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Burger King
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1.2 4595 Reviews

Burger King Complaints Summary

230 Resolved
4351 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4595

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Newest Burger King reviews & complaints

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5:13 pm EDT
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Burger King nothing

Hi
we have just moved to the USA. And my daughter has a feeding disorder, but loves your onion rings. Is it possible your company could sell me your onion rings uncooked/frozen so that we could cook at home for her.
We would be most grateful if you could supply us some on a regular basis as we have trouble getting our daughter to eat normal food.

Thanks for your time

Mrs Sarah Sidaway.

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3:02 pm EDT
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Burger King customer service

I ordered a whopper and I have always been able to get any sauce I want. Therefore, I asked for a honey mustard, the cashier said you are not getting that today without extra charge. The fact itself was dissapointing, but it was more disappointing her very rude attitude when saying it and demeanor. I love Burger King, but now I will think twice buying again. 10/18/18

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12:00 pm EDT
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Burger King food isn't fresh

on 10/18/2018 I ordered some food from your #4130 restaurant in Vicksburg, ms on halls ferry rd and it was not fresh at all the burger was warm around the edges and cold in the middle and the fries are refried and it was nasty has my stomach hurting was wondering what could be done about it being I paid my money my email is [protected]@gmail.com to contact me

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4:39 pm EDT
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Burger King customer service

I just left Burger King in clearfield to make the 6 mile drive back to my house for a coupon that I left on the counter on my way out the door. The coupons are distributed in everyone's mail bi-weekly. I place my order which include more items than just the $4.99 coupon at clearfield burger king and when it came time to pay, they refused to apply the coupon ( 2 chicken & ff) even after I called home and my daughter gave the 4 digit code on the coupon.. I just feel this is HORRIBLE CUSTOMER SERVICE.

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3:55 pm EDT

Burger King size of fries holder

Today I'm complaing about how small your "large fry" container is. Your "large fry" holders are literally mediums anywhere else you go. I'm just saying but you guys could make more money if you made the "large" an actual "large" size. You just ripping off all us customers paying roughly $2.49 for a supposed "large fries." They need to be twice the width and 2 time taller

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Chris1977
, US
Oct 17, 2018 9:44 pm EDT

Today is Wednesday not Fryday.

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2:25 pm EDT

Burger King customer service

Two couples went into the brand new Burger King in Lakeland, TN on Highway 64 on October 10 at 5PM. There was one other couple in the restaurant eating, all their other service was drive thru. Our friends received their food right away and were nearly finished eating when I went back to the window to ask why there was such a delay (approx 11-12 minutes). I counted 10 (ten) employees behind the counter, lots of milling around but no one willing to make eye contact with me. I noticed who I thought was a manager and tried to get her attention. She finally looked at me, put both her hands up in front of her and said "Look, I just got here." I said we had been waiting quite a while for our food and wondered why since there were so many people working and no one inside eating and she found a tray with our food on it sitting on a counter in the back. All of the food was cold. Totally frustrating. Our first and last time to visit this Burger King. This manager was absent the day BK did customer service training.

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8:38 pm EDT

Burger King service

My husband and I stopped at the Burger King on US 1 in Wabasso, FL this morning. There were three people ahead of us and no one else in the restaurant. The lady in front of us finally got her food but ask a question about her coffee, but she was ignored. The two other men and my husband and I waited and waited, but no food. As I watched for our food I saw an employee drop a sandwich on the floor and pick it up and put it back on the tray! When I was sick of waiting and watching this kind of behavior i went up and ask to speak to the manager. She could clearly see me, but ignored me. Finally she came to the counter and I said I wanted my money back. She just gave me back the money and didn't ask why or say she was sorry so I told her why anyway. I ask her name but she did not tell me. I was told her name by another employee.
I as wondering if this is the way Burger King trains it's employee. I have heard and read lots of bad stuff about your company.

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8:09 pm EDT

Burger King chicken tenders kids meal

I stopped at Burger King on golden mile hwy
In plum pa, 15239 this evening and ordered food, one meal was chicken tenders for my child. I took the food home and realized her food was completely burned, hard as a rock and unable to be eaten. Disgusted, I called to complain because this was not the first time this has happened it's at least the FOURTH time and after this we will not be going back. I was told the manager would speak with the person cooking and to give them my name, for which purpose I don't know because no other information was asked for. This is unacceptable. People work hard for their money and although the meal was $4.29, this was at least the fourth time in the past 6 months that I've wasted money at this particular location for the exact same reason and each time I hope it will be different, but it never is. Something needs to be done about this so no one else has to deal with this. It's upsetting to see your child excited because we only eat fast food occasionally and then watch the disappointment because they are hungry and can't eat

