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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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I
10:13 am EDT
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Burger King bad customer service

I went into the drive thru at store#98 at 10:21 pm. There was one car in drive thru in front of me. That vehicle pulled off to pay and then I pulled up. The conversation went as follows:
Her: Go ahead with your order.
Me: I need a double whopper with cheese with no mayo and no onions plus I need it-
She cut me off.
Her: Hold on one minute.
Me: why did you ask for my order if you weren't ready.
Her:cause I was talking to a customer.
Me: excuse me?
Her: I said cause I was talking to a customer.
Me: I know you're not going back and forth with me. I'm going to need your name.
Her: C-h-a-m
Me: no, I'm going to need you to write it down.
Her: ok
Then it's silence. There are cars building behind me and 5-7 minutes later was when she came back.
Her:Go ahead with your order.
Me: no, you will not take my order, get someone else.
Immediately the manger came on and efficiently took my one sandwich order. I pulled up and the one vehicle that was in front of me was not even there. So this young lady talked to the client, took the order and gave them their order and the vehicle had time to disappear before she decided to come back to take my order.
I have never had such horrible customer service and if she does not possess the sufficient skills to perform the simple task of being pleasant to customers, then she is obviously in the wrong field. This is the most convenient BK to me but I won't frequent this establishment if she is taking orders. Perhaps flipping burgers and not dealing with people is where she needs to be. I am a call center manager and value good customer service and reward it because I believe employee satisfaction leads to customer satisfaction. Obviously she does not enjoy her job because she feels it is okay to be rude and have a tongue of war match with a clearly disgruntled customer. A simple 'I'm sorry ma'am, could hold just a minute, I apologize. ' soft skills she does not possess.

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S
8:13 pm EDT

Burger King messed up order every single time!!

Every time I've gone there out of convenience order gets messed up somehow and normally I send in my boyfriend so I don't get hot headed but tonight I went in there very upset I couldn't take it anymore every single time I go there no matter what time of day it is they messed up my order and when I went in there tonight it looks filthy and I was repulsed between the look of the store as a whole and the way the manager had and ignorant ghetto tone towards me I didn't appreciate that and you should find someone who actually cares about the way the store walks as a manager and put people in check and probably get rid of most of them if I didn't have a career otherwise I'd offer to be a manager myself at this point discussing that was all I wanted was a well-done fry and then they forgot the fry and I send my boyfriend and to get it and then they just give him a cold undercooked looking fry as usual so I went in to get my well done fry to make sure it was fresh for once

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B
7:15 pm EDT

Burger King hamburger under cooked, manager, and hair on sandwich

Went into Burger King on Colorado Ave and Root Rd in Lorain, Ohio 44052 ordered Big King meal (lg sized) and a king Jr meal.. Sat down started to eat.. My fiance was about 4 or 5 bites into his sandwich (big king) and saw that the meat was raw! He took it back up to show them, and to have them do something about it. The cashier showed it to the manager, okayed it to be remade. My fiancé came over to me and told me that the manager wasn't going to allow it to be remade because my fiance had already started eating it. REALLY? How else was he gonna know? Then when he sat back down to start eating his new made sandwich, there was a LONG strand of hair attached to his burger.. Let's just say WE WON'T BE GOING BACK THERE!

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M
7:05 pm EDT
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Burger King french fries and chicken fries

I ordered 4 chicken fries meals medium sized. The fries were very under cooked and soggy and ice cold, the chicken fries were hard as a rock and cold, like they had been sitting out for hours. I have two kids and they wouldn't even eat any of it because they said it tasted gross, amd my husband and I couldn't eat it either so we ate cereal for supper.

My email is [protected]@gmail.com

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R
12:39 pm EDT

Burger King service

I just found plastic in my food! On top of it all they messed up my order to the extreme on both burgers i got a double quarter pounder all i asked was for no onions instead i got ketchup mustard and pickles no tomato nor lettuce same as the bacon burger i ordered a scary cherry its on defrost she wasnt gonna reimburse me or get my another till i asked well just get me another icee coke and reimburse me my money instead she gave me the coke and told me to move im blocking all these hungry people and gave me no reciept and now as im eating my crappy burger that i done paid a total of 17 bucks for 2 burgers 2 $1icees supposed to be anyways and a ten piece nuggets this is rediculous and distgusting im appauled. My email is [protected]@gmail.com i definately need an explanation for this one iv never had a prob. Till today.

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Update by Richelle04
Oct 11, 2018 12:44 pm EDT

And they wouldnt of given me another frosty if i hadnt said nothing and gave me a smaller size after i said well cant i get something else rude just rude...

