Burger King
reviews and complaints

My name is Chandra, and my boyfriend Tony, myself and our friend Brandon came two days ago for a free hot meal at St. Andrews Church, as none of us had what to eat at all that day, and due to Lent it was canceled, so being that we had to eat, we went to this place... lucky us. I am ashamed to admit it, but we got our order to go and ate it in the restaurant, as we were low on money. Our order consisted of four Whopper Jr sandwiches, two ice waters (my boyfriend and I do not drink soda) and an order of Mozzarella Sticks, and our friend got a Chicken Fries value meal. Not only did the cashier (Patricia) make us feel like compleat slime by telling another counterperson 'Make sure they get the clear cups', they also served us cold food with rotten-tasting mayonnaise, the mozzarella sticks tasted like breaded pencil erasers and they didn't even get my sauce right, Brandon's fries looked like dead worms that had been rolled in dirt, I tasted one of Brandon's Chicken Fries... blargggh.

Why, Father Thor, why? And the service was the worst I've ever seen, the crew stared at us like we were aliens and one terribly rude African-American cashier came up to Brandon (who is supersized and has schizophrenia and is a regular customer.) and informed him very rudely that he had not paid tax on his soda, and almost had him in tears. So we opened our food, and tasted it. What kind of ###s make this slop!?!? It was the worst thing I have ever eaten, and that is saying a lot if you've ever eaten my mother's cooking... I also believe that our poor treatment had to do with racism (the whole crew but Patricia were black) and stereotyping of my heavy metal lifestyle (I was wearing an Iron Maiden t-shirt and I have two pierced eyebrows) and my preference for slightly chubby guys with facial hair and my friend's weight (He is 6 foot tall and 330 lbs).

The long and short of it that this place is to be avoided at all costs, it's a ghetto dump and you're better off at the McDonalds down the road. Not worth the money. This place needs to shape up or ship out. Pure rubbish!

I took my family of 5 to Burger King and as we walked to the counter we could see that yet again there was a sign up saying that they weren't taking credit cards as payment, this happens quite a lot there! So luckily we had money with us!

I ordered my children and Finances meals then ordered my own which was a veggie burger meal, and the girl took our money. Someone shouted from the back of the shop and the girl went to see what it was, she came back and told me that they had no veggie burgers left. I asked her what else i could get as i was vegetarian, she said i could have a spicy bean burger, which i promptly replied that they were cooked in where the chicken was cooked so i didn't class that as being vegetarian as i haven't eaten chicken in 20 yrs! This might i add came from someone who used to work in there, not that any of the notice boards or the staff would tell you! So i asked what else i could have and she just stood and shrugged her shoulders! I wasn't happy so i asked for my money back and said i would go to Mcdonalds instead! I asked for a milkshake and as usual they weren't working either!

When we want to sit down the tables were dirty and un washed as the cleaner who works there had finished at 7pm! I just wanted to go home but before i could go i had to sit and wait until my family ate their dinner without me! We go to burger king so the kids could use the softplay, but this is not the first time we've gone and they'd closed the softplay! When i asked the girl if it was going to re open, she said it had closed early and would not be re opening tonight! This was at 8pm on a sat night we were in, and while we were there 4 other family's came in with children and were also left disappointed their kids could not get to play! Even the kiddie ride was unplugged so they couldn't play on that!

I am very disappointed with the service at Queens Drive even if you go to the drive in, you normally have to go back in as 9 times out or 10 they get the order wrong! If they don't start smarting them selfs up then i wont be back and they will loose my customer as i take my family of 5 there nearly every weekend so i spend a lot at this place! I am so not happy!

On 2-21-08 at 830am, I went to burger king in marshville nc. At first I ordered a number #1 with a cup of grits. The employee yelled through the microphone"we don't have any grits" my wife heard her voice through the cell phone, I was talking to her on. Then she stated pull around nobody was at the first window, so I went to the second window. She wavied me back to the first window. I waited somemore until the same person came to the first window. She told that my total was 3.19 and I gave here a ten dollar bill straight from the teller from my wallett. She gave my 1.81 cents back and I said I gave you a ten dollar bill, she stated that I didn't, I gave her a five dollar bill. She stated that she only have two tens in her draw? I asked for my money back she gave me a wrinkled five dollar bill back. It is impossible for the money to be wrinkled, the money came straight from the teller. I was the only one in line at this time. You tell me? Instead of fussing about five dollars that burger king stole from me by a employee because I am surely blessed. I called back to the burger king to get the 1-800 number to call and camplain about what just happened. I was placed on hold by the same employee for four minutes. She stated that she was the manager on board?

