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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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J
6:30 am EST

Burger King posted opening time

At the store at 7321 Dixie Highway Fairfield, OH [protected] they are never open at 6am in the drive thru like posted I wanted to stop today at 6:45am and the lights were all off and the drive through speaker said they were closed. I went ahead and went to McDonalds for breakfast they are always open in the morning. Burger King needs to stay out of the breakfast game if their opening manager cant roll out of bed before 7 am.

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C
11:32 pm EST

Burger King a burger king experience gone horribly wrong

It was on a Tuesday Nov. 28th somewhere in the later evening, when my husband &sister in law made an attempt to order food from a local Burger King in Cleve. For the first 10 to 15 mins we waited behind a car in the drive thru with no one ahead of them. Why the car infront of us took so long, we had no idea we assumed maybe they were drunk or something. Finally when we we're able to pull up to the box it was another 8 min wait before the cashier took my order. We pulled around to the second window like we were asked &to our surprise the car that took forever in front of us at the drive thru was still atthe second window just beginning to pay for his meal. So we assumed okay 2 more mins they should hand him his food...NOPE! It was about another 15 mins before the cashier even handed the man his milkshakes &then about another 5 mins later finally handed the man his food. Well finally the man pulled off &it was our turn too pay. I paid my total &was handed my pop, well guess what ... We waited another 5 mins vefore the cashier came to our window &said "I'm very sorry for this but theres a slight situation, we are out of hamburger meat that's what took so long is I had to tell the last car &he changed his sandwiches." So of course out of anger my sister in law said almost a half hour &you couldn't send an employee out to come tell us or any of the other cars atthe drive through. We request our money back but since I had taken the pop &they felt no need to compensate for the wait, it took THE MANAGER (who was on her phone btw ; hopefully orsering more meat) ugh I dont even know how long any more I was so frustrated for them to figure out the change in which I just gave them the change back &asked for my $18; them keeping $2 for the pop ! NEVER AGAIN WILL THAT VURGER KING RECIEVE MY SERVICE! #WhosInChargeThere

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pobarjenkins
Minneapolis, US
Nov 29, 2017 12:10 am EST
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It is standard that they would not refund you for something you kept. While the employees probably could have been more proactive in letting you know about the food shortage, it sounds like the original customers were the direct cause of the majority of your issues.

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K
10:11 pm EST
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Burger King manager

I'm an employee at this Burger King. It was around 5 o'clock. And I was being slammed with orders. I had little to no help. The assistant manager. Named Eliot was busy loading a chair for the office when another assistant manager asked me if I needed help I said no, but I appreciated the fact that he had asked me if I needed help. When Elliot replied, there's only 4 sandwiches that need to be made. That if I didn't suck so bad I wouldn't need help, I replied, did you just say that I suck? He replied very loudly in front of customers and other employees that I suck completely. At everything I do Not only did he embarrass me, but he be little to me made me feel very bad about myself. I am trying very hard at my job and to become a manager myself, I didn't want to mention this because I am in fear of losing my job or even getting into a manager position, but he made me feel very down on myself, and if this cost is me my job or my position, then so be it, but for me to be treated the way I deserve in the respect that I give I feel as if I should be. He also replied that managers should not be making sandwiches all day. My own thought to that is managers are supposed to be there to help their fellow employees, and I have absolutely no help.

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pobarjenkins
Minneapolis, US
Nov 28, 2017 10:20 pm EST
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You will want to direct this complaint to upper manager or a human resources employee. The proper individuals most likely will not see this here and posting about the issue online could affect your job negatively.

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R
6:16 pm EST

Burger King hours of operation

On Nov. 27, 2017 at approximately 10:30 p.m., a friend and I walked in to our local burger king (in Texas City on Palmer Highway) to sit down and eat a late meal. As we placed our order inside the building then sitting down at the table to wait for the order, the guy behind the counter told us the dining area was closed. The website clearly says they are open until midnight and the sign on the door says "dining" in is open until 11:00 p.m. I sighed when he told me and told him I was homeless (which I'm not) and would like to stay and eat there. He basically ignored me and didn't offer any other explanation as to why we were being "kicked out" of the restaurant. I'm guessing it's because he didn't want to hear us complain about how horrific the food was. We sat outside in the parking lot and ate or meal which as I mentioned was disgusting. I'm not sure if the two for $6 was because they were outdated meat patties or what but I've visited Burger King many years and this was the first time I can honestly say it was the most tasteless burger EVER. Someone needs to find out who the manager is of that location and find out why they are kicking customers out before closing time. I will never visit BK ever again! Please fix your problem or you'll more than likely continue losing more customers.

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pobarjenkins
Minneapolis, US
Nov 29, 2017 1:43 am EST
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You will need to contact the location directly with your feedback as they most likely will not see your complaint here. I would recommend refraining from lying about being homeless however. That isn't something you should mention lightly, especially just so that you can stay in a restaurant longer. I'm sure homelessness is something the employees must deal with; it is probably very unpleasant and difficult to handle. Be prepared, they may not be inclined to believe your story at all since you have already admitted to being a liar.

