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Burger King
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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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J
6:26 pm EDT
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Burger King boston airport lack of card use

Hello, whilst recently visiting your Boston airport store on 18th April 2017, the lack of card payment was very inconvenient. Having to use the ATM 'down the hall' meant we incurred additional charges. No reason or apology was given for lack of card facilities.
Bizarrely, upon submission of this complaint, I was advised by the website that my complaint was too short and needed to be 350 words long. Clearly, the website designers feel that the staff reading these complaints have plenty of time on their hands!
Kind regards,
J.A.Tallon

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B
11:12 am EDT

Burger King customer service - cashier

Latedra was my cashier sort of: I entered the buger king @ 1800 stirling road dania florida [protected]), I stood at the counter a good 4 or 5 mins. I asked if anyone was taking orders. The cook told the cashier latedra I was at the front counter, she said (so what) I could hear her comments. This is so unprofessional, I don't think I would go in there again. Lazy lazy, if you don't want to work, don't... But not a enjoyable for me at all... I don't stand for attitude. I can eat anywhere, doesn't have to be buger king... And i'll share my expericance with all my friends on social media.

Lost customer

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G
9:15 pm EDT
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Burger King customer service with respect

I was at burger king today for lunch with a friend 4/12/2017 and as i was getting my drink filled to go sit down the day manager and off the clock employess were talking very loudly the mgr was behind the counter and the 2 ladies were in the dining room discussing how bad the dinner rush was gonna be and how the mngr was gonna suffer and thats when he says it very loudly that they dont need to be surprised the next morning to see he has committed suicide and blood every where well the other girl says well they will clean it up. And so on well my issue is my son died a year ago by suicied. And i was walking in the middle of this loud conversation of how this guy was gonna commit it jokingly? I almost threw my food away and walked out i mean really they need to show some respect of what they say.they dont know what their customers are going through And i surely didnt want to hear him discuss how he was gonna die even if he was joking that really and truly upset me today and i dont appreciate how they talked across the dining area to each other i mean really?.there couldve been other people in there who also is dealing with suicide loss and i assure you its no joking matter..itsbwhat we call a trigger..it triggers the hell we are going through.so please tellbthem to show some respect and manners its a resturant not a country bar that people meet at.good grief..

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A
10:10 pm EDT
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Burger King long waits and cash only

The burger king located on chambers and havana in aurora, co.
Every weekend I stop at this burger king and get breakfast for my dad who suffers from dementia. For the past two weekends, the lady behind the counter states that it's cash only because their registers aren't working. I've had to leave and go to the atm three blocks away to get money. I go inside and have to wait 10 minutes because no one is behind the counter. Turns out that only 2 employees work the morning shift. One cook and one that covers the counter and drive-thru. This is ridiculous.

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P
4:51 pm EDT

Burger King very bad food

My grandson and I go back and forth between Bangor Maine and Windham, Maine often. We stopped on April 3rd, 2017 in Gardener to get lunch at Burger King. (giant rest area with shops) We had a whopper, fries and a sprite. The soda was not drinkable at all... Threw it away. The whoppers were the worst ones I have ever experienced in my life. We tried to eat some of it as we were hungry but it was so bad that we took out the pickle, lettuce and tomato and ate those... Threw the burgers in the garbage...Will never stop and eat there again.

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G
12:05 pm EDT

Burger King accuracy of order. food quality.

Store ID 4WVBKG40 - The Burger King at the Morton, W. Virginia Travel Plaza on I-64 is a bustling rest stop for thousands of travelers each & every day. At noon on a Saturday, during the height of Spring Break travel, BK should have its game face on & its best lineup in place. Instead, there were 3 visible employees working to meet the needs of 20+ patrons standing in line. Luckily, I was near the front of line, or I would've chosen to spend my money elsewhere.

The 2 employees working the register & filling bags were arguing about who should be handing out cups to customers. The one employee in the "kitchen" was doing his best to keep up, but it was a futile battle.

Needless to say, I didn't receive a cup for my soda, my burger was luke warm, at best, and I found there were no fries in my bag when I got out to my car. However, I was NOT going back in there to watch the comedy of errors.

McDonalds & Burger King know how to handle massive quantities of people on a daily basis...it's what built their fast food empires! Shame on the management of this particular location for their lack of preparation, foresight, and know-how.

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D
10:50 pm EDT

Burger King raw chicken sandwich

To whom it may concern,
Why is it everytime I go to Burger King it's always something wrong with the food then u gotta wait 45 mins to get the food & when u do the ### is always wrong well tonight done it the new chicken sandwich was raw u couldn't even the the sandwich in half cause it was not cook like wtf is wrong chicken can kill people & the thing that pisses me off is that it was for my child.