One shift i remember having was a closing shift. It was after the dinner rush, around 9 pm my crew started pulling the pans out of the automatic heaters on the burger and whopper boards, i was on whopper board and there was a young man at the fryer, i turned around to ask him to make me some bread, when i noticed he had spit in a basket of fries and onion rings. I didn't say anything at first, then when it slowed down, i pulled him aside in the backroom and mentioned to him about the proper food procedures, he turned around to me and said: i really don't care about this job or the customers. So, with that said i called my boss the next day and mentioned to her what had taken place the night before, and after i told her everything he was fired and replaced with someone else.

While in the area visiting my father who has cancer, I visited Burger King just below Fort Lee on 1/5/08 ordering a double whopper with cheese, lettuce and tomatoes only. I do not eat mayonaise. When I arrived at my father's house (only having a short time to visit), I began to eat my sandwich that was loaded with mayonaise. As people make mistakes, I was not surprised. I went back to the Burger King and asked for a replacement along with another complimentary sandwich for the inconvenience of my leaving and having to come back. The person working the drive through said she was the manager and proceeded to try and have a conversation with me about the initial order. She said she confirmed the order. I went on to tell her that if she would simply look at the receipt, she would she that it says lettuce and tomatoe only was written on the receipt. She was very rude and very seemed to be showing off for her other employees by shaking her head and body. I told her she could not possibly be the manager on duty with an attitude such as hers and if so it was a sad day for Burger King. She said rudely, 'well I am and I just got here, I transferred from a Richmond store.' This is a good thing for the Richmond customers. I am a manager myself for a company and I feel sad that these untrained, unskilled people are in charge setting a horrible example for kids and making innocent customers feel humiliated. That girl has no business working in any customer service environment in any capacity.

I purchased a whopper (buy one get one w/coupon) at 15:43 hrs / 3:43 p.m. on January 4, 2008. at the Burger King on Brookhurst St. Store #11086. Since it was in drive-thru, I didn't have a chance to look at anything before driving away.

While stopping to eat the burger, I casually looked at it after I had taken a couple of bites. Something looked green, not lettuce, or pickle, but almost blue-green, I looked more closely and it was actually a part of the burger itself, not something added on top.

I stopped eating it cause it looked nasty, went back to the Burger King and contacted the manager-on-duty, who appeared to be 20 years old. I showed him the inside of the burger and asked him if he knew what it was. He said he had no idea. I said I wanted to file a complaint and he said, "we don't do that here". I asked him what I needed to do to file a complaint. At this point, I'm getting really concerned about the kind of 'whatever' attitude. He said to call the number on the back of the receipt.

I said fine, but asked to have the burger back so I had proof of my complaint, he gave it back to me at least, didn't throw it in a shredder to destroy the evidence. I later looked on the back of the receipt and its a flippin customer survey number so you can come back, buy something and then get a free whopper. I did the survey, thinking if I did maybe there would be a live person, but it was touch key thing all the way,

I then went online looking for a customer service number, corporate contact, something for Burger King, nothing. So, here I am. I'm putting the burger in the freezer till I get a hold of somebody at their corporate headquarters. Does anyone know of a corporate number I can use? Thanks for your help.

First had sandwhich made incorrectly, mistakes happen, no big deal, took back to counter first manager helpful, "I'm sorry, we will get it right!" Went back too my seat began eating french fries and found a HUGE LONG hair, went bak to counter, manager said something o the back in Spanish. Met owner BRUCE offered NO APOLOGY for mistakes at visit but was able to speak about how great he was as an owner. I dropped the Hardings name as a previous employer (Many years ago I worked at BK)and he spoke of the Hardings as they were ebst friends. It has been my experience that the hardings would have never allowed HAIR in their fries and if it happened they would have apologized and offered to make it "right"---all I wanted was validation! This guy was a jerk and a fool--his ego got in the way of good service! It's too bad!

Every time we go to this Burger King it never fails, missing items from our order, wrong items. I order a large coffee,and it is only half full. The food is always cool,not even warm, the french toast sticks that should have syrup in the little hole in the box is never placed in the box! Living in a small town with only one other place to grab a quick meal it gets very frustrating when you know driving up to the window every part of the simple order is gonna be screwed up! I hate that Burger King!