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T
4:22 pm EST

Burger King slow service and argumentative employee

On November 22 around the mid afternoon I pulled into the Cortez CO Burger King. I pulled up to the order location and then waited for approximately five minutes before a female employee final acknowledged we were there. She told to wait a minute and she would get to us. I told her we had already been waiting over five minutes and we were ready to order. She just kept arguing with me that I was incorrect that we had not been waiting. She just kept arguing the point. I finally gave and pulled up to the window and asked for a manager. After about a minute a woman came to the window. I started explaining my frustration with the employee only to have the employee jump back into the conversation again telling how I was wrong. With the manager just standing there and not even trying to speak I finally just gave up on the place and went to another competing chain. If this is what I can expect from the Cortez CO Burger King I will never stop there again. The manager was worthless I could not even speak to her without having the other female employee jumping in and start arguing again with me. Terrible experience. If you want to review the security video it will confirm my extended wait time. I know wish I had recorded the employee arguing with me. Not that it really matters I will NEVER stop at that location again.

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S
3:48 pm EST

Burger King charged extra

I had 1 coupon good for 1 original chicken sandwich, with purchase of lg drink.
I ordered 1 chicken sandwich, 1 large drink and medium onion ring.
The cashier asked another employee how to ring in the coupon. My total didnt change l, and when i asked the cashier if my sandwich was free she said yes. It was not. I did not want to argue, so i ended up paying full price.

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12:13 pm EST
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Burger King quality of food

I hate when my co-workers ask me to pickup their lunch and they ask for Burger King. I went to the location on Greenwell Springs Rd zip 70739. I ordered a chicken sandwich combo with extra mayo. I should of asked for no mayo. I got no mayo and nothing else. Only bread and what looks like some kind of chicken. It was so hard could not eat it. This is not my first time getting screwed by this Burger King. Next time these guy ask me to pickup there food and they ask for Burger King I will tell them to walk there. And to top this off even better the person didn't even give me my receipt so I could take their survey. Go figure I guess they know people will complain and this way they never hear about it. Hell even if they did hear about it nothing would be done. Just go look at the other surveies I have done on the past orders.

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11:47 am EST
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Burger King app

i used the app to find a burger king that took the mobile payment i followed directions on the app to the Burger king that would accept my mobile payment at 7955 W Flagler St Miami, Fl 33144. when i get there the girl at the register has no idea what im talking about and refused my mobile payment i dont know whos fault this falls under but this is totally unaceptable the resturant lost money in this case because i had to use alternate form of payment which resulted in a much smaller purchase. if you intend on moving into the present with technology then do it right!

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7:41 am EST

Burger King worst experiences

Today i went to your store #422, and it was disgusting. I went there a few weeks back hoping to see a particular area cleaned. Today i found that it still was not. This is the closest burger king to me and it's unfortunate that it's horrible and unsanitary. I went there today to use my coupons you guys send to your customers with the great deals. Only to be highly disappointed with hash browns fried in old grease, with two sandwiches that wasn't even on the coupon but some how were given (i guess she didn't understand the coupon. I'm sitting here at my desk sick to my stomach and that doesn't make any sense. I should be able to go to any burger king and receive the great food i expect. I'm truly considering calling the health department because this is not right! someone needs to check into this location.

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B
5:46 pm EST
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Burger King store hours/employees attitude

My husband & I stopped at the store in Maryville, TN, 730 Foothills Blvd. last night at 7:30 p.m. The doors were locked and the dining room was closed! The drive thru was open so we ordered our food which was ok. The girl that was working the window was very nice but had to ask someone, I am assuming the manager a question about our coupon and the woman looked and talked to the little girl like she was stupid. She had the most angry look on her face. I don't know what was going on there last night but if this store wants business they need to stay open the hours that is posted and treat the employees with respect. I won't be going back to this store!

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pobarjenkins
Minneapolis, US
Nov 28, 2017 1:02 am EST
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Did you ask why they locked up early? It's possible that they had an emergency or short-staffing issues arise.

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11:24 am EST
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Burger King misleading advertising

I went to the BK in Lake Orion, Mi on 11/27/2017.There was a sign next to the drive thru speaker advertising 2for6 $ Whoppers/Chicken Sandwiches and Chicken Fries mix and match. I questioned my bill when I got to the window and I was told the sign was wrong and I was charged full price for my Whopper and Chicken Fries.I was told if I wanted to wait for an employee to go outside and take a picture to bring back for the manager to confirm what I was saying I could wait. I was on a lunch hour and did not have time for all that nonsense. Michigan law says posted prices are to be honored. I didn't even plan on ordering Chicken fries until I saw that sign. I probably will not be going back to Burger King. Its not the customers job to know if a sign is current or not and advertising on site should be honored at all times.

