might happen. I don't like that. Why an how can they do this. Hopefully you can fix problem

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9:01 pm EDT

Burger King burger, onion rings and new spicy chicken nuggets

I just went to Burger King and ordered whopper which they forgot to put onions and the onion rings were cold and soggy and wanted to try the new spicy chicken nuggets and they tasted stale as if they were just sitting there for awhile. The manager also seemed to be in a bad mood and looked annoyed taking my order and was talking bad about a customer in the drive thru...I am not pleased with my meal and I'm already home so im just very disappointed!

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12:51 pm EDT

Burger King receipt

I went through as usual. I get my receipt and decide to call for the feed back for a free whopper. I get through it and it tells me I'm sorry they met their amount for the day? What is that all about its 10 in the morning WTF.
Burger King #22546
Survey code [protected]-171619
Order 85
Fri Oct 20 2017 10:56am
Don't say you're going to get a free anything if you're not going to do it.

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11:33 am EDT

Burger King being ignored

I went to the Burger King on S. Dale Mabry in Tampa, FL. I went inside and went to the register. There was no one in front of me, but I kept getting told to hold on while they dealt with the drive thru. I was told 5 times to wait as they cleared the drive thru. I don't know what they're training consist of, but I think that if I person takes their time to actually walk in to an establishment they shouldn't have to wait while people who get there after them get taking care of first.

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8:39 am EDT
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Burger King wrong sandwich

I usually am not a complainer but 2 times in the last month i've ordered a double cheeseburger and they give me single cheeseburgers... I always do drive thru and I don't want to have to become one of those people that holds up the line to open up my sandwich to see if it's correct... Getting ridiculous... I am a frequent customer also! I don't want to become a frequent customer to your competitors.

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10:26 pm EDT
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Burger King wrong chicken nuggets

I saw a commercial for the new spicy nuggets tonight and I went to the nearest BK to try out the new offering.

I ordered the spicy nuggeta and when I got home they were just the regular nuggets. U agree it is partially my fault for not double checking and ensuring they were the spicy nuggets before I left the drive thru.

I would appreciate a coupon for free spicy nuggets because that is what I really wanted to try. If you need anything else from me, please let me know.

Thank you kindly,

Nate

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pobarjenkins
Minneapolis, US
Oct 19, 2017 11:55 pm EDT
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You need to return the nuggets with your receipt to the store of purchase for a replacement or refund. If you have eaten them you most likely won't get anything.

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7:35 pm EDT

Burger King employee

I showed up at 750ish had to wait for chairs to be put back to sit down... Due to 2 employees taking care of there baby who sat in the play room that they had shut down for cleaning, once we sat down finally the dad continued to sweep right next to us and spray table cleaner in our area... In the mean time the mom im guessing of the baby had 2 girls from behind the counter come watch the baby as she cleaned am not impressed as of right now shes carrying the baby in her hands spraying chemicals around the baby and leaving child un attended as she cleans...

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pobarjenkins
Minneapolis, US
Oct 20, 2017 12:05 am EDT
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It is pretty safe to assume that the spray cleaner they use is non-toxic as this is typically a requirement for restaurants and/or retail. Since there doesn't seem to be any obvious harm to the children in question, it really isn't any of your business.

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7:24 pm EDT
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Burger King customer service complaint (olivia)!!!

I visited the BK on base with my family and when I ask politely for Ketchup, Olivia at the drive through rudely responded " yeah yeah yeah it's in the bag" I was immediately offended and as a 20 year veteran! She was very rude and I don't know why she is working there? I called back to speak to manager and she somehow answers the phone stating that the manager is not there and in fact she's the assistant manager? That sounded strange so I didn't bother to talk as I wasn't sure if she was being deceitful. Please fix this issue as I notice a lot of complaints on the website. Thank you

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7:59 am EDT
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Burger King service

I visited Burger King on West Trenton Ave in Morrisville this morning. The service was horrible. Get to the speaker and the lady says take 2 minutes I will be with you in a minute. 45 seconds pas she comes back and I start my order
And she says, “wait I will be back”. I should have driven off then. I say ok the drive thru must be super busy, I cannot see the window from the speaker location. She comes back takes the rest of my order and says come to the window.
No Thank you, no amount nothing. She is in a serious rush. I get to the window, no cars and 1 customer in the store. I just think that is HORRIBLE! Cannot have a business without customers and her behavior will certainly scare customers away.
McDonalds is right across the street. Bad morning Burger King lady!