I believe that the new commercials that contain the idea to 'off the king' are awful. They convey to children that it is ok to commit violent acts which is bad enough but on this commercial it is for a trivial reason. They are just children and they can't always decide what is supposed to be just a funny commercial. We can choose what we have our children watch but we cannot choose what kind of commercials pop up while they are watching TV. I believe they need to be stopped immediately since we cannot control that part of TV viewing for our kids.

Aaaargh! just went to the king in milwaukie oregon on McLaughlin Blvd. ordered the loaded steak house burger... its great when you actually get it. For the sixth time in a row, was given the wrong burger. Furthermore, the young woman at the window was using obscenity's to the manager about customers. They then asked me to pull around to the parking lot to wait... i was the only person in the drive thru! This is more difficult than it sounds as you exit onto a four lane highway, then have to cross traffic again. When I asked "are you serious?" the young woman rudely replied "YES!" in my defense, i was very nice to the woman and still cant figure out what her problem was! My action is to tell every friend i have to stay away from that location.

Today I went to a Burger King located in Florida, Nobhill Rd and Oakland park blvd. to be exact. I was appalled with the type of service I received. As I passed through the drive thru I noticed I had been charged for a happy meal in which I did not receive. I told the cashier whom promptly alerted her store manager Liu John. The manager told me if I wanted another happy meal I would have to pay for it. I tried to explain to him as quickly as I could that I had not received my happy meal which I already paid for. He rudely asked me to get out of his drive thru and threatened to call the police, he also asked the cashier to write down my license plate number. All of this could have been avoided had he listened to what I was trying to say. I was terribly inconvenienced and so were all of the other customers waiting behind me.

Burger king: cut off rd, coushatta, la 71019

On [protected]:14pm we stopped at the burger king in coushatta, la at the drive thru to try burger kings new oreo sundae shakes, and as soon as we ordered the 3 sundae shakes the burger king employee yelled at us "we don"t sell sundaes!"

I then said to her, we would like 3 of the oreo sundae shakes, the one on all the posters hanging in the store and on the windows.

She then"screams"at us,"I just told you""we don't have sundaes!"we can also hear someone laughing in the background, she refused to give me her name so I then asked for the managers name, she would not give us the managers name, all she said was how many shakes do"you" want?.

We decided to just drive away because anyone that will treat you like that, will also spit in your food or drinks before they give it to you...

I called burger kings consumer relations number [protected] and told them what happened, they said someone from the burger king in coushatta would be calling me... No call, nothing...

So I called the the burger king in coushatta, la, talked to the manager and they said the night manager would be calling me, that was 5 days ago and still no call, nothing...

Burger King Corporation
5505 Blue Lagoon Dr.
Miami, FL 33126

Burger King continues to make its own definition of what have it your way means. Yes you read that right. Since the 1970's you could order your whopper with extra mayonnaise cut in half. Due to internal reasons not really know it seems the company changed its policy based on my first inquiry because of an employee injury. Their insurance companies threaten increased insurance cost if the practice of cutting was not stopped. There solution was to offer a knife to customers to cut there own. I suggested they try to find a piece of equipment which could cut it safely. Making it an employee and customer win situation. I guess they forgot who holds them in business. After two years from my direct complaint. They continued the practice and advertising. After my second inquiry thru the Better Business Bureau why they continue to advertise 'Have it your way' and they had made no changes to meet their advertising slogan. Their written response to me was. 'Have it your way' means the addition or deletion of condiments on their products. Of course we knew that is what 'Have it your way' means, Right? To further insult me they included a free Whooper card redeemable at any Burger King with the words on the bottom of the card. 'Have It your Way'. I say to Burger King either give it to us our way as it has been the tradition of Burger King for years or stop using the slogan with a twisted meaning to suite your needs.

In La Grande , ORe. At the local Burger King, there is a Woman working there as a Supervisor, who has not had the training it takes to be one. All other Supervisors have had to take the classes and all that to be out on the floor doing their job. But not Amber Ovalle, she seems to have the Waldrops in her pocket. I don't think its fair that she can Thumb her nose at all the regulations of BurgerKing while others are taking all the classes, doing all that is required to get the supervisor job legit. That and her people skills suck. I believe that something should be said to the Head office but they make that hard to do. I guess they don't want to hear bad things about their Franchises and how some owners are abusing their privileges.

Beware!