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B
10:48 pm EDT
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Burger King everything

I live by the Burger King at 3910 Trenton Rd. Clarksville TN, and I've had nothing but problems out of this location. This location is supposed to close at 12 a.m. yet every time I've been there it is between 8-10 p.m. and they always have some excuse for why they can not serve us. One time it was because a manager had an emergency and had to leave so they weren't able to take or fulfill orders. Another time they told me their computers had crashed so they couldn't take orders. I was there one day around 1 p.m. for lunch and they told me they did not have any burger meat. The last time I was there which was tonight the guy at the drive thru told me the stove and the fryers were not working. All I needed was a bag of ice, which I told him and the guy seemed very irritated and finally said he could give us ice. When we drove to the window he handed us the ice and was really rude, almost like we had disturbed him. I would appreciate if you would fix this location as I like your restaurant, and this is the closest store for me. Again the address for this store is 3910 Trenton Rd. Clarksville TN. Thank you in advance.

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K
7:41 pm EDT

Burger King eating inside

On October 1, 2018, I came to Burger King with a few friends and placed a order to eat inside and the cashier said we could not eat inside because they were short handed. So, I had no choice but to leave and on the outside of the door was a sign all order's to go because of being short handed, signed Management. I could not believe it, I have never ever seen such a thing. I do not plan to go back at this time and I was concerned you may not have been aware of it. I believe I saw store # 3713, I know it was in Kill Devil Hills, NC, 27948

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D
7:16 pm EDT
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Burger King food not fresh

I went through drive thru n got a number 1 mean with no tomatoes a sprite n fresh fries I got to the window n it took forever for them to let me pay I finally got to pay n my fries wasn't fresh I asked for them to cook them fresh she dropped the fries I handed her I wanted new fries she refused to give me them fresh I asked her for my money back she got a attitude n got another employee name Davidson to give me my money back n he asked why don't you want the fries

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J
4:55 pm EDT

Burger King broken menu board. broken soda machine. wrong food order. dirty bathroom.

Difficult to order food with no menu board. The help kept giving soda cups to people but didnt inorm them the machine was broken. Received the wrong order. I know they were under adverse conditions but when we went to the counter to tell them soda machine wasnt working they seemed bothered by this news and asked, okay whatta ya want? we ordered our drinks and he disappeared and we had to ask another employee for help with our drinks. bathrooms were dirty, gum stuck on the urinal handle, wet floor and toilet paper on the floor. some coupons would be nice to ensure my continued patronage.

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J
2:40 pm EDT

Burger King a manger was belittling an employee in front of them customers

When the employee was taking orders she had told the manger she had cleared the screen the manger yelled at the employee and told her she was stupid. Scaring the customers, and honestly making me feel uncomfortable coming here again, then she pulled aside later and told that's how the store is run her way. She seemed very condescending and impolite to her employees

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R
2:46 pm EDT

Burger King located at 2000 w. 47th

I have a complaint about this Burger King located at 2000 W. 47th St here in the little village neighborhood, On several occasions, I would visit this Burger King around 8:30 pm Central Time and this place never have Milk Shakes. I'm always told that the machine broke down "That's Funny" this never happens in the daytime, I would feel a lot better if they just told the truth and say that we are in the processing of cleaning it early due to closing, which they close at 12:00 midnight. Management should take full responsibilities for this. my last visit was on October 09, 2018

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B
10:24 am EDT

Burger King service

I arrived at burgerking on 10/09/18 between 10:40-10:45pm at the 542370 US-1, Callahan, FL 32011 location. I was denied service due to a restart of the register. I was told it would take too long to recover and their location would be closed by the time it would have come up. I felt discrimanated against because closing wasn't until 11pm, and management didn't offer a resolution. There is no reason for all of your registers to be down and not functioning when hours are still open. Service should be provided but it wasn't and im thinking it's something deeper than that.

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R
2:08 am EDT

Burger King lack of customer service and food quality

I drove up to place my order at the menu board and sat there about a minute with no response from inside untill from the speaker a guy says "go ahead" I didnt reply right away because I figured he was talking to someone else. After waiting a few moments I said excuse me, and again I hear "go ahead" I ask them to repeat what they said thinking I was hearing something differnt and again this person says "go ahead" but was doing it with anger in thier voice, I asked do you want me to pull forward? I hear nothing for some time then I hear"welcome to burger king how can I help you" but in a different voice. They were not busy and when I paid at the window the guy wouldnt look at me or speak to me, he just held out my credit card after running it and not saying a word and then lets go of the card almost dropping it when I reached for it. Then to top it off my jalapeno king was cold and I do mean cold not warm, im not even sure it was made correctly.

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J
10:11 pm EDT
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Burger King always cold food

No matter when I go to this Burger King the Food is always cold, I have to give it back for it to be heated up. It appears to always be the same cook and he never heats it up long enough which I thought the food was supposed to be cooked fresh but it is not. What happened to have it your way.