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8:22 pm EDT
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Burger King quality of food

I visited the location on 3651 Lapalco Blvd. At or about 7:20 pm on this date, I had an online coupon for $8.99 for 2 whopper meals. I asked for the meals with onion rings we were given the total of $9.87 and paid with a debit card. We were then asked to park around the front of the store, we waited maybe 3 minutes and the male associate brought us our order when we checked the bag we told him that we had requested onion rings with the order he apologized and returned back in the location make the changes to the order, We waited at least 6 to 7 minutes and he returned with the order, we thanked him and continued on our way home. We then started to eat the onion rings and they were very hard and over cooked. I've tried calling the location but the phone is ringing a couple of times and then I am getting a busy signal. I myself am a Manager for Subway and I always try make sure the customers are satisfied and happy with there visit and food. But I truly didn't love my visit with Burger King tonight, it wasn't anything me having it my way at all. I truly tried to contact the store to speak to a manger before I submitted the complaint because like I said I deal with customers everyday and I would rather deal with them personally before it has to be brought to corporate.

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pobarjenkins
Minneapolis, US
Oct 19, 2017 12:59 am EDT
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It sounds like it was just one poor visit. They happen on occasion. Attempt to call the store again or visit that location with your receipt.

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9:19 am EDT

Burger King customer service and cleanliness of store.

Born October 14th 9pm, I went to Burger King after watching a Burger King commercial to order a whopper sandwich despite the nearest Burger King being a 20 to 25 minute drive. Once arriving at Burger King I waited at least five minutes before I was even waited on and I was the first person in line. After finally ordering my sandwich I start looking behind the counter and what I saw was totally disgusting. My first impulse was to tell the manager to give me my money back and leave the store but I decided to wait. This wait was approximately 10 minutes which is totally unacceptable. Hawaiian clothes pictures of the serving area and also the dining area which was totally unacceptable disgusting and in my opinion at health hazard that's the only reason why I'm submitting this complaint. After getting home my two Whoppers didn't have tomatoes but was drowned in ketchup instead so I assume the store ran out of tomatoes lol. As a police officer I've been to hundreds of fast food establishments in my career and this by far is number one the most disgusting store I've ever been in. While working in Philadelphia I frequent the Burger King at Aramingo and Castor Avenue, their customer service is fantastic the store is always clean and the Claymont store could use Aramingo Burger King as a model. I can only imagine what happens at the Claymont store in the areas where customers cannot see I will never ever patronize the store ever again.

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6:26 am EDT

Burger King original chicken sandwich combo

I went to my local Burger King last night, I've always ordered the orinal chicken sandwich. On last night the order was not completed the way I asked, the chicken was overly cooked, so it made it dry, the lettuce that was on the sandwich was actually bad (pictured below) and what was there was scarce. This actually made up half the lettuce and as you can see it's rotten but it was still put on the sandwich. I had to throw half of that away before I could eat it. They were very slow but the wait wasn't as bad as the food. Had a very long day did not go back, didn't bother to call cuz they don't do anything about it anyway... Very DISSATISFIED

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2:22 pm EDT
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Burger King quantity of food/overcharged

I placed an order at the new Burger King in town. After sitting in the drive-thru to approximately 25 to 30 minutes, I finally got my food. The wait wasn't a humongous issue since I know when there is a new business in town, it usually stays busy for awhile. What bothered me was the fact that I had a minute amount of French fries when I got home and eventually opened my bag to eat. Also, it looks like I was overcharged for my order. I was supposed to get a free whopper with the order of a fry & drink...which a small fry & drink was rung up as almost $6.00. I COULD HAVE PURCHASED 2 WHOPPERS FOR THAT PRICE! I am quite irritated with Burger King. I went to a different Burger King just this past weekend, and I'd asked for it to be made a certain way. I got home, opened it, & it was made incorrectly. Rather than trying again, I guess I'll go to McDonald's.