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pobarjenkins
Minneapolis, US
Nov 27, 2017 11:14 pm EST
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Did you check if the sign had a date on it? Or an exclusions apply notice? Either way, I did check the law you are mentioning and it states that "prepared food intended to be immediately eaten" are excluded from it.

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B
10:29 am EST

Burger King bad service

Was at the burger King at 3051 E 45th Ave.. In Denver, Co... Last nite 11/26/17.. put in my order at 5:50pm.. Order was just Total of 4 items...was still waiting for order at 6:20.. I had to go an ask for it because it was taking to long.. They just began to give excuses of why saying there's other customers... I still had to wait another 5 minutes. I never had to wait that long in a fast food resturaunt ever.. 25 minutes is a long time to wait for 4 items.. We eat there often an last night was the worst.. Very upset bout this. Thank you

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V
12:51 am EST

Burger King quality of food and service

I have ordered 2 large french fries yesterday.the food quality was very poor and cold.
i thought my money is wasted.late delivery.
date of issue-26/11/17
i request you to please refund my money as i don't want to waste my money in such a bad quality of food.
and i will never order any food from burger king.kindly resolve my issue as soon as possible..

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6:43 pm EST
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Burger King slow service, order was wrong & short changed when asked for refund

We visited your restaurant in Cameron MO this afternoon. After waiting for about 25 minutes we were not served. Others that came after us were served & gone. When asked what the problem was they had not even started to prepare our food. When we finally did get our order it was not even close to being right. My son ordered an original chicken s/w with cheese. This sandwich had no cheese, no condiments, no tomato except for lettuce & onions. My crispy chicken sandwich had no condiments at all. Rather that wait longer I requested my money be returned so we could go somewhere else. I did not realize that the person that refunded my money short changed me by $4.74. I gave the person that waited on us at the register a $20 bill & received $7.63 in change. When the person refunded my money they gave me $7.63 which was the change amount--not the amount of my order which was $13.37. I do not anticipate going to any of your restaurants anytime soon--if ever.

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6:20 pm EST

Burger King manager

The manager Jesse of night shift talks about his sex life (how many men he has rammed) while customers are eating, mistreats the workers and uses fowl language. 495 SOUTH MT. AUBURN . This needs to be handled as he has a nasty mouth and attitude an he is aslos very rude to his co workers too. He needs to be dealt with or not a manager. I've heard him repeatedly talk badly about a coworker and he dosent deserve the authority he has.

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V
3:59 pm EST

Burger King both of my meals was wrong

I ordered 2 whopper meals. One with cheese medium size with fries. The other was a regular whopper meal with no onion extra mayo with onion rings. The meal that was medium sized the manager gave me small sized and the other whopper meal only had extra mayo and tomatoes which she gave medium sized everything was wrong and the manager didn't seem to care one bit. This was around 12:35 am which the drive through time said they closed at 2:00 am and she was saying she was closing and just complaining no good customer service at all. It was a horrible experience

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L
8:59 am EST

Burger King got wrong order from drive-thru

On 11/26/17 at about 730am went through drive-thru on 1704 S Pine Ave Ocala, Fl and ordered 4 sausage/egg/ cheese biscuits(order #73). When checked bag top wrapped item was a S/E/C biscuit with 3 more wrapped biscuits but when got home realized other biscuits were plain sausage! I live 30mins away so attempted to call store 3 times but no answer :( !

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K
8:16 am EST

Burger King wrong food/refusal to help

Ordered 5 Whoppers with cheese and extra mayo and 5 onion rings. Got home and saw every single one had NO cheese and NO mayo at all. Then, I received 5 fries instead of rings. I drove back to the restaurant and the MEAN girl at the window said in order to register a complaint, I HAD TO PHYSICALLY WALK IN. ?! She refused to help otherwise, and also TOOK my receipt and would not give it back. I would like to be given back my money or some type of gift card for this nonsense!

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11:28 pm EST

Burger King food

Went thru drive-thru 10 before closing. Was waiting for awhile before I was helped. I had to keep repeating order to girl. Got home and my order totally wrong. I paid for cheese in my burgers and only one had cheese. Asked for xtra mayo(one they forgot to put cheese in)and they put regular mayo. Burger had no onions. The other burger I asked for ketchup and mustard and they put ALOT of mustard no ketchup. I am very unhappy right now. Tried to call but I just get 866 that states it is closed.

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9:04 pm EST

Burger King customer service

We ordered two bundle packs at the counter, the clerk who helped us was very dry not very courteous . When our order was done he forgot to provide the extra fries we were entitled to when we brought it up it seemed to annoy him, he didn't even suggest a apology for forgetting the fries. Also I had asked for ranch and ketchup he basically threw the ranch at me and shoved the ketchup bin at me. The management needs to talk to him he had dark blondish hair and glasses. I didn't catch his name. That to me is not how you treat a customer!

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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