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F
12:54 pm EDT

Burger King customer service

I'm submitting this complaint regarding Burger King in Orlando Fl. Store number 8060.. The customer service is horrendous! I and my family enjoy the food that Burger King provides. This particular store is in the heart of downtown Orlando and I know for a fact that their are potential customers who would love the fact that this location is close to their jobs. However, these individuals that are considered to be employees are very disrespectful, no professionalism whatsoever. I went to purchase JUST a Hershey pie from this particular restaurant and it took over 10 minutes for the me to receive a pie that was just in the cooler a foot from the register. Their was no wait time in the drive thru neither inside because I was able to see from the counter on the little screen that shows the drive thru. Their lack of professionalism in their uniforms and dress. trousers hanging off their bottoms, dirty shirts as if they are not washing their uniforms between shifts. The lack of engagement with the customers, as if its the customers fault that they have to work. I really don't wish for this Burger King to continue on in the non-professional manner that is being displayed there now. I hope this complaint can turn some attention towards this location and others like it. I really doesn't represent the legacy that Burger King has worked so hard to establish.

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B
11:21 am EDT

Burger King service

I went into the Burger King on St. Charles Ave I New Orleans, La 70113 today, my first attempt to order was right at 10 am, and I was told that they wouldn't be serving lunch for another 20-25 minutes and I would have to come back. I actually came back around 11 am and ordered a Texas Double Whopper Meal with 2 extra slices of cheese ($9.12). When I paid I did not receive a receipt and of course my order was incorrect. The cook put the cheese on the bottom bun, and when I went back in to ask for it to be remade she refused, and said they already had cheese on it and rewrapped my burger. Upon getting back to my office I then realized that i only received maybe 10 French fries and they appeared to be uncooked. This is the 2nd time I have had to complain about this particular store, and its service or lack thereof. The manager on duty didn't even come out to address me or my issue. I am not pleased at all with my meal, and for the price I would have rather them gotten it correct.

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Q
4:07 pm EDT
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Burger King not a complaint just praise

Why do you not make it easy to enter good comments from customers to your employees. Ms. Piper at 740 Warrenton Rd. Fredericksburg store #8212 was wonderful, taking my order with a smile and pleasant to me another other customers being served.
It is rare to see a Burger King employee pleasant to customers, most I see have very little or no interaction with the customers but this lady Ms. Piper is the exception.
You need more employees like her and they need to be treated right if you want your business to succeed.

Thank you Piper for serving me. You made eating at your Burger King worth while.

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V
11:18 pm EST
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Burger King food / customer service

Drove up to order food. my greeting was I off from work in ten minutes how can I help you. Then my food was so microwave it look like a old leaves from a pile in a bush. I was on my way to work so I could not go back around and complain, besides she had only 5 minutes on her shift. I haven't been to burger king in about 4 months because of the last time I was there they mess up my order I ask for no lettuce because I get sick if I eat lettuce and my sandwich was covered in lettuce and I order a sundae pie which usually is dreaming, but this one was cover in mold. yes mold it was all green on one side. The store I was at is 502 Tanya 4505 at 10.33 pm
customer service really needs to step up and do the extra mile. no wonder mcdonalds next door was pack and no one at this store. empty except me and I got horrible service

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A
2:02 pm EST

Burger King staff and content of order

Went to store 8926 (New Albany, MS). Ordered kids meal. At the window, the order was never read back, nor was I asked if I wanted/needed condiments. Only thing said was "five dollars and eleven cents" (with their hand out). No "thank you", no smile, no "come again" (just held the change out. Kids meal did not contain a toy.

I go to BKs a few times a week (my 4 year old likes their chicken nuggets best). And this has become the normal operational mode.

The reason for the complaining here (instead of through the "BKEXPERIENCE" site is due to the BK staff tearing the survey codes off the bottom of the receipts/tickets and the fact that I can not get anyone to answer their phone, when I try calling them directly.

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H
6:23 pm EST

Burger King employee

I was at your location the other day. There was a girl working there, little spanish girl maybe about 15 or 16 years old. Her name tag said Julia on it. She was extremely rude. After saying "what DO YOU WANT with attitude." She then proceeded to say ### this ### i dont make enough money to be working here and not get tips. I then told her to cancel my order and that i would be going some place else.

Im not sure why you guys are hiring people like that but i cannot believe how rude and disrespectful she was. I will noy be returning

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C
11:02 am EST

Burger King bad grilled chicken sandwich.

I went to the store #7165 in Valley Verde, Az. yesterday, 03/05/2017. I ordered a grilled chicken sandwich with no mayo. The first one came with tons of mayo and a stiff chicken patty that looked like rubber. I took it back and they remade it. It came back with no mayo but another grilled chicken patty that looked like rubber and you couldn't even bite into it. I took it back into the store and asked for the manager. The gentleman who waited on me came and got it and said he would show it to the manager. I want my money back. No one ever came back to see me. I feel the store should refund my money for my lousy sandwich. My name is Connie Campion, 6422 S. 91st. Avenue Circle, Omaha, Ne. 68127.