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10:13 am EDT

Burger King manager chastity moore

Chasity Moore kept a job for a employee while was arrested and taking to jail when another employee went to jail she was told that she was not a rehire and I feel like its a conduct of interested there they lie about making others managers then keep jobs for a person that went to jail no call no show and Shi is in training for a mangers postion in the Brenham burgerking with thief on her record the employer name is Jessica Hawkins I feel like it was wrong and chastity Moore hired another lady and lied to her about uniforms and Richard bring them she has the text messages where chastity sent her hired her and she sent her a I'm professional text saying they went with someone eles that's not a business I feel like the are very I'm professional especially chastity Moore she is a snake and I feel they need to really look into people background before hiring them. Chasity Moore is a big liability to this business..

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6:43 am EDT

Burger King burger king saudi arabia riyadh

Burger King Saudi Arabia Riyadh

I have a complaint regarding the quality of food and health in BK Saudi Arabia Riyadh can you transfer me or ask somebody to talk to me so I can raise my complaint because I cannot reach any of the managers in charge about the food quality in Riyadh because they are using this branch as a training centre so the number of people per area is higher than the standard and that Will affect the quality and health of food
Thank you
Dr Nasser Al Arfaj
Consultant Ahmed force hospital
[protected]@hotmail.com
+[protected]

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5:48 am EDT
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Burger King staff

dear sir/madam

i visited your establishment last week dated 11th October 2017
i came to burger king with my partner and 4 children we came for dinner as my son has just had heart surgery and wanted to eat at his favorite restaurant
the staff was unhelpful when it came to no toilet roll toilet saying they will replace in a minute with my son in toilet waiting and still after 10mins no show our food was cold by the time we got to eat it and when i complained they said they had to serve other customers first so we walked out and through the food away this is very upsetting as we have four children and the food cost us nearly £40 and it was wasted and we are only a one parent working family so dont eat takeaway often this is very distressing that a restaurant is run so poorly and staff so unhelpful

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8:38 pm EDT
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Burger King big fish meal combo

I visited Darlington D.C. Burger king today ordered a big fish meal and an extra big fish sandwich drove 3 miles back home ready to prepare the meal for my elderly Parents to find both sandwiches had crispy brunt buns, no lettuce or tomato on the sandwiches. Called back to the restaurant spoke with Chris the mgr he said I told him what I had gotten and didn't have time to drive back there had to get to work all he could say was he was sorry but upper mgmt was talking to them and they rushed the order. I didn't appreciate his response or my order. I GIVE 100% on my job and would like for them to do the same. I Think they knew it was messed up because both cashier had a lot to laugh about I was in a hurry but I shared the story with my crew at work, Customer Service Training is need at this location#4837 407 Lamar Hwy Darlington D.C. a wasted $10.54. Please address these [censor] that customer is totally uncalled for. Thank You in advance for your attention.

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8:06 pm EDT

Burger King window workers

I was at the Burger King in lake City Florida, going through the drive through and waiting on my food to get through the window. As I was sitting there I witness a young lady her name tag said Megan on it, step onto the counter where the cups, cash machine and drink dispenser was and get something from onto of the drink dispenser. Yes, she stepped onto the place where she put my drink, and my daughters drink 3 minutes before hand. Then I notice she had her own drinking cup( it was clear with brown drink in it) sitting on the drink dispenser as she continued to sip from it and sit it back down which BOTH are very unsanitary and disgusting to me. Even worse her manager watched her do it and didn’t say a single thing about it.

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AshIeymorris
, US
Oct 16, 2017 11:12 pm EDT

I would like to confess that none of this really happened. I made it up because Megan and the manager witnessed me yelling and swearing at my daughter. She was in the front seat with me and I started hitting her because I was angry at her.I made this up to cause trouble for both of them because I found out that they reported me to CPS who showed up at my door. They told me that my daughter cannot sit in the front seat and that I have to get a car seat for her.They also told me that if i don't attend anger management classes that I could have my daughter placed in foster care. THat this was just a warning and that they would keep in contact with me with weekly meeting. I was so angry at her for reporting mee that I made all of this up.

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7:39 pm EDT
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Burger King going through the drive through

I was going through the drive through and I had forgotten my wallet so I was going to use my Apple Pay to pay for my food if it could be done. I had no problem with going back to get my wallet but I figured I'd try. Once I asked the cashier about it all she did was laugh at me. So of course I asked for a manager, then the manager laughed at me as well.
So I left, I just really feel like they could of atleast not laughed at me.

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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