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3:43 pm EDT

Burger King managers and the staff

The customer service was very foul I didn't like the way I was treated also what I observed working there for 4 months. The managers talked to their employees like we weren't worth anything . AT the time I was working there multiple closers and cashiers quit due to the manager Evelyn and how she was treating them. I complained multiple times to the GM and Frank the head and nothing seemed to be done . If you don't believe me there are multiple people that feel the same way. I would work there and come home depressed Burger King was very toxic and a Bad working environment . There was also staff that had no consequences for there behavior when I reported them . I have multiple pictures of inappropriate Conduct but due to the mangers and other staff in i can't at the moment . The manger Evelyn had many complaints from customers and other Staff. I also brought a doctors note from the day I missed the GM did not want to see it and fired me. If nothings done I will be going to a higher source NBC NEWS for bad working unstable environment and miss treatment

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3:30 pm EDT

Burger King assistant managers & workers

Some of the assistant managers, not all, are rude, disrespectful, and use the younger workers to do their jobs while they sit around or go on their phone. I worked their and I was once told to clean the bathrooms, which I did without argument or complaining, and then minutes later one of the assistant managers tells me "clean that [censored] again it's nasty as f*uck." I listened and cleaned again but the tone of voice was very rude and disrespectful.

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Peachy223
, US
Oct 17, 2018 1:12 pm EDT

Yes I went there to and was treated like trash I hated working there..there was nothing but favoritism

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9:15 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King wrong food

On 10-15-2018, I walked into the burger king on Broad Street in Atlanta Ga. I ordered 5 Whoppers all the way. No cheese. Regretfully, I did not check my order before I left. When I got back to work, and was handing out Burgers to my coworkers, I realized we had 5 Whopper Jr's. I paid for 5 Whoppers. Me and my coworkers we're very dissatisfied. I called the store and asked for the manager. As I was speaking to him and explaining the situation, he said he was busy in the middle of the lunch rush and that I could call back later. Then he hung up on me. He was very rude.

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I haven't heard a word. tfoster723@gmail.com

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J
8:51 am EDT
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Burger King store hours

We attempt to go to the Burger King at Moorpark and Williams rd in West San Jose usually twice a week for breakfast but they are rarely open at the time posted on their door. This happens almost daily. They finally show up after 6:15 and of course the drive thru customers get there orders very quickly but if you prefer to eat inside we have to wait up to ten minutes for our food and we are the only customer's in the store. We sit by the drive thru window and two or three cars get their food before we get ours and we were inside ten minutes before them.

Can a District Manager level boss check it out first hand. I am sure BK has many very upset customers.

Thank God there is a very nice 7/11 across the street that is getting many of YOUR customers.

Many thanks,

John Ouellette

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8:32 am EDT

Burger King crewmember

I just left the 3966 Park Ave Memphis Tn location. Now I ordered 1 stack of hotcakes, the cashier ask me to pull up. I proceeded to ask her why for 1 stack of 3 hotcakes? She slams the window while rolling her eyes. She says chile come on. I have worked for mcds&wendys and have had rude customers. Never can anyone say I was rude as bad as I always wanted to be. Please speak with this young lady, she knows who she is. I didn't receive my receipt or napkins. I understand you're trying to get orders put fast but do not be rude to me

Thanks

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V
8:06 pm EDT

Burger King mozzarella sticks/marinara sauce/bbq sauce

I am so over burger king in clarksville tn. It's not even just one single location in the city, it is 4 locations that I frequent, depending the side of town I happen to be, at the time my stomach starts growling.

It's always something! They don't have mozzarella sticks, ever. And, when they do, they don't have marinara sauce. I don't know how many times i've been in the middle of ordering at the drive thru speaker, and before even ordering the sticks, I ask if they have marinara. (I don't want the sticks without marinara) so, the one taking my drive thru order says "of course we have marinara!" only to get to the 2nd window and notice they didn't give me any marinara. When I ask for it, I get the answer of, "we don't have any!" that is when my slight attitude starts creeping, and ask for a refund, cause I don't want them without sauce. I don't understand how the drivethru cashier and the food expediter aren't on the same page, but, this crap happens so much at every location I happen to stop by. Is it just me? Can't be!
The other thing is that they like to tell customers is they have "discontinued" marinara sauce. Only to have it again in 3 days.
What is with the bbq sauce, as well? They never have any! I get chicken nuggets, I like bbq sauce with them. Can we please get it together?