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M
3:03 pm EST
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Burger King service

I went thru burger king on 171 in Lake Charles La store number 01427 this morning on 3/4/2017 at 8:45 this morning. They was taking like two orders at a time and getting them out then taking two more I was in line for 5 min before my order was taken. The lady on mic was rude asked me what did you order? I told her I had not ordered yet. She stated then what do you want to order. I ordered two bk croissant's sausage egg and cheese and a large diet dr. waited another 5 min to get to window. A lady sticks her head out of the drive thru window and says what did u order? like I was a good 3 foot from the window. So she holds her hand up and says just stop there. I will let u know when to drive to window. Finally I got to window and received my order. I asked for mayo and it was like a problem. I received my mayo. She closed the window and went about her business. I stayed put. She opened window and said what u need. I said my receipt so closed window and said something I could not hear and took her 2 min to reprint my receipt and I should have received it in the first place. I do the surveys when I go places because that's how a lot of places get bonuses. I was late for work because I was in line total of like 15 min. and I cant do survey because it is a reprint on the receipt.

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B
2:37 am EST

Burger King the service was bad and the manger was reeking of marijuana

I order my food the costumer service woman spoke very politely her name was sha and was asking for fresh fries for almost five minute's there was yelling between the manager and another employee nobody was listing to each other ii got my food after 10 mins when I go thru drive there's usallly a disrespectful Mexican girl and they drop a medal thing out of the window and tell you to wait

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D
7:29 am EST

Burger King bad service and lack of inventory

I love burger king food. I drive all the way across town to eat at burger king even do I live next to McDonalds. But that will never happen again. This complaint is specifically for the burger king in Whiteville N.C. They have bad service. they cut u off when ordering to say is that all like they rushing you. They never have sauce. I ordered onion rings and they didn't have the decency to tell me they was out of sauce . same with salad how can u allow someone to order salad and know u don't have dressing and this happens all the time. I could go on and on. I don't eat there any more. They broke me when I found a long strand of blond hair in my burger. That sickened me! If I deiced I want burger king I ride to the next town over Chadbourn N.C . I don't care what nobody has to say about them they service is great and food is wonderful

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D
8:23 am EST

Burger King I am complaining about the service and the lack of inventory

Hello my name is Dedric Carpenter and I recently had a bad experience at one of your locations in Detroit Michigan. To be exact the location on 18021 Kelly road. I'm not a big fan of Burger King to begin with but I had began to come around because I had a burger from a location in Birmingham and it was really good. I thought that I should give it a try closer to my home. On more than one occasion that I visited this location they have had problems with their inventory. There was never a time when I went where they had exactly what I wanted. There was even a time when I went where the girls were down and they could only serve fries. I believe that this is very unacceptable. On top of not having what you specialize in the people are always rude with bad attitudes. On February 26 was my most recent visit and I had the cashier named Joanna I though that she was very rude and she also messed up my order. I pulled up to the window she took my cash and then asked my very rudely to move back before the pole I'm not sure why and I was not given a reason as to why. I really believe that this location can use a new staff and someone who knows how to order inventory correct I would like to get a correct burger and be able to get what I came for. I do understand that sometimes it happens but this is just to often.

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V
10:03 pm EST
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Burger King rude employees, bad service

I made the mistake of giving this BK another chance tonight at 14340 15th Ave NE Seattle, after previously having bad, soggy, lukewarm burgers, cardboard fries, getting the wrong sauce at least twice. But it's the only fast food restaurant on the road I drive several times a day. Well today, I was assaulted at the drive through by a stupid BK employee lighting up a cigarette. When I asked him to move back (I have asthma), he told me to go away instead and flipped me off! Can you believe it? The guy at the window apologized when I told him, but they once again gave me the wrong sauce! This place sucks! I am never going back. ####.

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2:03 am EST
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Burger King not being able to order food at 11:45 when drive thru closes at 12:00 am

I wanted to order from the drive thru at 11:45pm when it close's at 12:00am. The location was the Beaverton Oregon location on canyon rd located next to the Beaverton Fred Myers. The worker a blonde lady named Victoria told me she was getting her vents cleaned and that once every 6 months they closed early for that cleaning. I don't know if this is true because I have been coming to Burger King for many years and have never had this issue.

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Update by Isaak junkeer
Feb 18, 2017 7:19 am EST

Those things are only supposed to be handled before or after operating hours. If there is any inventory or operations that need to be done during store hours they need to still have people available to take orders and prepare food until closing time. 12:00am!

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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Burger King contacts

Phone numbers

+1 (866) 394-2493 +1 (844) 576-0546 More phone numbers

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