When you give it back to the cashier, he gives you an attitude but I want what I pay for, sometimes the Chicken Fries tastes old as it has been cooked in left over grease. I don't understand why can't this place serve hot food?

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G
8:12 pm EDT

Burger King a manager threatened my child

The manager had an issue with my daughter smiling and not actually speaking to a customer which my daughter has only been there for a week. She acknowledged she was wrong. The manager then made all kinds of mean comments towards her and told her that she's not the one. My daughter is underage and I feel like those we're inappropriate words. Another one of the workers heard her say this. I'm also a manager and know that she could have wrote my daughter up for not speaking to the customer or counseled her but instead she suspended her for a week and the reason was because her mother came in which is me. I think that something should be done by this. Please contact me [protected]... Thank you. The manager name is Latrice.

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B
1:48 pm EDT

Burger King service/food quality

I visited the Elkins WV Burger King last night. To start, I sat in drive thru for 8 minutes before anyone even took my order, I thought maybe they were short staffed so I let that go. Once we got to the window and paid, I sat there for an additional 6 minutes. Once I received my food and had gotten down the road I realized that I was missing a fry that I had paid for and then my daughter was eating her chicken nuggets, and bit into one and it was slimy and cold in the center. I understand that it isn't a 5-Star restaurant but the fact that I was in the drive thru for a total of 14 minutes and my child's chicken nuggets weren't even done is completely unacceptable. I honestly would not have complained about the missing item had my child been able to actually eat her chicken nuggets. While I was in line 2 cars waiting behind me also pulled off. I've never had a problem like this at this Burger King but after last night it will be a long time before I return, IF I do.

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A
6:33 am EDT

Burger King operating hours

Hello,

I am writing to inform you of the situation that happened to my daughter and I this morning at one of your locations. The location when went to had operating hours on the door saying they open at 6am. Although the doors were unlocked (since I witnessed an employee unlock them) the drive thru was however not since the screen also said reboot on it. About 10 minutes after 6am we pulled up to order and employees had witnessed us pull into the parking lot and then into the drive thru line. After not being helped I then parked the vehicle and took my daughter inside were I then was looked at awkwardly by 2 employees. I asked if they were open to which 1 responded "not quite yet." I then said "okay...guess we will come back later." Surprised by no response to me I turned to leave and said "well your sign says you open at 6am." The employee then simply said "yes we are a little behind."

Look I completely understand that things happen however then don't unlock the doors yet or put up a sign. My assumption is that they personally had situations causing them to not be prepared for the 6am open and the reason the doors were unlocked was so "technically" they can say they did in fact open on time to avoid trouble. I will not be visiting this particular location in the future and coming from the world of customer service, they could have at least taken my order and I probably would have understood more and would have waited inside until the order was prepared.

Thank you for your time in reading this. I love Burger King and will certainly continue to visit you all in the future but wanted to simply make you aware of my experience.

Warmest Regards!

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L
3:45 pm EDT

Burger King service

The manager sammatha cooks her own food and people outside the store for free . and i thought company polict no matter who you are you dont prepare and cook your own food or your porportions what if i wanted extra for that price. She isnt manager material and i hope this issue gets resolved all the other employees are amazing how about you make that curly haired girl manager not sammantha thank you.

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Update by Lucytk
Oct 08, 2018 3:46 pm EDT

Thumbs down

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M
8:29 pm EDT

Burger King order has never been correct

I love burger king. It's so much better than McDonald's, but what do you do when your order has never been correct? We were so excited that they were opening a burger king right here in Truman, AR! We went the very first day they opened. We were so happy to have something different than McDonald's, we waited in line for 30 min that first day. We got home, pulled our burgers out and they were wrong. All that time waiting and I couldn't eat the sandwich I was given. We figured that the reason was they were so busy was because it was the first day open. Several times we have been back but, the order is always wrong. It's unbelievable that I have never gotten a correct order from this new burger king. We went tonight ordered 3 burgers, fries, nuggets and a drink. We checked the burgers, wrong...went back got the burger fixed. Got home to eat...the nuggets weren't in the bag. They just left those out. We're done with it! McDonald's is just right beside burger king so from now on..that's where we're going. We just lose money going to burger king. Never again!

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B
1:00 pm EDT
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Burger King service at drive thru

Here lately everytime I order its wrong I have to repeat my order over as n over get to window pay for my food pull up to next window they read off what I ordered an when I get my order it's wrong this morning in Augusta ga I called back to store an manager on duty wanted to argue with me about my order I travel on weekends an my chose of place to eat is at burger king an she ask me if I eat the sandwich an I said yes cause the nearest place to turn around was two miles an I had to be somewhere at 8 am so what are yall gonna do about your customer service

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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