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4:18 pm EDT

Burger King employee

On Saturday October 13th went to burger king for dinner with my children. While.playing On the playground area someone pooped on the tunnel. A child came down the thing holding poop. She went to bathroom then proceeded to tell your employees that my child did it. Then one 9f ur employees came and accused my child which is only 3 years old. I showed the employee the clean diaper and told her that it was not. Then I informed the employee up front that it was not my child. I have never in all the years in customer service which is 30 plus years have I ever confronted a customer especially in frontof others. I was so furious to be accused of something that is yried to explain and even show it was not of my childa doing

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12:07 pm EDT

Burger King service

The Burger King on Baltimore pike has the most disgusting service a food restaurant can have the lady does not listen and she is plain rude I don't come to a place and send my hard earned money to be mistreated by a worker at Burger King I believe something should happen to that place be people need to be hired or something taht is all thank you and one more thing they need to make it clear they can hear us instead of giving me the wrong order like I asked for a large but they gave me a small which I was furious about then asked for honey mustard and she rudely said 11 cent then gave me one that was opening then gave me the wrong drink and said I had to pull up and wait because she gave me the wrong drink the service was just awful and needs to be fixed

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11:38 am EDT

Burger King service

Burger King Store #13355 in Yakima, Washington. This is our neighborhood BK and the only one in town owned by this person. The other BK's always have great service with hot food.

#1 - No survey number on the receipt so the My BK Experience link doesn't work. Yes, the "free Whopper" verbiage is on the back of the receipt tape.
#2 - From payment to food took 12 minutes. Add a couple more minutes from ordering. No one was in front of me in the drive through. However there were three cars behind me when I drove away.
#3 - Wrong drink included. Ordered plain ice tea. Got something very sweet and flavored. I pity the store that gets sued by that diabetic who asked specifically for a drink without sugar.
#4 - Asked for catsup. Didn't get any.

Order #53 10/14-2018 at 2:10pm

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11:33 am EDT

Burger King my order I had placed to go and a rude manager

Went to burger king 2 times in less than a week they messed my order up both times 4 double cheese burgers plain on bottom buns and 2 bacon cheese burgers. My doubles was made regular on bottom buns and my bacon cheese burgers had no cheese and bbq sauce on them. Called up there they said for me to come up the following day so I didn't the gm manager Ginger to me I had to bring the food back with after i was to i didn't have too. She started slapping her hands together back of hand to Palm saying she was the gm manager and pretty saying what she said goes and she wasn't replacing my food because she had already replaced food for me earlier that week. I do a lot of business there but I will not be anymore. I used to enjoy burger king but I'll find another eating joint to spend my hard earned money at. I Am A Seriously Pissed Off Anderson S.C Resident .

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10:07 am EDT
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Burger King cheesy tater tots

10/14/18 10:30 a.m.

I went through drive through and was surprised at how long my wait was since I was the only customer. When the employees noticed I was still waiting they ran over with my bag and a nice apology.
About a minute later I did a "hot test" with my fingers and decided I was safe. My first bite was disastrous when oil/liquid of some sort shot out and burned the inside of my lip and 3 spots around my mouth and chin. I was getting on the highway at this point and used ice to try and soothe it. It wasn't until 2 hours later that I realized they were true burns and I wasn't going to be able to eat or drink from that side of my mouth. Today they are blisters, no very pretty since my job is to speak in front of an audience.

I realize this was an error but I am concerned that had I been a child, it could have been very dangerous. I can only assume that they left them in the fryer too long and forgot to allow for a cool down? Not sure of your process.

I will see a doctor tomorrow if it doesn't get better but in the mean time, I would appreciate a refund (be it very small), and confirmation that the staff will in deed review their safety practices at this location. It is my understanding that the tater tots are meant to be a finger food which leads the consumer to believe they are safe to bite into It without cutting into smaller pieces.

Gretchen Bitner

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9:24 am EDT
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Burger King didn't get all of the order

On Monday 10/15/18 at 09:57 I went thru the drive thru and ordered a Bacon, egg, and cheese crossan'wich combo with a coke and an extra small hashbrown. I paid and received the order. I pulled off and noticed the hashbrown was missing so I went back thru the drive thru to get it corrected. Once I am home I give the food to the kids and find out that the bacon egg and cheese sandwich only has the egg on it! They already messed up the order once, now I'm home and had unloaded groceries and kids. Now I have an upset child. Worst part is the manager was there when I returned the first time. I never got an apology or anything. I can easily go to McDonald's and get food. Over 7 dollars and didn't get the correct order. I went to the Burger King #24360 in Colonial Heights Virginia.

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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Burger King contacts

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